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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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9:03 pm EDT

Lowe's delivery department

I paid a total of 2235.00 for a special order refrigerator at the Laurel, MS Lowe's store. I purchased it on 10/11/18 to have delivered on 10/18/18. I called Lowe's the day of delivery and no one picked up the phone in the delivery department. Someone in customer service told me they had me on the schedule as the last delivery of the day even though I live about 12 minutes from the store and the other locations she told me they were going to were further away. Didn't really make sense to me, but whatever.

Around 1:30, they called my husband (even though I gave them my number to call at the store) and told him they were two miles away and would be there shortly. Approximately one hour late, they still had not arrived. I called the store to see what had happened, no one could be reached in the delivery department and I was put on hold, and after a few minutes I was hung up on. I tried calling back several times, someone would pick up the phone and immediately hang it up.

Since I was unable to reach anyone at the store, I called Lowes Corporate and was put on hold while they called the store. Natasha told me there was some kind of mix up, the drivers were back at the store, and they would call me in 30 minutes to 1 hour to let me know when they would be there. They never called, but they did show up about 20 minutes later with the WRONG refrigerator. While they were at my house sitting in the truck talking to the store trying to figure out what to do, I walked out to the truck and told them I had to run and get my daughter from school and I would be back in 15 minutes. While I was gone, they called my husbands number again and told him they would bring it tomorrow.

I called the Lowes Corporate office again and spoke with Hope, I explained the situation and she asked her why they couldn't just go back to the store and bring the refrigerator since I only live a short distance away. She said they had their route already planned out and couldn't do that. I told her they said I was the last delivery on their route and and she said she would call the store and see what was going on. She put me on hold and told me Peggy from the store would call me. I waited a while with no phone call, and decided I would call her and asked if they could go ahead and bring me the refrigerator and she said they had delivered my refrigerator to the wrong house and didn't have it.

So apparently they are going to bring it tomorrow (a day late) and now I have so many questions:

1. Where is the refrigerator?
2. Is it in someone's house, and are they using it?
3. If they are, wouldn't it be considered used now?
4. Why was I never offered anything from Lowe's for all of this confusion and inconvenience?
5. Why did they say they were 2 miles away and showed up much later with the wrong refrigerator?
6. Will my refrigerator be damaged or dirty? I paid over 2000.00 for this thing and I want it shiny and new, not used and spending the night at someone else's house!

This has been a very frustrating experience. I live in a small town and I like to support the local businesses, but I will not make a big purchase like this from them again. Peggy at the store did apologize, but was very rushed when I spoke with her. She didn't seem very concerned.

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11:14 am EDT

Lowe's fence installation

Went into Lowes in Lodi, CA my husband and I to have an estimate done on placing over 600 feet of fencing along the front of our property. Arranged to have a estimate done at our home. Around two weeks later a salesman from Lowes came out and measured our property. He sat in our home and gave us an estimate of over $14, 000. He could not break down the prices for each item needed and he would charge our Lowes account when he got back to the store and checked all his current pricing. He would mail us a receipt then. He told us we would get a 20 percent discount that was going on now and would end on that Friday. We gave him a signed contract to go ahead and a $5, 000 check as a deposit. He assured us that Lowes would take care of us. Well they sure did! When the salesman got back to the store and ran his figures he called us back and said "good news we had a price decrease recently" and he was taking over $1, 000 off the estimate. This was just the beginning! The next week we got the receipt in the mail and my husband decided to check his prices against the prices charged in the store. Every price was more than picking it up in the store and there was no 20 percent off of the in store prices. Also in the meantime we get the credit card bill from Lowes charge card and we need to pay it off in six months instead of the 18 months the salesman said we would get. I had also spoke with Lowes charge card company over the phone while salesman was at our home to arrange a higher amount to finance this purchase and was told I would have 18 months interest free. So we went into the store to speak to a manager. He did fix the time limit and said he would work on the amount we were over charged and mail us a corrected receipt. We did get him to reduce our charges by over $3, 000. This is what we should have gotten from the salesman. He gets a commission, so I guess the over inflated charges would help his commission! Next week comes around and still no receipt. Our installion charges for just over $3, 000 of material was going to be around $9, 000. My husband calls the manager and tells him he is not comfortable with that high installation charge. The manager said they may hit rock and $2, 500 of the charge is for that. What! He did remove that charge, but would charge $30 a hole if they did hit anything hard. He also needed our card to fix our bill. It's your own card and the salesman charged it just fine in the beginning why can't you just credit back our account. Well I was feed up and drove right away half an hour down to the store to settle this. I told the same manager I wanted to get my corrected receipt and I do not want installion at such inflated cost and just the materials sent to our home, so we can install ourselves. He said he couldn't do that since he would be losing money. What! This is the price we were told we should have got in the beginning. He wanted to cancel our order instead. That's fine return my $5, 000 too. Well he went to get me cash, because the store has no checks. Surprise the store does not have enough cash on hand. I waited twenty minutes while they made five receipts up to credit my Lowes charge back, three gift cards to send to corporate office so I could get my $5, 000 deposit back in the mail, and a letter from the manager that I would be getting my $5, 000 by check mailed to me in two to three days from Lowes corporate office. Still waiting for our check. We will see how long it takes to get my $5, 000 refunded. The bottom line is they took advantage of longtime customers. I want others to be aware of them taking advantage of us. More than likely many before us have been taken advanage of and have not been aware of it.

