LoanCareLoan modification

C Jun 30, 2021
This review was posted by
a verified customer
Verified customer
Review updated:

Made the three payments required for loan modification. The first payment went through ok but I had the second two come out of a different account. I noticed a payment had bounced because they tried to take it out of the wrong account, not the one I had given. I was locked out of my account and was told it would be unlocked when I am current so I could not see what was going on. I called and explained that they tried to take it out of the wrong account and the representative said they see that but that it is fine it did come out of the right account. So I did the same with the third and the same thing happened and when I called I was told the same thing. We got the loan documents to take to a notary and sign and send back which we did. Then I never heard anything. I tried to get into my account and still couldn't. I called to say my first payment was due and then was told the modification was canceled because of two missed payments. THIS WAS NOT MY FAULT! And they didn't even contact me about it, I received no letter or anything as if they just wanted me to believe we had the modification done. They told me to reapply which I will do but I am also talking to a lawyer about their negligence

Responses

  • Lo
    Lori Priest Aug 12, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Exact situation happened to me.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.