Lowe's
reviews and complaints

terrible service/delivery company. Lowes contracts this company(3rd party) to deliver really expensive appliances. the owner Daniel S. was rude very unprofessional. I did not receive the appliance the day it was to be delivered. was told this is "NOT MY Problem" from Lowe's and Kuztom Expressions".

I would never recommend to buy anything from Lowes again!

Lowe's employees are very rude (Eli) unprofessional and ALL employees need customer service training and sensitivity training.

I shop at Banner Elk NC location yesterday 9/1/2022 I entered store and a very sweet and professional young lady greeted me and helped me locate exactly what I was needing. 5 stars to this young lady named Brandy. Look forward to seeing her in the future. She is a big bonus for Lowes having her helping customers. Thank you Brandy and the team at Banner Elk NC location.

Hello, we have not had a functioning washer since July 3, 2022. Three different repair people were supposed to come out. The third FINALLY showed up. He figured out what the issue was & ordered a part. He scheduled with me to return on FRIDAY, SEPTEMBER 2ND. We verified this several times & I added it to my calendar RIGHT IN FRONT OF HIM. I purposely cleared my schedule to be home today from 8 am to noon. It is 11:30, we haven't heard anything, so we called to verify the appointment & discovered it had been changed AND THEY NEVER CHECKED THIS WITH US! I do not have availability on the day that it was rescheduled for. If they had actually bothered to call me to tell me this, I would have told them this! We have now been without a washer for THREE MONTHS. At this point, we would like a new washer because clearly your technicians cannot show up when they are supposed to. Also, when we called support, the call center representative wanted to argue & refused NINE times to send us to a supervisor. When he finally DID send us to a supervisor, the supervisor was also extremely rude & argumentative. We need this fixed & need this fixed TODAY or we go to the store & swap it out for a functioning washer. This has been an AWFUL experience, & I will tell you right now, that as a realtor, if any of my clients ever ask about appliances, I will be sharing this story for a very, very long time & steering them away from Lowe's based on this awful experience we have had. Going 3 months without a washer is completely RIDICULOUS. Had we known this is how this company treats their customers, we would have purchased all of our appliances elsewhere & will do so moving forward. The customer service we have been given so far is subpar, at best. Please reach out ASAP with a resolution.

After just reading the number of unresolved complaints, I can see this is hopeless.

Scratched my new floor.

Damaged corners of drywall.

I just repainted.

Didn't level the fridge.

Didn't hookup ice maker.

Didn't take off plastic film.

Tried to file a claim no record of my information.

Tried calling store customer service agent just transferred me to a parking lot.

Tried calling 88877lowes they hung up on me. I've just about lost my patience.

To be put on hold for 10 minutes at a time and nothing ti show for it.ill never buy anything from lowes appliance.

I have been a loyal customer for many years. I am 76 years old and spend thousands of dollars a week (especially since I moved to my new home a few years ago) I purchased all new appliances. I am an avid gardener and needed to buy all my plants and flowers and veggie plants. I buy tons of soil for my raised beds since I am on clay. In fact, I have 8 shrubs waiting to be planted now (I may just bring them back)

I was notified by my credit card company informing me today that you lowered my credit limit from 5 0r 6 thousand down to $1500.

What is the problem? I don't charge enough? I am old school and prefer cash. If you don't want me to spend my cash in your store there is always Home Depot. Very convenient for me since I go past them at least once a week in Jackson.

I have been building my credit score and it is now up to 829, I am hoping to get to 830: That will not happen now since you lowered my limit. You are ruining my credit score. Is this the way you thank a good customer? You destroy my credit? Just because I don't use my credit card in your store?

Trust me, if my credit goes down for this I will 1) stop buying from you.. 2) I will file a complaint to any and all who will listen. The ftc, bbb... etc.

