Light In The Box
reviews and complaints

I bought a suit from Lightinthebox.com that was$125.80 on June 8th, of this year. I was under the impression the suit would be delivered in a week, I need it for a wedding on June 17th. The suit was delivered on June 23rd, it was too late. I emailed the company for a refund on June 24th, and they said they would give me $11.00 back and $22.00 in their rewards. I then emailed them again and told them I needed a full refund, they then said to keep the suit and we'll give you half of what I you paid. All I want is the $112.00 which is the full refund, before shipping. My email is [protected]@verizon.net

The picture of the dress is falsely advertised. It is cheaply made. The sizing is incorrect. It's shown to have pockets and a flowing dress which it is not. Please see below: This is what the company is telling me. My email address is [protected]@myan.com . thank you

2021-06-23 20:48 NEW REPLY
Dear customer.

We are so sorry for your unpleasant and sorry for any inconvenience cause.

May we suggest that you keep the item, give it to a friend/family member who can use it? In the meantime, we would like to propose the following offers which may be more beneficial and practical than a return:
a) Keep the item and receive a reward of 50% of the product's value. (USD 10.92)
b) Keep the item with a refund of 40% of the product's value. (USD 8.74)

Please let us know your final decision on which offer you would prefer (‘a' or ‘b'). We will arrange accordingly as soon as we receive your reply. Should you not agree to any of the above options and wish to proceed with a return for refund instead, kindly inform us so we shall include the instruction on ‘How to return' in the next reply.

We look forward to your response and appreciate your kind understanding.

Sincerely,
Dean
Customer Service

2021-06-23 10:00 Annella Gardner
Here is a picture of the dress that was posted on line

[cid:image001.png@01D76827.172E9120]

Annella Gardner

Office Assistant
Myan Management Group
520 Silicon Drive
Southlake, TX 76092
Phone: 817-442-8200
Fax: 817-442-7802

From: Annella Gardner
Sent: Wednesday, June 23, 2021 9:25 AM
To: 'Lightinthebox.com'
Subject: RE: LightInTheBox Customer Service Message: TID [protected] of Order [protected]
Importance: High

Why are you asking for all of this. There are no pockets on the dress as shown in the pictures, the quality of the dress is cheap. It doesn't make sense to provide all of this when it has nothing to do with no pockets. I will post a review online and will call the better business bureau for false advertising. The picture on your site is deceiving.

Annella Gardner

Office Assistant
Myan Management Group
520 Silicon Drive
Southlake, TX 76092
Phone: 817-442-8200
Fax: 817-442-7802

From: Lightinthebox.com [mailto:ticket@email.lightinthebox.com]
Sent: Wednesday, June 23, 2021 12:30 AM
To: Annella Gardner
Subject: LightInTheBox Customer Service Message: TID [protected] of Order [protected]

2021-06-22 22:17
image001.png

2021-06-23 07:30 Annella Gardner
Why are you asking for all of this. There are
no pockets on the dress as shown in the pictures, the quality of the dress is cheap.
It doesn't make sense to provide all of this when it has nothing to do with no pockets. false advertising. The picture on your site is deceiving.

Annella Gardner

From: Lightinthebox.com [mailto:ticket@email.lightinthebox.com]

Sent: Wednesday, June 23, 2021 12:30 AM
To: Annella Gardner
Subject: LightInTheBox Customer Service Message: TID [protected] of Order [protected]

2021-06-22 22:17

2021-06-22 22:17 REPLY
Dear customer:

Thanks for shopping with us. We are so sorry to hear that the item(s) you received doesn't fit.

Kindly please provide us with the below 4 kinds of photos to look into this matter and provide a solution for you accordingly.

a) An overall photo of the non-fit item(s) you received;
b) A photo of the size label/size tag on the non-fit item(s);
c) A photo of the barcode on the package;
d) Photos of measures of the non-fit item(s) you received (bust, clothing lengths) with a measuring tape;

Below are some examples of photo of measure:
Bust measurement- https://www.lightinthebox.com/download/8e9e8d65-574c-4467-ba7f-9e5321393eec
Waist measurement- https://www.lightinthebox.com/download/d227a517-41d8-47fc-a944-6773a02da24d
Shoe Length measurement- https://www.lightinthebox.com/download/8ac628a7-1b27-4dcb-b015-a98d0523f23c

The photos of the size label and the measures are important for us to compare the measurement of the size chart with the item you receive.

Please attach the photos when replying to this ticket. Looking forward to hearing from you soon. Thank you.

Sincerely,
Dean
Customer Service

I purchased my husband a shirt on 6/2/2021, prior to completing my order - I ( chatted ) with Customer service, to ensure I could return if ( Not -Satisfied ) I was told ( No -Problem) Return ! I received item yesterday 6/14/2021 - the shirt ( Sizing - Off ) ill - fitted ! I contacted them to let know of Problem ! They said to fill-out ( Ticket ) in ( Order's ) & someone would get back to me . Someone did get back to me - telling me to( keep -shirt ) because it would be ( Too -Expensive ) to Return & they would ( Offer - A Few ) dollars off ( Next -Purchase ) ! At first I said ok- then I thought about it & said ( No) I'd rather be ( Refunded ) ! & now I'm getting the ( Run -Around ) !

