Light In The Box
reviews and complaints

Dear Sir/ Madam,
I would like to this complaint regarding my order which I did not receive and after getting no help from the customer service centre by writing to me to contact the courier when I do not have any direct obligation with them. I felt so embarrassed and angry for customer service to tell me that I should contact the courier in case I did not receive my order. Yet, I do not have any logistic arrangement with the courier.

My address is
Michael Omwony
Nijenoord Allee, Hoevestein, 239-16A8, Wageningen, Netherlands.

Date: 2022-01-05 Order [protected] Order total: € 38.37.

When I tracked the order, the courier indicates it is delivered and lied by making a remark "Recipient moved or unknown, please contact the sender". The above indicated is my current address and I have been at home the whole day from 2022-01-12 to date without moving out of my residence.

If the claim made by the courier was the truth "Recipient moved or unknown" then I would HAVE NOT received my order number order: [protected]. The courier came and delivered my order to the same address used above, for the order: [protected].

Thirdly, the customer service tells me the package is in transit but contradicts the remark.

Please, I kindly request your assistance or in event that it cannot be addressed then I request for refund for the same.

I will be grateful for your assistance.

Thank you,
Michael Omwony

I ordered two items from light in the box on January 1. A garter set for my wedding and 10 x mini warm white fairy lights.

The garter set has absolutely shocking quality. The sequins look cheap. The tulle looks cheap. The elastic has exposed threads and seams. I can't believe I paid $30 for this. What a waste of money. It's not even worth $5. There's absolutely no way I can use this.

The fairy lights have poor quality wire - it looks like it is going to break. It's really flimsy and thin. It just won't work at all with the centrepieces I'm doing for my wedding.

Seeking a refund. Company offered me a 10% refund. No. You sold the products to someone in Australia. Australian Consumer Law states that for a major fault they must offer a full refund.

Dear Sir/Madam,

I ordered a top from you on the 17th of December which has not arrived.
The payment has been taken out of my Bank.
I paid by Paypal.

The Transaction ID is 8RL45105LK838442G.

The Invoice ID is litb-[protected]-[protected].

yours sincerely
Mrs J K Pinnock

My address is
59 Nursling Crescent
West Leigh
Havant
Hants
PO9 5SR
United Kingdom.

The Wonguns have yet again found a way to be the cheap fks that they are. Permanently display ‘in transit' so you can't open a return.

I kick myself everytime when I go to a Wong website. Must try harder: only ourselves to blame.

I have tried several times to get in contact with light in the box re an order number, can't contact ANYBODY as there is no order number in my account and now I can't even return an item I am not happy with because there is still no order number in my account. The customer service for this site is shocking, I need help in some way to return my item

I had ordered 2 3-in-1 jackets. One for myself (normally a medium) and 1 for my mother (normally a large).

The jackets I ordered were a large for myself and an extra large for my mother. I ordered a size larger just in case. When they arrived, they were so small that the extra large was way too small for me.

The company used DHL Express to deliver it to me but emailed me that i could not use DHL Express, Fedex or any other cheaper express means of shipping. I had to use regular postal service.

First of all, it cost me $135.60CAD to ship to China and it could take up to 3 months.

When I emailed a copy of the receipt and the tracking number, I was informed that I would have to in a sense EAT my $135.60.

First of all, I went to Light in the Box Canada website and it is not written that the items were coming from China. The price tags are in US dollars.

DO NOT ORDER FROM THESE CROOKS!

I ordered a Mermaid Trumpet dress from Lightinthe box web site on November 12, 2021 and received on December 2, 2021 USA date which would be December 3, 2021 overseas. Order number [protected]. Order total, US $186.16 dollars. LITB Customer Service ticket # [protected].

The company Size Chart for the dress measurements displayed on the web site was incorrect which was used to order the dress. The dress ordered was not custom made as indicated by Min, Customer Service Executive, per email received on Saturday, December 4. I had mentioned in my email to Customer Service that there is an extra charge if the dress was customer made as noted on the web site for $20.99, which did not apply to my order. I emphasized that the measurements used where according to the Size Guide posted on the Lighinthe box web site. The dress does not meet my expectations. I wanted a refund for the dress purchase.
I also mentioned that according to the Lightinthe box Return Policy, there is a, "7 day No Reason Return, " Section.
The product is brand new which I had just received in the postage on December 2, 2021 USA time. On December 3, 2021, I sent an email to Lighinthe box web site to Customer Service requesting a refund along with a photo of the dress which was required to proceed, after submitting the information, to receive a refund ticket from Customer Service. I received an automatic email response on December 3, 2021, from Lightinthe box website that Customer Service would respond to my ticket within 1 working day.
On December 4, 2021, I sent another email to Mia, Customer Service Executive and received the response, "Kindly note that whether you choose the standard size OR customized size, they are still considered as Made-To-Measure on our website." "As an appreciation for your support for your support in shopping with us, may we offer you a REWARD of 10% of your item's value of ($15.75)? … For your non-refundable item, you may consider giving away to a friend/family member if you do not wish to keep the item."
Lighinthe box Return Policy states false claims for return refunds.

