Lincare Holdings
Reviews and Complaints

I was a customer of Lincare for 15+ years and paid my bills with no problems with them until recently. I had a larger bill I could not pay in full like a few other times so I paid monthly on them. I paid $ 50 in Nov. Dec 2024 and $50 in Jan 2025 and I guess that wasn't good enough for them, they decided without any notice to fraudulently take the balance out of my HSA acct. When I called them out on it they gave me an excuse of a recurring payment letter signed. I have all correspondence from them and nothing about it so I don't know where that came from I don't do that sort of thing ever. They would not refund my money so I could continue with payments. I looked online and if you go to BBB you will see they are doing the exact same thing to other customers. They need to be shut down for there scrupulous practices. Shady business at best.

This has been a nightmare dealing with this company. 2 hour waiting to answer call. Then just to get hung up on. Double billed. In office visit made me feel like they could care less about my needs. Rude staff. Never been treated this poorly by any company ever. Person in office told me to come in if I needed a different mask. I drove 30 miles to find out I needed an appointment. Sure would have been nice to know in advance but absolutely impossible to call to make that appointment since they DO NOT ANSWER.

I am very disappointed with the Lincare call about setting up the unit. I was told I could do it on the computer when this was all set up. I informed them I didn't want to do it on the computer and computer only. That was agreed to. When the gentleman called he said I couldn't do it that way. He said I had to use the microphone on my Phone and the camera on my PC. Since this is not what I was told I canceled the appointment.

When I called in the next day to report it the gentleman reported I refused to record my voice. This was not correct, I refused to do it on my phone. The agent I was speaking to went on to inform me I was never told I could do it on the computer even though she was never even on the original calls to start with. I was told they contacted my local Lincare center to call me which they did. I was informed it would be another 2 weeks until they could see me.

It is no wonder this company only get one start from their reviews. It seems that once the product is out the door all customer care stops.

I didn't meet the 3-month compliance requirements for CPAP usage. Instead of giving me any options in writing, Lincare sent a bill for $450 to collections without notice or explanation. I received bills every single day so decided to just pay the fee to stop the harassment. After paying $450, I'm still getting bills saying they are proceeding to collections. I've been on the phone with "customer support" for 2 hours today and no one has any information as to what is going on—they basically stole $450 from me and are going to ruin my credit score anyway. Unfortunately that we have to get lawyers involved for what should be straightforward billing questions. Also worth noting that Lincare doesn't have any email addresses or ways to contact customer support via writing—that means there's no paper trail, and they can continue to scam people.

"new unit" brought back to me after being out for repairs foir 5 months. This unit worked worse than the unit I sent in for repair. More tech default, low o2 concentration, etc. It also is not producing as much o2 as my previous machine. I know this because I have a simply go mini given to me by someone who has passed and I have at least 3 points better on oximeter when I use it. This has been an ongoing thing. There is now way this was a new unit and if it is not giving the correct o2 levels this can be dangerous.

I was diagnosed with sleep apnea and prescribed a cpap, which was sent to lincare in Fairfield, maine. Was told I needed to pay 157 dollars a month rental fee for my insurance copay, and they needed to receive the first payment before the would ship the machine to my address. I would be renting the machine anywhere from 6 to 8 months untill the total cost of the machine was paid.Since the cost was substantial I told them it would have to wait until after the holidays, at which point I was told it would be more after the new year because I would have to meet my deductible. Come January I was told the payment had increased to close to 270$. I said forget it. The average cost of a cpap is 800$ the most expensive one I could find was 1700$ the model they would be renting me was about 800 online

. So exactly how much are you charging me. I have a 100$ yearly deductible after which I pay 20% until I meet a 2000$ max out of pocket. Math is telling me you charge about 800$ a month to rent a machine an

y other place including the hospital would sell me brand new for 800$.

