Lowe's
reviews and complaints

Washer quit after owning 18 days. We went to the store and were told to call warehouse. Customer service and manager could have cared less about the issue. Also called Lowe's corporate office their attitude was worse than the store employee's. After you purchase a machine from Lowe's they are finish and have nothing to do with your problems. We did get a service technician with no help from Lowe's. He was very professional and resolved the issue.

Point is Lowe's just want to sell and have no reasonability after the sell.

HORROR

Would Not Recommend

purchase approx 2 yrs ago, with a Lowes warranty 1st week 1. Mullion board was misaligned ( whirlpool fixed woo hoo) 1 Year later 2 Icemaker quit, replaced fan (common problem) $178.00 no good 3. replace UI board (recommended by Whirlpool $319.00 still no Ice 4. Replace MAIN control board $525.00 Found someone was in there before as the seal was cut! Was this a return, floor model, warranty return? 5. Replaced ALL 3 water valves as they tested bad. still no ice! Traced all the water lines to their respective terminus all good, but STOPS at the icemaker, assuming a bad microswitch. So just ordered that. $119.00. Meanwhile all this time the fridge "thinks" the doors are open on occasion. That means no ice is produced while door is "open". Test ALL light switches and test good! The "help" from Whirlpool was a $50.00 gift certificate! its a $3600.00 machine! customer "service"? LOWES "warranty? They cannot find us. Had to go back to LOWES and 2 hrs later they "found" our account! They have paid nothing nothing yet. got a pic of seal cant upload. No help anywhere. whirlpool wont talk to you if you are not a certified Whirlpool tech, insane, as the certified techs cant figure this out. THERE SHOULD BE AN APPLIANCE "LEMON LAW"! shameful

UPDATE: Lowes "Warranty" will not pay for repairs! It seems There are NO "Authorized" service Techs in my area! Everytime the local Authorized Whirlpool tech (though NOT authorized by Lowes) walked in it was a minimum of $100.00. The Tech eventually

threw up his hands because Whirlpool couldn't figure it out. What to do?

As stated earlier I am a retired Engineer and went to work. Finally got this machine to some sort of working like it should. Though the Ice maker is still NG! (Waiting on a part). $1500.00 so far. I jumped through all the hoops the

Lowes folks wanted. In the end...its just tough excrement!

Now, Whirlpool asked to contact them through "Twitter"...I Did...NOTHING!

As stated earlier this machine I believe was not new! Tried to add this to my review as an update...Not allowed?

another scam! no help there PS I have pics of the busted seal

Ordered whirlpool range and microwave. Received magtag. When installed attempted to bake , kitchen got so hot i turned oven off . Tried to talk to "Waynie" today at Lowes in Monroe Louisiana. Was treated very unprofessional. Long story short they are picking my range up on Monday and Lowes lost $899 sale but also customer. She needs training on in how to talk and treat customers.

I went to my local store (Marianna,FL) to pick up 2 white shelf boards (97 in L x11.25 in W) that were/are listed for $9.98 on several different pages on their website (clicked on available @ local Marianna store). The website said/says they have 33 available. However when I got to the store and tried to get them all they had for the $9.98 was composite board, and only 3 or 4 of them. Said they were sorry but couldn't/wouldn't sell me the same size white board they had in stock (priced at 23.98) for the $9.98. The board could not be delivered, had to be picked up. Tried speaking to the manager and showed him the listing on the website. He said sorry, can't honor that price for the white boards (which they had at least the 33 in stock that was listed on the website for the 9.98). I then called their customer service dept this morning (was closed when I got home) and was told that there was nothing they could do about it because the picture (on one of the multiple listings) showed a brown board. Needless to say, I am not a happy camper seeing as how I have spent about 3k in the last 6 weeks there and still have to get about 15k worth of product in the near future and Lowe's is the only home improvement store in the area.

Purchase refrigerator on 11/10/2021.