Tid [protected] of order [protected]
I ordered mens oxford shoes and received the wrong size
My wallet containing my credit/debit card about the same time. I cancelled cards and got new numbers, but you used that new account twice... Size us9.5 black
I did get an email from david in customer service but your address worked 1 or 2 times for him to see bar codes and box id's. I spent about 6 hours taking pics, uploading and most of the time message can back mail-dameon. David needed, 11 in all. Time wasted because wwwlightinthebox.com is terrible. I need a refund deposit on my account asap. I copied/pasted web site, so how can some go through if it is stored in memory if I have to, I will use ups from chicago to china and charge your company.
Help help help
Shoe men's oxfords british dress shoes size 9.5us

I ordered two of the same pantsuits for my son's wedding. I ordered them way too big so I could have my tailor fit them on me. They were 3 sizes too small! Their size chart is incorrect or items were sewn incorrectly.

I read their return policy ahead of time and that's why I decided to order regular sizes as opposed to customized for me. I contacted them via their customer service on their app the same day receiving items to request returns and reordered one of their standard sizes to try again.

They have refused to give me a return authorization code or their return address! Buyer beware of this company! I'm going to continue to try to get a refund for the $264 and hope the new item and additional shrug will arrive in time and work for the wedding.

I would never order from this company again!

Dear Costumer service,
I am contacting you as to an order that I placed since November, I never received the order nor any notifications that the order was at the post office, now the order had been returned to the sender, I asked them to refund my money and they refused, ihave been asking since January and they still refuse the refund of my money, can you do something about this as this is not very fair from the seller, they want to keep my money and the item.. I no longer need the item so I need my money back, other wise could you state how I could take drastic action agsinst this company please.

Many thanks
Darnette

I ordered yoga pants and they are too small. I need to return them for a refund. There is no paper in with the pants for instructions for return. The money of $214.96 was taken from my account on 3/3/21. I need a return label or some information on how to get this returned to you.
Order # [protected].
Sewanna Neese
Phone: [protected]
Email: [protected]@yahoo.com
I will be looking forward to hearing from you soon.

Thank you,
Sewanna Neese

Terrible customer service! Do not use this website! This company is a scam! I ordered placed an order for $392 on the 8th of March 2021. The money was processed immediately and deducted off my credit card. On the 9th of March customer service left me a message on the app saying that they needed a copy of my credit card in order to process the payment (which had already been processed). When I refused they cancelled my order (but kept the payment!). I have sent LightInTheBox numerous messages advising that they have cancelled my order from their side and therefore I demand a full refund of my money back into my account. They keep sending a standard response saying that they have cancelled the payment authorization and the money should appear back in my account within 7 business days. It has been 4 weeks now and still nothing! I am going to go to my bank and lay a charge of fraud and theft against them! They should not be allowed to operate and steal peoples money like this! This website needs to be closed down!

On March 15, 2021 at 7:53:51 AM PDT I ordered two pairs of bike shorts online from Light In the Box. They were never shipped. The amount I paid was $23.10 USD.

I wrote them and they only gave me a partial refund of $11.39 USD.

The order number is [protected] and I am requesting the full refund. Light in the Box owes me another $11.71 USD.

This company needs to send me a full refund of $23.10 USD for the items that they never sent but promised to ship.

I placed an order in November 2020, I corresponded with Dennis Halfdan Butler from Light in The Box. You can see all the emails if you log into his account [protected]@lightinthebox.com if you have access or I can send each email to you. I placed an order for a man's jacket & 3 ladies tops. The man's jacket is too small & tight for my friend who is 5ft 5" so not even tall, the lady's tops were made badly & 1 was damaged but still sent out to me, they were very ill-fitting items. I contacted them asking them to change the ladies top immediately after placing the order, they said that they would make the changes. Now when I contacted them, they state that my ticket had been closed, they never paid anything, nor do they intend do as they blocked my emails. The order number is [protected]. They lied on numerous occasions stating that the refund had been made, then they said they would have to wait. The whole thing was a huge nightmare from beginning to end. They have taken my money & should not be able to treat people in that way. I have no idea why they are still in business as a company. Blocking somebody that you owe money to is technically stealing.

My name is Dieudonne C Byamungu
7318 Holly Hill Drive # 2139 Dallas Texas
Zip Code 75231

On January 30th, your company (Lightinthebox Seattle Washington) has taken 50.25 dollars from my bank account for my order of 2 t-shirts black & white square, size Small.

I am disappointed to see that 13 days after, you don't show up. Is this the way you treat your customers or I am just victim of your schemes.

I am at home from 4:00 pm.

