Lowe's
Reviews and Complaints

On September 6th I purchased a Rubbermaid shed at lowes.com with a designated store at Nanuet, NY. For 3 weeks I have been trying to get this shed delivered to my house. During that time I needed to constantly initiate calls to the store, follow up and stay on top of things, only to find out, time after time, that customer service is a phrase that Lowes is not familiar with. For them I was no more than one annoying customer that they were trying to get off their back.

Don't waste your time, money, and sanity - Lowe's is a nightmare. I had them replace a large window in my home. They messed up the order initially, forgetting to order interior and exterior trim for the window. So the window arrived at the store on 6/1 without those parts, delaying my installation. After weeks of useless, terrible customer service, the remaining parts finally arrived and my window was installed at the end of August. Yes, that's right, my window that I paid for in April sat in the Lowe's store for over 2 months waiting for missing parts. After it was installed, we discovered they were the wrong windows. I paid for grills between the glass, but that's not what we got. So now we had to have new sashes ordered to replace the wrong ones. After calling the store multiple times to find out when the correct windows would be available and getting NO ONE to call me back, I finally called the district manager for the store. He said he'd take care of it personally and get me the right product. I waited several more weeks, and finally the new sashes arrived. The installers came to switch them out, only to discover when they unwrapped the sashes that they had the wrong color grills. So here I sit, and the end of September, still waiting for the product I paid for 5 months ago to arrive. At this point I'm doubtful I'll ever get the correct items.

In March 2010, I purchased a John Deere Lawn Mower. After three cuts, the discharge a assembly melted apart, I took it to Tonys Repair shop on 2400 North Harlem in Chicago. While cutting grass after a heavy rain hit submerged pipe and bent the shaft and blade accidently, to find that the part was not covered by warranty, A BRAND NEW LAWN MOWER INOPERABLE, very disappointed in companys policy in warranties, no consideration of replacement of lawn mower. Also I am disappointed in the quality of the lawn mower, any and all consideration would be greatly appreciated. I was coerced into purchasing this lawn mower by the salesman #1273647 not only did I purchase the lawn mower I also purchased the extended warranty to cover any possible damages. Money as you know is very hard to come by and personally I dont or cant afford to throw away $563.19. Please rectify this situation as quickly as possible. A PISSED OFF CONSUMER.

What a scam the Lowes No Payment/No Interest credit card is! It sounds great to the consumer in this time of need to purchase items for their home improvement at no interest for 6 months to a year but what they do is charge you all the interest at 23% from day 1 if the entire amount is not paid in full! Even if you have been making monthly payments.

I received a statement 1 month with a $500 finance charge!

Shady business. Shame on these credit card companies for doing this to people in this hard economic times.

I will NEVER shop at Lowes ever again. Thousands and thousands of dollars I spent there, never again!

Recently at the Local Lowes I was looking For a piece of wire. After standing at the gigantic spool pressing the customer assistence button for about 15 minutes I took out a pocketknife and cut the desired amount myself. Seeing as there was no price tag on the wire, and figuring that if the employees couldn't be bothered to come assst me, I saw no harm in simply attempting to walk out the door with the length. It was there that I was stopped and asked never to return (however I was allowed to keep the wire I helped myself to) my advice? Stay away from this store.

We purchased 2 Harbor Breeze fans with remotes. I bought Energizer A23 Batteries, I have a home battery checker, both batteries showed excellent condition. I put them in the remotes and they both died within a day. I bought more bateries and they died with a day. I know it isn't the batteries, so it has to be something with the remotes. How can I get help on this? Batteries are not cheap.