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12:43 pm EDT

Lowe's faucet

We bought a Faucet from LOWE'S, and PAID $435. It leaks and motion sensor does not work. I went to LOWE'S, ARLINGTON HEIGHTS, ILLINOIS and the customer service told me that LOWE'S CANNOT HELP ME, they sent me to their Kitchen Department, they already knew why I was sent to them and they told me the same WE CANNOT HELP YOU, YOU HAVE TO DEAL YOURSELF WITH MOEN. I have small kids and my kitchen is shout down, we had to turn off water supply because of faucet's leaking, so we also cannot use our dishwasher and refrigerator's water filter. LOWE'S manager told me the same! she also told me that MOEN IS CLOSED DURING WEEKENDS SO I HAVE TO WAIT UNTIL MONDAY TO CONTACT THEM THAN EVEN LONGER TO SEE IF THEY CAN HELP! FEW DAYS OR MAYBE WEEK OR 2 WEEKS WITH 2 KIDS AND NO WATER! Are you kidding me, we bought for more than $15, 000 from LOWE'S to renovate our kitchen and now LOWE'S DOES NOT WANT TO HELP ME! DO NOT BUY FROM LOWE'S any expensive items because LOWE'S IS NOT ABLE or DOES NOT WANT TO HELP YOU IF YOUR FAUCET DOES NOT WORK EVEN if YOU PAID $435 for one faucet! AFTER THIS EXPERIENCE I WILL NOT BUY ANY MORE FROM LOWE'S!

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4:04 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's employees unethical behavior

It is Oct. 9, 2018 Tuesday. Incident happened between 10am-11am. I went to Lowe's in Burbank, Ca. to place an order for a Vanity w/ Top. From the Customer Service I was directed to see this someone by the name BERNARD. This man is rudest, very unethical i have ever encounter in this store. He shows no empathy or whatsoever. He was trying to sell me a Vanity that was returned & damaged w/out elaborating how bad the damage of that return & has the gutts to tell me that supposedly that item was specialed ordered & was returned & demands me that I should find someone who will carry it for me because picking up the following day is not an option. What made me cry is ... that [censored] was talking ordering me to do such thing & looked at me straight in the eye like he's intimidating me. What even made it worst is ... MANAGER CHRIS HORAN WAS NOWHERE TO BE FOUND...

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Ellen Holness
SANFORD, US
Aug 07, 2023 12:58 am EDT

Does coperate office really care? I think your're cut from the same thread from the comment that Iv'e read. Their is not very many friendly employees in the Sanford, Florida store. Does anyone there know how to smile or pretend they really care about the customers needs. Its about as bad as walking into a FUNERAL HOME, where you would expect things to be sad.

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Ellen Holness
SANFORD, US
Aug 07, 2023 12:45 am EDT

The lowes in Sanford, is the worst store to shop. Customer service people are very RUDE SCUM BAGS. No experience with working with people. They need someone from Home Depot, to train their customer service staff. Where do you find these people from?

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Lowe's Home Improvement / Lowe's Home Centers
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Oct 09, 2018 5:05 pm EDT

I am sorry to know that you had this experience with our associate along with the other customer service experiences that you have had at our one of our Lowe’s stores.

You may reach us in one of the following ways:

Customer Care assistance - [protected] option 5

By email: custcare@lowes.com

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1:54 pm EDT
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Lowe's bathroom remodel

My worst experience working with Lowe's and their contractors to remodel a bathroom.

Theresa: Lowe's Sales/Interior Design
Mark: Lowe's Central Installation Manager
Jimmy: Lowe's Store Manager
Chris: UHS General Contracting

My wife and I stopped at Lowe's Polaris store in Columbus, OH towards the end of June to getting an estimate on a bathroom remodeled. We told Theresa what we wanted to do and looked at the products that they had available. Keep in mind as you read my review that our bathroom is small (5' x 8'). We wanted to replace the vanity, toilet, bathtub, shower hardware, lightingceiling fan, and to tile the floor and bathtub walls. We also told them that we have several other projects that we want to do (kitchen remodel, replace all interior doors and trim, replace our very large deck.

Theresa and Chris came out to our house to look at our existing bathroom and get measurements. Theresa drew up the plans and we approved them. I paid for the labor and materials on July 5, 2018. Total cost was almost $11, 000. Yes, for a 5x8 bathroom with no gold in it. There is nothing extravagant about it, just basic materials.

