Lowe's’s earns a 1.4-star rating from 14 reviews and 2212 complaints, showing that the majority of home improvement enthusiasts are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
bad experience
On September 6th I purchased a Rubbermaid shed at lowes.com with a designated store at Nanuet, NY. For 3 weeks I have been trying to get this shed delivered to my house. During that time I needed to constantly initiate calls to the store, follow up and stay on top of things, only to find out, time after time, that customer service is a phrase that Lowes is not familiar with. For them I was no more than one annoying customer that they were trying to get off their back.
do not use lowe's for windows
Don't waste your time, money, and sanity - Lowe's is a nightmare. I had them replace a large window in my home. They messed up the order initially, forgetting to order interior and exterior trim for the window. So the window arrived at the store on 6/1 without those parts, delaying my installation. After weeks of useless, terrible customer service, the remaining parts finally arrived and my window was installed at the end of August. Yes, that's right, my window that I paid for in April sat in the Lowe's store for over 2 months waiting for missing parts. After it was installed, we discovered they were the wrong windows. I paid for grills between the glass, but that's not what we got. So now we had to have new sashes ordered to replace the wrong ones. After calling the store multiple times to find out when the correct windows would be available and getting NO ONE to call me back, I finally called the district manager for the store. He said he'd take care of it personally and get me the right product. I waited several more weeks, and finally the new sashes arrived. The installers came to switch them out, only to discover when they unwrapped the sashes that they had the wrong color grills. So here I sit, and the end of September, still waiting for the product I paid for 5 months ago to arrive. At this point I'm doubtful I'll ever get the correct items.
The complaint has been investigated and resolved to the customer’s satisfaction.
We signed a contract with Lowes Nov 6th 2017 and here we are 16 weeks later and still dealing with their LOUSY CONTRACTOR, AFFORDABLE HOMES AND RENOVATING out of Inverness Florida. They replaced aluminum windows with Pella Vinyl windows. Their contractor didn'nt insulate around the windows, used interior product for an exterior application, in 12 weeks they spent 16 total hours at our home working, 2 hrs here 5 hrs there etc etc. Had little if any luck with the Lowes store on 90th Ave in Ocala Fl. If your thinking of going through Lowes buy yourself a gun and shoot yourself in th foot LESS PAIN
WE HAD MORE LUCK WITH CORPORATE HQ
I know exactly what he is going through with Lowes. I ordered my window replacements in August 2015 and here it is the end of February 2016. Still do not have my project finished as they have damaged, ordered wrong configuration or had windows leak due to their installation technique. I am now on my 5th delivery attempt from the factory to get it right. Still have 4 windows to go. They have had almost zero communication with me unless I instigated it. The project became so bad that I drove to the regional managers office to discuss. Ridiculous that I had to pay everything up front and accept all of their failures. Based on their delivery times, I expect this to go into the 8 - 9 month of waiting. I will not ever use them again and will warn anyone to stay away.
Yes, sometimes installers do make mistakes when they order, they are only human. But most of the time it is a vendor or a store associates mess up. The installer just turns in the information to the store, the associate orders it. Remember that the installers for Lowe's are all subcontracted and they are not actually the people ordering your windows. It does seem to take forever to resolve a problem with an incorrect order with Lowe's, though. So sorry that you are having this issue.
stay away
In March 2010, I purchased a John Deere Lawn Mower. After three cuts, the discharge a assembly melted apart, I took it to Tonys Repair shop on 2400 North Harlem in Chicago. While cutting grass after a heavy rain hit submerged pipe and bent the shaft and blade accidently, to find that the part was not covered by warranty, A BRAND NEW LAWN MOWER INOPERABLE, very disappointed in companys policy in warranties, no consideration of replacement of lawn mower. Also I am disappointed in the quality of the lawn mower, any and all consideration would be greatly appreciated. I was coerced into purchasing this lawn mower by the salesman #1273647 not only did I purchase the lawn mower I also purchased the extended warranty to cover any possible damages. Money as you know is very hard to come by and personally I dont or cant afford to throw away $563.19. Please rectify this situation as quickly as possible. A PISSED OFF CONSUMER.
First off...I understand your frustration about the discharge assembly melting.
Secondly you hit a pipe. Of course that is not going to be covered.
If I buy a car from you and hit a telephone pole on the way home should you have to fix it?
Of course not. In my personal opinion I own a John Deere and will never buy any other model.
The extended warranties are fanatstic. As long as it is a manufacturer defect you are covered.They come and pick it up for you and redeliver it for no charge. Also you get reimbursed for your maintenance parts. Thats why the extened warranty through Lowes starts the day you purchased it. It covers the manufacturers warranty and so much more. Truely the extended warranty is worth it.
Once again as for your accident. It was your accident and not the mowers.
Lowesservice stinks...read on...
I am an employee for Lowe's and regarding returning/exchanging the product, all power equipment is subject to a 30 day return policy. After that you must contact the manufacturer for possible repairs or replacement parts, they may even suggest a place you can take it to and send it out for repair. You will need to speak with them to receive more information. The extended protection plan kicks in AFTER the manufacturer's warranty expires.
Hope this helps! Good luck!
lowes credit card
What a scam the Lowes No Payment/No Interest credit card is! It sounds great to the consumer in this time of need to purchase items for their home improvement at no interest for 6 months to a year but what they do is charge you all the interest at 23% from day 1 if the entire amount is not paid in full! Even if you have been making monthly payments.
I received a statement 1 month with a $500 finance charge!
Shady business. Shame on these credit card companies for doing this to people in this hard economic times.
I will NEVER shop at Lowes ever again. Thousands and thousands of dollars I spent there, never again!
Thank you for the comment. The reason I am upset is because I was making monthly payments above and beyond the minumum, never once late and they went back to day 1 and charged me interest from full amount. It is my fault for not understanding that part but it's ashame that these credit card companies are doing this. They should charge interests on the balance after the 12 months in my opinion.
Just got hit with 1400.00 in interest charges on a promo for a fridge that ran me over 3000.00. I paid all my payments plus extra and they put it towards purchases made after the fact instead of principal. Absolutely disgusting practice. Bad enough my house flooded from Sandy, now we have to deal with this disaster!
