Lincarepoor service!

J
This review was posted by
a verified customer
Verified customer

This is the 3rd time this co. has either forgotten to bring oxygen for my mother or an employee quits or was fired and their "orders" were miscommunicated. There is no excuse for this to happen. My mother is on liquid oxygen and they say they don't deliver on weekends due to no vessels to store in warehouse on weekends. My mother's doctor ordered her to have liquid oxygen and when "this " happens we have to hook her up on her concentrator that needs checked (lincare guy said he would next time he came.) Also she uses a bi pap machine and this has to be moved in order to use it next to her. This has really upset her and me. So what is the patient to do? This is how she lives and we don't take this lightly. Thank you for letting me complain.

Plan on changing co.s Tired of each delivery man saying and promising this won't happen again and then he quits or is fired. No more trust in Lincare's word.

Responses

  • Tw
    twnety Jul 07, 2018
    This comment was posted by
    a verified customer
    Verified customer

    This company gives the worse service ever. My mother was with me in Az. of 3 months and we always had to remind them to do her delivery every 2 weeks and then on the day of delivery we had to call and they had again not put her on the list. She uses Oxygen on the plane and they would not delivery it to us we had to go pick it up and I had to leave work early losing time and money. If you can get your oxygen with another company please do

    0 Votes
  • Sa
    sandy 2623 Jun 27, 2018

    I am trying to get lincare to call me back and they never do. I am trying to find out if I need to pay for the oxygen my doctor is no longer practicing medicine. please send me a bill or call me. gary hester [protected]

    0 Votes
  • Vi
    Victoria F. Apr 30, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I too used lincare, I had been calling for two weeks to get portable tanks for appointments, etc, as of today NOTHING, !!!I'm thankful I have the concentrator, What a disgrace I have completely washed my hand of this company.

    0 Votes
  • Sm
    smartguppy Dec 11, 2017

    Deborah & Larry Gupton we have been waiting seven months on a portable oxygen concentrator with no luck. We asked back in May 0f 2017 after requesting several things from our dr we still didn't get one. We had to haul seven big tanks to Gulf Shores on our vacation. If you can imagine how awkward that is, just try that sometime. As I was writing this complaint the manager of Lincare called me and said everything had gone thru and he would let us know when the portable oxygen concentrator got there he would let us know. I told him I hoped it got here before the end of the year and he said he was sure it would. Hmmm we will see.

    0 Votes
  • Zo
    zoltan linzer Aug 02, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I had your CPAP for some years now. At first the tech Marilyn was very helpful and I was a pain. But we took care of the problems and everything was fine, I was receiving the supplies regularly. Then they stopped calling or sending stuff. I went down to the office in CDA to see Marilyn but she wasn't there a guy was at the reception desk. I had broken part I wanted replace and I was interested in a newer, smaller CPAP. And asked why I wasn't getting the parts anymore. I wish I asked his name. He said there are no smaller machines and the reason I didn't get the supplies anymore was because they called a couple times and we weren't home so they stopped calling. And some other lies. I know, because preciously when we weren't home they left a home they left a message.
    As long as I do not have to deal with him I would like to continue with Lincare. But get one of the new, smaller machines and the regular parts delivery. Thank you for your help. Zoltan Llinzer

    0 Votes
  • Ja
    Jade Passmore Jun 29, 2017

    Since the above link is not clickable, I will post the whistleblower case article I mentioned here: $20 million!

    (Reuters) — Linde A.G.'s Lincare unit has agreed to pay $20 million to resolve a whistleblower lawsuit accusing the company of fraudulently billing the U.S. government for oxygen and respiratory care equipment.

    The accord, confirmed by the U.S. Attorney's Office in Massachusetts, will resolve a lawsuit filed under the False Claims Act by former employees of the respiratory therapy services provider on behalf of the U.S. government.

    "The matter was resolved to the satisfaction of all involved parties, with no admission of liability by any party, " Lincare said in a statement.