The materials were finally delivered on August 18 2018. Theresa and Chris came back out to inventory the delivered materials on 8/22/2018. It was found that the vanity top was the wrong size and the new bathtub had a chip out of it. They had to be replaced. They confirmed that evening that the remodel would start on 8/27/2018 and that it would take three weeks to finish. We discussed why it would take 3 weeks to remodel a small bathroom. Their example of why, was that there would be times when they could only work part of a day because they would have to pause for things like when they patched a wall with spackling, they needed it to dry before they continue. They said nothing about many days where nothing would be happening, just waiting for the contractors.

We agreed to leave the door from the garage to the house unlocked and gave them the code for our garage door. They missed the first week completely. They said that they came out once but the code for the garage door didn't work. They wrote it down wrong. This left 2 weeks to finish the job on time. Long story short, they didn't make the completion date on time, it took them more than 5 weeks to complete. Actually they did not finish, I had to buy the shower bar and install it myself. They originally ordered a shower bar that required them to drill through the newly laid tile. I asked them to replace this with a tension control shower bar but I guess that they didn't want to do that.

During the installation, we found that the exhaust fanLED light that THEY ordered was too small for the opening and left a gaping hole in the ceiling. They eventually replaced it after lots of complaining.

They had the dumpster removed on 10/01/2018 (at 6:00AM pitch black out). In doing so, they tore up some of our yard with deep tracks in it. They also left a pile of trash behind (in our garage) that I am going to have to deal with now.
They missed more days than they worked, that's why it took more than 5 weeks to complete. We sent emails, called, or personally visited them in store (Theresa, Chris, Mark, Jimmy) at LEAST once a week and got NO response except for Mark. Mark made promises to improve the service, but it never happened. The store manager was the same, empty promises. We NEVER heard back from the Sales contact. Once the purchase was made, she was silent. They didn't communicate at all, and when they did, many times they texted me a second time, the night before they were suppose to show up, to cancel and re-schedule, missing another day of work.

Overall, once the sale is made (they get their money), Lowe's doesn't care about the customer! I will never use them again. Go HOME DEPOT!

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1:12 pm EDT

Lowe's plumbing (water heater)

I ordered a Water Heater on the 24th, of September from the Lowes Store in Sterling, Va., and was scheduled for the installation. The Contractor arrived at the store for the Product and none was there. So after going around and around, I finally spoke with a very nice Gentleman named Walter. He explained to me that the order went to Corp. and No heater was ordered so installation was not possible. We have no heater in the store that matches your order so we'll have to reorder the item. So they canceled the order and gave me a refund on the Heater alone and a kit, and other products
were left as a credit. After looking at what in stock, I decided on another heater which was a bigger model w/a longer warranty and signed another order and Paid in full next day the contractor called and stated the labor was not added on to the new bill and they had to get paid. At this point, I went into the store and spoke with a Manager and met with Walter and ask him what do we do now.
The Manager did do some discounting and made a way for the Bill to work out
so all is well and another date was set for installation. Now the contractor was sent out again to the Store for a pickup and when they arrived, the heater was damaged and another in stock was pulled out. Likewise, it was damaged and I received another phone call that they did not have a heater and would have to be ordered.
and it would be about a week or 10 days to receive it.
We have another Contractor coming out to begin a remodeling job, so the time frame didn't work so here I sit. I contacted the Lowes Manager again and explained my situation, which he replied, oh well, that's the best we can do and I can't give you something I don't have. So My reply was can you get a heater from another store,
which he replied, NO, there is none available in this area.
I called around and found that not to be true, but was so upset by this whole matter
I canceled the lowes order and went straight to another store ( Not Lowes) and my new heater was installed and even was cheaper. next day.
After being a lowes customer since 1991, I was so disappointed by this treatment,
I'm considering dropping Lowes altogether.
Mae and Bill Allen
S. Alder Ave
Sterling Va.

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Update by Know Better
Oct 02, 2018 1:15 pm EDT

No update at this time

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11:40 am EDT

Lowe's employees not making enough money

The govt has give big tax breaks to corporations while companies including Lowe's has reaped benefits ! We live in Az and I happen to know people that work for Lowe's and don't make but 12-13.00/ hr. Have been there for time and struggle to put roof over head! WHY CANT LOWES HELP THEIR EMPLOYEES? I know of one employee raising children alone and no support has to go to Foodbank's before she goes to work! Please lowes can't u do something you are spread across the United States! AMAZON RAISING THEIR MINIMUM TO 15.00 an hour! Walmart has raised theirs to 11.00 !

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Ellen Holness
SANFORD, US
Aug 07, 2023 1:22 am EDT

With the attitude of some of the employee they don't deserve anymore. What they need is more training on how to commmunicate with customers. No greetings, no smiles. Just unhappy employees. Customers like to feel welcome. They need to learn to improve their customer service in every department before they get another dime. you can't find help in any of the departments most of the time. Need more money for doing WHAT?