The Lowes credit service is using deceptive practices! Im contacting the better business bureau regarding the fact that they negate to give you a monthly summery on all your purchases . By doing that it leaves the consumer in the dark about what they purchased and also an account of the dollar amounts . By grouping the non interest account with the regular purchase amounts you cant figure out what your individual balances are. Every other credit card company gives you a monthly purchase account. Your unable to screen if your cards been tampered with if you cant see the activity. They are scamming many elderly people and women. Woman are the largest consumer group using Lowes. They need to be accountable to these practices! Please join to sue the company! nataliakorrr@hotmail.com
I have the same problem with lowes. they charged me $1400 interest on a 4000 purchase in 6 months. I paid them $3000 and still owe them $3000, by the time I pays them off I will have been cheated out of $5000. This can't be legal. I think I'll just stop paying on the card and let them keep calliong me for the rest of my life. I will never buy another item from Lowes as long as I live. Mass law suit is in order . Please somebody get one going. These people are our enemies, they are the ones responsible for our economy.
Also, whatever you do never-ever use your Lowes credit card to carry no-interest promo purchase AND make regular 5% Lowes Card discount purchases. It’s OK to do one or the other but never carry both together. The reason is because when you make a monthly payment, even if it’s above the minimum amount due, even if the payment is enough to cover the 5% discounted purchases in full for that billing period plus the amount to cover any minimum amount due for the no-interest promo purchases, the amount paid for that billing period will be proportionately divided among all of your outstanding credit purchases. This will leave a balance due on the regular 5%-discount purchases which incurs an interest charge which easily offsets any 5% discount saving.
The same goes for returns. If you make a return of an item purchased on your Lowes credit card, and let’s say the item was purchased taking the 5% discounted regular-purchase deal, the return credit will be proportionately divided among your outstanding balances on both interest free-promo purchase and regular purchases. For this reason, your regular purchases balance will be higher that you would expect which will undoubtedly incur unexpected interest charges. In the last two to three years since I’ve had my Lowes credit card featuring the 5% discount deal, I have incurred more interest charges and been on the phone with GE Capital customer service than I have with all the other credit-cards that I’ve carry for over the last 30+years combined. Except for long term no interest promo deals, I always pay every credit-card in-full monthly since I have carried a credit card. With the Lowes Card, I would think that I was paying enough to not incur any interest charges, but for the above highly obscured reasons, I found that I was wrong. I even one had the GE Capital customer-service rep tell me that she wished that the payment credit terms were spelled out clearly as it would make her job easier. GE Capital not only needs to spell out the terms clearly on their website and on the printed statement, but also needs to allow the customer to direct which portion of your payment gos to pay down which purchases.
I did finally solve this problem today. I paid the total amount in full, even though I carried a number of interest-free promos with lot of time left, but it’s just is not worth the hassle of dealing with Lowes and GE Capital’s deceptive practices. From now on I’ll use my Discover Card do most of home improvement shopping at Home Depot and Ace, and Lowes can keep their so-call deals.
I got a Lowe's credit card back in March of 2011 and purchased a washer and dryer. I had been faithfully making payments, plus paying extra to get it paid off before the 12 months/same as cash deal was up. Then, a few months later, I purchased a few other things for 12 months same as cash. Then, a few months ago, I purchased laminate flooring for 18 months same as cash. When I make my payments and EXTRA, this money is being distributed amongst ALL balances, not the one that's due by March 20, 2011! At this rate, no, the balance due March 20, 2011 will never be paid off. This way they can go back and charge interest from day one, and still get their money. When I make extra payments, I want this put towards the balance coming due FIRST! Otherwise, why am I bothering? I plan to call them today and go rounds with them. I know they will have some excuse and aren't going to budge. BEWARE! Lowe's credit card deals are a scam!
run by idiots that don't help
Recently at the Local Lowes I was looking For a piece of wire. After standing at the gigantic spool pressing the customer assistence button for about 15 minutes I took out a pocketknife and cut the desired amount myself. Seeing as there was no price tag on the wire, and figuring that if the employees couldn't be bothered to come assst me, I saw no harm in simply attempting to walk out the door with the length. It was there that I was stopped and asked never to return (however I was allowed to keep the wire I helped myself to) my advice? Stay away from this store.
If I outlast you here, then at least it might create a scenario in the future where you think twice before slandering a "###" you know nothing about. That is what I have to gain, and what alot of everyday Joes have to gain from reading the arguement we are having presently. By the way, who is the "you" you are referring to?
We can make each other look like fools all night you know. Don't you have any idea when to call it quits?
So, do you speak aloud in letter form as well? What kind of lame homebody devises his very own "gimmick" to deface a little-seen website with? Why not spend this time doing something worthwhile, like writing letters to the members of government you appear to hate so much? I'm simply defending myself, what's your excuse?
What are you gonna do StealthPilot, report a thirty year old misdemeanor that you read about on an internet message board? What if I told you that me and Jerseyguy46 were the same person, and that story isn't even true? ###. Why don't you just go back to bashing our president for qualities that have nothing to do with his administration?
"Life is too short to get caught up in the underworld of mudslinging." -Franklin Delano Roosevelt
I AM DONE TALKING TO YOU! By the way, thanks Jerseyguy46, for being the only person on this G-D site that is capable of communicating in a civil fashion. It's nice to see I'm the not the only one on this site that isn't an elitist, big-shot wannabe that takes potshots at the people brave enough to voice thier opinions.
I am about *this* close from closing my account! I didn't decide to post on this site just so I could spend my entire day at work quarreling with filth like you. I JUST WANTED PEOPLE TO UNDERSTAND THAT SERVICE AT LOWES IS UNACCEPTABLY SLOW
I am a filthy thief, I am a filthy thief, i am a filthy thief, i am a ### ### me go to hell die die die... Why do you insist on invalidating your points by using such "shocking" language? I think we all know who the real ### is here...
I relent, YOU ARE ABSOLUTELY RIGHT IN WHATEVER LOUSY POINT YOU ARE TRYING TO MAKE. Is that what you what, you wonderful wonderful complaintsboard.com guard dog?
P.S. Go to bed bro, you gotta get up early in order to brown nose THE MAN IN CHARGE. After all, he must remind you everyday of what's right and wrong, correct?
