NextDirect

Ordered relatively inexpensive children's clothes and the delivery charge was significant. During delivery the delivery company (DHL) required additional payment for more than the Next delivery charges for "customs clearance". This was unexpected and significant. Recommend others assume delivery charge will be doubled (or more) when shipper gets payment. Shipping is now greater than the price of the goods.

I recently used NextDirect for some online shopping. I was quite excited to receive my package, but unfortunately, I experienced some delays. Although my payment was processed quickly, my goods did not arrive when expected. I was quite disappointed because I was eagerly waiting to receive my items.

As I waited for my package, I tried reaching out to their customer service department to inquire about the status of my order. I tried using email and live chat but didn't receive any feedback. When I called their call center, I was put on hold for a long time without any resolution.

After waiting for several days, I still had not received any updates or feedback from NextDirect. I was very disappointed with the lack of customer support and communication. It was frustrating to feel like my concerns were not being heard.

Despite the issues I faced, I would still consider using NextDirect again in the future. However, I hope that they improve their customer service and communication with their customers because it's an important aspect of any business.

I wouldn't recommend buying anything from NextDirect (nextdirect.com) as it's a complete sham. I wish I had known before purchasing, but unfortunately, my package was "lost" by the courier. They claimed they could offer me a discount of 15% if I repurchased, but seriously? That's not a real solution. They should either offer a full refund or resend the package at their cost as quickly as possible. It's a massive rip-off, and it's not worth the time or money. Don't fall for their scam! It's just a ploy to get more money out of you.

So I decided to give NextDirect a try when I saw a dress that I wanted to purchase online. The price was over 700kr, but I found the whole process easy and convenient. However, my excitement was short lived when I received my parcel within just four days.

To my dismay, the dress was visibly dirty at the bottom and even had some hair on it. It was obvious that it had not been checked properly before being sent to me. I was very disappointed and frustrated with the whole situation.

However, I decided to take action and sent the dress back to NextDirect right away for a refund. I have yet to receive my money back, and I am hoping for a quick resolution to this matter.

Overall, my experience with NextDirect has not been a positive one. The lack of attention to detail is concerning and has left me hesitant about making future purchases from this company.

and I am still waiting for my money. I did not expect this from a big and established company like NextDirect.

Firstly, let me express my dissatisfaction with the customer service of NextDirect. It has been a frustrating and disappointing experience for me. In October, I requested a refund of $64 and it has been almost 8 weeks since then, but I haven't received any credited amount yet. Every time I contact their customer service through email, they apologize and promise to resolve my issue as soon as possible, but no actual actions have been taken. It is really frustrating to receive empty promises instead of getting the issue resolved.

I had great expectations from NextDirect, being a big and established company with a good reputation, but unfortunately, they have failed to meet my expectations. I expected them to handle my case professionally and timely, but they have failed to do so. It is disappointing to see a company not taking their customers' issues seriously and leaving them unsatisfied.

I understand that sometimes things don't go as planned, and there might be delays or problems, but the way NextDirect has handled my case is unacceptable. It has left a very negative impact on my experience with them, and I would think twice before using their services again.

In conclusion, I would not recommend NextDirect to anyone. Their customer service is unprofessional and unsatisfactory. If you value your time and money, I suggest you look for other alternatives and avoid NextDirect.

I recently decided to buy a pair of shoes from the website NextDirect (nextdirect.com). However, I experienced some issues during the purchasing process and wanted to share my experience.

Firstly, after placing my order, I didn't receive a confirmation email. It worried me because I like to have confirmation of my purchases. So, I reached out to the customer service team via email to inquire about it. They responded quite quickly, but unfortunately, they gave me an inactive tracking number for my order.

I waited patiently for a few days, hoping that I would receive an update about the shipment. However, I received an email saying that they 'got my return'. It was very confusing because I hadn't even received the order in the first place! The email also stated that the money was refunded, but when I checked my bank account, it was still the same amount.

What made my experience even worse was that the customer service team didn't take responsibility for their mistake. They didn't offer any apologies or reassurance that the problem would be solved soon. I felt frustrated and disappointed after this experience, and I wouldn't want anyone else to go through what I did.

In conclusion, I would not recommend NextDirect to anyone based on my experience. I felt deceived, and it was a big waste of my time and energy. I hope that they can improve their customer service in the future and take more accountability for their actions.