    Lincare, one of the largest U.S. providers of oxygen and respiratory therapy services and equipment, did not admit wrongdoing. Its settlement agreement was released late Monday after the deal received the U.S. Justice Department's approval.

    "Our clients are pleased the case has been settled and resolved and look forward to moving on with their lives and careers, " Daniel Oliverio, a lawyer for the former Lincare employees who pursued the case, said in a statement.

    According to the lawsuit, Lincare since 2003 billed government health programs, including Medicare, for oxygen equipment and tanks even when customers did not use or require them, fabricated customer oxygen orders and improperly waived customer co-payments and deductibles.

    The company also paid kickbacks to physicians and their families to refer patients by providing them oxygen and supplies for free, the lawsuit said.

    In court papers, Lincare said it followed various regulations and said the lawsuit was at most challenging "garden-variety" billing errors.

    The case began as two separate lawsuits, one filed in 2009 by two former Lincare employees in New York state, SallyJo Robins and Kathleen Dunlap, and another in 2010 by Germano Lima and Roberto Rabassa, ex-employees in Massachusetts.

    Under the False Claims Act, whistleblowers can sue companies on the government's behalf to recover taxpayer money paid out based on fraudulent claims. If successful, whistleblowers receive a percentage of the recovery.

    While the U.S. Justice Department can intervene in such lawsuits, in this case it did not, leaving the ex-employees to pursue it. The department's approval was required to settle the case.

    Under the deal, the U.S. government will receive $9 million. Another $11 million will go to the former Lincare employees to cover their share, plus attorneys' fees and costs, according to the settlement agreement.

    The case is U.S. ex rel. Robins et al. v. Lincare Inc. et al., U.S. District Court, District of Massachusetts, No. 10-cv-12256.

    0 Votes
  • Ja
    Jade Passmore Jun 29, 2017

    http://www.businessinsurance.com/article/20170628/NEWS06/912314155/Respiratory-therapy-services-Linde-AG-Lincare-settles-US-whistleblower-case. This was settled in June, 2017. I just called the Office of the Inspector General today, June 29, 2017, on Lincare as they have been charging Medicare for portable oxygen equipment for me that I have been trying to pry out of their hands for a couple months now with no luck. In 2011 I purchased a Sequel Eclipse III so I was totally independent for portable oxygen and not renting from Lincare yet Lincare has been charging my insurance company and Medicare for portable oxygen for me. A few months ago my batteries for my Sequel Eclipse 3 would no longer hold a charge. As I am no longer employed due to having pulmonary hypertension I can no longer afford $400 for a battery for my personal equipment and I just had a 3 year warranty so it expired in 2014. I was told Lincare, who I have been using for my stationary oxygen concentrator (not portable), had batteries for my Sequel Eclipse 3 and since that was considered durable medicate equipment, my insurance company would cover the batteries 100% as long as I used an "in-network" company. Lincare is "in-network" but Lincare refuses to sell me or rent me a battery. The excuses I got: "We might send you the wrong battery." Really! lol. Then I am told "since I didn't purchase my Sequel Eclipse 3 directly from Lincare (I had been told they didn't sell them at that time - 2011) so I could not have a battery from Lincare". "Yes they have the batteries but nobody knows where they are." I hope everyone who is a Lincare customer checks their medical claim forms from their insurance companies, including Medicare. I live in the Kentucky/Indiana area and this whistleblower case was in Massachusetts so it must be happening all over the U.S. The number for the Office of the Inspector General is: [protected]. If there is a class action lawsuit against Lincare please let me know. Facebook: https://www.facebook.com/jpassmore555.