My name is Debbie Mitchell. I am the caretaker for my mom, Marillys LaRue. We receive oxygen supplies from Lincare, Lake Havasu City (LHC), In November of 2022, I began asking what I needed to get my mom a portable concentrator (POC) and was informed of the prerequisites. I subsequently made dr appointments and obtained the required documentation (presription, doctor's notes, etc). This documentation was sent to the LHC Lincare office in January, 2023. From that point I began following up about my mom receiving the POC - I was given various excuses (e.g., there was an error in the submission, they will reach out to the POC dept. and check on it, etc). I was always made promises that they would check on and call me back.

I made repeated requests for contact information for whatever department I could contact to check the status or move the process along. I was told my the LHC reps that they did not have any phone numbers for the POC department or any other departments and that all contact was made via email and they could not give me the email address.

In December, 2023 after trying to get my mom a POC for 11 months, I located the contact number for the 'We Care' team at Lincare and began calling them. I spoke to Yenesie on Dec. 19, 2023, explained the situation and she looked up my mom's case and informed me that our local Lincare was 'on suspension' and they should have referred me to the 'We Care' team from the beginning. I was never informed by anyone about the We Care team and found it on my own. She then told me that I should be receiving a tracking number within 5 business days (maybe a little later due to the holiday). I thought I had finally succeeded in improving my mom's quality of life!

Alas, that didn't happen. No tracking number, no POC, nothing. After Christmas I began calling again - I have made no less than 10 phone calls since then (spoke to Robin, Josh, Chris, Kadedra, Barb and Rashandra) - please forgive my spelling if I misspelled some names.

Rashandra is my most recent contact, and in my opinion, made the most effort to try and assist me. She has told me that Karen Peace would be contacting me - didn't happen. As of today (1/22/24), Tracy Tremble is supposed to be contacting me.

I feel I have been more than reasonable and more than patient. If I don't hear back from Ms. Tremble and the issue isn't resolved by the end of this week, I will simply cancel our services with Lincare and go with Inogen. Please don't misunderstand - I'm not making a threat - I know my mom's little account is not what lines your pocketbooks; I just wanted to inform you of the complete lack of customer service.

My mother-in-law was in rehab for a FX Hip. Her walker was ordered through Lincare a week before she was discharged. She was discharged on 10/12/2023. She has not received her walker. I called on the day of discharged and inquired about the walker. I called the main number, was informed that her claim was out of West Springfield Ma. I called that number [protected]. I was informed that day that she didn't have a claim initially. Then they found her claim, it was on a desk of someone that no longer worked there and it would have to be processed. We have not heard back or received the walker. I attempted to call today, no one answered the called was transferred to hold. No one ever came on the call for almost 9 minutes. This is for someone that is 85 years old. Would she ever receive her walker. This is very poor service.

Lincare has been billing my insurance for a cpap machine for years and it has been payed for now they have been charging rental on a machine that is no longer owed on they say I owe over $4500 and have turned it to collections with Berman and. Rabin and I have been sent a letter threatening collections I have all my records from insurance saying the machine is paid and they bill for services not received I am about to go nuts because you can’t get anybody to answer you on the phone and I don’t want a judgment for something I don’t owe and feel like I’m being scammed

Long story short: They sent me the wrong headgear and are refusing to either reimburse me for the charge or send the correct one. Whole story: I've been using Lincare for years, getting the same headgear for the entire time. A few orders ago, I was shipped a different style. It fit so I figured the old one was just discontinued. On my last order, they sent a strap that did not fit. I called and was told to send it back for a replacememt. I did and they sent a box full of nose pillows that weren't in the right size. I called again and was told to send it back for a replacement. I did and they then sent me a frame not the strap. I called again, was told to send it back and when I called, I was told by a Kelly Golden from the Escalation Resolution Team that they would not send me a replacement. Even though she admitted that the new headgear should never have been sent in the first place, that they still carried the original headgear and the new strap was "universal". I don't know what she means by that. The strap doesn't fit. She says that she won't send a replacement since she claims that I never sent the wrong strap back. Which doesn't make sense for a few reasons. First of all, they obviously got the strap back as they tried to send a replacement for it. Two, why do they even care since they can't sell opened medical equipment to someone new. And three, this is really how they treat a costumer of this many years. They admit the gear should never have been changed, they admit that you sent the wrong strap for this gear THREE TIMES and they're still reusing to replace it?