I entered an order and used the rest of my gift card yall gave from my last order disaster. When selecting my items, i took the offer to spend more than 50 to get free delivery. Upon checking out, i seen a charge for delivery. Called in a spoke to the most miserable and condescending rep i have ever spoken with. who inability to correct the order, was causing me to LOSE my gift card amount I had used. Then, i requested escalated assistance and had the continued misfortune to meet yet another uninterested in helping YOUR customers, Ops Mgr (Karen) who equally was not interested in resolving the issue. The order has since been cancelled and I am paying off my Lowes card today. After which I will make sure it will never be used again. You got really out of control with your customer service during covid, that is changing now as building supplies demand drops-might want to retrain some of your over-entitled service reps! Please feel free to call if you want more detail

I ordered doors last year for a project that I was not able to start until recently. When I took the doors out I seen they were the wrong thickness. I ordered 1 1/4’’thick and got 2’’thick doors. When I tried to return them they said it was my fault because I didn’t try to install them in time. The doors were ordered wrong. I don’t see how this can be my fault. Please help me I am stuck with these doors and have no way of using them. I was planning on asking for store credit so I could order the correct doors but I was told by ht we manager there was nothing he could do to help and again stated it was my fault the doors were ordered wrong. Please help!

We had our fence done too and it has been a complete nightmare and they’ve been absolutely no help. These people are crooks, they do not care but the people they hire out to do work for them is horrible. We’ve had wood sitting in our driveway from summer going into winter by the time they did the first repair from when they screwed up our initial installation. Now it’s supposed to be a second repair because the first repair they did they used that wood that sat there literally for months and months in rain and cold and is now so bad and now they’re refusing to fix it. Not to mention their delivery drivers busted all our slabs on 1/2 of the driveway where they kept dropping all the wood because they couldn’t even get that right and it sat there for so long. I have attached several photos of some of the four by fours and larger as well as a few driveway photos. I have several more if needed. I’d like to make a note that rep from support stated that the installers pictures that he took last week don’t match up to the pictures that I had taken, of course they’re not going to match up because we are two different people, I took pictures closer up of all four by fours and bigger that were damaged he only took a few pictures of a few four by fours and obviously from different angles than what I had. Lowes has refused to send anyone out to visually see damage.

Lowes in Cordova TN.

Hello all, sometimes we all need to buy something from the company, then we pay the bill. But how good is the company to refund our money? This one is the WORST.

I overpaid my bill for $251 in March. I called 5 times already asking for my refund check.

1st call- they told me the check was sent and I need to wait. It's funny, because LOWE's credit company wants us, customers, to pay the bill on time. But when they need to pay us back, we need to WAIT.

2nd call - called to tell me that I never received the check. The representative "canceled the LOST check", and I'll receive another one.

3rd call - May 25th, my check was CASHED? I never saw a check. I requested that you send me the copy of the CASHED check with my signature on it. Under investigation.

4th call - June 10th, reported that I never received a copy of CASHED check with my signature on. They promised to send me the copy again.

5th call - July 21st, reported that I NEVER received a copy of CASHED check with my signature on. The representative promised me that I will receive my copy no later than August 4th.

Today is August 31st, I NEVER received my refund or copy of the CASHED check.

SHAME on you.

I can be reached at [protected]. Olga G

Ordered and LG gas dryer to replace the 15 year old LG gas dryer Lowe's previously installed. Delivered on Friday, "installers" could not get the gas hose off. Told me to call an 855# and schedule a "technician" to come out to finish the job. Sunday 2 "technicians" took one look and said the "universal" hose installation kit did not fit the LG dryer. Went to store. They provided the adapter. Called back to 855 #, rescheduled a "technician" for Tuesday. Told the store they need 2 individuals with large pipe wrenches for the job. 1 individual with a small channel lock and small pipe wrench shows up, can't get the hose off and WHILE I AM ON THE PHONE WITH THE STORE SNEAKS BEHIND ME AND LEAVES. The store manager calls me on Wednesday, refuses to acknowledge any issue that Lowe's is willing to assist with, won't offer customer satisfaction dollars so I can hire a professional (not the delivery drivers masquerading as "technicians) and refuses to provide me with the district managers name to excalte the issue. Told me to call the 888 line instead and was very rude and dismissive and unapologetic. Lowe's obviously does not care about customer satisfaction.