    0 Votes
  • Fr
    Fred7344 Jun 19, 2017

    June, 2017. I have been on Oxygen therapy for almost 6 years, with Lincare being my provider. Whenever I need refills or replacement hoses, I generally have to call two to three times. Their service is horrific. The delivery personnel promise it won't happen again, and one delivery person even gave me his cell number and said if I have a problem, to call him directly. Just this month, after I ordered some replacement Oxygen and some additional hoses, he shows up and leaves the wrong size tanks and no hoses. I called his cell number, and he said he was sorry, but they were not on the order and he would see they sent them out by mail that afternoon. Two weeks later, I'm calling their office to reorder, as they NEVER arrived. If found the only way to get delivery is to follow-up. I cannot imagine how they stay in business offering such BAD and HORRIFIC service, but just seem to keep going.

    0 Votes
  • Kv
    kvmh Apr 05, 2017

    I am so tired of the workings of Lincare. In Dec of 2016. I put in my order for my CPAP headgear when they called, and it came, minus 1 part, which I have been telling them about when they called every month. I am still waiting for it. I have also been told they don't have a billing department, when I called after discovering they were making different withdrawal amounts from my checking account. I have cancelled my auto withdrawal, and asked for monthly paper billings, which were supposed to start in March, but haven't so now they say they will start paper billings in April. I'd like to know when, since today is April 5, 2017, and my monthly payment is due on April 10. I will be contacting my insurance company and making a complaint. AGAIN !!! ...

    0 Votes
  • Mi
    Mickie Lee Marshall Feb 24, 2017

    I have been on oxygen since my superior vena cava surgery in October of 2014. The tumor was so huge it went into the lungs on my right side so now
    I am on oxygen. I have called every 3 months for new hoses and never got them. I have been using the same one's for about 1 year now and they are so stiff I could hang myself with them and not a lot of oxygen gets thru the tubes. After two years they finally came here to clean the machine. I do not know what this means or what is done to the machine but the guy changed a bottle in the back and put a meter on the front that read 93% said sign the paper and he was gone. So 4 months later they call so they can come out and clean the machine? What? So they were suppose to be here at 1:00pm so I called at 1:30 and she said she would call the driver and have him call me with a time. I said ok because
    I have to have someone here to open the door. NEVER GOT THAT CALL...SO after 2:30 I called back and said my sister had to leave to reschedule for next Friday . She said she would call the driver and I said there is a big tank outside they need to pick up she said ok. I come home from the doctors to find a note on my door that he was here at 4:30 to reschedule...ARE YOU FRIGGIN KIDDING ME...YOLANDA, , , , WHAT DIDN'T YOU DO...What the hell kind of a company are they running here...God help me.

    0 Votes
  • Pr
    Prabu Gopalakrishnan Nov 28, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Lincare is unethical and the owners should go to jail.

    1 Votes
  • Bs
    B Schram Nov 18, 2016

    Lincare from Brookfield wisconsin. Do not use! They do NOT return phones calls, they threaten not to deliver oxygen. Unable to talk to manager always busy. Still unable to get my mother's Cpap supplies even though I have faxed everything requested. I have had to purchase her Cpap supplys from another vendor. All I know is a wished I never would have selected them when my mother moved in with us.

    0 Votes
  • Pu
    puzzi Sep 26, 2016

    are there complaints on LinCare in Beverly Hills Fl? Please reply.

    0 Votes
  • Li
    LinFRAUDCare Aug 22, 2016
    This comment was posted by
    a verified customer
    Verified customer

    when moving from Ohio to North Dakota we had contacted our Sleep Study Dr., had the records ready to be transferred, only to find out that LinCare closed my account and when called to request supplies, did nothing about it. This has been going on for 3 YEARS! When switching to another company to find out if they were better, we found out that Lincare has done nothing, no records transferred, no supplies sent, or even ordered! I have called constantly only to be given the usual, "we're sorry about that" we'll get right on it. NOT! I have been without supplies for 3 years, not able to use my machine for 2+, and my sleep apnea is where I stop breathing over 200 times in one hour. I am the main support for my family, if something happened to me, would Lincare care? NO because I do not have "an account" with them! I have to start over by calling the original sleep study Doctor to get my records, have them transferred to North Dakota, then either set up another sleep study here in North Dakota, or attempt to get supplies. I am ready to sue Lincare for medical malpractice, insurance fraud, they billed my insurance for equipment that was never sent, and for pain and suffering!