I am 81 yrs old and on a fixed income. In June I received an invoice from your company with amounts you say I owe. The invoice dated amounts I owed going back 6 yrs. I called and talked to Janesa and ask why I have never rec'd an invoice until now. As on the invoice it said I did not have a past due balance of any type which shows me I was never billed in 6 yrs. I have all my medical invoices past 2018. I looked thru my files and know I never had an invoice from you during this period. [protected]. There is a state law in Ohio called surprise medical billing. Medical bills must be billed within twelve months of date of service. I feel your company is being unfair sending me an invoice that states charges going back 6 yrs. My insurance company also has never heard of someone receiving an invoice dated back 6 yrs. I feel the invoice sent to me is ffraud, waste or abuse.

Out of the blue I received an invoice BBN1KBKL from Lincare in the amount of $856.39. I have never received any type of invoice from them stating I owed any money and the invoice is dated from 03-06-2018 to 03-17-2023. I am on a fixed income and this is very unfair as it looks like all of a sudden they realized their mistake of never billing me so they hurriedly sent me this invoice. It even shows on the invoice I did not have a past due balance. I called the number on the invoice and spoke with Jannessa who said I had to pay all these past years. I explained I have never received an invoice saying I owed anything. She thought I had received them and threw them away. I was an office manager of a construction company for 35 years and I know not to throw invoices away. I feel this is an unfair billing and I should only have to pay what charge Lincare states for 2023. Please respond to [protected]@gmail.com

I have set up auto pay for my account, but I am receiving a past due notice. This happened about two years ago and it was a paperwork error on your end and your billing department corrected it. I tried to call on the 3001 and a 3002 number and they no longer offer an option for a live person.

Additionally, I spoke with someone about 2 or 3 months ago and suspended shipment of equipment for my CPAP. I was current at the time, so should have no bill due in any case.

David Morinello [protected]

[protected]

I have attempted to contact Lincare multiple times over the phone. No one answers the phone to get information regarding accounts. I went directly to the Madison Indiana office and walked in asking for a complete audit report of my account and why there were charges to my credit card after I revoked their automatic authorization. I was told they could not help me but their manager would call me. I have received no phone call from anyone. The charges stand at 7/10/23 $53.52, 6/8/23 $11.49, 5/8/23 $286.35.

I have an HDHP plan and Lincare forgot to start billing me again in January 2023. I called in March to ask why I wasn't getting billed and I was told at that time that insurance was paying 100% and I had nothing to worry about.

I received a letter this past weekend indicating they've now tried to reach me several times and my account is now over 60 days due with Lincare expecting me to pay them the entirety of 2023 so far in one lump sum.

I have also checked my Daily Digest records through the USPS and was not able to find any letter scans of any contact from Lincare in writing for the entirety of 2023. I take offense to their letter opener stating "As you may realize, we have previously written to you concerning the above past-due situation". This is a blatant lie.

Poor billing and customer service practices should not be rewarded with full payment, especially when the customer tried to prevent this from happening and Lincare was still so inept that it still failed to bill properly and timely.

I've had consistent issues with this company when the authorization for my insurance lapses. On May 27, 2023, I called the company because I received a message that I was eligible to order. On that date, I found out that my April order had been canceled. I immediately knew that was because my insurance authorization ended. I asked why I hadn't been contacted to advise me that my order was canceled, and I was told "We don't do that." This is a lose/ lose situation. Lincare loses the sale, and I have to pay for my equipment out of pocket. I called my doctor to resolve the issue, and I thought it had been on the doctor's end. I called again on May 30, 2023, and I received no resolution. On June 2, I called multiple times, and I was finally put through to somebody, possibly in the billing department, who promised me that she would take charge. She advised me that she would put the order in, wait a week to see the results, and she would call me back after one week to advise me that she did it. I waited until June 15 to follow up as I had not received a call back. The person said, "It's been a while since we talked" when she realized who I was. She told me she would call me back that day, which she did, providing no real answers other than that they were still trying to get authorization from my insurance. She left a message promising that she would call me back the next business day, which was June 16. She did not. I also sent emails to [protected]@lincare,com, which was a contact derived from the company website on May 30 and on June 2 (two separate emails). None were responded to.