TRANS#: [protected] Order # [protected]

I called Lowes regarding an issue I have with the LG Refrigerator I purchased from Lowes. The referred me to LG. LG referred me back to Lowes since they say the issue I have with the refrigerator is not a manufacture's defect. There is an issue with the door closure. Gnats get inside the refrigerator. There are several dead gnats at the bottom of the refrigerator. I called Lowes back and was told the Lowes Protective Plus/Plan does not go into effect until November 2022. Between LG and Lowes, I need this refrigerator fix so that gnats cannot get into the refrigerator. I spoke with someone on yesterday and was told they would have Lowes advantage to look at this issue again. Since no one at Lowes Corporate is rectifying my issue, I need to speak with someone higher. I can speak with the CEO is needed. Thank you.

I purchased an Allen & Roth under mount bathroom sink (model ML-20526) at Lowe’s, store #2546 on 9/07/22. I had the sink installed by professional countertop installers with our brand new quartz sink countertop on 9/20/22. We have discovered a pin hole leak on the underside of the sink, from the overflow area (the leak is NOT from the drain), it is clearly a manufacturers defect with a tiny pinhole. By design, our cabinet makes the underside of the sink very difficult to visualize; therefore, we used video to record the leak. I called [protected] about our warranty options. I was told to bring the sink back to store where purchased. THE SINK IS INSTALLED, and is NOT easily removed. To remove it would require huge effort and DESTRUCTION of our new renovation, not to mention incurred cost to remove and then repair damages to new shiplap wall, etc. This is unacceptable! I was given a REFERENCE number (4003482), by LLEN & Roth but was informed my only option is to return the installed sink. I called my local LOWE’s and was left on hold for an extended period before I finally hung up. I called my local store back and left a message for the manager. I have not heard back. I want to file a formal complaint against ALLEN & ROTH. If Lowe’s is going to sell their products, they should assure good quality control and good customer service in regards to customer concerns which turn into customer complaints and dissatisfaction. Value & quality (which includes good customer service) is very important to me as a homeowner. This is going to cost a lot of money that I don’t have. I am sorely disappointed in the sink, the poor warranty policy at Allen & Roth, and the lack of attention, concern, or follow through from my local Lowe’s store. I am now researching possible solutions to seal the pinhole leak as removal of the defective sink is not a viable option. Any feedback or suggestions from

Lowe’s corporate or a professional would be greatly appreciated.

Attached is video file showing defect, and leak.

On September 21st 9:30am Cabinets that were delayed the previous week were delivered missing half of the cabinets. However, the drivers list showed these cabinets as being on the truck but were not. Myself and my contractor had cleared our day for this delivery. I attempted to contact manager at the local Lowes. After 3 phone calls and transfers to manager Richard the phone rang until it disconnected. On the 4th call I was able to speak with Richard who was to check to see if my cabinets were there and would return my call. One and a half hours later, no return call. So, I called back, after transfer, ringing until disconnect. Finally speaking to Richard who stated they would now be on the truck to come to the local Lowes the next day. I requested to know when they would be delivered to me, he did not know and said I would have to speak to delivery dept. He transferred me only to again have the phone ring until disconnect. 3 different calls! Finally, I called the corporate office who reported they would send a message for the manager to find this information and return my call. Another two hours went by and NO return call. I called corporate again! She stated she would personally get the delivery team on the phone from the local Lowes. Guess what, she had sent me to customer service again!

It is now 1:30pm and after15 min on hold, my phone rings. It is Sharon Davis who is terrific! She was the one who designed our layout. She found my missing cabinets and she is personally working to set up delivery.

It is very obvious Lowes Management Richard does not care about his customers nor does he provide appropriate customer service. Management is an issue at the Galesburg Lowe.

I am so shockingly disappointed with the Galesburg Lowes management, that I and my contractor will be switching to Menards for all further purchases unless they somehow make this right. As my contractor and my time are just as valuable as Lowes and this has cost of a lot of wasted time and money due to the failure of the manager.