    0 Votes
  • Cl
    clara castle Aug 02, 2016

    I live in Dublin Ohio, I was with Lincare medical supplies out of Westerville Ohio, I am on oxygen 24/7 I wanted to get the portable concentrator, I got one that lasted about 4 weeks I called and was told I would have to use the liq tanks that they would have to send it back to be fixed that they don't carry them in stock that is why I went with them in the first place to get rid of the tanks, so they brought out the tanks and after raising hell and having my insurance call it still took 8 weeks to get it back and guess what they sent the wrong one back to me they have known since before the 4th of July about it, I still don't have it so I went with APRIA they are AWESOME so far .I would never recommend Lincare to anyone

    1 Votes
  • Cl
    clara castle Jun 09, 2016

    I use oxygen 24/7 I have arthritis in my hands real bad I am 72 yrs old I was on the cylinders till a few mts ago and went with the oxygo portable concentrator .I loved it, I used it about 4 weeks it broke, they came and picked it up and said it would be gone about 3 maybe 4 weeks, its now been 5 weeks I cannot get anyone to return my calls .I called their headquarters in Clearwater fla today, they will be calling me back hopefully I would never recommend them in Westerville ohio to anyone .

    1 Votes
  • Jo
    Johnny Worker Apr 02, 2016

    Dennis Lizotte is your classic corporate bully. He's on a power trip, ruling by belittling and public humiliation. His poor management skills are represented in the high turnover of people who work for him and the disorganized offices he runs on a skeleton crew. Dennis has only gotten to area manager level because he's hung around Lincare so long. At his annual salary of over $150k, he squeezes the people on the bottom, paying them $12/hr, demanding overtime with NO pay, all to line his own greedy pockets.

    -1 Votes
  • Re
    Reviewer61111 Feb 22, 2016
    This comment was posted by
    a verified customer
    Verified customer

    This company has terrible customer service. I have spent way to much time trying to get my supplies and when I finally asked for customer complaint office the representative was unskilled in handling a complaint. I asked to speak with a service manager and she was even worse. She interrupted me after about the 5th word and also was not helpful. If I have to deal with this incompetent company I am afraid I will need blood pressure medicine. I word of warning...GO SOME PLACE ELSE!!!

    1 Votes
  • Re
    Reviewer51074 Feb 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Lincare (as with most Medicare contract providers) has terrible customer service and no follow-up processes for customers and doctor provided info. I will just go to CPAP.com for my needs in the future.

    0 Votes
  • Jo
    John Moser2 Jan 27, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I must admit that when I was a preferred customer of LinCare, they provided excellent service. However, after I was no longer a preferred customer, I received daily complaint calls from some she beast from hell in our local office. I will risk death before dealing with these people again.

    0 Votes
  • No
    nowhelp Oct 21, 2015

    lincare no not response to clients well. im running out of oxgen this day i call the day before and the response the next day 3 days mediciad did not pay lincare if lincare know this why lincare did not phone me or my insurance if i lincare did not get paid for almost 2 years what is going on im in need of this oxgen have no way to get to lincare oxgen i call mediciad i call my doctor what am i to do

    0 Votes
  • Ja
    Jan Hearn Davenport Aug 04, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Lincare has the worst customer care I have ever encountered. They never call to check on supplies and when I call them I get to hold for 10 to 15 minutes. when I finally talk to a person they are rude. The humidifier for my bi-pap needed repair so it was sent in. They brought me one to use which was filthy. After cleaning it three times, I got up nerve enough to use it. They have had mine two months, the therapist? called yesterday and told me she would bring mine to me today at my workplace. I called this morning tp see about what time she would be here and was informed that she had not put me on here schedule today. When I protested she said she would be here at between 2 & 2:30. it is now 3:05 and I am still waiting. I have looked at what they bill Medicare and it is criminal.$154.00 for two nasal pillows.