About 2 years ago I purchased several thousand dollars worth of Pergo and labor to install from Lowes. My husband was very ill at this time but the floors needed to be done. The store associates told me it was warrantied against pets, said nothing about it being a problem if a drop of water were to penetrate the seam but assured me I would be very happy with my choice. I have near 3000sq ft home with all but 2 floors being replaced with Pergo. Including my laundry room and kitchen. #1) After installing I found small chips at the very corned of some of the slabs #2 There was an area where they placed it incorrectly and replaced it which looks like a mending job #3 Door frame slabs broke or cracked within a week on two frames (sales manager told me she had this in her home and the door frame pieces were cheap and another manager told me my sliding door might have caused it to break. The door is at least 1" to 1 1/2" above floor.) #4 scratches were found on floor after Pergo inspectors came to evaluate. I had one Pergo inspector come in and there was no conclusive decision (to my knowledge) made. Another was called (at my request) and that is when I was given the final word they Pergo) would not stand behind there warranty because my dogs scratched the floor. So having that said Lowes would not do anything about it either. I had another floor contractor come in and he said they should have replaced the floor. But as I said at the time my husband was very sick and I coud not take the ttime to fight them with it any longer. Had I known about this site I would have placed my complaint long ago. I now am very anti warrenty replacemets. But I do make a verbal announcement to people I talk with about Lowes and Pergo. I know I have cost them 'several' thousands of dollars. I am not happy I have but I am satasfied.

I have been in this business for more than 7 years. I originally came over from Home Depot, which now is something I deeply regret! Prior to that, I worked in the restaurant business for about 10yrs., where at one point, I was a store manager.
The fortunate thing is that Lowes itself, is not a bad company to work for. However, my store / store manager is a diferent story! Prior to working in this industry, I ran successful, award-winning fast food restaurants with happy employees and even happier customers . I also held a couple successful sales jobs. In my entire work history, I have never come across a bigger ###, than Mark Gullotti. He is a poor leader by example, he treats his management staff like dog ###, and then can't seem to understand why the people he oversees, absolutely HATE HIM. And it's not just staff. I've had a few of my customers even come in and complain about his rudeness. Generally in the corporate world, you see a distance or lack of understanding between what actually goes on at the store level, and the "suits" as I call them. It's understandable that a "head-honcho" at your corporate office may not understand some of the day to day issues that go on in a store, but for a store manage not to understand it, is just rediculous. My problem really started when I began to have health isses. Since that time, Mark has made it his mission to make my life miserable in the hopes that I will one day quit. Unfortunately, I am not one of his "brainless pawns, that will do whatever he says. (especially if I don't believe it's correct/ ethical. Example: We've had several HR managers go through our store in the past few years, none of them lasting more than a year. Why? Well, because they weren't willing to sit and preach the policies to employees, while the store manager will overlook every poilcy and expect them to back him. Now, as far as myself..I have tried endlessly to move up within the company, I am one of the top-performers at my job within the district, but ther's one catch (or maybe a few) I'm brutally honest, I have missed time due to personal and family medical issues. -so accordking to them, I have an "attendance" issue. (even though I have have doctor's notes, hospital statements, and letters from my mother's oncologist!) Pretty unbelievable right?

If anyone else reading this has had a similar issue, please post something on here! I'm now in jeopardy of losing my job!
Did I mention that my "final" write up consisted of "punching in 10mins early 3 times in 2 wks, calling out one day, and being late one day, even though one of the managers was aware of the appointment. Now I'm being told I may lose my job/ be documented because I spent my 15 break out in my car, smoking.

Please help..do I contact the labor board

Blade arm on ceiling fan broke completely in half and slung the blade across the room against the wall and behind the television; lucky nobody was standing there as this was a very large blade and it put a hole in the wall. Unable to find a replacement part anywhere; HarborBreeze website is totally worthless. Lowe's was no help. Looks like I'll be purchasing a new (different brand) ceiling fan - this one was NOT old and rarely used.

Do not get your kitchen cabinets here! Lowes is horrible for installing kitchen cabinets! When my husband and I first sat down with the customer rep to re-design our kitchen he was extremly friendly and made us feel very comfortable. He gave us loads of advice on what we would need in our kitchen and how to save money.

After hearing horror stories about kitchen reons we decided to go with lowes for the main fact that if something should go wrong we believed they would stand by their customer. After all their whole campaign is about customer service! Yet once the rep commenced to re-design our kitchen on his computer and told us there was no need to actually see the kitchen I got a bit nervous. I should have known right there that it is hard to re-design a kitchen when you have never stepped foot into it! At the end of the order we spent $13, 000 for kitchen installation.