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Dirtysquirrel
, US
Oct 18, 2018 3:36 pm EDT

This entire post is kind of ridiculous. Why is it on the employer to raise wages and not the employees responsibility to better themselves to get a higher-paying job? Yes Amazon raise their rate to $15 an hour, what they don't tell you is that they got rid of their employees stock incentive as well as the employee production bonuses. Employees at Amazon or actually going to make less money per year while making more money per hour. If somebody cannot survive on a retail job than they should probably find a higher-paying job with a higher skill set. Retail jobs, regardless of the retailer, or not designed for someone to support their entire life on. If you raise the wages at the stores, the stores must raise the prices, forcing customers to find cheaper means to get their products. The online Market did not fare too well for Kmart and Sears. So instead of complaining about how they pay so little, no one is forcing those people to work there and no one is holding them back from bettering their lives to get a better job.

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12:25 pm EDT

Lowe's return policy is very "unuser friendly"

I am so unhappy with your customer service. First, your return policy is not "user friendly". When I return things at Home Depo, they don't need a receipt nor do I have a time frame.
I wanted to return an air conditioner we had purchased this summer, but never used because we bought one without a thermostat. It was out of the box, without a receipt and past the return by date. However, the employees said, "You can't return it without the box." Amazingly, we found the box, made a second trip only to be told I had no receipt and was past the return date. COULD I NOT HAVE BEEN INFORMED OF THAT IN THE FIRST PLACE? Or, better yet, could you simply have let us return a new product- never used- with proof that I had purchased it at that store (from my credit card statement)?
Since Home Depo is so much easier to work with, they will have my loyalty.

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8:04 am EDT
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Lowe's Window installation

We purchased Pella windows from the Lowes in N Myrtle Beach, SC. They had John Cables install our windows. They came to our house late in the evening to replace the siding they had removed for the installation. When they finally got to the last side of our house, it was dark. They were just popping the siding back onto the nails, and snapping the siding in place. This installation took place on November 18, 2017. When we had the winds from the Hurricane last week, the siding came off from the windows on up, on the last side they rushed to get done in the dark. We were the only house in the neighborhood that lost siding. I am certain it was because they did not add additional nails, and fasten the siding properly. I think they should be responsible for putting the siding back on that side of our house. The contract number was 1155461.
Lowes says they do not cover wind damage, even though the siding came off because it was not properly fastened. They did not add any new nails, and just snapped the siding over the nails they had loosened to get it off.

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12:28 pm EDT

Lowe's lg refrigerator lfxs30726s compressor out -

We returned from vacation and found our refrigerator not cooling and all food spoiled. It was purchased 9-13-15 as well as a 5 yr extended protection plan. We called Lowes Advantage for service. They could not arrange for service for 8 days. A service provider was sent (Sears's was sub-contracted by A&E) and tested the unit. The service tech stated the compressor was bad and needed to be replaced. She further stated that they were not an LE service rep and could not fix the compressor. She stated that she called Lowes and reported her findings. She told us too call Lowes back and tell them what she had said.

We called Lowes Advantage back as we were told to do. They stated they would pass the info to a supervisor and they would call us back in 48 hours.

We are now looking at nearly two weeks without a refrigerator and still no sign of repair. Why would you send a service provider that was authorized to service my refrigerator!

Service Request # provided by Lowes: [protected]
A&E Service rep. provided Service Order #: [protected]

I would like to hear from someone would can do something!

[protected]

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3:12 pm EDT
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Lowe's Veterans id not be in accepted by spouse.

I can go to Lowe's and our number is on file to except the VA and get the VA discount, come to Home Depot everybody knows you we come here to to three times a day you can ask anybody everyone knows we are VA I come without my husband and I don't bring his VA card then I can't get a be a discount this is ridiculous you need to change your policy now I'm gonna have to go to Lowe's to get all the stuff I needed the calls my husband feels that Home Depot is doing them wrong if I don't have his card to get his stuff for him. His name is 904-583-1563 I was told to call Better Business Bureau or file a complaint to file a complaint

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10:42 pm EDT

Lowe's Discrimination

Lowes manager notified all white customers about the clearance sale and did not notify the public. The day before the sale, the manager let a white customer purchase a $2800 refrigerator for $300. Blytheville store manager is so prejudice and unfair. I visit Lowes often as I am planning a kitchen and bathroom remodel. I will drive to the Jonesboro store or Home Depot from now on where everyone is treated fairly and with respect. I would have liked to have been notified of the clearance sales also. I am human too.

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9:47 pm EDT
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Lowe's Online website

Would you buy for a company that says the following in their website terms and conditions:

Lowe's cannot and does not guarantee the accuracy or completeness of the Materials displayed on the Site, including, without limitation, prices, product images, specifications, dimensions, availability and services.

