Lowe's
reviews and complaints

On April 16th, 2022, our refrigerator made a loud pop and quit. We called Lowe's for a repair appt because we have an extended warranty and fridge is only 1 1/2 years old. Spent over an hour and a half on the line. I don't understand why they can't have a better customer service. Anyhow, an appt. was set for April 22nd between 8am and noon. I sat here until 2pm because I had a doctor's appointment and no one ever showed up. Hubby went to Lowe's and told them what had happened. Long story short, the repair had never been submitted! So, the associate apologized and scheduled another appt. The repair guy came out and said it was the mother board and that it would take up to a month or more to get the part and then, he couldn't guarantee that the compressor would be ok. We went to Lowe's to ask if we could get an exchange or something. Spent 2 hours in there. Associate found another compatible fridge. Corporate said "No". Had to give them "more time" to expedite part. After that required date, went back to Lowe's again and after another nearly 2 hours, was told that we had to wait on their "Care Advantage". Called yesterday and was told that they can't find us in their updated insurance system. Had to submit info and a copy of the receipt! How long is it going to take? I explained to them that I have major medical issues. I am going through chemo and radiation. We bought a cheap mini fridge, but not much room. They refuse to honor their warranty. We are ready to take them to court if something doesn't give soon! Ridiculous!

Lowes Perrysburg, ohio. 5/5/22 @ 12:30. After shopping for plumbing supplies for redoing all our house lines we were ready to check out. No registers other than self check out was open. After asking for someone to check us out we're told we had to use self check out. Employee stated can't help you then when we refused. Had to leave without our stuff. If they want to give a discount to use it because that saves them money we might consider doing it. Will not shop there anymore.

Purchased this item 2 years ago. Have had 2 previous service calls for light problems. This third time the fridge just plain died! Lights come on but no refrigeration. Called Lowes as we had also bought their 5 year extended warranty. After waiting on line for over 45 minutes was able to set up a repair...for 5 days later. Tech came out looked at and said the compressor was out and he would let Lowes know. Waited two days and no word from Lowes. Again, back on hold for again approx. 45 minutes on hold. Asked what they were going to do. We are now 8 days with no fridge. Now they say "Oh those people aren't authorized to service your fridge and will set up another service call. They did 2 days later. We finally had to rent a fridge for any cold items. Tech arrived looked into it and said "No, the compressor is fine there is a fan out". Of course he did not have one and said he would be back as soon as he could get the part. Luckily he got one and returned the next day and in 15 minutes had our fridge running again. Now we had to go through getting the paperwork and photos for the reimbursement of everything that was lost in the fridge and freezer. They only cover $300 but that beats a blank. We are now 3 weeks after submitting the info and pics and have heard nothing. Have sat for two days listening to "How important our call is and continue to hold". and really crappy music if you can call it that. Word to the future buyer...Lowe's paints a pretty picture when selling you a product but when push comes to shove they will leave you high and dry. All they do is hide behind an electrical answering device. If you want screwed go Lowe's ...

Went to Lowes in Sterling Heights, MI for 1 piece of plywood. I wanted it cut in half.

First, the plywood was warped, wet and in the worst shape I have ever seen. All for a price of $50 a 4x8 sheet (Let’s go Brandon).

I waited 45 minutes for a single store associate to come around. I asked 3 different cashiers to get me help. I finally got an answer that ‘both the guys who cut wood are on lunch’. Oh BS! Went to the customer service desk, they did nothing.

Didn’t see a single store associate for the whole 45 minutes I was there. Not a single on your help, you would have thought everyone went on strike or something.

I will never go back. Home Depot will get all my business. It’s a shame, I spend thousands at Lowes. Well, did.

Very rude and unprofessional dept... African-American female was rude and fail to provide adequate customer service. Not my first encounter with her. Her attitude should be address...I was so disappointed and upset I refused to make any purchase.