I would like to also state that Sharon Davis who went out of her way to assist me was amazing, and it is staff like her that save your local store. But you really need to look into the above management.

The story is simple. Ordered a washing machine and dryer on 09.09.22. Still have not received it. Lowe's and their third party delivery company have given us the run-around. No one seems to care to actually have the issue resolved. Called the Lowe's location we purchased the set from and spoke with multiple people. One person we spoke with (over the phone) was a manager named Jessica. She was rude to my father, I could hardly believe it! They have promised delivery on multiple days and as of the 21st of September 2022 we still don't have them! I have never experienced anything like this. Not to mention, Lowe's is telling us they are unable to issue an refund.

I called to file a claim for my covered appliance in July of 2022. I was told the plan could not be found. I submitted the plan and copy of my receipt as I was told to do. I never heard anything back. I have called multiple times and been through the same thing for hours. I have emailed my plan and receipt again. I have been told I would receive a call in 2 days which I never received. On another call with a supervisor it was supposedly taken care of - yet no call received. I'm currently on a call again with Lowes Customer Service. This has been a terrible experience. At this point I just want to be able to do my laundry and I want to be refunded this plan. This is truly crazy. It is now 9/21/22 with no resolution.

Should have listened to all the other bad reviews. Countertop was cut un-even. It was a very crooked, wavy cut and looked like it was cut by hand instead of equipment. Installers forced the top into place and severely damaged a corner wall. I asked them what happened to the wall and they said it wouldn't fit so they just started shoving on it. I then measured the piece and it was completely off. The installers told me it is not their job to measure it first, only put it in. I was not doing backsplashes, yet the back side of the pieces are cut so un-even that there is anywhere from 1/8" gap to 1-1/2" gap between the back edge of the counter and the wall. I have to do backsplashes now. I spoke with Lowes multiple times, sent multiple emails with pictures and have yet to receive any response or warranty resolve. This should have been the easiest, straightforward job for even amateurs, but they failed every step of the way. And Lowe's has failed to make good on the contract, warranty, assurances, follow-up, etc.

Bought a refrigerator from Lowes in Kokomo Indiana and bought 3 year extended warranty. The ice maker quit working. Called and set up repair work. Was told that A and E would be the contractor and it would be about 3 weeks to get to us. Setup appt for 20 Sep and they would be there between 12-5 pm. Took off work to wait for tech to show up. No one ever showed. Called A and E around 7 pm. Was told the tech closed the job because he fixed the problem. How could he have fixed it when he never showed up. Terrible customer service

I recently purchased and installed a Jeld-Wen sliding glass patio door with interior blinds from the Kennewick, Washington Lowe's store. After having a contractor install the door, I was cleaning it and noticed a large streak on the glass that I could get off. It turns out the streak is on the inside of the two glass panels. When I contacted the local store where I purchased the patio door, I was informed that they could only help if I returned the door within 90 days. I asked him how do I return a door that is already installed. When I asked for the associate's name and the manager's name, the associate hung up on me. Please let me know how this deflective product can be replaced or the issue resolved.

To say I’m highly pissed off at the moment is a understatement !

My husband and I went to your Lowes store #1779 at

2000 Metropolitan Parkway

Sterling Height, MI 48310

this morning around 9:30 am.

…first off the outside garden department doors were locked so we had to walk clear through the store to get there from the inside… then there wasn’t any garden carts, we were buying top soil… and of course there wasn’t anyone working back there, many customers were walking around back there looking for carts or help.. nope none hidden or stored anywhere..

so we had to walk back through the whole store and ask one of the three workers that was just standing around the service desk and tell them there’s no carts in the garden supply department. They said, oh there’re probably out in the parking lot… and turned back just talking to each other..