This sounds like Trump speak----you can not believe what you see.

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3:40 pm EDT
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Lowe's Installed wood fence

Lowes home improvement installed a wooden fence and after about two weeks I came home from out of state. The wooden fence had two wooden beams that were curved shaped and pulling the fence off center. They even agreed to remove my old post completely and they didn't. IF YOU HAVE A PROBLEM WERE LOWES DID YOU WRONG MAKE VIDEOS ON YOUTUBE AND FACEBOOK. ALSO PUT A SIGN WARNING OTHERS IN THE OUTSIDE OF YOUR VEHICLE AND DRIVE AROUND THE STORE THAT DID YOU WRONG. The bozos at lowes have given me the run around.

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Update by Lowes has no integrity
Sep 11, 2018 8:46 pm EDT

I have called Lowes 1800 number many times. And also spoken to the store manager "JJ" several times and no results only games. Y'all think I will do nothing? You think you can take advantage of me like I assume you have done to other people who keep quiet and take the loss? We will see, I AM ALREADY MAKING MY SIGNS AND I WILL DRIVE AROUND ALL THE LOWES IN SAN ANTONIO ON CITY STREETS NOT IN YOUR PROPERTY.

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Lowe's Home Improvement / Lowe's Home Centers
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Sep 10, 2018 6:01 pm EDT

Hello,

I am sorry to hear that the Wooden Fence was not as you expected.

In order to properly get this addressed please contact us by either email at custcare@lowes.com or by calling [protected]. The hours of operation are Monday through Saturday, 8:00 am – 10:00 pm; Sunday, 8:00 am – 9:00 pm, EST

Lowe's Customer Care

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2:08 pm EDT

Lowe's The deplorable performance of their delivery service and customer care

Dear Mr. McDermott,
I was encouraged to see that Lowes recognizes the importance and value of having a Chief Customer Officer responsible "for creating experiences that best serve customers" as the press release announcing your appointment stated. You can imagine my deep dismay as my ongoing experience with your company demonstrates that such a statement could not be farther from the truth. The first clue was the option on your phone system that invites customers to provide feedback on their experience, but instead leads them to a recording denying them that opportunity and then disconnects the call.
Following the failure of your company and its sub contracted delivery service to fulfill the sales contract I have with Lowes within the time frame to which the delivery service committed, on the day that Lowes specified, I was subjected to the absurdity of the delivery company's representative attempting to redefine delivery as meaning something that doesn't involve my receiving my purchase. I then dealt with Katy in your customer relations department who promised to escalate the issue to the right person in your office.
I then called my local store where I'd made the purchase and finally got through to the manager, who asserted that the local dispatcher of the delivery company would call me within 20 minutes to arrange delivery. That never happened. But I did receive a follow up email from Billy B the next day. He committed to "escalating" the issue to the Senior Management from the store who'd be calling me within 24 hours. At noon today I responded to him saying that I not heard one word from anyone at Lowes.
I trust you find this as appalling as I do and understand how adversely it reflects on your brand's integrity and the effectiveness of your department.
I took off half a day from work on Friday to accommodate the window specified by your delivery service. I hired a laborer to help me carry the gas grill up the stairs to my deck because, as I was told quite sternly, that the delivery would only go as far as my front door. And when the specified delivery window had elapsed, I still had to pay him because of Lowes' failure to fulfill its obligation.
As of now, I have paid for the gas grill, the laborer, spoken to the store manager and to a customer service agent at your corporate office, exchanged an email with another there, but I have not heard from anyone at Lowes how you are going to make good on this. Don't you think it's past time for that? I look forward to your prompt and effective answer to try and restore some credibility to your department and your company.