I purchased a stove and fridge on April 25th. It was supposed to get delivered Saturday April 30th. They delivered the stove, no problem. The fridge had a huge gash/dent in the front. They took it back on the truck and told me to call Lowes and have them set up a time to bring a new one. I tried for 45 minutes to get a hold of someone. I kept getting hung up on. Finally spoke to a manager and they said they would have me a new fridge the following day. Never heard back. Called again later that night. They said I would hear from someone the following day. Nope, never heard from anyone. Called today again. They finally called back and said the delivery truck is full today and tomorrow so now the delivery is for Wednesday May 4th. This has been a nightmare!

04/30/2022

Received email coupon for 10% off which was added to my phone wallet. Yesterday I purchased and Laundry Center and used the coupon. Today I realized the unit will not fit in planned space. Went back to Lowes this morning and purchased a smaller unit.

The appliance department said they could not use the coupon again (but I never used it, as the first order was cancelled. Was instructed to go to "customer Service", which I did. The Manager said she could not give me the discount until the laundry center was delivered. And was told the discount does not apply to appliances.

1st - there was nothing in the email I received that said the 10% could not be used for appliances.

2nd - This has happened to me before in another department and the manager was able to override the scanned coupon .

In early March, my wife and I decided on a project to bring life into our kitchen.  We met with countless contractors, companies and installers, but when we met Melissa via the Virtual Design Meeting, we had a good feeling about using Lowes for our remodel.  Melissa was friendly, helpful and asked a lot of good questions so that she could understand how we envisioned our kitchen to not only look, but function.  We loved her draft design and to top it off, Melissa was able to get the cost within our budget. Ready to proceed with the project with Lowes, we happily paid the $49 measurement fee on 3/29/22 and that is where everything went downhill.  The contractor who came to measure took all of 15 minutes and when my wife let him know we would be extending the cabinets he brushed her off by saying that she needed to deal with Lowes.  On 4/11/22 after not hearing anything from Melissa, we emailed her and received the following response: “After reviewing the installer’s measurements last week, I realized that they did not provide me with the overall ceiling heigh where the cabinets will be. I requested this information and just checked for the update. Since there is no way that they can determine what type of structure might be inside of the soffit, they cannot provide me with a measurement until the soffit is removed by others( or yourself) and then they will be able to remeasure to ensure accuracy before cabinets are ordered.   Let me know when you have that completed and they will go back out to re measure.” We have had three other companies come in to measure and we have not had this issue with any other contractor.  My response to Melissa was that we were not willing to demo our kitchen for the sake of a measurement, but would open a small area for the installer to look at.  Melissa advised that while our response was understandable, it was “at the installers discretion”, and she would “confer with her supervisor”.  We emailed Melissa again on 4/13/2022 & 4/15/2022 and was advised that she was trying to find a new installer to get a ceiling measurement and our case had been “escalated up the chain for resolution”. At this point we are also notified that Melissa was leaving the design team and someone else will be assisting us.  On 4/18 we received an email from Ashley Weaver saying nothing about our situation, but that a new designer will contact us.  4/19/2022 Bethany Scruggs is assigned to us and, having clearly no idea what’s happening, emails that “It looks like you have a completed design and had the installer out to measure. Do you know if Melissa has revised your design, if needed, after the installer measured? And if so, has she sent you final pricing?”  As you can imagine, at this point we are just flabbergasted.  We did respond to Bethany letting her know what the current issues were but received no response.  A second “hey what’s going on” email was sent to her on 4/22/2022 where we were advised that Bethany had “reached out to the District Manager to see if there is another installer in your area that we can send out. Once I receive a response I will let you know if I have another installer to send out. I do apologize for the inconvenience”.  And (as usual) we have had no follow up! My wife and I are really dissatisfied with how Lowes handled this project.  With all these dropped balls, its safe to say that Lowes Kitchen Design team is completely disorganized.  Why would you risk losing customers who were ready to sign?  None of it makes any sense.  At this point, if we do not have a comparable resolution as soon as possible, we will be contacting our credit card company to dispute the $49 charge and move on to a different design company for our remodeling needs. 

For two and a half yrs I have been calling Lowe's to replace a warped fence post. Covid hit and they put me off. So when things looked like it were safe I called back. Twenty-six (26) times only to get the run around every time. They refuse to honor the warranty agreement. I strongly advise not to trust Lowe's with the purchase of a light bulb. Go to Home Depot or Menards.

