The complaint has been investigated and
resolved to the customer's satisfactionResolved Lincare — culture of the company
resolved to the customer's satisfaction
Prospective employees of Lincare, DO NOT WORK THERE. The culture of Lincare is very negative. After working there as a center manager and receiving a promotion to District Manager I got the opportunity to work closely with other DM's and one of the Regional Vice Presidents of the company. I can only speak for my area and region as to the environment and the culture, and the management style that trickled down from the Regional VP was that of intimidation and fear. The Regional VP that I worked under was unavailable 90% of the time and when you she was available she didn't have time to address your concerns or challenges you may be having. Her way and advice to solve problems was, put them on an Action Plan and then fire them in 2 months. Any time there was an issue that she did address, during the conversation if you had another idea or point, she would cut you off and say, "look, I've been doing this for 25 years." So, basically shut up and do as I say and don't ask any questions and don't think for yourself. It often times took her a month to sign off on expense reports, and accountability was nonexistent. She let you know how busy she was, but in a year and a half she only came to my area one time. I don't where she was. My coworker and neighboring DM, the whole time he was employed, for over 5 years, she showed her face ONE time. She had to call him and ask where one of the centers was. She had no idea. I was advised to fire people on the spot, and then it was up to me to manage 2 or maybe 3 centers at a time with no center manager. The air of upper management is very arrogant and condescending of lower level employees. Other DM's laughed and joked about there center manager's and sales reps when we would meet. Often times the whispers were, "what kind of talent do you expect we can get with the horrible salaries they pay here". I was told by one DM that Lincare hires the "ugliest" people on the planet. I also had one DM tell me that he was going to hire this attractive woman just to have a little eye candy for about 6 months, until he would have to fire her because she was "stupid". As well, let me tell you a little about their pay structure. I was originally offered $61, 000 as a District Manager. I negotiated up to $65, 000. They pay their sales reps a $24, 000 base, their customer service reps about $10-12 an hour, their drivers about 12-14 an hour and the respiratory therapists about $18.5-21 an hour. This is horrible pay. They DO NOT take care of their staff. Most healthy centers operate at a 30% EBITDA, that's not bad, they make money, but they sure as heck don't pay the staff. They work you like a dog and give no thanks, what so ever. Centers do not bonus, that's a hoax. When the bonuses are set to be paid every quarter they dump all the bad debt at that time and it causes the profit to diminish, and the thresholds are so high you wind up not bonusing. When you do it's $100 bucks gross, $65 net and you feel like you were just slapped in the face. The communication between centers is very resentful and often times they hang up on one another arguing. They do not promote a healthy working environment. As for sales territories and overall salesmanship, there is none. They have very little sales structure and there are no concrete quotas, so the goals are not objective. There are constant rifts between sales reps and the turnover rate is somewhere around 30%. If you take a job at Lincare it will be a matter of 2 months and you're caught up in negativity, resentment and disdain for upper management. It is the worst company I have ever worked for. The Regional VP's name is Jill Parker. Her region of Texas, Oklahoma, New Mexico and Arizona is dead last in the country in every category, growth, turnover, held sales in accounts receivable and I'd say overall satisfaction. She is single handedly the most arrogant woman I have ever had the displeasure of knowing. She does not motivate. She does not inspire. She does not produce. I have never heard ONE person say Jill Parker is a great person to work for, a hell of a leader or anything positive, no one. One more thing in closing, I had a conference call phone interview with an environmental company as a sales manager. On the phone was a Regional VP and two other sales managers. When I started the interview I was telling them about my experience at Lincare. One of the sales managers on the call chimed in in the middle of my statements, cut me off to an extent, and said, "Let me tell you bro, I know Jill Parker, and she's a real [censored]." It shocked me, and his coworkers were taken back a bit, but this was an entirely different company in a different industry...what does that tell you. Run from Lincare, NOW!!!