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Longs Drugs  -  Pharmacy policy

M
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3:26 am
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My wife broke several bones in her hand. Upon leaving the emergency room at Hilo Medical Center, we drove to the Longs in Pahoa (about 30 minutes away) to fill her pain medication prescription. Upon our arriving there, the pharmacist said she could not honor the prescription because there was no dosage amount. The pharmacist could not call the hospital, so she said. So we made the hour round-trio drive back to Hilo to have the doctor redo the prescription. Upon returning to the pharmacy, they still would not honor the prescription because the dosage amount was hand-written by the doctor. So we had the doctor call the pharmacist and somehow the doctor arranged the pharmacist to be able to fill the prescription. The pharmacist then told us it would be two to 2 1/2 hour wait to fill the prescription. This is because they had other prescriptions ahead of us and they had a first-come-first-serve policy. When we explained that my wife was in severe pain and needed the medication quickly, they would not listen to us. I told the manager there that they needed to change their policy to accommodate people who are in great need of pain medication or other forms of medication that were not just routine medicines. He apologized but refused to change his policy. I am seriously considering contacting an attorney to get the store to change its policy. Patients receiving medication should be triaged according to medical importance. But evidently the Pahoa drugstore does not believe this is ethical or moral.

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141 North Civic Drive, California United States
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