Menu
LGI Homes Customer Service Phone, Email, Contacts

LGI Homes
reviews & complaints

www.lgihomes.com

Learn how the rating is calculated

1.1 80 Reviews

LGI Homes Complaints Summary

2 Resolved
78 Unresolved
Our verdict: If considering services from LGI Homes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for LGI Homes has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of LGI Homes. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

LGI Homes reviews & complaints 80

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest LGI Homes reviews & complaints

ComplaintsBoard
L
9:26 pm EST

LGI Homes Furnace -

Today's date: February 3, 2022.

The thermostat is and has been set on 90° for two days. The air coming out of the ceiling is cold. As you can see by the attached photo, it is only 62° in the house. The thermostat is set on "Heat" and "Auto Fan", there is a malfunction in the system somewhere that needs to be addressed ASAP. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently.

Desired outcome: Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. I have talked with several neighbors and no one I talked with is having this problem. I would appreciate a quick response

Read full review of LGI Homes
View 0 more photos
Hide full review
ComplaintsBoard
R
5:14 pm EST

LGI Homes warranty login and customer care

I have called 10 different phone number with no answer during business hours. I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. No one has reached out or assisted with trying to resolve this issue. I need to file a warranty claim for a leaking roof that is only 3 years old,

Read full review of LGI Homes
Hide full review
ComplaintsBoard
D
5:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LGI Homes Circuit breaker - rain deflectors

I have a circuit breaker that trips on almost a daily basis. I believe it is a faulty breaker and needs replaced. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036.

Desired outcome: Check to see where the actual problem is and install the deflectors.

Read full review of LGI Homes
Hide full review
ComplaintsBoard
M
11:59 am EDT

LGI Homes My imaginary easy move in home

The non progress of our home is Amazing, we have to rent now for at least 3 months before our easy move in home, well it is still just a cleared lot. Let's see what can be done to clean up this Palm Bay Florida office as I'm running out of room for all the smoke that's been blown up my @$$! Have nothing to do but wait and complain I guess thanks LGI.

Desired outcome: A HOME YOUR A BUILDER

Read full review of LGI Homes
Hide full review
ComplaintsBoard
R
8:12 am EDT

LGI Homes Your sales agent

To whom to may concern,
In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. Even though I had a set appointment. Yes, I got upset, and they set me up with any other sales agent. My client signed a contract on April 24, 2021. After that, The deal seemed to go downhill. The only time I heard from your sales agent was when I reached out to him. Until after several calls/texts. As time went on. Nothing was done in my client's home. At one point, I sent your sales agent and text asking for an update. He responded back and said, I am not at work, ask on Thursday. (This was on Tuesday) I'm sorry, This is not acceptable. I am always there for my clients. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. At this point, they are asking for the earnest money back. I believe the way they were treated and spoke to, is the least LGI can do. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money.
Rosann Boyett Garcia
[protected]
rosann.[protected]@gmail.com

Read full review of LGI Homes
Hide full review
ComplaintsBoard
K
1:34 am EDT

LGI Homes Builder (LGI Homes) will not refund $5000 security deposit

I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. This was back in February 2021. Now sometime in June, I heard from their agent that the SFR was nearing completion and they wanted to close end of July. I wrote back saying that I wanted to push out the closing by 1-2 weeks as I needed to buy this property as a 1031 exchange and my sale was also closing around the same time, July 29th to be precise.

I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. I needed the money from my sale to pay the builder.

On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). I breathed relief that we won't be cutting this too close.

However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! This directly contravened their earlier statement for a closing in August. They just would not budge after that.

Best case, it could have worked out, however unfortunately, my sale condo had some last minute hiccups and it didn't close until August 6th, one week late.

I didn't have the cash to pay LGI Homes on July 29th, the day of closing. I asked them to wait just a few days but they wouldn't listen. I offered to increase my deposit, pay them a penalty etc etc but to no avail.

They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. They turned around and put the home immediately back in the market.

As a result, I'm 33K in the hole. 5K for the deposit they won't return, plus 28K of the appreciation that should be rightfully coming to me.

Do I have any legal remedy here?

Oh, and I bought this property through RWN (Real Wealth Network). They are not being very helpful.

Read full review of LGI Homes
Hide full review
ComplaintsBoard
K
11:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LGI Homes Pats of outside wall top area breaking off

6/26/2021.

Kevin Wilkins
30674 Satinleaf Run
Brooksville, FL 34602
Email: [protected]@yahoo.com
Phone: [protected]

Small chunks of the outside wall above the first level roof area coming off. Repair it.

Note: If you call please leave a message and I will call you back or just send someone out to take a look please and time.

