Longs Drugs

I spent $49.37 on 3/24/2020 at Makiki Longs. At 4 am today I realized that I had a $10 off $40 next purchase coupon. I spoke to a manager today, who was very professional and cordial. She explained to me that I need to bring the products back to the store and then I could use the coupon. I explained to her that I was already using the products. I did show her my receipt but she was adamant that I must bring back the products. I know exceptions must not be made but it would be kind of you during these stressful times to issue me a $10 credit. My extracare card number is [protected]. I purchased 5 items yesterday: 2 CVS hydrogen peroxide, 1 Bounty SAS 8Giant, and 2 large black drain trays. I peeled off the labels for the 2 black trays as I used them yesterday. I checked the trash cans for the labels but I had already thrown out the trash bag. Otherwise, I would've hauled everything back to the store. Can you show some kindness by crediting me $10? The coupon expires on 3/30/2020, #[protected]. Your consideration of this request is appreciated. Thank you. Celia Suzuki

I was in rush when I went to the store and I found sweet and sour mix drink which i was looking for, and I grab 6 of them. And when I came to work place I realize 3 of them was margarita flavor. I went back to the store an hour later and looked the section where I picked the sweet and sour and it was just mixed with sweet and sour and margarita in one section. I went to the cashier for exchange but she talked with store manager and said she can exchange the items. Man I looked up the longs return policy but there is no mention about this product can't be exchange or refund.