*aisles
IS IT NOT MADE CLEAR IN MY POST THAT I AM NOT CONDONING SHOPLIFTING?!?!?! I SIMPLY SAID THAT AFTER AN EXTENDED PERIOD I CHOSE TO TAKE MATTERS INTO MY OWN HANDS (AWARE OF THE CONSEQUENCES THAT MIGHT BEFALL ME) AND DECIDED TO WALK OUT WITH THE WIRE! I AM NOT SAYING THAT I DID THIS OUT OF IGNORANCE, BUT RATHER THAT I WAS DOING THIS IN A FORM OF PROTEST! IF LOWES EMPLOYEES CANT BE BOTHERED TO HELP PERFORM THE SERVICES THEY OFFER, THEN I CAN EASILY TAKE MY BUSINESS ELSEWHERE. (and before you go off about how they had every right to prosecute me, use reason. Do you really think the workers lodged in such a low level of a corporation are going to quabble with me over $5.00 worth of wire? Techincally it would be within thier right, but human nature indicates that many would rather not "rock the boat" [my reasoning at the time].)
I personally think it is unfair that these individuals make a point of purusing this site in order to talk down to the complaints they feel are unwarrented. How dare they continually post comments that belittle and discredit individuals that are simply writing in order to voice thier opinions? Nothing on this site is set in stone, and in fact I would be willing to bet money that 99% percent of the customers utilizing the services us so-called ###S are complaining about will EVER see the complaints voiced on complaintsboard.com. Therefore, why do you and people like you feel the need to go out of you way and insult us? It makes little difference as to whether the things we post are "legitimate" in the technical sense, it matters only that we feel the way we do. Unless you are operating under the assumption that all consumers are sheep, and need to be spoon fed which complaints are "legitimate" vs. the complaints you KINGSOFMUTHA###INCOMPLAINTSBOARD think are legitimate, i sincerely suggest you BUTT OUT. You think you're so smart, don't you?
I don't understand, do you really find it SO important to defend individuals in a store you have never been to? For god's sakes I simply had a bad experience and chose to write about it, so why would you choose to get all up my A$$ about it? Obviousily the people that designed the Lowes in Hammonton were well aware that certian sections of the store REQUIRE customer assistance, and install "call for help" buttons at said locations. For you to defend individuals too uncaring to respond to such calls (and don't tell me that ALL Lowes employees aren't qualified enough to snip wire) is both ignorant and unwarranted. Just to let you know "helpNu", I'll be filing a separate complaint very soon about your corporation worshipping nature. Unless you apologise that is.
also, don't tell ME about the merits of birth control! Where the hell do you get off, [censored]bag? You think I don't know how to walk around and find an employee? Thiss store is ###, and I don't think you defending individuals that don't do there job is going to make any impact on the indivuduals I wrote this review for. I was simply voicing a complaint; do you really have to attack me for it?
"within" a reasonable margin of error, [censored].
Oh, excuse me you "holy man"!" I guess just because I decided to stir the pot a little in order to get some attention (at a store put there to serve CUSTOMERS!) that makes me a "[censored] theif"? Do you really think i'm the kind of MAN that goes around stealing things willy nilly? NOOO! So until you walk a mile in my shoes how about you SHUT THE F#(@* UP?!?!?!?!? (sorry for the exciting langauge, nothing personal)
meh i guess, but i mean i wasn't exactly hiding the fact.
i work for lowes and think they are a joke...they have us running around the store like ants looking for people to help...and as doing so the people get ask 10 or 12 times in less then a hour and they get annoyed with us but who can blame them...Do you want to be asked if you need help more then ten times when you are shopping...Their policy is a joke and make people feel really uncomfortable...I know i wouldn't go to that store if i didn't have to and if i did i would try to run in and out with out being seen...
Well...I work for Lowes in the Electrical Dept. now I must say you taking matters in your own hands...15 mins, nah, I really don't believe that one, the call buttons once pressed keeps on going off every 30 second till it "max" out at 2 mins and 30 sec., after the 2nd or third "customer service is needed in wire cutting" a page would have been " code 5 wire cutting" and then you would have gotten some one there within 1 or 2 mins tops...as per you stealing, well, your on tape thats all i can say,
please nesxt time if you need assistance and dont want to wait go to nearest dept and ask for help or even go to the service desk or find the person walking the asles in the blue vest !
Holy cow, dude! Calm down! I see you yelling at everyone in the comments. This is how they see it: You were lazy and couldn't find someone to help you. You cut the wire. You stole the wire. You got in trouble.
End of story. You stole. So, don't be getting mad at the everyday man/woman for telling you that you are a thief! You said it was a protest? More like laziness and wrong! Just take a few more steps to find someone. DUH! You don't just take what you want.
Also, you're telling us that $5.00 worth of wire was worth all of this crap?!?! I think not!
Like myself, my mother had standards. This included, but was not limited to, frowning upon thievery. Slinging schoolyard insults at me does not distract from nor change the fact you are a thief, and most importantly, a ###. Next time you feel the need to shoplift, make sure it's a bottle of drano. If you can chug it within an hour, you will win a prize!
My mother has been dead for years. Add necrophilia to your laundry list. That's really unfortunate for you.
I am fully confident you will conquer obesity in time. I can only hope that it is due to the natural course of decomposition. How's that engine running?
Admitting you are a ### is a good first step on the road to realizing you should eradicate yourself. Whereas you may try and relate to the "everyday Joe", the everyday Joe is not a ###. You are. If you think you will outlast me, it will be the latest accolade in your long and illustrious history of being incorrect. (By the way, argument does not have an additional e in it.) Try again, Einstein.
Will you both just shut the hell up?
You look like a ###, I laugh. I fail to see where you gain from this. Your self deprecation only enhances my enjoyment.
I've never claimed to own a mansion. You seem to be awfully obsessed with homosexuality. As a psychiatrist, I would encourage you to just be open and honest about your sexual preferences. It is healthy to be honest in every regard. Whereas I am not a homosexual, I have friends and colleagues that are. They think you are a ### too. Here's another idea that might help you out. Start your car in your garage, close the garage door, roll down the window, take a nap. Again, we can discuss any bitter feelings in the morning. Give it a shot, sport. Don't be indignant because you didn't make anything out of your life. Ending it might be the most profound accomplishment you ever reach.