My name is Ncomokuhle Khumalo from South Afria
Kwazulu Natal in Nongoma. I place two order to your company on 20 November 2021 and made a payment for these two orders the problem is I didnt receive any emails or messages with the ORDER number.The amount of my first order was R1709.50 And the second order was R2028.81.

Thank you

I ordered a $40 dress from this company. I ordered it on November 5, 2021.
This is my information through the company:
Ticket ID: [protected]
Order Number: [protected]
The item finally arrived around three weeks later. It was horribly made and the size was extremely wrong. I tried to give the item back but because it costs more to mail the item back, they will not accept refunds. Furthermore, they won't even refund me and said they could only give me $8 in store credit. Of course it would be ridiculous to give them any more of my money. A very dishonest company!

I have ordered one shirt and it has been 2 months, still the shipment not delivered to me and still they didn't do the refund also, bad customer service and shipping.

I ordered a sofa cover in the lightinthebox.com with DHL expediate shipment. The order was sent and received on time. However, I was so disappointed when I opened the package and saw there is a big hole damage in the product. It is so damaged and should never pass the quality control. So I log in the system and tried to contact the customer service and request the return-refund. After many times trials, the system never created a return ticket. I looked through the whole website and tried to find the customer service email or phone number to contact without success. So disappointed and never to buy from this website again.

I have paid for 2 bicycle bags and paid €75 for delivery to my home address in the Republic of Ireland. Money has been taken from my account. I have no Oder number but the bag reference number on the website is 6946776. Can you confirm you will be sending this item to
Mr M Donnelly, Kinard, Legan, Co. Longford, N39 W201 EIRE.

My email address is [protected]@icloud.com

If no response is received within the next two working days I will cancel this order.

I ordered dresses from light in the box and when they arrived
they were
"Faulty items damaged/broken, or soiled upon arrival"

I completed a ticket to receive a Product return form
and they will not process this and have completed the ticket. "as resolved"
I have complained to a supervisor
This issue is not resolved when all I want is a returns form and my refund for the dresses

I truly don't think that they stitch the correct size labels to any clothing. They probably have some underpaid person who does not know what they are doing.
******* this is the most crooked company that i've ever dealt with.*******
they ship from their us warehouse but i had to return the sizes that were wrong, to china. It cost me 150% more than the cost of goods to ship to china. That was 3 months ago, still don't have my refund.

I was set an order in June and I wasn't satisfied so I got in touch they said I could send them back I could have €5 and another item I didn't want another one so I sent it back cos me £19 so I was out of pocket again I must have sent about 15 emails but they have not refunded me any money back. The items was a dress and a jumpsuit So I am owed about £60.

Received my order On 0CT 26 and ordered 3 of same dress for colors dress did not like. Trying to get returned in 10 days, none of addresses work need a ticket. acknowledged receipt but not computer savvy do not know how to upload all this for a $400 dollar return and they make it so difficult and all i want is a return address. A ll i want is a return address before 10 days and they make it more difficult

After receiving my items from light in the box I wanted to return my items I ordered both in size large one was too small and the other was 3 sizes too big even though the sizing on both products were the same also the colour was not the same as the one on line the on line was a bluish green the one I received was mite grassy green after requesting to return the products I was offered a 30% refund if I keep the items but if I want to return them for a full refund I would have to send them to the warehouse in China and that would cost me more money . I noticed on my parcel the address was uk adress in Birmingham and want to know why I cannot return it to that address I have tried to send email and phone and send a message to customer service but received no reply I will enclose photos of my products and would like to resolve this as soon as possible

I purchased a jacket on 15th September, and when I received it it was not the same colour as the picture and was very small.
I started a return and they came back to me to offer me a discount of 10 % if I kept the item and did not return it. As it cost me £80, and did not fit at all I refused this offer.
They then came back to me to say I could then have 30% off the cost if I kept it. I refused again. They then came back with return details to return to China. They made out this would take 30 days and there would be no refund until the item was received in excellent condition. They also said that customs may not clear the item .
I am really upset it was a lot of money to pay and now looks like I may lose the £80 with no jacket to show for it. How can they do this? The package came from a Birmingham address, not from [protected]@ Have I been scammed? Are you able to advise me please?
Kind Regards
Lynn Outhwaite
Lynn.[protected]@yahoo.co.uk
[protected]

My name is Tracey Burns, I bought an item online on the 30th of September, my order number is [protected], when I viewed my receipt I noticed the company had left off half of my address, I've been trying to contact you to make sure that you have the right address., Otherwise my parcel won't get to me, my home address is 20 Hugh Street, Ashley, New South Wales, 2400, Australia. Please message me back on my email address [protected]@gmail.com to confirm that you infact have the right postal address . Many thanks kind regards Tracey Burns.

Bought a dog collar for $32 put in on my dog within 2 days falling apart rhinestones falling off collar is really poor quality
Light in the box refused to look at the bad quality said once product is opened no refund how do you know if product is ok until you use it? They just wouldn't look at my complaint