Never go here to get your taxes done. I have never dealt with a worse company and here's why...I had never done my taxes on my own before and wanted to get some outside professional help. There was a Liberty Tax right near my apartment, so I stepped in and had a few words with the ladies working there. They seemed very friendly and competent so I came back the following week.
I asked for a price upfront she said it would depend on my situation. After completing my taxes she attempted to charge me almost 400 dollars, now keep in mind I did live in two states that year, but I own no property, I'm a recent college grad with no spouse, no kids, and only one source of income. I balked at the price and she cut it in half for me, now that should have been my first warning sign, the fact that they could be so arbitrary with their prices. They sent me home with all my documents and detailed instructions on where and how much to send, unfortunately many of the totals they gave me were incorrect. They failed to communicate that with me even though they realized the mistakes they had made. I came to find that their head quarters had a very different set of numbers than I had. I also found out that they had failed to submit my data to another state I had lived in. Not only that by they had charged me an extra fee after I had made very clear I did not want a particular service.
I became irate and demanded my tax prep fees back. They refused even though I had ample proof that they had done a very poor job. However I did not give up. I called their customer service line every two days and sent countless emails for at least 2 months hoping that someone from Liberty would actual try to deal with my problem instead of ignoring me hoping I would go away. BTW the manager actually refused to give me the customer service line number I had to go look it up when I returned home. They gave me the runaround at every chance they could and even 'lost' my complaint twice. Eventually I did get my money back, but wasted a lot of my time in the process. Please save yourself a headache and do not go to this company.
I had my taxes done by Liberty Taxes in 2008. The 2008 taxes were done for NY state and were done incorrectly as they did not appropriately prepare my NY state taxes. Although it was clear that I lived in NYC as all my paperwork for that timeframe was for NYC, including my W-2's, AND they filed NY state taxes, they are saying that I gave them a MD address, so they can't take responsibility. The MD address was my current addres for 2009 where I was living and asked for my taxes and forms to be sent. It was very irresponsible of them to pretend as if they did not know to use my NY address and deduct NY city taxes for the county that I lived in (King's County).
In general, I found them to be unethical in that they would not refund my return due to their error (which resulted in me getting about 2500 less in tax returns than I was expecting--I had planned to do stuff with that $). I am not sure Liberty is good at doing taxes outside of the region where they are. They didn't know how to prepare my NY city taxes as a part of my NY state taxes. If my money is not refunded, I will continue to post this story on BBB and every site I can find.
I just found out the very sad news from this Liberty Tax offices #1 record holding blue eye daughter named...
We had our taxes done by Liberty Tax Service, having missed our appointment with our accountant a few day...
YES, it was unethical for him not to disclose the fees right away, especially when I asked him point blank before we started what the fees would be. He continued to respond, "We will get to that later" however never did tell me what the fees were until after the taxes were completed. I eventually contacted the Better Business Bureau and filed a complaint, as well as contacted with an individual who works for Liberty Tax who confirmed they are NOT supposed to charge that large of a fee, especially for two tax forms. I eventually went back and requested my paperwork be returned and put a stop payment on the $350.00 check and went elsewhere. All these people on this site are not making this stuff up. They are ripping people off in larger amounts what they charged me and I would not refer anyone to this place because it is a scam.
I paid to get my taxes done by Mitch's employee. I was to get a refund. I got a letter from the IRS, and...
I was charged $400 for doing their job. <br /> <br /> In past years I have always done my own...
We went to Liberty Tax last year to file our federal taxes. We almost fell on the floor when they presented...
I was quoted a price of $89 for my tax preparation before any paperwork was started and was told that I...
We used this tax service for 2007 and 2008, with no issues. This time we went to a different branch. They did not disclose how much they were charging. Then when we read through the paperwork we call imediately to dispute $440 charge! I even went there, they said they could lower it if they did it different, but we would get less money from Government. After the money was direct deposited, they added an additional charge of $49.95. When we disputed it, they said it was for efiling, which, we thought was free. Again, this was not disclosed. I have tried calling corporate office 4 times, and no one will call me back. DON'T USE THIS TAX SERVICE! It would have been cheaper going to an accountant.
1-25-10, I entered into contract with Liberty Tax in Grosse Pointe - Owner Don McGlone) for a Refund...
I had my taxes done at Liberty I was offered a one day refund or a two week refund. I chose the one day refund which I was denied for, so I was told i ended up doing the two week refund which is not a two week refund. After two weeks of waiting, you have to then wait another one to four days for the deposit to clear they say. Why would someone in their right mind want to pay high fees for a refund they are going to receive fifteen plus days later. You cantwait and get your refund in the mail for free. They dont deliver what the promise. They dont tell you this up front because they know no one would choose this. They dont tell you their fees up front, the young lady who did my taxes, told me what i had coming back, with their fees already subtracted. A t.errible way to buissiness. I would recommend them to my worst enemy.