Sincerely,
The hopes and desires of greater New Jersey, and more importantly, everywhere else.
kills batteries
We purchased 2 Harbor Breeze fans with remotes. I bought Energizer A23 Batteries, I have a home battery checker, both batteries showed excellent condition. I put them in the remotes and they both died within a day. I bought more bateries and they died with a day. I know it isn't the batteries, so it has to be something with the remotes. How can I get help on this? Batteries are not cheap.
pergo floor
About 2 years ago I purchased several thousand dollars worth of Pergo and labor to install from Lowes. My husband was very ill at this time but the floors needed to be done. The store associates told me it was warrantied against pets, said nothing about it being a problem if a drop of water were to penetrate the seam but assured me I would be very happy with my choice. I have near 3000sq ft home with all but 2 floors being replaced with Pergo. Including my laundry room and kitchen. #1) After installing I found small chips at the very corned of some of the slabs #2 There was an area where they placed it incorrectly and replaced it which looks like a mending job #3 Door frame slabs broke or cracked within a week on two frames (sales manager told me she had this in her home and the door frame pieces were cheap and another manager told me my sliding door might have caused it to break. The door is at least 1" to 1 1/2" above floor.) #4 scratches were found on floor after Pergo inspectors came to evaluate. I had one Pergo inspector come in and there was no conclusive decision (to my knowledge) made. Another was called (at my request) and that is when I was given the final word they Pergo) would not stand behind there warranty because my dogs scratched the floor. So having that said Lowes would not do anything about it either. I had another floor contractor come in and he said they should have replaced the floor. But as I said at the time my husband was very sick and I coud not take the ttime to fight them with it any longer. Had I known about this site I would have placed my complaint long ago. I now am very anti warrenty replacemets. But I do make a verbal announcement to people I talk with about Lowes and Pergo. I know I have cost them 'several' thousands of dollars. I am not happy I have but I am satasfied.
a horrible store manager
I have been in this business for more than 7 years. I originally came over from Home Depot, which now is something I deeply regret! Prior to that, I worked in the restaurant business for about 10yrs., where at one point, I was a store manager.
The fortunate thing is that Lowes itself, is not a bad company to work for. However, my store / store manager is a diferent story! Prior to working in this industry, I ran successful, award-winning fast food restaurants with happy employees and even happier customers . I also held a couple successful sales jobs. In my entire work history, I have never come across a bigger ###, than Mark Gullotti. He is a poor leader by example, he treats his management staff like dog ###, and then can't seem to understand why the people he oversees, absolutely HATE HIM. And it's not just staff. I've had a few of my customers even come in and complain about his rudeness. Generally in the corporate world, you see a distance or lack of understanding between what actually goes on at the store level, and the "suits" as I call them. It's understandable that a "head-honcho" at your corporate office may not understand some of the day to day issues that go on in a store, but for a store manage not to understand it, is just rediculous. My problem really started when I began to have health isses. Since that time, Mark has made it his mission to make my life miserable in the hopes that I will one day quit. Unfortunately, I am not one of his "brainless pawns, that will do whatever he says. (especially if I don't believe it's correct/ ethical. Example: We've had several HR managers go through our store in the past few years, none of them lasting more than a year. Why? Well, because they weren't willing to sit and preach the policies to employees, while the store manager will overlook every poilcy and expect them to back him. Now, as far as myself..I have tried endlessly to move up within the company, I am one of the top-performers at my job within the district, but ther's one catch (or maybe a few) I'm brutally honest, I have missed time due to personal and family medical issues. -so accordking to them, I have an "attendance" issue. (even though I have have doctor's notes, hospital statements, and letters from my mother's oncologist!) Pretty unbelievable right?
If anyone else reading this has had a similar issue, please post something on here! I'm now in jeopardy of losing my job!
Did I mention that my "final" write up consisted of "punching in 10mins early 3 times in 2 wks, calling out one day, and being late one day, even though one of the managers was aware of the appointment. Now I'm being told I may lose my job/ be documented because I spent my 15 break out in my car, smoking.
Please help..do I contact the labor board
The complaint has been investigated and resolved to the customer’s satisfaction.
I work for Lowe's as well, when you do something to piss off a manager you're pretty much screwed. They will do anything and everything to make your work life miserable. We have an ### for a store manager right now, since he has come he has pushed out our good managers to replace them with his buddies. By push them out I mean, he told our one manager there is a position at another Lowe's store you're being transferred. When she called them to find out about the transfer. she found out he did not put in the proper paper work and essentially she was jobless, luckily she put in and got the position, but the issue is he did not do the paper work. Since then he has pulled many other schemes similar to get rid of other managers and then he hires his buddies. As for his buddies as managers they are horrible. As in because I am part time and in school I have a set availability which has been fine for about 2 years now because I always schedule my classes the same days each semester. Well all of a sudden when one of his buddies becomes a manager, I am now being scheduled outside of my availability. when I told the manager, she responded by yelling at me, literally at me saying "No one can ever work, all of you have everything else but work, all of you are lazy". I then waited 2 days and checked the schedule again which I was still on for the days which are outside of my availability. I then went to my HR manager because when I went to the manager I am supposed to go to 1st because she does the scheduling for us I got yelled at and ignored. My HR then told me to talk to one of the other managers, and that the manager who yelled at me was wrong. Nothing was done to reprimand this manager for her attitude or for her scheduling mistakes. Lowe's in general is a good company to work for because I believe that at the corporate level they want what's best for the employee the issues come from the managers at the store level.
metal blade arm broke - dangerous
Blade arm on ceiling fan broke completely in half and slung the blade across the room against the wall and behind the television; lucky nobody was standing there as this was a very large blade and it put a hole in the wall. Unable to find a replacement part anywhere; HarborBreeze website is totally worthless. Lowe's was no help. Looks like I'll be purchasing a new (different brand) ceiling fan - this one was NOT old and rarely used.
We just had the exact same thing happen to ours and it is only one year old.
You can not get the replacement part anywhere.
This is a poorly made product. Spend a few bucks more and get a better made fan.
It looks great but is junk. One fan blade arm just snapped off.
Would anyone that is getting rid of their fans be interested in selling the blade arms as parts? I would be interested in buying the arms so I can repair my fan in my deer camp.
