The complaint has been investigated and
resolved to the customer's satisfaction
Liberty Tax Serviceexhorbitant charges

We had our taxes done by Liberty Tax Service, having missed our appointment with our accountant a few days earlier due to an illness in the family. This year our taxes cost us nearly $600 when in the past we had paid our CPA $325 to complete both the state and federal taxes with deductions. Our taxes were simpler this year, yet we paid far more than should have been charged. I will never use Liberty Tax Service again for doing our taxes, and am telling everyone I know to avoid them and seek out a good CPA or tax accountant who will do the same work for far less.


  • Li
    Liberty Tax Customer Care Apr 23, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Ripped Off in Escondido,
    We appreciate you reaching out to us via Liberty Tax Service makes customer service our priority which is why we offer a satisfaction guarantee. We want to help! Please email us directly at [email protected] and we'll be happy to investigate your complaint. In your email please include your name, your phone number, and the office location (street, city and state).

    Kind regards,
    Liberty Tax Customer Care

    0 Votes
  • Hr
    Hrothgar Apr 18, 2010

    When using a Tax Service or preparer that you aren't familiar with, do not sign anything related to the return until you have reviewed the return, refund amount from the return, and a statement of the preparation and filing fees. Also, unless you are desperate for cash, do not take the 2nd day or instant retun offerings. They are a rip-off. Instead, take the 2 week refund with direct deposit (approx 3 weeks if you want a check).

    If you are unhappy about your return, refund or fees, gather up your tax documents and go somewhere else. You are not obligated to pay them unless they file, and they cannot legally keep your papers. If you tell them up front that those are your terms for doing business with them, the will either tell you to go somewhere else, or will try to minimized your fees to retain your business. Until recently I worked as a tax preparer for a national firm, and would often discount fees to treat a client fairly. As an example, Dividends and Interest are both entered on thepage of the tax return, and the program that calculated charges charged $20 for a single entry on that form, with additional charges for additional entries. Somebody with a small savings account earning between $10 and $20, with no dividends, would wind up paying more to report the interest income thanhe had received in income. I would frequently not charge for that page if it was a money looser.

    0 Votes

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