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LoanCare reviews first appeared on Complaints Board on Apr 12, 2010. The latest review Escrow refund check was posted on Nov 23, 2021. The latest complaint Mortgage was resolved on Aug 27, 2020. LoanCare has an average consumer rating of 2 stars from 241 reviews. LoanCare has resolved 76 complaints.

LoanCare Customer Service Contacts

3637 Sentara Way
Virginia Beach, Virginia
United States - 23452
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 3:00 PM
SunClosed
Mailing Addresses
Loan Inquiry
Consumer Solutions Department, P.O. Box 8068, Virginia Beach, VA 23450

Payments
P.O. Box 37628, Philadelphia, PA 19101-0628

Overnight Address
3637 Sentara Way, Virginia Beach, VA 23452 

Notices of Error/Information Requests
Mortgage Resolution, P.O. Box 8068, Virginia Beach, VA 23450

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LoanCare Customer Service. Initial LoanCare complaints should be directed to their team directly. You can find contact details for LoanCare above.

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Use this comments board to leave complaints and reviews about LoanCare. Discuss the issues you have had with LoanCare and work with their customer service team to find a resolution.

LoanCare Complaints & Reviews, Page 4

Aug 27, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
LoanCare — Mortgage

My Mortgage was sent into default because I was 1 month late of payment, I sent 2 payments the following...

Aug 21, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
LoanCare — Horrific customer service

We refinanced our primary home's mortgage and loancare now have it. Our closing papers included one...

Aug 11, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
LoanCare — 2019 taxes not paid

First, I took out a loan through my local bank and the mortgage debt was sold to loancare. The loan was for...

Jul 03, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
LoanCare — Release deed of trust

I paid off my property on 11/18/2019 and now it is 7/3/2020 and I have yet to receive the release Deed of...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
LoanCareMortgage company

I want to protest about a late fee of $20 for June. I was told this would be taken off my bill. You have so many fees that you charge, I just can't keep up. I'm 69 years old, on a fixed income and I just don't seem to be able to keep up with everything. This is one reason I don't like automatic withdrawal. I was told you would look at this fee and possibly drop it. I hope this is the case because every penny counts. Sharen K Krahn Loan # [protected].
Protest with My Loancare. www.MyLoanCare.com

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • LoanCare's response · Jul 06, 2020

      Hello,
      We regret any inconvenience you have experienced. Please reach out to us at [email protected] at your earliest convenience to discuss how we can turn your experience into a positive one.

    Respond

    We are here to help

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    Jun 19, 2020

    LoanCare — Destroying my refi-and not giving a phone number with a live person

    You are ruining my refi by refusing to provide any phone number with a live person. Have you gone out of...

    May 16, 2020

    LoanCare — Beware!!! Worst company ever!!! Criminals!!

    We are fighting against foreclosure because of a minor mistake committed by the Tax Assessor's Office...

    Apr 14, 2020

    LoanCare — getting runaround instead of getting partial release

    As of Apr 14, 2020, unable to get Partial Release (PR) from Loancare LLC despite communications via fax...

    Apr 14, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    LoanCare — Irresponsible and unethical loan servicing!

    I know right now everything is about Coronavirus-19, but I hope I find a "empathetic ear" as I feel...

    Apr 13, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    LoanCare — loan modification

    My loan originated with Ditech and was bought outby loancare. I lost over half my income when I lost my...

    Mar 26, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    LoanCare — receiving my loan note from when I initiated the loan.

    I have been requesting for approximately two months the original loan note to my Lakeview/LoanCare mortgage...

    Mar 25, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    LoanCare — after multiple requests, still can’t get loancare to send payoff statement

    *BEWARE*This mortgage company has messed up more items on my mortgage than I have characters to explain. But...

    Mar 22, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    LoanCare — lost documents for months

    Loancare lost my docs from ditech who went outta business.. For months they refused payments saying sit tight...

    Feb 20, 2020

    LoanCare — failure to provide satisfaction of loan in violation of colorado statute crs [protected]

    Between March and April of 2019 my loan was transferred from Ditech to LoanCare LLC. Since I have been...

    Feb 06, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    LoanCare — employees

    On 2/6/20 1:30pm spoke with Customer Service, "Joanna" regarding our Deed. We paid off our loan on Dec 3...

    Feb 03, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    LoanCare — home mortgage

    Many attempts have been made to get the loan payoff amount on my mortgage. It has been about a month since...

    Jan 31, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    LoanCare — mortgage escrow real estate taxes

    LoanCare is the worst mortgage lender. My mortgage was bought by LoanCare approximately 7 months ago. I do...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Loan Carecustomer service

    i have an account as a Payor on a carryback loan which is being serviced by LoanCare...they had a property tax shortfall and deducted the shortfall out of funds they received from the Payee, instead of contacting Payee to get the additional funds. I'm quite certain this has happened to other and is their illegal status quo! Their customer service is abominable...won't give out extension #'s or last names of people in the department I would like to speak with.

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      RESOLVED

      The complaint has been investigated and resolved to the customer's satisfaction.

      • LoanCare's response · Jan 30, 2020

        Hello,
        We regret any inconvenience you have experienced relating to customer service, if you are willing please reach out to us by email at [email protected] so that we can assist you further.

      Respond
      Jan 16, 2020

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      LoanCare — huge scam

      They took over in 2017. Why I have no clue. They kept calling saying I was behind which I was not and sent...

      Jan 10, 2020

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      LoanCare — mortgage escrow mismanagement

      This company advanced my escrow account funds based off an analysis they received from my state on 3/27/19...

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