Karen Clark
Same issue, the blade arm completely snapped off with the fan blade. The manual lists a part number which the only result in Google is the reference from the online PDF of the manual. It is literally not carried anywhere and you're referred to a customer support line which simply tells you they do not carry the part. Worthless company.
Blade Arm P/N: 0599848-L
Manual: http://pdf.lowes.com/installationguides/671961408220_install.pdf
I have experienced the exact same problem with a 2 year old fan. The blade arm broke in half and flung the blade across the room. No luck at home depot & lowes nor online with ebay and amazon. Have to say this is completely unacceptable. I will be buying a new (different brand) fan since there are apparently no replacement parts.
We got a space ship themed ceiling fan for our sons room, the metal arm bracket broke as well. Can't find a replacement part for it, maybe after reading this post, we will just get him another brand of ceiling fan. Been looking for a replacement part for a little over a month and can't find one.
Horrible kitchen installation
Do not get your kitchen cabinets here! Lowes is horrible for installing kitchen cabinets! When my husband and I first sat down with the customer rep to re-design our kitchen he was extremly friendly and made us feel very comfortable. He gave us loads of advice on what we would need in our kitchen and how to save money.
After hearing horror stories about kitchen reons we decided to go with lowes for the main fact that if something should go wrong we believed they would stand by their customer. After all their whole campaign is about customer service! Yet once the rep commenced to re-design our kitchen on his computer and told us there was no need to actually see the kitchen I got a bit nervous. I should have known right there that it is hard to re-design a kitchen when you have never stepped foot into it! At the end of the order we spent $13, 000 for kitchen installation.
The turnout was horrible! The main focal point - the cabinets over my stove were completely crooked and there was a big gap between the cupboard and the fan! We also were not able to open the shutter over our window that was over our sink b/c they mis-measured and the frame around the window came to low. So the shutter hit the wooden frame when I tried to open it! And the lazy susan the rep convinced us to buy was too big for the space so it hit my stove when I tried to open it!
When we pointed out these disasters to the installation guys they completely agreed with us, that the kitchen was designed poorly and they tried to fix the mistakes. But I ended up with a lazy susan drawer that hit my stove, my shutter that would not open and a huge gap in the cupboards above my stove that had to be filled with extra wood pieces.
They advised us to call the manager of installations and complain about the designer. When we called the rep to complain he got very nervous he even came to our house to see the problem and told us he would get the installation guys to come back and fix it. The problems could not be fixed unless I reinstalled the entire kitchen which I was not willing to do b/c then I would have to get my granite re-done (A cost lowes would not cover).
When I tried to call the manager to complain I was put off constantly. I fought with them for weeks about this. They kept saying there was nothing they could do. The manager bob was very rude... He completely acted like I didn't matter. The fact that we spent $13, 000 was irrelevant to him.. It was like I was complaining about a lightbulb. I had to continously go in in person to speak to him because after a while he stopped taking my phone calls. I felt like I had to stalk him to get him to admit lowes screwed up our kitchen and I was entitled to some compensation.
After weeks of complaining and arguing he was willing to give me a $50 gift card and %40 off one item that had to do with my kitchen (Excluding any big items). And to boot I couldn't even get the 40% of a package of potlights because they were to expensive! I was fuming! After all the money we spent, all the mistakes we got $50! Great way to value your customers!
This company is horrible! They boast about thier customer service but they don't care. That rep and his buddy who tried to cover up our mess ended up getting fired after another rep told us they had messed up kitchens before. But of course bob the manager would never admit to that.
If you need a kitchen done do not go to lowes. My 4yr old could have designed me a better kitchen with a computer and a mouse! Customer service is horrible! I had a 3month old at home and a toddler and finally gave up on trying to get any money back from lowes. I just didn't have the time.
But I am warning anyone who is thinking about getting anything installed or designed from lowes to stay away! Go to a professional... Because this company is anything but professional!
I agree. Do Not buy your cabinets from Lowes. After multiple items delivered broken and waiting for replacements, and months and months of trying to get it done, then it gets done, but many errors and issues. Time frame messed up with trying to sell house. Frustration after frustration trying to get a person to help with the issues. Finally get routed to a Beth who said Lowes would come in and replace anything that was not right... Now here is the issue... Were are 7 - 8 months into it. Should have been done within a 3 month timeframe, but issue after issue. I do not have anymore time to wait on replacements. What they have done will have to remain, but has far as a reimbursement after I have spent 15 K with Lowes, they tell me they will reimburse me $250.00. I asked Beth who is the person that made that decision to reimburse me the $250.00 and she said it was an anonymous committee. Either I sign an agreement to accept the $250.00 or I get nothing or I could wait again months and months for it to be corrected. The bottom line is YOUR GONNA GET SCREWED. DO NOT USE THEM.
BARTOW, FLORIDA LOWES
Been going on since April of 2022 it’s now October. Installers lowes sent destroyed our 15k cabinets. Lowes still hasn’t try to fix the problem. Incredible installation is the company they sent
I started my kitchen in January of 22 and it is now almost September and to this day we are not finishhed yet everything that could go wrong did I was lied to the worst installers and $13.000 dollars down the drain
never will I recommend Lowes for kitchen remodeling im a senior and really need help in park ridge il
Yep, I’m dealing with the same installers actually damage my new floor and all the new cabinets lowes won’t do anything to fix the problem caused by their installers (incredible installations is the name of the company they sent
My kitchen renovation has been an ongoing nightmare since September of 2021. I'm documenting the continuing mess at LowesKitchenNightmare.com
Who was the installer? I had a nightmare install too and I believe we may have had the same guys. I heard they won the contract for Lowe’s……..
If it was a company named incredible installations then yes, because I also have a kitchen nightmare going on. Lowes doesn’t seem to care
I've been trying to get STOCK CABINETS installed since July 2021. Two Lowe's kitchen designers have left their jobs and the new one says all the right things, but hasn't managed to make any progress. I scheduled delivery three times and nobody showed up with cabinets. It was ME who had to notify the installer (a Lowe's subcontractor) the installation would be delayed, since I'm apparently the project manager. When the cabinets finally did arrive, two of them were not on the truck. A fantastic Lowe's employee (Chantel) said she'd use her personal vehicle if necessary to make sure I had those two cabinets before the installer arrived the next day, and she did! The installer arrived and discovered three of the cabinets were damaged and needed to be replaced. That was at the beginning of February. Lowe's was supposed to pick up the damaged cabinets and deliver replacements in early February, but missed three appointments and now I can't get anyone to talk to me. The installer removed my old cabinets when he was supposed to do the installation, so I haven't had any usable surfaces in my kitchen, much less running water, for eleven weeks. Corporate keeps promising to get things moving, but even they can't reach anyone at the store.