Thanks for your silence after taking my money.
Dieudonne C B

I ordered a coat in early December. I live in an apartment building, so when it arrived it ended up with one of my neighbors. Apparently arrived on the 11th, but it was not in my hands until this past weekend, almost 2 wks later. (I don't know why my neighbor waited, maybe they did not notice, were busy etc).
I opened and immediately saw A. Product was the wrong color, and B. it was significantly thinner/flatter than advertised. The color I was concerned most with. I wanted to return for refund.
I "messaged" their customer service since no phone number is listed. They told me I could not return for I exceeded the 7-day return policy, and told me that it was "beige" which I ordered, that there was no false advertising.
I then explained what happened with my neighbor, and how their website misled me. There are apparently TWO separate & identical listings of this item:
(1.) https://m.lightinthebox.com/en/p/women-s-daily-basic-winter-long-coat-solid-colored-hooded-long-sleeve-polyester-black-beige-l-xl-xxl_p7052494.html?prm=1-2.1.92.1
(2.) https://m.lightinthebox.com/en/p/women-s-faux-fur-coat-long-solid-colored-daily-white-black-blushing-pink-s-m-l_p8244509.html?prm=1-2.1.92.1

One lists colors as Black, Brown, White, and Blushing Pink. The other just says Beige, using the same BROWN coat pictured in the other listing. I figured this was just an error or something, because clearly in photo it was a darker Brown and the other listing said Brown as well. One lists fabric as Polyester and the other as Faux fur and Cotton. One says to wash with similar colors, and the other says to wash separately! The prices are different, one $77.99 and the other $83.99. They are the same product so I ordered the cheaper one (duh!). Yet so many of these details contradict each other. That is false advertising, correct?!
As far as their return policy goes, their website says 7-days as well as 30-days for items under "warranty". To qualify for the 7-day, items didn't meet expectations, can't be used/still have tags, and the 30-day "warranty" items are faulty/damaged or the wrong size/color. Neither listing for this item specifies which policy it falls under, plus my item is not the correct color as advertised.
I have been going back and forth exchanging messages with their customer service "supervisor Megha", but they keep saying the same things over and over again, and are not addressing these concerns or answering my questions. All they are doing is telling me I missed the 7-day return policy and offering me $20 credit, which I do not want. I cannot call them and speak to anyone. I have no idea how to proceed, but do not plan to give up without a fight.
I posted the listings links above. Attached are photos of the item still in wrapping, as well as screenshots showing the two separate yet identical listings misrepresented colors, misrepresented & varying product details, and return policy. Please help!

I have ordered 2 rain jackets and 1 pear of shorts from LightInTheBox company online, on the internet from 14-15 the of January and have no products or answer until now from them, I have spent 642 danish kroner which I can't prove! I just want my money back! 😡 It is frustrating because I got this shopping site from Google and I thought that is a secure place to buy, it's actually unbelievable because every time when I've tried to track my stuff they are closing the page, I can not contact them at all! So I hope I can get some help after this message! At least LightInTheBox to write me and say what is wrong! Underneath I have attached some pictures with my order!

got the shirts a week after xmas and they are way too small and i cant seem to even get to the returns so now have no idea how to get my money back and need to return these shirts i ordered them at least 4 weeks before xmas and even though they finally got here they were way to small i paid thru my paypal account and would like my refund into that my invoice number is Lit6-[protected]

I am receiving daily, unwanted emails from lightinthebox.com. Their "unsubscribe" system clearly doesn't work. Today I've sent a number of messages to them at admin@lightinthebox.com and so far none of them have been bounced back to me as undelivered. I'm going to continue to do this regularly until someone from this business gets back to me. Is there anything else I can try to get them to remove my email address from all of their systems?

Pay for my grandson some light up tennis shoes and got them in the mail. They are the gold one but there no light on them and I pay for light up. Please get back with me about this if I had seen all the write up about your company you would had not got my money. Cant and wont give the shoes to he it not what I order are wanted.

I want to delete my account, but there is not an option on www.lightinthebox.com to do so. I would also like to opt-out of any emails and unsubscribe. There is not any contact information or email addresses to contact them, except for orders. My email is [protected]@gmail.com
Thank you,
Danielle Cornet

I received an email that my cancellation request has been processed and that my money will be refunded.

I did not cancel the order at all. Its my daughters wedding.

Don't know why the cancelled the order. No way of calling them. Just via ticketing system.

So frustrating.

Ordered FJQXZ bike shirt and shorts combo received from Shipping Dept, LTJS, 14915 177th St, Jamaica, NY.
Ref2: PHHHHHHHHHH 0029

Bike shorts received; seams immediately began to pop as I put on shorts for first time. I am not a large person, and the size was correct. Clearly defective product.

No return information given.

USPS Tracking # eVS
[protected] 50

Jeff Sindler

Not recieved! Men's Plus Size 3D Grafic Print T-shirt Size L $13.19. Order#[protected] of [protected]. Can't contact customer service in any way, tried. I ordered 2 shirts over a month ago, only one arrived. Waited for 2nd one to arrive seperately and never did. Company did not refund, nor return my money either. Does anyone know how to contact this company?