The turnout was horrible! The main focal point - the cabinets over my stove were completely crooked and there was a big gap between the cupboard and the fan! We also were not able to open the shutter over our window that was over our sink b/c they mis-measured and the frame around the window came to low. So the shutter hit the wooden frame when I tried to open it! And the lazy susan the rep convinced us to buy was too big for the space so it hit my stove when I tried to open it!

When we pointed out these disasters to the installation guys they completely agreed with us, that the kitchen was designed poorly and they tried to fix the mistakes. But I ended up with a lazy susan drawer that hit my stove, my shutter that would not open and a huge gap in the cupboards above my stove that had to be filled with extra wood pieces.

They advised us to call the manager of installations and complain about the designer. When we called the rep to complain he got very nervous he even came to our house to see the problem and told us he would get the installation guys to come back and fix it. The problems could not be fixed unless I reinstalled the entire kitchen which I was not willing to do b/c then I would have to get my granite re-done (A cost lowes would not cover).

When I tried to call the manager to complain I was put off constantly. I fought with them for weeks about this. They kept saying there was nothing they could do. The manager bob was very rude... He completely acted like I didn't matter. The fact that we spent $13, 000 was irrelevant to him.. It was like I was complaining about a lightbulb. I had to continously go in in person to speak to him because after a while he stopped taking my phone calls. I felt like I had to stalk him to get him to admit lowes screwed up our kitchen and I was entitled to some compensation.

After weeks of complaining and arguing he was willing to give me a $50 gift card and %40 off one item that had to do with my kitchen (Excluding any big items). And to boot I couldn't even get the 40% of a package of potlights because they were to expensive! I was fuming! After all the money we spent, all the mistakes we got $50! Great way to value your customers!

This company is horrible! They boast about thier customer service but they don't care. That rep and his buddy who tried to cover up our mess ended up getting fired after another rep told us they had messed up kitchens before. But of course bob the manager would never admit to that.

If you need a kitchen done do not go to lowes. My 4yr old could have designed me a better kitchen with a computer and a mouse! Customer service is horrible! I had a 3month old at home and a toddler and finally gave up on trying to get any money back from lowes. I just didn't have the time.

But I am warning anyone who is thinking about getting anything installed or designed from lowes to stay away! Go to a professional... Because this company is anything but professional!

To whom it may concern. I'm the owner of twin city remodeling and all my businees go'es through lowes, 3 months ago I had a remodeling project going on at cost of 27, 000.00 when it was time to do the painting, the paint came from lowes, monroe louisiana at that time the paint was all there and was correst when we were complete with that phase of the job we proceed to finish the rest of the project. The job was completed when the home owners did a walk through they had notice some painting needed some touch up, at that time I went to lowes and picked another gallon of paint, and yes I broght one of the cans of paint to the store that had the formula on it, the gentleman proceed to mix my paint, and ask me if I wanted the old can and said I did'nt need it. So I went about my way, and brought the paint to the job site which at that time one of my employees proceeded to do the touch up on 2 walls, about 2hrs. Later I went to look at the work that was done. At that time, I notice the paint was the wrong formula, so I took pictures of the work and brought it to the attention of the manger at which time he just gave the paint for free, now I was very unhappy, and angry because now I have to repaint both walls and pay the labor and the time I was losing. Now the cost to do this was$297.00 and feel that lowes should be held responsabile for the cost I had to eat. Now I would really like to hear from someone by phone and get the problem resolved. Now problem#2 this project was started on8/10/2010 and this time it was ceramic tile job and lowes sent the wrong flooring out, at that time we/twin city remodeling installed the floor later that nite the home owner called me to inform me that the ceramic tile was the wrong one so at that time it was to late that nite, and the next morning I went to the homeowners and the boxes with the item number did. Nt match the numbers on my sales ticket, so I went to lowes and ask to speak to a manger and explain to him what had happen, by showing him my paper work, and the tile and box # lowes manger refunded my money for all tile I had left and that was already down, that was it. Then I had to buy the correct tile. Now I really dont that the way u should thay, do you. So now i'm out that money because we had to remove the til that already strip the floor back down and start all over. After that it cost me money, and labor double the amount off that. Now i'm out a total of $667.81 which I should'nt be. So now I feel ur company should reimbure my company a total for both jobs is$964;81 I feel that is far. Now u do realize I have picture's and paid receipt that can back all my evindence. If we can resolve the problem I will be happy and will continue my buisness with lowes. Thank you ron beaver owner of twin city remodeling my # is [protected]