The complaint form requires information that I, as a customer, did not have, which included the name of the local office and my customer number. Lincare never provided me my customer number until June 2.

I recently got a new CPAP machine. I have not had contact on ordering supplies so I have tried to reach my local Lincare office at Felton Delaware. I have been on hold for over 35 minutes. I then tried calling the Lincare Headquarters in Florida. I kept getting “offers” to get Medicare Co-pay lowering, medical equipment, home insurance. I finally hung up. This is not the Lincare I used to use. Terrible service!

We did not find results for: I have been thru a lot this year. I had to make emergency trip to Ohio as my brother was very ill in hospital. After being there for 3 weeks I was about to fly home and as was walking down steps fell and broke my ankle in 2 places and ended up in hospital for two weeks and nursing home for 4 weeks. Before I could get flight back home my brother passed. In the process my Imogene 3 portable oxygen stopped holding a charged. I called the Lincare office in Green Oh [protected]/ Was brought a unit Caire and told was only temporary. Well, I do not like it and it does not work as well as Imogene 3 I had before. Office in Opelika told me it is my permanent machine. Also not understanding how I am supposed to use this unit with only one battery that only last maybe 3 hours. If I go anywhere, I have to charge in car and then barely have enough for Dr. Appointment before low. Yes I charge on way wherever I go. I have called Lincare corporate and was told someone would be contacting me. That was over 3 weeks agao and have not recieved a call or new machine. I have been a Lincare customer for over 10 years and have never had these problems. The office in Opelika has always taken good care of my oxygen needs. I do not want to leave Lincare because they handle my travel needs in past. But If cannot get what I need will be looking into new company. Also I was told can only get one battery and my insurance says that is not true. Belinda Clark [protected] 1/22/1951.

Since retiring from the military I changed healthcare and no longer receive or use CPAP supplies from Optigen also known as Lincare. I turned in this equipment 9/1/2022 and the company continues to bill both my insurance and myself for equipment no longer in possession. I have reported insurance fraud with my medical coverage provider and opened a BBB claim that has went unanswered to date. When contacting the Optigen/Lincare I’m frequently bounced around departments from billing to supply and one customer service agent to another as the agents behave clueless in an attempt to collect fraudulent funds from a permanent disable veteran to continue to monetize their business. I sincerely hope that the insurance providers will seize to use Optigen/Lincare as one the approved CPAP suppliers and they do not have the best interest of Veterans in mind. All customer service agents I have spoken to since 9/1/2022 have fabricated actions they took on my account, to include returning equipment, refund for overpayment and continue to bill for supplies today 5/18/2022 9 months after equipment was turned in. This has been a frustrating experience as they send letters of past due amounts for unauthorized equipment.

Lincare has been billing me incorrectly and threatening to send my account to an agency for payment. I have contacted the company MANY times (monthly). Each time I have been told it will be corrected and someone will verify the correction and it NEVER HAPPENS.

Reaching anyone at the company has been an absolute nightmare. They transfer several times, place me on extensive hold times and never have an answer or respond to written complaints.

The other issue is their customer service calls for renewed supplies. Sometimes there is an automated call that places several calls every day. Other times individuals call several times each day. It is extremely annoying and never produces a good result. The left hand there does not know what the right hand is doing. It is one of the worst mismanaged companies I have ever dealt with.

Cust ID [protected]

Total $15.31

Overdue: 105 days

Phone number referenced on the bill: [protected]

Customer Pay Department last notice 4/24/23 #44 60 21