The complaint has been investigated and
resolved to the customer's satisfactionResolved Light In The Box — poor customer service/dress made wrong the wrong size!
resolved to the customer's satisfaction
I should have listened to my husband!!
Instead, I was swayed by the professional looking website and online chatting with a sales rep... DO NOT BE FOOLED!!!
I ordered a formal dress for a wedding. I had it "professionally tailored" to fit my specific body type. The dress came. I tried it on anxiously. Then to my utter disbelief, disgust and dissapointment the dress fit me like a tent! It was HUGE. It fell off me. I stood bewildered in front of the mirror trying to hitch it up. I measured the waist of the dress. Get ready for this... My waist is 27 inches. THAT was the measurement I gave to Lightinthebox.com. The dress measured a waist of 37 INCHES!!! TEN inches too big! AND it was much longer than the picture showed on the model.
SOOOO I tried to call on the phone to talk to a customer service rep. This is the great part- THERE IS NO NUMBER TO BE FOUND ON THE WEBSITE!!! Yes, I was a fool to not realize this before I made the purchase.
HOWEVER they are very quick to chat if you are interested in BUYING THEIR MERCHANDISE. This built my confidence because I spoke several times with someone before I bought the dress.
BUT here is where they are sneaky. ..
When I tried to chat with someone as I did with such ease when I wanted to make a purchase, they suddenly sent me to a box to submit my request and I was told I would be contacted by customer service within 24 hours!
WHAT A JOKE!
I then clicked on the box to chat with a rep as if I was going to buy something. THAT IS THE ONLY WAY SOMEONE WILL TALK TO YOU. I asked if they have an 800 number to call. I was told they have "no phone service at his time." HUH?!?!
To make a LONG story a little shorter I called my credit card company. I spoke with someone that disputes charges, and much to my great relief they credited my account. I sent that awful dress back IMMEDIATELY! I was very fortunate because I used paypal. My credit card company said if I didn't they would have had to jump through hoops to get an address to send it back too.
It was a waste of my TIME and it could be a waste of YOUR HARD EARNED MONEY! DO NOT BUY FROM THIS WEBSITE! I feel so bad for any of you that did not get your money back!
I spent half the day trying to figure out how to resolve this and my husband had the pleasure of saying "I TOLD YOU SO!"
The complaint has been investigated and resolved to the customer's satisfaction.