I have other projects that desperately need to be completed (windows in failure that MUST be replaced, pests in the attic damaging my electrical system), but can't begin any of those until the kitchen is done. Other areas of the house (it's small) are inaccessible because everything from the kitchen was moved to accommodate the cabinet installation that will apparently never happen. And the kitchen is impassible, as well, because it's been a warehouse for cabinets for nearly three months. Lowe's is absolutely incapable of doing ANYTHING to get things moving in the right direction. What a clusterfornication. And even when I'm misled to believe I will have installed cabinets by a certain date, I have to remember that once the cabinets are installed, the process starts all over again for the countertops.
I am in the midst of a Lowes kitchen install disaster. Like one of the other people who posted, I liked my in-store rep. She seemed knowledgeable and customer service oriented. The installer has been the primary problem. Very sloppy work! His work ethic is awful. My cabinets are pieced together with no uniformity, wrong sizes, etc. I could on and on but I'm going to wait to see how this gets wrapped up. I have also contacted Lowes corporate office and find them to be HORRIBLE with regard to customer service. They do not care and it's obvious. I do think a class action suit may be in order. Lowes is a publically traded company and this kind of negligence has consequences for publically traded companies. Stay tuned. Consumers do have rights.
I m having the same issues. Cabinets and counter tops installation, demo started in June and it still is not finished. I have a "special associate" Anthony from the corporate installation dept. assigned to us. But it is delay after delay and mistake after mistake. I feel so defeated.
Lowes built me the kitchen from hell and I am seeking legal advise. The cabinets are warped, the tile work is uneven and grout is done by an elementary student. Corners are falling apart. The carpenter they gave me hardly ever showed up had his 20 year old employees do the shoddy work. I complained to BBB and some work got done but the cabinets are falling off. The wall cabinbets are coming off the wall and my kitchen sink has cracks where they screwed in the wrong place backed it out and left it that way. The cut they made looks like it was done with a serrated knife. Too many pictures to post. Does anyone have a good lawyer?
I’m going through the same - worse . What can we do . I have hours of video from my cameras of the install - it’s unbelievable.
good lord I have the same if not worse complaints almost a year and im still not done over $10.000 and countertops suck done wrong everything is wrong
More passive and gullible consumers that have been brainwashed into thinking all they have to do is just plunk down their money and like magic everything will work out great. Wake up from that delusion and face the facts. These corporate behemoths care little about delivering anything of substance, just a painted on smile and cha-ching of swiping your plastic. BTW take some personal responsibility, maybe decide what's really important in this world, contribute your own efforts, time and planning and don't be so glossy and superficial that all you care about are meaningless 'product features'. If you didn't plunk down your money so easily for every color of toaster and blender and instead focused on a few solid, well made, lasting and USEFUL items that aren't just trashed after 3 years, this whole world would be the better for it.
PS - I lived in the same house for 29 years, it had the same tile and hardwood floors, the same basic coil electric stove with 2-3 minor repairs, only replaced the basic topload washer once... you get the idea. I took the initiative to do household repairs. I didn't EVER just 'buy it'. Don't be so quick to rant and complain about horrible service and products. Nobody can so easily exploit you, without your complicit passivity.
Clearly, you have no real joy in your life to comment on something that doesn’t concern you. You should GFY!
Get the hell out of here. Some of us have houses 30 plus years old and are ready to be updated. Especially a 30 year old kitchen. Doesn’t mean we are gullible, means we are trying to take care of our homes…. Inept [censored]
I first went to Lowes July 29, 2019, for a kitchen remodel and was told it was a 4-8week job. It turned out to be a very unsatisfactory job that has taken 5 months. I was told I had to pay for the job up front...that was the only way they do business...when you are foolish enough to do that you lose all control. I was lied to, oversold, overcharged, and basically cheated by the contractor who was in my home exactly twice during that time...maybe 4 hours. The start date was December 5 with completion by February 1, 2019. It did start December 5...2 men worked 2 days that week! Long story short the journey has been disastrous...I could tell stories that would horrify you but
the job just ended April 15 and is a very poor job at best. There was no professionalism, adherence to dates/schedules, attention to detail or quality, or follow thru from the store or corporate LOWES. I had to hire two more workers for the last two months to finish what LOWES and their contractor failed to do. Very costly mistake.
I would gladly join a class action lawsuit if anyone interested. It has been very stressful to do a simple kitchen re-do
ron beaver
To whom it may concern. I'm the owner of twin city remodeling and all my businees go'es through lowes, 3 months ago I had a remodeling project going on at cost of 27, 000.00 when it was time to do the painting, the paint came from lowes, monroe louisiana at that time the paint was all there and was correst when we were complete with that phase of the job we proceed to finish the rest of the project. The job was completed when the home owners did a walk through they had notice some painting needed some touch up, at that time I went to lowes and picked another gallon of paint, and yes I broght one of the cans of paint to the store that had the formula on it, the gentleman proceed to mix my paint, and ask me if I wanted the old can and said I did'nt need it. So I went about my way, and brought the paint to the job site which at that time one of my employees proceeded to do the touch up on 2 walls, about 2hrs. Later I went to look at the work that was done. At that time, I notice the paint was the wrong formula, so I took pictures of the work and brought it to the attention of the manger at which time he just gave the paint for free, now I was very unhappy, and angry because now I have to repaint both walls and pay the labor and the time I was losing. Now the cost to do this was$297.00 and feel that lowes should be held responsabile for the cost I had to eat. Now I would really like to hear from someone by phone and get the problem resolved. Now problem#2 this project was started on8/10/2010 and this time it was ceramic tile job and lowes sent the wrong flooring out, at that time we/twin city remodeling installed the floor later that nite the home owner called me to inform me that the ceramic tile was the wrong one so at that time it was to late that nite, and the next morning I went to the homeowners and the boxes with the item number did. Nt match the numbers on my sales ticket, so I went to lowes and ask to speak to a manger and explain to him what had happen, by showing him my paper work, and the tile and box # lowes manger refunded my money for all tile I had left and that was already down, that was it. Then I had to buy the correct tile. Now I really dont that the way u should thay, do you. So now i'm out that money because we had to remove the til that already strip the floor back down and start all over. After that it cost me money, and labor double the amount off that. Now i'm out a total of $667.81 which I should'nt be. So now I feel ur company should reimbure my company a total for both jobs is$964;81 I feel that is far. Now u do realize I have picture's and paid receipt that can back all my evindence. If we can resolve the problem I will be happy and will continue my buisness with lowes. Thank you ron beaver owner of twin city remodeling my # is [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased tile from lowes for our beautiful new home. BIG ...BIG MISTAKE. THE TILES WERE ALL DIFFERENT SIZES AND THICKNESSES. LOWES PRETENDED TO TRY TO TAKE CARE OF IT GOING BACK TO THEIR MANUFACTURER. GUESS WHAT THEY SAID HA HA HA. MAD NOW - GOING TO TAKE TO SMALL CLAIMS COURT. WILL NOT PUT UP WITH BACK AND FORTH THAT LOWES PUTS GOOD PEOPLE THROUGH.
