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Logan's Roadhouse

Logan's Roadhouse review: service/restaurant manager

L
Author of the review
6:30 pm UTC

On Sunday, October 27, 2019 we visited Logan's for lunch, we were seated at 11:01am no one came to take our drink order as another couple was seated right after us and was immediately welcomed and their drink order was taken. At that point the manager came over to take our drink order, the another waitress came to take our order, we waited for our food an entire hour after ordering at 11:15am. At that point 12:20pm we asked for the manager, she came to our table(didn't get her name because she wasn't wearing a name plate) we asked what was taking so long for our food, she just stated let me check, didn't apologize for our food taking so long, and it seemed to not bother her at all. We requested our check to pay for the rolls and soup that we had eaten and about that time they bring out our food and it was not eatable, the chicken was white as if not done and looked as if it was just thrown together. Needless to say at that point the manager said we could take the food home at no cost, We declined...this was the worst service. Logan's has lost a customer, because my husband and I will not patronize this restaurant again. Service was terrible, I know that we were not the only one's feeling this way because the couple that sat behind us complained as well. Other's in the restaurant that came in after we did, got their food before we did. Then on top of all that, upon being seated there was a big wet spot on the floor with no wet sign, an accident waiting to happen. Never again!

Update by Lisa DeBerry
Oct 27, 2019 6:33 pm UTC

Sunday, October 27, 2019 we visited Logan's for lunch, we were seated at 11:01am no one came to take our drink order as another couple was seated right after us and was immediately welcomed and their drink order was taken. At that point the manager came over to take our drink order, the another waitress came to take our order, we waited for our food an entire hour after ordering at 11:15am. At that point 12:20pm we asked for the manager, she came to our table(didn't get her name because she wasn't wearing a name plate) we asked what was taking so long for our food, she just stated let me check, didn't apologize for our food taking so long, and it seemed to not bother her at all. We requested our check to pay for the rolls and soup that we had eaten and about that time they bring out our food and it was not eatable, the chicken was white as if not done and looked as if it was just thrown together. Needless to say at that point the manager said we could take the food home at no cost, We declined...this was the worst service. Logan's has lost a customer, because my husband and I will not patronize this restaurant again. Service was terrible, I know that we were not the only one's feeling this way because the couple that sat behind us complained as well. Other's in the restaurant that came in after we did, got their food before we did. Then on top of all that, upon being seated there was a big wet spot on the floor with no wet sign, an accident waiting to happen. Never again!

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    3011 Armory Dr., Suite 300, Nashville, West Virginia, 37204, United States
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Logan's Roadhouse Category
Logan's Roadhouse is ranked 10 among 23 companies in the Casual Dining category