Lincare Holdings review: “Charged $900 in two months despite having two insurance plans”

I am extremely disappointed with my experience with Lincare’s billing practices.

In the last two months, Lincare has taken $900.00 out of my account even though we have two insurance companies that should be billed. One of those is CHAMPVA because I am a disabled veteran. I have now been told they will not issue a refund, even though they have not submitted claims to CHAMPVA for approximately six months.

Another major issue is the lack of transparency with billing. If you are set up on autopay, they do not send you an itemized bill, and you also cannot access an itemized bill through the customer portal. That makes it extremely difficult to see what they are charging you for, what insurance has paid, and what balance they are claiming is still owed.

On top of that, the pricing on supplies is outrageous. They charged over $200.00 for a mask after billing insurance, when what appears to be the same type of mask can be purchased online for around $60.00.

Customers should not have to fight this hard to have insurance billed correctly, especially when payment is being pulled directly from their bank account. This has created unnecessary stress and financial burden, and I would strongly caution others to watch their billing very closely if they use Lincare.