I have not had a dryer since June 28, 2022. I called for service at the end of June 2022. The service people showed up on July 5, 2022. He said he would order the parts. He said he checked and supposedly the parts were in warehouse. He said he would be back in 7 to 10 days. I have called Lowes Service several times to report me not having service on my dryer. I think it is utterly ridiculous for a service dept, not to have the parts needed to service the items they sell. The last call I put in to Lowes Service was Friday, August 26, 2022, all I keep getting is they will expidite the matter. I just want my dryer fixed.

I texted the service provider on Monday, August 29, 2022 and he told me the parts should be in by 10:00am that day. I texted him that afternoon He said they were in. Supposdely he was coming today after 1-3 pm is what he had in his text. I received a message from him saying sorry, not coming. I need some answers. I will not recommend Lowes to any of my family members. It cost to dry clothes. Will Lowes reimburse me for drying clothes for 2 monthsl.

Purchase flooring from Store #1681 in Pembroke Pines, Florida in May. Demetrice the flooring associate, went over and beyond to make the flooring sale. Prior to the purchase Demetrice knew about my floor's unevenness because Oscar included the information in the flooring notes and measurements, that my floors were "Out of Scope" prior to my purchase. The day of my flooring and instillation purchase, I mentioned to Demetrice will there be a problem with the instillation, and Demetrice assured me that the installers would take care of any problems.

June 10th flooring materials was dropped in my driveway. I had to contact store #1681 to have delivery people return to place flooring in my home. I was told it was front door drop-off. I wanted to know who would be bringing the floor materials into my home. I had to contacted Store #1681, the delivers returned, and flooring material was placed in my home. Flooring materials was in my home for 56 days before instillation date was scheduled. When the instillation date was finally scheduled for August 1st, I was told by Keller Interiors a supervisor would be there during the instillation because of the uneven floor areas. That did not happen.

During the 4 days of instillation, the installers realized that 26 boxes of flooring had to be returned because all the flooring was not the same, there was not enough floorboards to finish the family room, the installers did not know how to finish the stairs, my floors were leveled, releveled, sanded, and I feel the sinks, dips, lumps, and in certain areas of the floor it squeaks when you walk across the flooring.

I have finally realized what “Out of Scope” means……. that the sales associate from Lowes Store #1681 Demetrice should have just sold the flooring materials and not the instillation. During instillation Keller Interiors mentions the job was “Out of Scope.” Keller Interiors should have said “No to the job and not hired Montana Flooring to do my instillation.

It is August 30, 2022, my instillation job was closed out several weeks ago, my floors are like walking on a kiddy roller coaster, my stairs are incomplete, my family room does not have floorboards, the job was rescheduled to be finished on August 25th, received a text stating that the materials to complete the stairs were not ready. I have emailed, sent pictures, called, complained, and even visited the Store #1681 with my frustration, and nothing is being done.

I am FRUSTRATED and DISGUSTED. The same over the top customer service I received the day on my $18,437.00 purchase, should be the same customer service I receive during my instillation.

I filed a claim on July 8, 2022 for my microwave. It was not working. After 10-12 phone calls, multiple claim numbers; the end result is that I am being given a gift card for a little over half of the cost of the new microwave. I have been hung up on and been spoken to very rudely throughout this whole process. I will never purchase from Lowes again.

My claim number is 4A2205M6FDZ0001. a LARGE DISPLAY STAND HIT THE SIDE OF MY CAR. I have written 2 letters, two e-mails, called10 times and left messages, one registered letter. I called again today. I was talking to Mr. Shawn Burroughs but he is no longer employed by your company. I spoke to my attorney and she requested the number of your legal department but no one seems to know how to contact them. I cannot believe that a company like Lowes would treat a customer like this. Please call me at [protected] or contact me by e-mail at: [protected]@comcast.net.