Went to have taxes amended in July 09 after purchasing my house just like I was told by real estate agent. Paid liberty tax $125 to file the amendment. They told me it would be 6 to 8 weeks before I got my check. well at the end of week 8 I had not heard anything so I call the IRS, and they tell me that my amendment was rejected for missing paperwork. I had to refile and now the wait period was 12-16 weeks. I went back and liberty told me that this happens all the time. they redid the amendment but for some reason did not include the missing form. They told me it wasn't needed. and gave me 50% of my 09 taxes.in December 09 I called the IRS again to see if they made any progress. was told that on 12-6-09 that they were re-evaluating my claim and that it would be another 45 days. I call at the end of 45 days and got no explanation on why I still haven't got the check and that it would be another 3o days from 1-20-10. Went back to liberty to demand a refund of my original payment and was told they couldnt do that since the owner was not there and the IRS already had my amendment. Left my contact info and was told to expect a call that night. Waited till Saturday for a call and nothing so I went back and told the owner what happened. He offered to do my 09 taxes for free. I responded with "If you can't file my amendment right the first two times why should I trust you with my actual return?" I filed my return with H&R Block and I will actually get my 09 return before I get my tax credit. The problem is I was part of a program where the state uses part of the housing credit to make the down payment on my house and because I still haven't got the tax credit it will turn into a second mortgage that I have to pay on for the next ten years. Avoid LIberty Tax it is a waste of time.
I filed my taxes with Liberty Tax Service because of the advertisied RAL, I relize that these loans are a rip...
I am writing to get a resolution to the serious injustice my husband and I have encountered, at the Aberdeen SD. store. Owned by Terry Narum of Sioux Falls SD.
January 2009, we chose Liberty Tax for filing our 2008 taxes. During this preparation I noticed that I had forgotten, my Wyndham Hotels W-2. Sense we lived only a few blocks away, I drove home and got it. When arriving back, I handed papers to the tax preparer. After being there for almost Two hours, we where thrilled to be getting a return of $5391.00, the most we had ever gotten back, we where so happy we wanted to sign and get our money.
January 2010, I received a letter from the IRS stating that we did not summit $10, 910.00 worth of taxable income. IRS states we owed $2187.00 for this error. Confused I called Liberty Tax [protected], phone being answered by a message that they are open on Wednesdays; I left a message with my concerns and ask for a return call. That week went by with no call back.
January 13th, I called again and made an appointment for the 14th @ 3:00pm, reinstating my concerns.
I took with me the same papers; I had received from the preparer in 2009.
Rose was sitting at her desk as I sat down; she took a folder from her desk drawer, which was mine. I gave Rose the letters from IRS, after about Five minutes I explained to her how to read them. Rose, then informed me that my W-2 from Wyndham Hotels was not in there file. I handed her my file and she went threw it, stating the something. I became upset and asked what Liberty was going to do to help me correct this, at that time Rose offered to pay penalties and interest, I told her that was not enough. Rose asked how I knew I gave all W-2's to preparer, told of having to go home and get them, coming back and handing them to him. At that time she said person that did ours work on Monday the 18th, she would talk to him and call me. Still very upset I said like the call back I got last week, after leaving a message. Rose at the time told me that not all calls get heard, which only added more anger toward Liberty Tax. I told Rose at that time I would protest in front of store if I could not get the help that was needed to correct this. I asked for a guaranteed call, was told yes on Monday the 18th.
The meeting lasted about 20 minutes. So frustrated when I got home, I went threw my papers in the folder and found the missing W-2, which she had over looked, I have to wonder on purpose.
Thinking I would just give up and go away.
I never got that call either on the 18th.
I call Liberty Tax on, January 20th, was told they were going to do nothing sense I signed papers, all this was my fault, reinstated that I would start at 4:00pm and end at 5:30pm for the next Five days, with protesting. I, was told that I better not do that, I ended call.
At 3:45pm I received a phone call from Terry Narum, asking about my protest. Terry telling me that I signed papers and that there is nothing they will do to help, also that he would have his Lawyer after me. I asked are you threatening me, was told it would be a fact. I stated the 1st Amendment, and told of talking to all the local authorities on my rights, Captain Dave McNeil, from sheriffs office, saying that I was well within my rights to be on the sidewalk, which is city property. At that time Mr. Nanum said "look little missy you better watch your self". I asked Mr. Nabum never to call me that. I ended call, feeling that I was being threatened and he was trying to scare me.
Arriving at 4:00pm, we set up and held our signs proud.
Being there only Fifteen minutes a Liberty employee came and asked us to leave, I politely said no. Few moments later a Police Officer arrived with KSFY news reporter. The Officer went into store and reporter started filming, Officer came out and spoke with us, telling us that we had every right to be there and left.
During that hour and half Seven cars stopped and asked us what was going on, we told our story and they told theirs, of the dealings they had with Liberty Tax. Not good ones. Those persons also stated that, if it where not so cold out, they would be right with us. Jay and I had our picture taken by at least twenty different people. Aberdeen News Paper also did interview.
January, 21st our second day, was just as eventful, persons taking pictures and honking, waving, giving us thumbs ups.
KSFY stopped and finished interview, which aired at 10:00pm on the 22nd.
Mr. Hewitt, we are asking that you correct this with the IRS. Jay and I are very humble people, that don't have a lot. We really needed our refund this year to buy groceries, diapers, pay our huge heat bill. The IRS has taken our whole refund.
I am writing to get a resolution to the serious injustices my husband and I have encountered, at the Aberdeen...
When iwent into a liberty tax service in franklin tn, to prepare my tax refund the nice lady named cassie...
On April 8, 2009 I was informed by the owner Terri Perice she would need a waver the last week of tax season...
They have no clue what they are doing when it comes to filing an amendment. My husband and I filed our taxe...
Liberty tax didnt file my returns. I went in person to their office and submitted all documents in early march. They promptly encashed the fees and lied to me that they had filed my returns. When I called them the end of march, they told me they are yet to file it and will file in few days. Its now the end of april and they have not yet filed it