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5:01 pm EDT

Lowe's customer service representative tracey was rude

1. On September 6, I purchased five fans online: Order #[protected] and Order #[protected].
2. I received confirmation that provided the order details (purchase date, time, etc.).
3. At approximately, 9:30pm, I went to Lowes of Alexandria (6750 Richmond Highway . Alexandria, VA 22306). I visited the fan department upon entering the store and a gentleman asked if I needed help. I shared that I had purchased five fans online and just wanted to see the display model. The extremely polite gentleman volunteered information about the fans and answered all questions. He told me that the fans would be at the Customer Service Desk (CSD).
4. I went to the CSD and told Tracey that I had purchased fans online, provided the confirmation numbers and wanted to pick them up.
5. Tracey told me a) the fans were not at the CSD, and b) I had not purchased the fans that's why they were not at the CSD.
6. I asked her to explain how I could have confirmation numbers if I had not made the purchases.
7. Tracey turned around, walked away, took a seat, and started doing something. She said I can still hear you. I refused to talk. When she turned back around I repeated #6. Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them.
8. I told her that the fans were already purchased and they were supposed to be here at the CSD according to previous online experiences. I also shared that the gentleman in the fan department agreed with me.
9. Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them.
10. I asked her what I was supposed to put them in or on.
11. Tracey told me to walk back to the fan department and someone would figure it out.
12. I went to the fan department and the gentleman placed the fans in a shopping cart per my request. I told him my challenge about convincing Tracey I had purchased the fans. He escorted me to the CSD and witnessed Tracey telling me I had not purchased the fans.
13. I asked Tracey (and he witnessed) to allow me to tell her my truth and ask clear concise questions because I did not want to get charged twice. I spoke three sentences and Tracey cut me off. I stopped talking and when she finished I started sharing again. Tracey again cut me off a second time. I told her that I am not used to people cutting me off mid-sentence for it is not effective communication. Tracey yet again cut me off and I pointed out she was doing it yet again! I told her because she will not allow me to share my truth and then ask my question: I had no idea what she could possibly be answering.
14. I attempted to share again but Tracey immediately cut me off. I requested the store manager on duty.
15. I shared with the store manager all of the above. He apologized for Tracey's behavior and he too could not figure out why she did not believe I had purchased the fans. I shared with him that I am paying customer and I believe I have the right to ask questions - especially given the fact that a) I had used my credit card to complete the transaction online, b) received information from Lowes that the purchases had been made, c) a Lowes' employee is telling me repeatedly that I had not made the purchase, and d) I needed to bring the fans to CSD and buy them.
16. I then encouraged the store manager to play the store recorded tape to see Tracey turning her back to me, taking a seat to do work that had nothing to do with my transaction - while she was supposed to me helping me.
17. I shared with the store manager my truth: it is always polite for a person to finish talking before one cuts them off which Tracey did several times. I shared that if Tracey could not answer my questions certainly she could have requested the help of her collogues to explain the answers - just like I did.
18. My experience with Tracey was rude and lacked all professional decorum.

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10:36 pm EDT

Lowe's Appliances & delivery

I apologize in advance that this will be a long but this has been an excessively long & frustrating experience that has not yet finished. This starts with a copy of an email I sent to Lowe's Customer Service that summarized my experiences.

I am contacting you in reference to a totally unacceptable incident that happened with your Havertown, Pennsylvania store. This concerns my son's purchases. His name is Joseph L. and the phone # associated with his account is xxx-xxx-xxxx. Lowe's card # xxxxxxxxxxxxxxx. We were told so many lies by so many different people in that store it seems to me that lying to the customer must be corporate policy.

On August 16, 2018, Joe purchased a washer & dryer online. He immediately called the store to schedule delivery and installation. The delivery was scheduled for August 20. When the items were delivered, my son was not present but my (adult) daughter and another adult were present. The delivery people informed my daughter that the proper parts had not been included with the delivery to complete the installation. The delivery people placed the washer & dryer in the basement and left. Later that day, Joe contacted the store and spoke with a manger who informed him that everything had been included with the washer and dryer and he (the manager) was unsure of what the problem was. After several calls back and forth the manager assured Joe that the washer and dryer would be hooked up on August 26.

In the meantime, on August 17, Joe ordered a suite of kitchen appliances (fridge, dishwasher & gas range). Your website listed the fridge and range as being in stock at the Havertown store. Due to a mix up at the bank, the charge did not go through on Joe's card so Joe and I went to the Havertown store on August 18 and ordered the appliances. We were told by the sales associate that the fridge and range were in stock but the dishwasher was not. Delivery and installation was scheduled for August 26 because of the dishwasher. Joe paid for this order in cash.

On August 26 the range and dishwasher arrived. When we asked the delivery people about the fridge, we were told there was no fridge with the order. Joe immediately called the store. He was told by a sales associate that the fridge was not in stock yet but would be delivered within 7 to 10 days. The delivery people installed the washer, dryer and range as requested. They advised us that all the parts necessary for hook up of the washer and dryer were already with the washer and dryer, they were unsure as to why the previous delivery people could not do the hook up.

On August 27th I contacted the Havertown store and spoke with Eric (appliance manager). Eric reviewed the notes on the case and apologized for the issues I was having. He (Eric) stated that it appeared that Joe had requested that the fridge be delivered on September 4. This was absolutely false. After several calls back and forth, Eric advised me that our fridge was in the Bensalem store. Eric told me that he would have the fridge delivered to the Havertown store on Wednesday (August 29) and sent out to us on Friday, August 31. Eric assured me that if there was any problem with this either Joe or I would be contacted. Eric advised me that he was not working on Friday (August 31) but he would leave this in the hands of the other manager.

When we did not hear anything about the delivery time, I contacted the delivery manager (Julius) on the morning of August 31. Julius advised me that no fridge was received from the Bensalem store and there was no delivery scheduled for Joe. After some checking, Julius assured me that there was a fridge on the truck that they were currently unloading. Julius assured me it would be delivered on September 1. He also offered a discount on the fridge. Since Joe paid cash for the fridge he (Joe) would have to go back to the store to receive his money. Julius advised me that Joe should receive a call no later than 9pm on August 31 advising him of a delivery window for September 1.