DO NOT BUY ANY TILES, HARDWOOD OR FLOORING FROM LOWES - YOU WILL GET NOTHING BUT INFERIOR QUALITY MATERIALS.
installation
I would avoid dealing with this Lowes and possibly the entire company in general if the procedures followed by this store are indicative of company policy.
After purchasing a dishwasher with installation, we noticed about 2 days later that water was leaking from under the dishwasher and on to our brand new hardwood floors. Since Lowes outsources their installations to subcontractors to insulate themselves from having to deal with installation issues, I was immediately put in the middle of their blame game. They went back and forth between blaming the manufacturer, the installer, back to the manufacturer and that is where we stand now. As each day goes by, the water under my hardwood floor continues to damage and Lowes could not care less. They keep stating it is an insurance issue, I disagree. It is a Lowes issue. The right thing for them to do is to fix this now month old problem and let the lawyers and insurance companies sort out who is going to pay for it.
I will never buy a single thing from this chain again. I would advise you to avoid their installation services because if something goes wrong, you are going to be in for a lot of needless headaches.
front door installation
My latest Lowe's managed front door replacement project started off
great and sadly, has come to a disastrous stage. In the end, the
installers came and removed my front door down to the studs and then
realized that the custom door that was measured and ordered by their
team, did not fit.
The process ended in the customer service representative ordering a
new better door that would arrive in 2+ weeks instead of the same door
I had ordered that would have taken 8+ weeks. I was also at that time
promised compensation in the tune of $750 which was the price of the
original door. I mentioned that I didn't care about the updated door
but if it was what they wanted to do - so be it.
In the mean time my front door has been replaced by plywood on the
outside and insulation on the inside. While the outside view is
priceless on it's own - http://twitpic.com/2bxtga - the inside view is
even better. The inside view shows the exposed insulation with the
warning label repeating 30+ times:
"This facing will burn. Do not leave exposed. It must be covered
with gypsum board or other code-approved materials and installed in
compliance with building codes."
As you can see in this picture, http://twitpic.com/2bxu8x, that is
not the case. I have three young children and normally try to avoid
fire hazards in my home.
Video of the inside door: http://www.youtube.com/watch?v=Zp893GVMwGk
To end the day I was called to say that the earlier offer was not
approved and should not have been extended and instead I would be
extended the pleasure of a free storm door instead. I am not sure
what else could go wrong with the project and the associated customer
service but luckily the situation is not nearly yet over and more
disappointment may be looming.
The complaint has been investigated and resolved to the customer’s satisfaction.
no delivery
I ordered a whirlpool washer 3 weeks ago and still haven't heard anything from Lowe's in North Bergen, NJ. I called them and one person told me it wasn't in stock and another associate told me the delivery was for tomorrow. Why are they lying to the customers? I cancelled my order and vowed never to go back there again. I'm never recommending that place to anyone. Don't go to Lowe's. Horrible attitude toward customers and no respect.
lazy employees
Lowes in Troy Alabama has horrible, non-caring employees. I called about hardibacker board pricing because I am re-doing the flooring in my office. I spoke with Chuck Drudy. He was rude and discurtious and made the comment "I'm going to have to go all the way to the back of the store to give you an exact price." I let it go and gave him my name and office number to call me back. When he called back he spoke with another office employee and as soon as she answered the phone he blurted out the pricing. She had no idea what he was talking about and he was very rude when he explained. I called back to see if I could order the material and pay for it check by phone. The man I spoke with (i dont know his name) said "yes we accept check by phone." I thanked him, hung up and got out my checks. When I called back, they transferred me back to flooring. It was Chuck Drudy who answered. I told him I wanted to order 48 sheets of .5" hardiboard, he asked how I wanted to pay and I told him check by phone. He informed me that they dont take check by phone. I told him that I had called earlier and a man told me they did take check by phone. He yelled at me and called me a liar and said that He was the man I spoke with and that all I asked him was about pricing. I informed him that I had called two previous times and that NO HE WASNT THE MAN I SPOKE WITH THE SECOND TIME. I also told him that I didnt appreciate him calling me a liar. He hung up and transferred me to someone else. That person answered and said "we dont take check by phone" and hung up in my face. Troy Al Lowes needs to get a grip. I WILL NOT be purchasing anything else from them especially my hardiboard. They are inconsiderate a**holes who need to learn the meaning of "Customer Service" GET A CLUE, Its your JOB! Troy Lowes just lost a veryyyyy valuble customer.
