Liquidation.com — appalling practices!
I bid, won, and paid for a pallet lot of 25 pieces that I was going to use as xmas gifts for family and friends. It was to be delivered before Xmas '07. By December 21st with no deliveries of the merchandise, I was concerned and emailed to Liquidation.com about the status of my order. I also called the same day and I was told that the vendor had eight days to send out my order. I responded that it had already been 12 days and that the auction site stated that Liquidation.com was responsible for shipping. The buck was passed by Liquidation.com to the vendor. I was told that the vendor was responsible for delivery. After NOT being satisfied with my communications with Liquidation.com, and I made them aware of this fact to which they were quite indifferent, I was left with no option but to wait for the shipment. Then, on the 23rd of December, I found out that my order was canceled by the vendor. I went on line and found that the items had been re-listed. I called and asked why I couldn't just get the items listed on the auction web site in place of the ones that had been canceled. I also explained my situation and that I would pay extra for quick shipping. I was told apathetically that in the "terms and conditions" that this was a possibility. I asked what I would receive in return. I was told that I would receive all my money back, and that the vendor would be fined, but that I would not receive any of the fine, though clearly I was the one who had suffered the loss and was left with nothing for Xmas.
To ad a little salt to my wounds, Liquidation.com sent me this on New Years Eve:
"On Dec 31, 2007 9:14 AM, via RT <[protected]@liquidation.com> wrote:
-- Dear Buyer,
The seller has six business days after payment to ship out the
This email was in response to my email from Dec. 21st
A few things to point out here:
1) Liquidation.com was responsible for the delivery.
2) Originally they said the vendor had eight days to ship, yet the auction site owned by Liquidation.com had the delivery as the responsibility of Liquidation.com.
3) The email stated that the vendor had six days to start the delivery; the customer relations agent I talked to on the phone stated eight.
4) The first inquiry was 11 days after the purchase meaning even with weekends as “non” workdays, shipment should have been started.
5) The response by email was 21 days after the purchase.
6) The response by email was eight days after the transaction had been canceled.
7) The vendor had to pay Liquidation.com a fine ($200.00 is what I would be fined if I canceled the transaction, so I figure the amount to be similar).
8) The buyer did not get any type of reciprocity from Liquidation.com, although fines were levied.
My conclusions are:
1) Liquidation.com has absolutely no interest in anything other than money
2) Liquidation.com has no interest in customer service.
3) Liquidation.com has no interest in keeping their side of any deal.
4) Liquidation.com will lie to cover their own tracks
5) Liquidation.com will not step up to make things right
6) Liquidation.com will always pass the buck
7) Liquidation.com will throw anyone or anything under the bus
8) Liquidation.com has employees that have no idea what the company policies are, and Liquidation.com does not seem to care about this gross negligence
9) Liquidation.com is a company with ill-intentions and should be dealt with very, very cautiously
10) Liquidation.com is a bad company to do business with at all.
11) Avoid Liquidation.com or you can expect to be burned.
Thank you for your interest
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