Logan's Roadhouse review: the whole service

Upon arriving at this restaurant in Richmond Kentucky we were not greeted. No one had a smile on their face, waited to be seated, the table we were sat at was soaking wet. When we tried ordering our food everything I wanted they didn't have so I ordered something else. After I ordered 3 other parties arrived. I waited over 30 minutes for my side salad. Asked for more rolls and never received them. When my steak arrived I was told they were out of baked potatoes so I told the waiter I didn't want the steak. It ruined my whole night. Not even 15 minutes after I was told their were no potatoes one of the parties that came in after I ordered had their food taken to them and all 4 plates had baked potatoes. A friend of mine that was with me waited 45 minutes for his food then his food was cold and his steak was not the way he ordered it. The past 3 times we have went to Logan's the experience has been HORRIBLE!