No one called Joe or I by 9pm on August 31, so I called the Havertown store and spoke with Joe (manager). After explaining the issue AGAIN, Joe (manager) looked into the notes and made a few calls. Joe (manager) promised me that the fridge would be delivered on September 1 most probably in the afternoon. Joe (manager) advised me that someone would call either me or my son, Joe, with a better delivery window after the delivery truck was loaded in the am.

It should be noted that Eric, Julius and Joe (manager) were very polite to me when on the phone. It should also be noted that Eric, Julius and all the people my son, Joe, spoke with prior to that lied to us repeatedly. I am expecting to spend another day waiting for a fridge that will not be showing up. I am expecting to spend another day calling the Havertown store to be lied to again about this fridge. As a matter of fact, I might just die of shock if that fridge shows up on September 1.

What we had to go thru was absolutely ridiculous. All any of these people had to do was tell us the truth - that the fridge was not available yet. We could have then made a decision to either go elsewhere or purchase another appliance suite. Lying with this consistancy tells me that the problem is systemic. It was not just 1 person who lied to us, it was pretty much everyone we talked to from the washer/dryer delivery people, to the in store sales people (more than 1), to the appliance manager to the delivery manager. The total lack of communication was also unacceptable and should be addressed.

BTW, the fridge in question is Item # 708951 Model # LSXS26386D, LG 26.1-cu ft Side-by-Side Refrigerator with Ice Maker and Door within Door. This fridge is still listed for sale on your website. Maybe you should post a warning that delivery will take 2-3 weeks.

Sincerely,
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9/1/18 850AM: I called the Havertown store again since no one called us this morning. I spoke with Tyrell who told me he was looking at my fridge. He could not give me a rough delivery window (either morning or afternoon). He promised me that as soon as the truck was fully loaded he would call dispatch and have them call with a delivery window. Not holding my breath waiting for that to happen.
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9/1/18 1234PM: Never received a call so still have no idea when this fridge is supposed to show up, if ever. I did get an email response from Lowes:

"Good Afternoon Mary,

Thank you for contacting Lowe's Customer Care. I appreciate the opportunity to assist you.

I apologize for the inconvenience this has caused for you and your son. I have addressed this matter with senior store management at the Lowe's of Havertown, PA and you can expect a follow up from store management within the next 24 hours.

If you need additional assistance, please reply to this email and I will be happy to assist you.

Thank you,

Brittany H.
Lowe's Customer Care"
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9/1/18 143PM: Received a call from Frank, General manager of Havertown Lowe's. The total call was almost 20 minutes. After spending some time trying to convince me that no one lied to me. He did apologize for the lack of communication. Frank then told me that Bensalem never sent the fridge. (He never answered when I asked why Eric did not follow up). He could not explain why the initial sales associate told us the fridge was in stock. He could not explain why no one ever called us to explain issues with the order. His explanation for the the whole washer/dryer debacle was that they use a 3rd party delivery company. He assured me the fridge was being delivered today but since it was an add on item he could not give me a delivery window. This was totally unacceptable to me so he called the dispatch manager (Dave). While everyone knew the fridge was on the truck no one knew which truck. Frank wound up calling Julius (delivery manager). They figured out which truck it was on but then found out Julius never sent over some paperwork he was supposed to. Now comes the hard part, Dave was going to attempt to reach the truck driver to get a rough ETA and ask that the truck driver call us 30 minutes before the delivery. Frank was not confident this could be accomplished but told me he would call me back in about an hour or so.
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9/1/18 407PM: Frank just called. Dave has called the delivery driver twice but the driver has not returned his call. Dave did leave messages that the driver should call us when they are 30 minutes away but, unless the driver calls Dave back, we have no way of knowing if he got the message. Bottom line for me is that I will have to sit here until it shows up. I have been here since about 815AM and they could deliver as late as 9PM.
On a side note, I found out that Lowe's discourages customers from tipping drivers and drivers are told they should not accept tips. My apologies to our previous delivery drivers since I let slip I tipped you guys.
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9/1/18 945PM: When the fridge did not arrive by about 855pm and we had not heard anything, I called the Havertown Lowe's again. This time I talked with Howard (manager). After putting me on hold for 15 minutes (not an exaggeration), Howard asked me for a brief review of what was going on because he could not see a delivery for us anywhere in his system. I gave him a brief review and he said he would look into it and call me back.
When I did not hear back from Howard by 930PM I decided to head home (a 10 minute drive). On the way home I decided to call Howard. It was 939PM and I am pretty sure they close at 10PM. However, the message I got when I called was that the store was now closed and would reopen at 7AM.
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9/1/18 1002PM: I sent Brittany an email with all the updates since my last email to her and included the following:

Unfortunately this situation has gone from bad to worse. Today I sat in that house from 815am to 930PM waiting for delivery drivers that never showed. Rather than rehash the story, I am just going to paste the updates I posted on my Facebook page to show you what has been going on. Two things need to happen immediately - 1. my fridge needs to be delivered to my house ASAP and 2. Someone needs to compensate my son for all this nonsense.