failure to live up to promises
I turned in a claim on 06/25/2010 regarding my dryer making horrendous grinding sounds. A local service technician came out on 07/02/2010 and said the main bearing assembly was shot and needed to be replaced. On 07/16/2010, I called the local technician and asked about the status of the parts ordered. He said that he had not received them, and asked me to call lowe's. I called lowe's and they told me that they were escalating the claim to a resolution because of the time that had gone by since the initial call.in 3 to 5 days, we would receive a resolution. On 07/20/2010, we called again and were told that the situation would be resolved in 3 to 5 days. On 07/22/2010 the local technician came out with the box he had received in the mail and informed us right off the bat that he knew the part received was not the correct one. He told us to call lowe's because of the wrong part and the time that had gone by since the service call was made, and so my husband did. He was informed on the phone that the agent was escalating the claim to a resolution (Yes, for the third time) and that someone from lowe's would be calling us to let us know what the resolution would be — either a complete repair or a replacement dryer on tuesday, 07/27/2010. No call was received. This morning (07/28/2010) we called lowe's again to see what the resolution was. The agent informed us that she would escalate the claim to a resolution and that we would receive confirmation of the decision within 3 to 5 days. Beginning to see a pattern? My husband asked to speak to her supervisor who informed us that "I have no way to expedite this request" even though we had received the same story 3x. We asked for her supervisor and she, in investigating the claim, found that the claim had at one point been escalated to a resolution, but then was canceled without cause or explanation, and so we were thrown again into a never-ending line of claims that will be dealt with in chronological order. So now, after over 1 month of waiting for this machine to be repaired, we are at square one.
"if your product requires more than 3 repairs for the same problem, we will replace it." this is wording from the extended protection plan brochure that we were given. This was explained to us today as meaning that the machine must be repaired successfully for the same problem 3x before a replacement can be given — who knows how many service calls will have to be made to make this happen?
The only thing about this extended protection plan that is truly extended is the course of time that it takes to resolve problems and the runaround you receive. A company as big as lowe's should have better customer service and spell out precisely what they mean in their extended protection plan. Very disappointing.
The complaint has been investigated and resolved to the customer’s satisfaction.
false price matching policy
Lowes advertises price matching plus 10%. This is not true. After using this policy on a few visits before. Now they say they don't price match on
sale Items. They did call the competitors store to verify the lower price and it was lower, but said they did not match sale prices. I also purchaseed the same item in April, May and again in June from the competitors store with the lower price. This is in direct conflict with their own written policy on their web site. So goes "Truth in Advertising". Lowes just another big box store. And I have been a regular customer since 1968.. But no more
Just got back from Lowe's after looking and possibly intending to buy a dishwasher. Lowe's currently has them on sale for 10% off, but Sears just put all their non-Kenmore appliances on sale for 15% off. So, same dishwasher, exact same model number, everything the same, same original price of $899, but Lowe's won't match the 15% off. They said Sears would have to have the dishwasher on stock - now tell me, what store has a white dishwasher in stock - I must be the oddity wanting white, but stores are only stocking stainless steel cause that is what is popular right now. They told me I could open a Lowe's credit card to get an additional 5% off, but I'm guessing that is 5% off the lower price after they took the 10% off, which isn't as good as just taking 15% off the original price - it's only a couple of bucks, but then I also miss out on my cashback award from using my Discover card. Guess Lowe's made my decision real easy for me. BTW, Home Depot does price match - at least they did for us when we recently purchased a new, special order vanity from them.
unfair hiring practices
Lowe's of Pottsville is in driect violation of hiring and placing people into positions. Lowe's now is a Government supplier of material. This store does not post jobs . Several people were placed into positions that were never posted for anyone else to apply. I don't know if it would matter . The management, if you want to call it that, in this store will do what they want to .
The complaint has been investigated and resolved to the customer’s satisfaction.
I applied for 24 positon Friday eve April 1 2011, 3 positions at 8 stores. Sunday Morn April 3 2011, 1245 AM Email received. Lowes said thanks to all applications I placed and that they were going to look at other candidates. Now I have never worked at Lowes, but did like shopping there. I now will investigate their hiring practices as I am unsure of their information collections, personal SS 3's and DOB, as well as making you agree that they can look into all of your facebook and social sites and you can't sue them if they see something they don't like and fire you. They also told me they are federal government supplier now and if you have no emal you can't apply at all. I suspect they are using the SS#'s to receive tax rebates or contribute to false info about the economy looking up etc. Regardless I have no problem with giving a place my SS#, BUT only after hired. I know this can be used to manipulate taxes in the corporate world and NOW esp. since they are federally related.
I'm dissapointed, but thankfully have money. I do feel badly for those who are going through this and have nothing. Americans are awakening, and Lowes if you're seeing this, you'll soon understand just how much juice the "PEOPLE" have in this country. June 14th 2011 is coming soon.
Thank you
We have the same issue with our store there has been a lot of favoritism we have had several open positions that no one knows are open until they are filled. We have even had one and only one full time cashier given a set schedule so she can attend college even though to be full time you have to have full open availability. Which is upsetting considering how many part time people would love to do full time and go to college do no have the opportunity. It is even more upsetting considering how short of a time she has been there, as well as how many full time cashiers would have seen the set schedule as a promotion. The most upsetting part is the girl who they gave this set schedule to so she can work full time and go to college full time has had the lowest scores on her cart test as well as leaves a mess for the next cashier who takes over for her every day.
employee arest
I often shop at lowes on 220 south in roanoke va but recently have seen an employee standing outside lawn and garden {with her Lowes vest on} cursing and using VERY foul language on her cell phone then today, 7-11-10 i saw this same employee being handcuffed and arested outside your store. I am a contractor and often bring in my clients with me but if you continue to employee such people I will have to stop doing bussiness with you
scheduling idiots
Lowe's is an idiot on scheduling. They have more employees scheduled in the morning, then available customers! Seasonal-Students are scheduled anywhere from 25 hours to 33 hours in a given week. Part-Timers are scheduled only 13 hours! Where are their brain or lack of a brain? Lowe's you are definitely STUPID!
The complaint has been investigated and resolved to the customer’s satisfaction.
About Lowe's
Overview of Lowe's complaint handling
-
Lowe's Contacts
-
Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 1 1 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 2 2 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 8 8 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 4 4 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number33%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 1 1 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 1 1 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 1 1 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 1 1 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 1 1 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 1 1 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
-
Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
-
Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
-
Lowe's social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
- View all Lowe's contacts
Most discussed Lowe's complaints
Loud enough to not use itRecent comments about Lowe's company
3 storage buildings I ordered 7/15/2023




Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.