Ordered $4000 of carpet on June 19, 2022. Was told July 8 carpet would be installed. No call from Lowes , we called Lowes and was then informed . Promised carpet will be installed on august 26. Called Lowes on August 28 and was told carpet isn’t even produced yet. We took advantage of 12 months interest free payments. Went into Lowes to demand our order be cancelled. Was told it’s a special order and a 20% restocking fee would be applied to our account. $800 . The carpet isn’t even made and how can you charge $800 on something that doesn’t exist ? Asked for the manager. Amy told us that’s the stores policy. We had to keep order open to avoid $800 charge. Was told carpet would be made on august 28. Called today August 29 and was told carpet would be made sept 8. To top it off Loews credit card dept made us pay our monthly payment. We have paid 2 monthly installments and have no carpet. We’ve contacted main office and only get a recording. I’ll never order from Lowes again. There’s no customer service whatsoever.

I bought almost $9k worth of appliances on 11/22/19 at Lowe’s. Was talked into the 3 yr extended warranty on 3 of them. My French door fridge has to this date been through 4 ice makers in 2 1/2 yrs. I’ve had 8 service calls for same thing, 4 service companies. The last call, last week, I called crying to Lowe’s because I had slipped & fallen on hard tile floor - due to ice maker leaking and I didn’t see it! I’m told by each Svc tech, it’s the design of the fridge, as the ice maker is located in the fridge & not the freezer. It’s a lemon! I want my $ back! I’m hurt!

This is in regard to Case #[protected], Order #[protected]. First, the refrigerator wasn't delivered when it was promised. Had to wait two extra days. When it was finally delivered yesterday, the installer failed to see if it was working correctly. Now we have a refrigerator but no ice or water. What does it take to get something done correctly? I want someone to come and fix this today. I can't believe this seems so difficult!

Debra Chadwick

Lance Chadwick

On June 9, 2022, i order a refrigerator online. i did not receive this refrigerator until July 2, 2022, but when the refrigerator was delivered on that day it had a damaged door. The delivery guy called the store and told them about the door, and they said that they will get the door replaced. it is August 28, and the door is not replaced yet. I have called the store many times and i get blown off every time. The last person I talked to his name was Jason. he said he would call me back and that was on 8/23/2022. if they can't replace it i want to return it. I am tired of being taken advantage of. #4140611, Model# QHE16HYPFS

Ordered a stove online from Mocksville store, but the stove was delivered from the Elkin store. I plugged the stove in and it didn't work. Called the Elkin store to let them know the stove doesn't work and they needed to come back and pick it up. The delivery guys had not been gone 30 minutes. The customer service lady at the Elkin store said I had to load the stove up and bring it back to them. That's a 120 mile round trip. Called Mocksville store and they said that the Elkin store should send a truck back to pick up stove, because that was Lowes policy. Mocksville store is Currently helping me solve this issue.

I am reporting about 2 things:

1. The Window Film Appln. Solution order (see below) is supposed to be shipped with the Window Films ordered but I am now being asked to pick it up

Order # [protected]

Window Film Application Solution

Item #: 63721 |Model #: GTA002

Unit Price $6.98 |Subtotal $6.98



QTY

1



CORA ALISUAG

4545 28TH ST NW

WASHINGTON , DC 20008

[protected]

[protected]@yahoo.com

Shipping Item(s)

2. The Window Film order I received is supposed to come with squeegee but I did not get it either.

Mesa 24-in x 36-in Non-textured Stained Glass Applique Window Film

Item #: 815766 |Model #: 01-0704

Unit Price $19.97 |Subtotal $39.94



QTY 2



Shipping Method - Standard 1 - 4 Business Days

Estimated Delivery Date: Wednesday, August 24, 2022



Order Date 08/21/2022

Total Savings $5.99

Subtotal $46.92

Shipping/Delivery $0.00

Total Tax $2.82

Order Total $49.74

Payment DISC ending in 1071 $49.74



Please resolve this issue.

Sincerely

Corazon Alisuag

4545 28th Street NW

Washington, DC 20008