I have been trying to complete the loan modification process with my loan care since october 2020. Each time I call and make a payment I am told it was cancelled for lack of payment. I have made all of my payments since april 2021. I called again today to make my payment and find out where my documents were to sign and I received the same message. I don't have any plan in place. I need someone from loancare to get their act together and help me. I have never received any documents in the mail this entire time! Each time I talk to someone it changes from my loancare. If I do not get a call back to get this resolved I am calling my lawyer at this point. Read the notes on my account and fix the issue!!! I also should not have been charged a late fee for july 2021.
Gaston soto [protected]
I pay my loan payment twice a month and pay two weeks ahead to ensure that I'm never behind. These payments are made automatically through my bank to ensure that I am never behind or miss a payment. This month, I received a notification that I had not paid my mortgage for the entire month of January 2021. I checked my records and see that payments have been sent out on time for the previous two months, meaning they have received payment.
First, I took out a loan through my local bank and the mortgage debt was sold to loancare. The loan was for...
You are ruining my refi by refusing to provide any phone number with a live person. Have you gone out of business even while taking my payments?
Do you think I can get your number with a live agent by contacting the Better Business Bureau?
Loan #: [protected]
I need to talk to someone immediately. I cannot resolve my issues without a live person to talk to.
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