I would avoid dealing with this Lowes and possibly the entire company in general if the procedures followed by this store are indicative of company policy.

After purchasing a dishwasher with installation, we noticed about 2 days later that water was leaking from under the dishwasher and on to our brand new hardwood floors. Since Lowes outsources their installations to subcontractors to insulate themselves from having to deal with installation issues, I was immediately put in the middle of their blame game. They went back and forth between blaming the manufacturer, the installer, back to the manufacturer and that is where we stand now. As each day goes by, the water under my hardwood floor continues to damage and Lowes could not care less. They keep stating it is an insurance issue, I disagree. It is a Lowes issue. The right thing for them to do is to fix this now month old problem and let the lawyers and insurance companies sort out who is going to pay for it.

I will never buy a single thing from this chain again. I would advise you to avoid their installation services because if something goes wrong, you are going to be in for a lot of needless headaches.

My latest Lowe's managed front door replacement project started off
great and sadly, has come to a disastrous stage. In the end, the
installers came and removed my front door down to the studs and then
realized that the custom door that was measured and ordered by their
team, did not fit.

The process ended in the customer service representative ordering a
new better door that would arrive in 2+ weeks instead of the same door
I had ordered that would have taken 8+ weeks. I was also at that time
promised compensation in the tune of $750 which was the price of the
original door. I mentioned that I didn't care about the updated door
but if it was what they wanted to do - so be it.

In the mean time my front door has been replaced by plywood on the
outside and insulation on the inside. While the outside view is
priceless on it's own - http://twitpic.com/2bxtga - the inside view is
even better. The inside view shows the exposed insulation with the
warning label repeating 30+ times:

"This facing will burn. Do not leave exposed. It must be covered
with gypsum board or other code-approved materials and installed in
compliance with building codes."

As you can see in this picture, http://twitpic.com/2bxu8x, that is
not the case. I have three young children and normally try to avoid
fire hazards in my home.

Video of the inside door: http://www.youtube.com/watch?v=Zp893GVMwGk

To end the day I was called to say that the earlier offer was not
approved and should not have been extended and instead I would be
extended the pleasure of a free storm door instead. I am not sure
what else could go wrong with the project and the associated customer
service but luckily the situation is not nearly yet over and more
disappointment may be looming.

I ordered a whirlpool washer 3 weeks ago and still haven't heard anything from Lowe's in North Bergen, NJ. I called them and one person told me it wasn't in stock and another associate told me the delivery was for tomorrow. Why are they lying to the customers? I cancelled my order and vowed never to go back there again. I'm never recommending that place to anyone. Don't go to Lowe's. Horrible attitude toward customers and no respect.

Lowes in Troy Alabama has horrible, non-caring employees. I called about hardibacker board pricing because I am re-doing the flooring in my office. I spoke with Chuck Drudy. He was rude and discurtious and made the comment "I'm going to have to go all the way to the back of the store to give you an exact price." I let it go and gave him my name and office number to call me back. When he called back he spoke with another office employee and as soon as she answered the phone he blurted out the pricing. She had no idea what he was talking about and he was very rude when he explained. I called back to see if I could order the material and pay for it check by phone. The man I spoke with (i dont know his name) said "yes we accept check by phone." I thanked him, hung up and got out my checks. When I called back, they transferred me back to flooring. It was Chuck Drudy who answered. I told him I wanted to order 48 sheets of .5" hardiboard, he asked how I wanted to pay and I told him check by phone. He informed me that they dont take check by phone. I told him that I had called earlier and a man told me they did take check by phone. He yelled at me and called me a liar and said that He was the man I spoke with and that all I asked him was about pricing. I informed him that I had called two previous times and that NO HE WASNT THE MAN I SPOKE WITH THE SECOND TIME. I also told him that I didnt appreciate him calling me a liar. He hung up and transferred me to someone else. That person answered and said "we dont take check by phone" and hung up in my face. Troy Al Lowes needs to get a grip. I WILL NOT be purchasing anything else from them especially my hardiboard. They are inconsiderate a**holes who need to learn the meaning of "Customer Service" GET A CLUE, Its your JOB! Troy Lowes just lost a veryyyyy valuble customer.

