Lincare Holdings

When my husband started on oxygen he only needed it at night, so we got a home unit. As his lungs got worse, he had to be on 24/7. So, we asked for portable oxygen and were given the small tanks. At that time, I asked about the Inogen oxygen tank and was told that he had to be on the other for so long before they could apply for that. Now the main reason we wanted the Inogen was the small light weight machine. My husband is a above the knee amputee and is trying to learn to walk with just a cane. However, with the tank the weight is too much for him. Every time I asked about the Inogen, I was told not yet. Finally we asked how many months and were told it was he had to use 6 tanks a month. We asked to speak to the manager, but they never called us back. So we made a special trip in and then were told it was 7 tanks a month and we were not using that many. Again, we asked to speak to the manager. Where told she was on a conference call, so I asked to have her call. That was 4 days ago and still no call. When I called to ask questions who ever I was talking to was telling me that according to their records he wasn't using enough tanks. When I tried to explain that the tanks were cumbersome for him to get around, so he stayed home on the house unit. That was not a good quality of life. She got mad at me and told me I was yelling at her and hung up on me. That was probably the Manager, and that is why I am not getting a call back. I think that is very unprofessional and not caring to the situation.