Kevin Wilkins

Desired outcome: repair the area

Read full review of LGI Homes
View 0 more photos
Hide full review
ComplaintsBoard
D
7:31 am EDT

LGI Homes Flooring

We purchased the home in January 2020 in the Crowley, TX area. Over a few months period the flooring began to separate. I informed their rep who came out (Oct. 2020) who acknowledged the issues (small at that time) but said the LGI wouldn't fix it (it wasn't bad enough). This person was later let go by LGI or quit. Several months later the flooring was coming up throughout the home. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. The flooring was installed over a 1 1/2 day period and was not installed properly. Planks that have broken edges were used. Planks were broken because they were too long when installed. Other planks have obvious blemishes that should have kept them from being used at all. Ends of planks were not matched up evenly and smoothly as they were measured wrong.
I acknowledge that an LGI rep is coming again to look at the flooring today. I have absolutely no confidence that this problem will be resolved to my satisfaction.

Read full review of LGI Homes
Hide full review
ComplaintsBoard
T
4:16 pm EST

LGI Homes Sales department

BEWARE of the SCAM. Unethical pre-approval practices where they say you are pre-approved without looking at any documentation. They do this so they can get you under contract and collect a quick $1000 from you. The first person I spoke with Josh was rude and brushed me off because I told him I wanted to think about my decision. I explained to both Josh and Jack Kang that I had a unique situation and would like to speak with the mortgage company first so I do not receive a hard hit on my credit for no reason. The sales manager Jack Kang tells me I can not speak with the loan officer about my file prior to signing the contract. So I sign the contract and everything I told them about my file is the same reason as to why I was denied. We could have avoided the hard hit if someone had just listened to me or allowed me to speak with the mortgage company. Let's see if I get my money back.

Read full review of LGI Homes
Hide full review
ComplaintsBoard
M
5:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LGI Homes Breach of Contract

Oak Ridge location in Fort Worth Texas has the worst customer service! The sales manager sold my house that I was UNDER CONTRACT to another family. He admitted to BREACHING MY CONTRACT and they cannot be trusted! They just tried brushing it under the table like it never happen and didn't seem to want to solve the issue! Buyer Beware, save yourself the headache! Don't trust LGI HOMES you'll get the run around! THINK BEFORE YOU BUY SHOULD BE THEIR MOTTO!

Read full review of LGI Homes and 1 comment
Hide full review
1 comment
Add a comment
S
S
Stanley Acres
, US
Mar 27, 2021 1:10 pm EDT

This is exactly what's happening in North Carolina as well

ComplaintsBoard
E
10:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LGI Homes Terrata homes

My husband and I are Veterans seeking to purchase a Home in the Houston area. We completed the inspection on a Terrata Home Sterling Lakes and the findings were enough to walk away. I wanted this home, we are at the end awaiting closing and the home is not complete. We have purchased tickets and taken leave to close on this home; considering walking away.

Read full review of LGI Homes
Hide full review
ComplaintsBoard
B
1:13 pm EDT

LGI Homes Too many to list - customer service is the #1 complaint

We purchased our home in the beginning of 2016. It was a brand new home. After a few months living here I completed a form of issues we had with the home and turned them into the contractor manager. Every single issue was dismissed or a lame excuse was given. Now we are trying to sell our home and an inspection was completed. All the issues I pointed out, plus many more, are on this report. I sent an email to LGI last week and have not had a response. I just want them to stand behind their workmanship. I've attached the summary pages of the report. I've already spoken to both of our insurance companies about these issues, and they have both said that it is the builders responsibility to take care of them. These are issues that are builder issues. Since I tried to take care of this before the 11 months after purchase expired, I believe that LGI should still stand behind the issues. An inspector should be sent out that will not dismiss them with some excuse such as woodpeckers, or a light doesn't work all the time for cooling reasons, when all the other lights work fine, and a deadbolt should fit into the striker hole, but it is 1/2" lower than the hole. Please help us.

Read full review of LGI Homes
View 0 more photos
Hide full review
ComplaintsBoard
G
2:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LGI Homes Multiple repairs on the inside of my house that need to be fixed and it hasn't been fixed

I have knock down issues by my front door. And my back door leaks water every time it rains and it doesn't open or close right. We also have tile coming off the floor in master bath. And a plumbing noice in ceiling of living room. I have reached out to LGI multiple times I've even visited the office multiple times no callbacks no scheduling issued and found in the their computer twice that it was closed out like the work has been done and it wasn't. I have left messages and still no response. They tell me to keep putting it back in to get resolved and that doesn't work either it's like they hope I just give up.

Read full review of LGI Homes
Hide full review
ComplaintsBoard
D
6:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LGI Homes vinyl window shutters

I noticed white splotches on the second story brown vinyl shutters. I initially thought they were bird poop stains and made plans to clean them. When I got on the roof to start cleaning, I discovered that the shutters were originally black and had been painted brown. The white was the primer (incorrect type not intended for vinyl, obviously) on the backside of the brown paint. When I rubbed my hand on the shutter, the paint literally fell off in large patches. I feel that LGI should replace them with factory brown vinyl shutters. No builder in their right mind would order one color of vinyl shutter with the intention of repainting them - this was obviously an error that they intentionally elected not to correct.