    1 Votes
  • Ja
    Jay McElroy Jul 10, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I have been out of the hospital for a week after suffering a heart attack and being in a coma for most of the month of June. A CPAP machine was ordered for my home along with an oxygen concentrator. The machines were delivered, but no mask! i have made numerous calls. and was finally told that a mask would be delivered between 4 and 5 pm today. It is now 6:44pm. their office is closed. and I was told maybe call back Monday. I am so very upset about this, as I have had interrupted sleep since arriving home 7 days ago. It has now been a full week since these people were assigned to my case. What a farce! Lincare office in New London Ct is very poor when it comes to customer care. How do these people keep their jobs? Now it is Friday evening and they, unlike me, can sleep over the weekend.

    1 Votes
  • It
    its just not wright Feb 09, 2015

    lincare corp is a joke!!! if I did my job as poorly as you people, , I would have lost my job within a week, , , and I worked construction, , , this is the most poorly run mismanaged company I have ever had the displeasure of doing business with as a customer, , , lincare is certainly not working in the best interest of its customers, , , NO ONE IS ACCOUNTABLE, NO ONE FOLLOWS THOUGH, Lincare needs to get out of the bussiness, , , ,

    3 Votes
  • Li
    LinDONTcare Jun 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I did not write previous post!!! this post needs to be removed!!!

    0 Votes
  • Li
    LinDONTcare Jun 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    DELETE PREVIOUS POST!!! IT IS NOT TRUE!!!

    0 Votes
  • Li
    LinDONTcare Jun 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Why can't I delete!!!
    I should be allowed to delete!!!

    0 Votes
  • Li
    LinDONTcare Jun 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Lincare is owned by Linde. Linde is bringing on all kinds of advancements and Lincare is a great company. I am happy doing business with them.

    0 Votes
  • Li
    LinDONTcare Jun 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Lincare gives great service and cares about their employees and patients. I truely enjoyed doing business with them. I would recommend this company.

    0 Votes
  • Li
    LinDONTcare Jun 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I love Lincare!!

    I did not mean to post previous comment.

    I was upset and now I want to DELETE IT!!!

    I do not mean what I said. Those statements are not true!!! Delete Delete Delete!!!

    Remove previous post!!!

    0 Votes
  • Li
    LinDONTcare Jun 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    remove the previous comment!!!


    Why cant I delete?!?!?!?

    -1 Votes
  • Li
    LinDONTcare Jun 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    remove the previous comment!

    -1 Votes
  • Li
    LinDONTcare Jun 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Lori Demello is a great boss. Lincare is a good company.

    Please remove the previous post.

    I should not have wrote the previous post and I have tried to delete it.

    I loved working for Lincare. I should not have wrote the previous post.

    I apologize.

    -2 Votes
  • Li
    LinDONTcare Jun 11, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Lori Demello is the worlds worst boss! She gives no support, no compassion, nor has any understanding of the actual work involved to get the numbers on paper. Numbers are her main concern. She thinks "it's simple! It's simple!"

    Working for Lincare under Lori Demello - you better watch your back! This washed up hussy fired her own friend! Lori Demello covers all of Florida and Georgia and needs to be fired! She has the worst attitude. She is like a fat, rich, mean, cheerleader in highschool who failed home ec and math class!

    You might be reading this thinking.. Well a good boss does care about numbers?

    Well, I had the best numbers but she treated me like ###! She is a cold heartless ###. She has no respect for anyone below her pay scale. We are the common people.

    If you work for Lori Demello... Good luck! She will chew you up and spit you out!

    She is part of the reason Lincare sucks!!

    Do not work there! Do not refer there! Do not do business with them. They will let you down .