..the lady that was behind the service desk said I’ll go look..(she was not one of the three just standing around in front of the service desk.. taking)🙄

So now we have to walk through the store, out into the parking lot search around for a garden cart bring it back into the store, walk clear through the store back to the garden dept get all the bags of top soil, then have to walk back (because there’s no one working in the garden department!) through the store again to get to a self serve register (because of course there are no lanes open EXCEPT self serve…

Needless to say, we walked out without the topsoil…

It’s not bad enough that the only person that is at an actual cash register is one in the lumber dept. but this store has too many people just standing around gossiping and not in their departments doing their jobs…helping customers! It has really gone to hell the last three years… guess people don’t have to earn a paycheck, just show up and stand around talking! My husband has worked hard for over 50 years, and to be treated like this when he’s a senior citizen by lazy workers is BS!

Why not send an undercover secret shopper there and see for yourself what I’m saying is not just far fetched.

Oh and my husband and I have spend many many thousands of dollars throughout the years in refrigerators, stoves, lawn tractors, snow blowers, hot water heaters.. etc.. well this has just convinced my husband (who has a bad back and knees) to never shop there again.. we’ve been going there since you bought the store from Meijers…

..we never liked Home Depo for the same reason we are leaving you, and haven’t shopped there for many years… but we are going to start shopping there or Menards..

I know we are just two people, but I can tell you, the other customers we talked to in garden supply was just as disgusted as we were.. and walked out of the store without buying what they came for too.

~Disgusted customer from Troy, Michigan

We have purchased a dish washer 3 weeks back from Lowe's, Wauwatosa. It came with the free installation offer but no one came till now to install it. Since then we are calling and calling Lowes and no one is giving us the exact reason of the delay. We even went to the store to talk but there is no one who can answer and tell us when exactly it will be done.

We do not understand that these offers are just to sell and after that no one cares. We could have got someone else to get it done by now. This is how you cheat customers . We even deposited hauling fees to take away the old machine. The way staff are talking in store when we call is ridiculous, they are snapping and fighting back. So the whole thing is we have paid and tricked and getting snapped. Hope there will be someone who can respond responsibly.

9/17/2022 GLORIA DAVIS OFR # [protected]

Brought back to store to either replace or to receive a credit.

I bought an extended warranty because the salesperson said I could return it to the store and get it replaced immediately instead of contacting Bolens Company.

The Manager said it was still under warranty, so the extended warranty does not apply and that I had to contact the Bolens Company about my problem.

I left the store and called Lowes and was told to bring it to the nearest Lowes store and that they would send it to be repaired. I went back to Lowes and spoke with the manager, and he said they would do that but that I had not asked for that service. I don't understand why he did not offer me that service and why I had to ask for it.

Two problems: 1st I was sold the extended warranty so that I did not have to wait for the trimmer to be fixed. 2nd I have no idea how long it will take.

I placed an online order for various items, one of which was a two-sink bathroom vanity. The issue came when the shipping company left the almost 300lb vanity on the sidewalk in front of my apartment building. I can't imagine on what planet it makes sense to leave a heavy vanity on the sidewalk. I called for help to you and the shipping company to no avail. I have a specific complaint about the so-called customer service manager who proceeded to lecture me about policy and treat me as if I was some kind of nuisance. Rob employee id #2500484 could use a little brush up on the basics of customer service like empathizing with the customer and apologizing for the inconvenience. Then, to add insult to injury, maybe because I had the audacity to complain about this issue, the shipping company "Estes" proceeded to send another truck out to pick up the vanity and take it back to their warehouse. Seriously, if they can go to all the trouble of remove the vanity from the truck, leaving it on the sidewalk and them coming back to put it back on the truck, why couldn't they deliver to my apartment? How does it make any sense that you have a policy to drop a 300lb vanity on the sidewalk in front of an apartment building?