Good morning, My name is Maria L. Montalvo. [protected] my address is 404 Arbor Lakes Dr. Davenport FL. 33896.On April 20, 2022; I decided to open a credit card with Lowes, because I needed to buy some tiles. I applied and was approved for $7,000. When the floor manager Justin from the Hanes City, FL. Lowes store, rings me at his cash registered, he realized that he did not applied the 20% off for applying for the Lowes card. He stopped and said do not sign this transaction and he cancelled it and took me to customer service to do the transaction again but this time with the 20%off. This was all on 4.20.2022. Yesterday 4.28.2022, I was checking my credit and suddenly I see that Lowes had charged me twice the same purchase one with the 20% off and the other one without. The below receipts are the only amount that should be on my balance and NOT $549.00. As you may realize it was not my fault and those charges are not mine. I have sent a dispute to my credit report and called Lowe’s Customer service. Which I was told to fax my receipts and that this dispute will take about 90 days, which I find unfair to me (the customer) that did not commit the mistake. I am very upset because with this experience. I always like to pay my full amount that I used on my credit cards on the due date to maintain a good credit score, but with this balance, I will not be able to. I still have not receive my card through the mail the only thing I know is that my last four numbers are 8973. If you need further information, please feel free to call me at [protected].

I will really appreciate the urgency on taking care of this matter.

Installed a Good Earth Lighting LED tape system as undercabinet lighting in my resort condominium rental unit. Directions stated that lighting should not be energized prior to completing the installation. They also stated that the LED tape should only be cut at the cut markings which are at 4"Center Lines. It also suggested that supplementary cable supports should be used as an additional step to assure the tape would not drop if adhesive failed. I am a licensed master electrician with 40 years experience so I know how to follow install instructions. I spent the better part of 3 days starting on 4/24/21. Since these were newly re-finished cabinets, I patiently laid on my back on countertops while I installed the LED tape, the driver, the recommended fittings and 2-screw cable clamps as auxiliary supports for the LED lighting tape. There were no screws impeding the LED lighting tape and the connections were made per the installation instructions. The lighting didn't come on when power up per the instructions. I tried all the troubleshooting instructions up to the point of removing items and replacing parts as I must leave ahead of my first rental guests arrive on Saturday, 4/30/21. I tried the website on line assist. It turns out to be a mindless, one size fits all software bot. After 30 minutes of dancing with the useless bot, I got a live person who referred me to"customer care phone number". I used the phone number today. After 10 minutes on hold, I talked to a nice young lady who said she understood that at bare minimum, I wanted a refund without ripping out the product in my limited remaining time. She referred me to a department manager who promptly told me that no refund could be made without the return of the defective materials. I questioned his sanity and hung up. At normal electrician wages, I have spent at least $800 worth of my time with this defective product and wrestling with software bots that were designed by a marketer, not a service or technical person. This is a forty dollar item that will cost me multiples of that just to remove this mess, fill the screw holes and restore the cabinet finish were the holes are filled. I have neither the time or the patience for this nonsense when I have to be packed and gone in two days. If I had the good sense to purchase this item from a reputable electrical wholesaler, I would have paid 20% more and it probably would have worked. They would have also recognized the magnitude of problems their defective product caused.

I ordered a pressure washer and a surface cleaner online for Free Store Pickup. After I arrived at package pickup I realized that the pressure washer was electric. I told the Lowe's employee who was working in package pickup that I did not want the pressure washer. She tried unsuccessfully to cancel the order and then said something like, "The system will not let me enter a return for at least 30 minutes. I will take care of it later. Here is your surface cleaner." I left the store with the surface cleaner and have been billed every month since December, 2021, for the pressure washer. After several attempts to reconcile the problem I received a letter stating that since I have no proof of return, the bill stands and I owe them for the pressure washer. BTW, I purchased a gas pressure washer the very next day from a different Lowes.

I have no idea how I can prove return of an item I never touched.