Read full review of LGI Homes
View 0 more photos
Hide full review
ComplaintsBoard
D
10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LGI Homes the roof

I am contacting you about a home I bought from your company in 2015, and was built in 2014 . Its in Lake Alfred Estates in Lake Alfred, Fl. The problem is every time it Rains
I notice streams of black residue show on the roof trim. Causing the concrete driveway to turn BLACK! Also in the front of the entrance way of the house. What is to be done about this?

Read full review of LGI Homes
Hide full review
ComplaintsBoard
L
6:16 pm EDT

LGI Homes deceitful.

Kept receiving zero down flyers on new LGI homes. The zero down turned into 13k at first then 21k required per underwriter to move in..! I tried to make it happen but not able to after putting one thousand down as earnest money. Can they legally keep my money yeah probably I was told not getting a nickel back. Did I get caught up in the moment with a zero down flyer initially absolutely ! Live and learn but after reading these complaints maybe I lucked out..

Read full review of LGI Homes
Hide full review
ComplaintsBoard
M
9:19 am EDT

LGI Homes outdoor paint

We have been in our home for a year now. The paint on the ceiling by my front door is pealing away. It never gets wet or anything. My front door paint is also pealing. We also have nail pops and board separation that we were informed is our responsibility to fix ourselves. Someplaces are missing paint all together. I don't think this should be our responsibility, house paint should last more than a year! I also want to know how we are being charged a fee for a security system that our house is not even wired for. Yet it's included in our HOA dues!

Read full review of LGI Homes
View 0 more photos
Hide full review
ComplaintsBoard
E
3:50 pm EDT

LGI Homes home poorly built

Driveway was cracked and front entrance stucco was also cracked and I was told at walk through that it would be repaired and after moving in the construction mgr said nothing can be done also other discrepancies like vinyls tiles were lifting up off floor and garage door was not put in right it constantly squeaks as if it were put up centuries ago I complain about it through correct channels by putting a repair request on their 10 yr warranty and every time they looked at it they said I needed to oil it i've oiled it so many times and still the same now I bought this home that is supposed to be a good quality neighborhood and the new home their building the have been selling them to an outside leasing investor which in time my home that I purchased will never go up in value no one wants to buy a home in a renters community. If I would have know what type of lies lgi gives you to buy a home I would have never bought a home here not happy with lgi at all! I will make it known to all even if it's through word of mouth how horrible lgi lies to their clients!
Not a way to do realestate business
Shiftiest company buyer beware stay far away from lgi not worth the price even though they offer you free closing cost strings come attached and the type of string the right off during tax time so the make their money and u lose yours!

Read full review of LGI Homes
Hide full review
ComplaintsBoard
M
10:30 am EDT

LGI Homes Émployee @ magma ranch

My fiance and i drove and 1 hr & 6 minutes to magma ranch to see the property. Greeted by Kris Zema. Nice @ first showed us around talked to us about LGI. She ran our credit. We knew it wasn't great. But she came back she back saying not bad. We went out too see a house not the house that we wanted we were not there to buy but too rent for $989.00 the Taos... Anyway we went back to the office sat down with the loan depot lady named Jessica. She.was a peach we signed the home owners paper work and the loan paperwork. And left about 3 days later Kris Zema calls me and says i want $37000.00 purchase price $1000.00 holding fee $6500.00 closing cost now and my fiance and i we're like wait a minute she can't do this she's in breach of contract. So we have backed out of the whole contract with them they have caused me so much stress i got put in the hospital having a seizure because Kris Zema wouldn't keep texting me and harrasing me. I hope this never happens to anyone else what ha to us

Read full review of LGI Homes
Hide full review
ComplaintsBoard
Y
6:44 pm EDT

LGI Homes air conditioning issues

My husband and I purchased this house February 2018.
The problem is this On cool temperatures (winter)we are fine with the AC till summer comes, my house becomes a Tropical Amazon inside, temperatures over 85 to 91 Fahrenheit's. This is just horrible A brand new house! We called the Lenox technician who charged us $175.00 for a Thermostat replacement plus $60.00 for the services still my house temperatures over 85 I want to sell this Lemonade of a House I'm sick of it!

Read full review of LGI Homes
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

LGI Homes contacts

Phone number

+1 (281) 362-8998

Website

www.lgihomes.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with LGI Homes?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LGI Homes Customer Service. Initial LGI Homes complaints should be directed to their team directly. You can find contact details for LGI Homes above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about LGI Homes. Discuss the issues you have had with LGI Homes and work with their customer service team to find a resolution.