All this left me with a terrible opinion of your company. The truth is, I like to support Lowe's because they clearly care about diversity as witness by their leadership team. But this "policy" you have makes no sense and caused me great inconvenience and stress. I will indeed hesitate to do business with you in the future as a result.

I bought 3 doors on July 30, 2022 after having in home sale come and measure the week before. I was told I had to buy sold custom made doors because of the size. I didn’t know any better so I did so. Later I measured and had an independent contractor measure and was told I had standard 36x81 inch door and two 32x81 inch doors and could buy something in the store. They also sold the doors with or with the door knobs/locks but the sales person had me buy separately. I was promised that all 3 doors would have the same key but when installation finally came on [protected] they left 3 different keys and told me I have to call a locksmith. Guy installing damaged the molding of two doors and didn’t install the screw cover ups. He also left damaged door jam and the front storm door is hanging a bit and not fully intact. He left a gap between the vinyl and the storm door. The wood jam is damaged. The calk used was not weatherproof and there are a few more things wrong with the installation. He also left trash everywhere and just took off after the installation without letting us know he was done. I called the number for installation several times. I explained and was given an email to send pictures I took but the email didn’t work. They said someone would call to resolve but no one has called me. I am upset and not happy plus I am still making payments on the doors and installation. When I called in I was told the doors came with the knobs/locks. I was charged separately and the knob is not level on the side entry door. Also the Price on the website is different than what I was charged it’s much less. Also I was charged 225 for each storm door but then I was charged 1300 for the entry door. I don’t think the charges are correct the person that helped me was not from that department they were from flooring.

Good afternoon, I have been trying to obtain an installation refund for over a month. I have called the actual store, customer service installation and continue in a circle to no avail. I continue to try and resolve this on my own and spent numerous hours working on the issue. When I unfortunately had to cancel the install, I contacted the install company, and was told store nor I would be charged. My order was almost 10,000 dollars. approx 3900 .00 of this install. Lowes is not incurring any expenses. My money needs to be refunded. Please help!

I bought a beautiful ceiling fan from Lowe's online that I felt would look beautiful in the ceiling of our master bedroom. There was no previously installed fixtures in the ceiling so this project required gang box, wiring, wall switch and I figured Lowe's could do all this as I've previously had a ceiling fan installed in my dining room but not to this scope of job. So I bought the Beautiful ceiling fan online, scheduled the install and gave details to the installers at Handy Technologies, representative named Enrique with "EC Installers." His installers came out as scheduled on Wednesday morning at 9am on 9/14/22. on time. I was very pleased with their promptness. The two installers, young guys looked up at the ceiling, told me it was beyond their scope, packed up their tools and left without any feedback to me to reschedule or anything. I was livid!

I had never felt so disappointed in recent times. Then the "phone tag" and "email tag" started. Between myself Lowe's Installation Support Coordinators Team and Handy Technologies. It took me 3 days of phone calls and emails to both Lowe's Team and Handy Tech

Team only to find out just this morning that Lowe's does not do full installations that require an electrician, and parts such as gang box and wiring, and that I was basically on my own to sort things out with "Handy Tech.". I was completely floored! This National Company that I have so trusted for many years for both home projects and Kobalt Tools, and I have a lot, has basically told me I'm on my own?! I paid for installation when I initially purchased the ceiling fan and there was no mention of scope of job or that Lowe's cannot complete the installation. None! This is both surprising and very upsetting. Unfortunately this has caused me a lot of undue stress, as I am a US Navy Retired Veteran with disabilities and I've basically been told that my simple ceiling fan install, that would greatly improve my quality of life, would NOT be installed and that I'm on my own. I do appreciate Lowe's military discount program but if this is what I can expect for future projects then it's not worth the stress.

Customer Service is a very valuable aspect of business. It affects the bottom line. And when customers are treated the way that I've been treated and run around this past week then you must look inward and retrain your associates in this area.

I still have yet I to have my ceiling fan installed and it's been two weeks since I purchased the fan.