They gave me a deliver date 4/22/ 22 then called me at 9:30 the night before @said they didn't have room on the truck @said it would be delivered on 4/29/22 i will never purchase another item from lowes

Since the current CEO has taken over...Lowes has been on a downward spiral...most of the stores are always unorganized...product selection and quality keeps getting really bad. The current CEO is trying to turn it into kmart and quality and selection is horrible. I take all my business to Home Depot now 100%. They don't take the military discount off of almost anything and everything now. They recently said they won't honor any competitors coupons from home depot or Menards...I used to prefer lowes before the new CEO has taken over and It's become a joke and not even worth shopping in Lowes stores anymore. The CEO doesn't like military or veterans obviously.

Purchased a Water Heater AO Smith 40 gallon, paid for it at the Lowes store in Clarksville on Madison Street. Arranged for Lowes to install the unit, it was installed and the install was paid for. However the heater started to heat the water but stopped perhaps a few minutes after install. It did not heat the water. Contacted Lowes who sent out a tech who said it was not a defective installation, it was a defective Water heater...Was told to call AO Smiith for replacement. Called AO Smith who authorized an exchange.for a presumably working new unit. Question: Was told the unit had to be returned to the store for the exchange.Cannot get an answer as to the procedure for obtaining the replacement heater, getting it uninstalled and reinstalled. Does Lowes send an uninstaller to take the unit back and do I pay for a reinstall of the working unit.?

I purchased, paid in full at the register, a washer and dryer. It was to be delivered on the 21st of April, 2022. I called and they said it was on the truck. It was not delivered. I called and asked that it be delivered the next day, the 22nd and they refused to do so.

They said they would deliver on the 23rd. I called and they said it was on the truck, it was not delivered.

My grandson purchased an expensive Samsung stove on the 29th of March 2022 at the High Point store on North Main. He did not buy extended warranty as he couldn't afford it. The delivery date was chosen by the store but was s for five days later. After delivery it was discovered that the oven didn't work. He went back to Lowe's and spoke to three different managers to get a refund. Bottom line he was told that because he hadn't purchased the extra warranty there was only a two day return policy, which had expired and that it was up to him to contact Samsung service. As the delivery date was chosen by Lowe's, and not him, it would stand to reason that the two day return policy would start on day of delivery, not date of purchase. The only other option was to purchase another stove and wait for a credit. He doesn't have extra thousands lying around. As a young new home owner & naive customer this whole experience

has been an eye opener. He is still waiting for Samsung to service this stove as the part is probably in China. All in all Lowe's has done a very bad disservice to a hard working young man.

i had lowes install my water heater on tuesday 4/19/22. the people they sent out was hall and sons out of manchester pa. When they installed my water heater, they broke the soldering on one my connecting pipes, and bent up the elbow on the inlet water pipe. I pointed this out to them, and that the outlet pipe was now dripping on to the new water heater, nothng major but still was not like that prior. the techs told me it was nothing and that the solderng was really calcification, and that it would seal itself back up, and if i was worried about it i could just use flex seal. They refused to do anything. In the time since then i have made numberous calls to the install hotline and customer service hotlines, where i get put on hold and tansferred endlessly for over an hour almost two each time. Those people also want to argue with me and hang up on me... They are back and forth telling me i was in the system and i am not in the system... i cant get this escalated nor connected to someone that can get the pipes they broke fixed

I spent more than 3 hours on the [protected] line waiting for assistance in recovering a copy of a receipt that despite the sale being in the mylowes history, the local store claims they cannot duplicate it and I need it for a warranty claim. the number associated with the purchase is [protected], the invoice number listed in mylowes is 2995998, the purchase total with tax was $821.60, the date of purchase was 2/May/21 with a card ending in 4706. I now own a pressure washer that imploded during use, that is theoretically still under warranty but cannot get serviced without a copy of the receipt. When the customer service person did finally answer she was unable to locate the receipt despite the sale being clearly indicated on the mylowes account. The original receipt is no longer legible (IT FADED AS ALL YOUR RECEIPTS DO), and I now have a very expensive power washer that is well within the warranty period that I cannot get repaired.