CB Retail Stores Liquor Control Board of Ontario [LCBO] Complaints #42-61

Liquor Control Board of Ontario [LCBO] Reviews and Complaints

Liquor Control Board of Ontario [LCBO] review: Customer service ( 1 comment)

AngelP_13 of Barrie, CA

Jan 24, 2021 11:59 am UTC

An employee refused to serve me because my 14 year old daughter had pushed the shopping cart up to the cash register. I'm 43 and was af sound state if mind. He said my daughter was handling alcohol even tho she never touched the bottles at any point. He said to come back in 24 hours. I've been going to the big bay lobo in Barrie for a decade and never had this issue before when my kids and other customers kids were touching carts. Children can sit in the carts so does that also pose an issue? The employee was rude. He is in his 59s grey hair and was very loud, embarrassing me and my daughter when we did not do anything wrong.

Desired outcome: Employee reprimand

1 comments

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cplcbo

London, CA

105 comments

cplcbo of London, CA

Mar 09, 2021 10:47 pm UTC

Verified customer

The rule is that if anyone who is appears under 30 who touches product, we can ask ID for. Some staff make mistakes, and over react to situations like this. We are sorry. Please contact https://hellolcbo.com/ and file A direct complaint against this staff member.

Cheers,

LCBO

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Liquor Control Board of Ontario [LCBO] Contacts

Liquor Control Board of Ontario [LCBO] phone numbers

+1 (800) 668-5226

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+1 (416) 365-5900

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Liquor Control Board of Ontario [LCBO] emails

infoline@lcbo.com

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Liquor Control Board of Ontario [LCBO] address

1100-1 Yonge St., Toronto, Ontario, M5E1E5, Canada

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Jul 31, 2026