Life Time Fitness review: Very unpleasant.

Even though I was actively sitting in a chair watching 10-year-old children play in the water, the lifeguard kept pressuring us to either get into the water with the kids to stay within about 3 feet of them, or insisted that the kids should only play at ankle-deep levels. The kids were floating and playing in the water and may have bumped into the lane line, but they didn't pull on it or touch it, yet the guard kept blowing the whistle, annoyed and angry, repeatedly telling the children not to touch it, making a '4' finger gesture as if repeating it four times, showing all kinds of anger. The kids were baffled and tried to explain that they hadn’t touched anything, but the guard became even more frustrated, made gestures expressing impatience, and ignored them. Interestingly, another white girl nearby was moving the lane line around by grabbing it, but the guard said nothing. Instead of explaining the situation to us as parents, the guard whispered to the next lifeguard on duty, giving us the impression that they were relaying our story, which was unpleasant. It felt like the guard was dismissive because we’re Asian, they just got angry at the kids, didn’t listen to them, and acted purely on their own mood before leaving. The kids felt confused and wronged, saying they never want to go back.

The policy and guidelines state that the responsibility for a 12-year-old child lies with the parents and that the guard bears no responsibility, yet who gave them the authority to angrily react based solely on their own judgment without even listening to the kids? Regardless of whether it’s a child or an adult, is this the proper way to provide service to customers? Paying a high price and receiving such treatment is very unpleasant.