{UPDATES HERE}

NOTE: The time is now 1002PM and I have still not received a return call from Howard. Frank may try to play this all off as miscommunication but I have clearly been lied to on more than 1 occasion.
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9/1/18 1020PM: Howard just called me. This is what I emailed to Brittany:

It is 1017PM. Howard just called me back. He told me that my fridge went out for delivery today but obviously was not delivered. He also told me that the driver did not bring the truck back to the store. So now both the truck and my fridge are missing. Are you guys serious about this?

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9:16 am EDT

Lowe's Tile flooring

We had special order tile for our kitchen floor, the cost was crazy Ha, and three times it was broken. On the actual day the installer showed up toLay the tile, is when the third time I've broken tile was noticed everyone was upset. When you try to call customer service and the flooring department it is forever on hold. We have used Lowe's for window installation and it was a nightmare. But we decided to give them another try with the flooring. We will not use them again. Not at all. They are in adequate, unprofessional, no communication and they do not deliver appropriate goods while they still have our money we have nothing to show for

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10:18 pm EDT

Lowe's Washing machine

We bought a returned/reduced washing machine from Lowe's Home Improvement in Victoria, Texas on 08/26/2018. We were desperately needing a washing machine today and this was the only day available to shop for a washer and we live 40 miles from this store however it is one of the closest store open on Sunday. My husband and I went in intending to buy a new washing machine but my husband found the returned/reduced washer. We spoke with the sales person and he assured us that this washing machine was in good working order and it had been throughly checked out by your store techs and was in good working condition. We unfortunately believed him. We brought the machine home and connected it correctly. We put our soap and clothes in it and set the dials correctly and started it, it did fill with water like it should however it would never start washing. We let it sit for 2 1/2hours to see if it would eventually start washing and it didn't. We had to wring out the clothes by hand that were in the washer and then manually using pails to empty the water so as we could return it to Lowe's. We drove back to Victoria and returned it to Lowe's and I also spoke with the manager named Kelly and informed her of all our complaints, no comment from Kelly, however we did buy another washer from your store because we needed one today and had no choice. However your store should not be selling products that are not in working condition. We were very dissatisfied and very inconvenienced as we drove a total of 160 miles and 80 of those miles were unnecessary if the machine had been in good working condition and if your employees had actually checked it out it should never have been put out on floor for sale because apparently it was not in good working condition and that is called deceiving the customer and very unethical.

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9:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's lg appliance rebate program

In April of 2018, I was in search of a washer/dryer. I looked at many stores and finally settled on a pair at Lowes not due to overall cost, but due to the rebate program that LG was having at the time. I purchased and of course they had none in stock and would have to order and deliver. I was assured by the appliance folks at Lowes that my purchase was eligible for the rebate. I returned home and printed off the rebate forms and once I read them it said to wait to submit the rebate forms until I had received my appliances. I did not receive my appliances until after the appliance rebate deadline date. I have wondered if this was a planned delay by Lowes. Once the appliances were received, I went ahead and tried to submit my rebate form online and it would not accept my form. I called Lowes in Rapid City SD and they assured me that if I came into the store they could override the submittal process and submit the form. I drove the 50 miles and met with the appliance department and they helped me submit my rebate form. In mid June, the rebate center sent a letter asking for additional information so I sent in the requested information. Well in early August I still had not received my $400 rebate for the appliance pair that I bought. I called the number on the rebate form to check status of my rebate and the automated message stated that my refund had been sent on 5/21. This date is approximately three weeks prior to the rebate center requesting additional information. STRANGE! I finally found a number after contacting Lowes and talking to several people where I could check on my rebate. It was Lowes rebate center and I actually got to talk with a person even though he was very difficult to understand. I was told by the rebate center is that I did not qualify for the rebate. REALLY? I had the rebate forms, the model numbers of my appliances were listed on the rebate forms, the Lowes appliance people assisted with overriding the rebate system and helped me submit my forms, the automated message from the rebate center stated my rebate had been mailed, additional information was requested, and then I do not qualify? What a scam. I asked the rebate center representative to talk to his supervisor and he said there was no supervisor. I then hung up and called Lowes in Rapid City. I asked to talk to the store manager. I was told he was in a meeting. I have called on three seperate ocassions and have been put on hold and then am told he is in meetings he is not working. I only wish I would have purchased my appliances somewhere else. Lowes has lost my business and everyone I know when they are looking for appliances, I tell them to stay clear of Lowes. This is a total scam by Lowes and their partner LG.

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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