    3 Votes
  • Ar
    Arjaye Feb 21, 2014
    This comment was posted by
    a verified customer
    Verified customer

    No excuse. If you feel they crossed the line, find a way to report them!

    1 Votes
  • Me
    mekhands Feb 20, 2014

    I live in Indianapolis, IN. I had to call DAILY and finally got the person that answered to connect me to the back office ("we're not supposed to do that" she said) to talk to a live person. Yes, they sent my mom a replacement basket for her walker (the original metal one broke after about 6 months of use), but they sent another metal one instead of the fabric one I made clear I wanted, and it is the WRONG SIZE, so she can't attach it anyway! Just when I thought I had things resolved. . . . . I will again be making DAILY phone calls to the supervisors I now have names of. I am a health care professional and I can't believe they stay in business. The only reason we used them is because Lincare was one of only two Medicare Providers in Central Indiana! What a racket!

    -1 Votes
  • Wa
    Wajerski Scott Oct 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @mekhands me too they gave me that portable unit inly worked for 3 days charged me 210.00 dollars

    0 Votes
  • Bo
    Born and raised in the U.S. Feb 20, 2014

    I am upset how aggressive Lincare Corporate was to my employment references. I understand calling references on potential employees, but be professional about it. They're a German owned company, so I guess I am not surprised.

    0 Votes
  • An
    AnonymousMN Oct 21, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Everything posted about Lisa J (Cadwallader) Ries (Area Manager in Minnesota) is true, Lisa is an evil person. Lisa does need to be investigated. Lisa is taking advantage of the Lincare company. She is using the company’s money to buy personal things for herself and her family. Lisa claims that she has to go on business trips for Lincare but the truth is that she uses the company’s money to go on free personal trips. She mails personal packages with the Lincare UPS shipping account number. Lisa’s son Mason needed a nebulizer machine so she stole two nebulizer machines from Lincare. Lisa is stealing money from the company. Lincare needs to hire an outside auditor to go through all the years that Lisa has been an Area Manager at Lincare and you will see that she has been stealing money and items from the company all these years. Because of Lisa Linecare is losing money, employees and clients. Really surprised that Lisa still has a job as Area Manager for Lincare. Lisa is very dishonest and grossly unethical. Lisa lies all the time and she lies to everyone. Lisa is on mental medication to try to treat her many mental illness. Lisa is an awful mother to her son Mason. She is always pawning her son on to other people. Lisa acts like she doesn’t even want to have her son around her at all. Lisa only married Bryan Ries for his money, she never even loved him. Lisa and Bryan had their son Mason then a few years after he was born Lisa divorced Bryan and took all of his money, she took the house and everything in the house. Lisa has always taken advantage of Bryan’s parents Gerry & Mary Jane Ries, rather is be for free childcare or money. When Lisa and Bryan were married Lisa was always cheating on Bryan. No man can ever seem to satisfy Lisa. When Lisa does go on business trips for Lincare she always fools around with guys. Last year one of Lisa’s brothers, Brandon Cadwallader got married and Lisa wanted to be the center of attention even though it wasn’t her wedding. Lisa and her family are nothing but a bunch of Alcoholics! Wake up people, Lisa Ries is bad news!

    https://www.facebook.com/lisa.ries.7547

    http://www.pinterest.com/lcadwall

    -1 Votes
  • Da
    david cawthon Sep 12, 2013

    Hve tried many times this week to speak with someone about my updraft equipmment, but noone will call me back. Have left messages, but i haven't heard anything. I called early today and still have not heard anythinhg. Please advise.

    1 Votes
  • Ar
    Arjaye Aug 26, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I'm sure there are some good and some really bad Lincare stuff. I'm living it now and wish for change and the industry the are in is "essential service" and some times it seems to be a money tree for the higher ups. It's like there a cult thing happening in where if you 'get on board' with their mentality you are given crack money to work over the bottom rungs. Seems almost shameful. I feel for my patients/customers.

    4 Votes

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