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We were pre-approved for a home, submitted our deposit, and provided all necessary documentation for the purchase. However, during our meeting, LGI changed all the terms, which led us to decline the offer, stating it was not what we had been promised. Despite this, our deposit check was never returned. A month later, LGI deposited the check, claiming it was a banking error, and instructed us to retrieve it. When we arrived at their office, we were told to expect the check the following week, but since then, our calls have gone unanswered, and we have received no response from LGI's home office, which only leads to a voicemail.
Claimed loss: One Thousand Dollars deposit
Desired outcome: Refund of our deposit
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Request a formal refund in writing and demand a clear timeline for when you’ll get your deposit back. If they continue to avoid you, escalate to consumer protection or take legal action. Hold them accountable for their lack of response.
I am currently in the process of submitting documents to a local small claims court, where I will be seeking compensation for damages incurred.