LongHorn Steakhouse review: horrible service from the manager dave ( 1 comment)

We went to lunch at your restaurant as we do at least twice a week and ordered what we often order. Please keep in mind we have dinner at your restaurant at least once or twice a week as well. However, after today's experience with Dave the manager we will NEVER return.

We always order a chopped wedge salad with dressing on the side as our signature salad from you restaurant. We also order the 7 pepper steak with extra pepper and a fries and two jack and coke drinks. This is our signature meal with your restaurant to the point that our friends and family tease us about it.

Today the chef used the wrong lettuce and the presentation for the food was horrible. The fries were cold it was just a horrible experience. It took 40 min of our lunch break for the food to come and we were not happy with what we saw. I explained to Dave that the wedge salad is prepared with ice berg lettuce which makes the salad as great as it is. Dave continued to state that your restaurant NEVER uses iceberg lettuce for a wedge salad and that I am mistaking. I advised Dave that we frequent the restaurant and we order everything the same each week. Dave continued to state that we were incorrect and that he will make it the way we want however, they NEVER make it that way.

I then pulled out my phone and showed Dave multiple pictures of us at his restaurant and the food that we ordered. The salad, steak, and fries which the pictures verified are all prepared the same each time. Although Dave saw the pictures with the Longhorn cups in them verifying we were at Longhorn he continues to state we were wrong and that if I re-order the food it will be prepared the exact same way that it is now.

I advised Dave that he is ignoring the fact that we have photos and that we are advising him that we frequent the restaurant weekly. Dave took our food back to the kitchen and apologized allowing us to leave the restaurant starving and with no time to go anywhere else as we had to return to work.

I advised Dave we were on our lunch break, we were extremely hungry, and completely dissatisfied and Dave continued to say the meal was not prepared wrong even with the photos I provided proving to him that we have never had our meal any other way from your restaurant other than how the photos show.

I went online to google and the Longhorn Iceberg salad looks just like my photos. Dave treated us like we were liars and did nothing to resolve the issue. Our lunch break was ruined and now we are sitting here starving.

I only have OLD photos that I showed Dave today to prove to him how our food is usually prepared. I do not have photos from today because I DID NOT take a picture today because DAVE took the food back before I could.

Shame on Dave.