I turned in a claim on 06/25/2010 regarding my dryer making horrendous grinding sounds. A local service technician came out on 07/02/2010 and said the main bearing assembly was shot and needed to be replaced. On 07/16/2010, I called the local technician and asked about the status of the parts ordered. He said that he had not received them, and asked me to call lowe's. I called lowe's and they told me that they were escalating the claim to a resolution because of the time that had gone by since the initial call.in 3 to 5 days, we would receive a resolution. On 07/20/2010, we called again and were told that the situation would be resolved in 3 to 5 days. On 07/22/2010 the local technician came out with the box he had received in the mail and informed us right off the bat that he knew the part received was not the correct one. He told us to call lowe's because of the wrong part and the time that had gone by since the service call was made, and so my husband did. He was informed on the phone that the agent was escalating the claim to a resolution (Yes, for the third time) and that someone from lowe's would be calling us to let us know what the resolution would be — either a complete repair or a replacement dryer on tuesday, 07/27/2010. No call was received. This morning (07/28/2010) we called lowe's again to see what the resolution was. The agent informed us that she would escalate the claim to a resolution and that we would receive confirmation of the decision within 3 to 5 days. Beginning to see a pattern? My husband asked to speak to her supervisor who informed us that "I have no way to expedite this request" even though we had received the same story 3x. We asked for her supervisor and she, in investigating the claim, found that the claim had at one point been escalated to a resolution, but then was canceled without cause or explanation, and so we were thrown again into a never-ending line of claims that will be dealt with in chronological order. So now, after over 1 month of waiting for this machine to be repaired, we are at square one.

"if your product requires more than 3 repairs for the same problem, we will replace it." this is wording from the extended protection plan brochure that we were given. This was explained to us today as meaning that the machine must be repaired successfully for the same problem 3x before a replacement can be given — who knows how many service calls will have to be made to make this happen?

The only thing about this extended protection plan that is truly extended is the course of time that it takes to resolve problems and the runaround you receive. A company as big as lowe's should have better customer service and spell out precisely what they mean in their extended protection plan. Very disappointing.

Lowes advertises price matching plus 10%. This is not true. After using this policy on a few visits before. Now they say they don't price match on

sale Items. They did call the competitors store to verify the lower price and it was lower, but said they did not match sale prices. I also purchaseed the same item in April, May and again in June from the competitors store with the lower price. This is in direct conflict with their own written policy on their web site. So goes "Truth in Advertising". Lowes just another big box store. And I have been a regular customer since 1968.. But no more

Lowe's of Pottsville is in driect violation of hiring and placing people into positions. Lowe's now is a Government supplier of material. This store does not post jobs . Several people were placed into positions that were never posted for anyone else to apply. I don't know if it would matter . The management, if you want to call it that, in this store will do what they want to .

I often shop at lowes on 220 south in roanoke va but recently have seen an employee standing outside lawn and garden {with her Lowes vest on} cursing and using VERY foul language on her cell phone then today, 7-11-10 i saw this same employee being handcuffed and arested outside your store. I am a contractor and often bring in my clients with me but if you continue to employee such people I will have to stop doing bussiness with you

Lowe's is an idiot on scheduling. They have more employees scheduled in the morning, then available customers! Seasonal-Students are scheduled anywhere from 25 hours to 33 hours in a given week. Part-Timers are scheduled only 13 hours! Where are their brain or lack of a brain? Lowe's you are definitely STUPID!