Got an order for a cushion from NextDirect back in October of 2020 and it was supposed to be delivered by November 16th. However, I was left waiting with no word from them about any updates or delays. Couldn't get hold of them easily either, it was quite a struggle. Eventually after a few tries on the phone, I got through to them and was informed that I would be receiving a refund. Despite sending an email to their complaint department, I still have heard nothing back and to add insult to injury, their website is still promising the delivery of the same item within a week. Their customer service is definitely nothing to write home about!

I recently, like really recently bought a pair of dope loafers (you know how it is, gotta keep up with the fashion trends) from the NextDirect website.

They came hella fast, like faster than I expected. But here's the thing, the sizing was all funky. Like I ordered a size 11, but it was like two sizes too small. Super wack, right?

And not only was the sizing off, but the quality was pretty weak sauce. The materials were mad cheap, and there were some janky finishes on the leather. The stitching was all wonky too. It just wasn't a good look.

All in all, not worth the cash. Definitely a waste of time and money, yo. I'm not trying to deal with that again. Peace out, NextDirect.

I recently made a purchase on the website NextDirect.com and I must say I was quite pleased with the overall experience. However, there were a few small hiccups that left me feeling a bit disappointed.

Firstly, I ordered a naughts and crosses board with gold pieces, which looked stunning online. When it arrived, I was initially quite taken aback as it only had 8 pieces instead of the customary 9. I rang up their customer service to inquire about this and they informed me that this is how the product is supposed to be and nothing was missing. I found this a bit odd as, in my opinion, a board game should always come with the complete set of pieces, regardless of how it is meant to be played or displayed. Unfortunately, they were not willing to provide me with an extra piece, which was a bit disappointing. Despite this setback, the board still serves as a lovely ornament in my home.

Another small issue I had was with the marble board. After reading the product description, I assumed that the board would be made of real marble. However, upon receiving the item, I realized that it was not made of genuine marble. Additionally, there was no felt padding underneath the board. While these are relatively minor details, I do wish the product description had been a bit clearer regarding the composition of the board.

Overall, I think NextDirect.com has some wonderful products available for purchase. Despite the aforementioned issues, their customer service was quite helpful in addressing my concerns. I would definitely consider buying from them again in the future.

I recently had a shopping experience with NextDirect (nextdirect.com) and I have mixed feelings about it. While the items I received were of good quality, I cannot say the same about their customer service.

Unfortunately, one of the items from my order got cancelled by NextDirect, without any warning or notification. That was very disappointing, as I was looking forward to getting it. Moreover, the rest of my order arrived two weeks later than the initial delivery date.

I contacted the customer support team, hoping to get assistance with my missing product, but to my surprise, they were not helpful at all. They seem to think that there was no problem since my package was delivered, even though an item was missing. To make it worse, they have failed to provide me with a refund for the missing item.

I tried to communicate with them via chat and complaints, but it seems that they are not interested in resolving the matter or taking responsibility for their mistake. This lack of interest in resolving my issue left me very disappointed with NextDirect.

All in all, while I appreciate the quality of the items I received, the poor customer service experience I had with NextDirect makes me hesitant to shop with them again. I hope they improve their customer service skills in order to provide a better overall shopping experience.

I recently gave NextDirect a go and ordered four items from their online store. The first set of products arrived on the 24th of December 2021, followed by the second batch on the 29th of December. While I'm happy that my order finally made it to me, I can't help but feel that the delivery was a tad slow considering that I placed and paid for my order on the 6th of December 2021.

To be honest, if I hadn't reached out to Paypal for assistance, I'm not entirely sure if my items would even have turned up. I contacted Next Direct's customer service team multiple times, but I didn't receive any satisfactory responses, nor did I receive any helpful updates from SkyNet (the delivery company). It was only when Paypal became involved that things began to move forward.

Despite the delays and communication mishaps, I have to say that the products themselves are of good quality and look just as amazing as they did online. But as much as I adore my new purchases, I'm still disappointed that the delivery process took longer than necessary. Hopefully, Next Direct can improve their logistics and communication systems soon so that others don't have to go through the same ordeal I did.

Overall, while I have mixed emotions about my Next Direct experience, I'll still consider them as an option for future purchases. Perhaps I'll just take into account that their delivery times might be slower than expected and keep that in mind when placing my next order.