LG Electronics

Hello all,

Hope this email finds you well.

Please note that we are having a terrible experience with the customer support service after we bought multiple refrigerators and washing machines trusting the LG brand.

Kindly note that I have asked for a technician to set the washing machine multiple times with each time no one calls or show up during the estimated time. And finally after pushing multiple times that we are in need to get the washing machine to work as soon as possible a technician has been sent to set the machine but he did not test it after setting for the input/output water, we tried to power on the machine and when we tried we found that there is an error displayed (dE2) and it did not run the program. After that I found the output water cord is not put in the sewer pipe at all.

We are still facing an issue to get the machine working after the error we faced.

Multiple escalations were asked from the call center(19960) but no one answered us yet.

We have been trying to contact LG global support to aid us push on the local support to get this going and finalise the issue ASAP.

Kindly find the phone numbers that we apply the complains on

‭+[protected]‬
+20 [protected]
‭+[protected]‬

Waiting to hear from you the soonest.

Best regards,
Ahmed Metwally
[protected]@outlook.com
+[protected]

Lg customer service is an absolute joke! Our high-end lg refrigerator (model #lfxc24726s/02) has not been working now for over two weeks. The geek squad from best buy came out and diagnosed it as having a bad compressor. This is a factory warranty issue. We called lg a total of 11 times and each time we were given an rnn number and said a technician would be contacting us. That never happened! We would repeatedly call back and speak to a supervisor and again each time they would reassure us that someone would be back in touch. We never lost our cool, knowing that never resolves issues. However, we would be put on hold and disconnected repeatedly. Upon calling back, they would document in their notes that we had hung up on them! Additionally, the hold times to wait for a supervisor were insane! My husband timed it and a "one hour" wait was the average. After speaking with several appliance repairmen, lg is at their bottom of the list for quality, dependable refrigerators! Never, ever will be buy lg!

LG must mean Low Grade! The only things that exceeds LG's low grade quality is their lower grade customer support. You will regret if you buy it! Ignore all the awards and high customer reviews as they ONLY account for the first few months or couple years of service. It's initial quality based on looks and shine. That's the mistake I made at least. I will personally never buy any LG product again and it's not because my fridge failed, but because the company could not provide basic support such as sending a technician or offer any reimbursement / credit for my failed product. It's not like I bought disposable phone that's good for 2 years before it's outdated.

Model: LFXS24623S
Serial number: 507MRYA0Z349
Date of purchase: 09/16/2015

Fridge and freezer stopped cooling on 7/13/2018. I opened a support ticket and got email request for proof of purchase on 7/15/2018. On 7/23/2018, LG reached out and informed me the fridge is not covered my warranty, but

"
The following parts are fully covered : compressor, drier, evaporator and condenser (all parts typically used in a no cool repair), but labor isn't. However, I know how frustrating this is, so I want to see what I can do to help on that end. As a courtesy I would like to help cover the cost of the labor a bit. Servicers set their own labor rates, and I can't make any changes to what they'll charge, but I can reimburse you up to $200 for any labor charges you have to pay to the technician.
"

I immediately responded and asked for LG recommended service. LG never responded.

I have since learned that LG fridges are very difficult to service. I called 6 places (I'm located in North East), five of them told me they do not support LG, and one of the five laughed at me for buying this product. So good luck on that front..Oh wait, need new replacement parts? that will be another few weeks of added delay.

My issue turned out to be refrigerant leak. Given that it failed 2 years, 10 months after the purchase, I assume the failure started as factory defect or likely during the first year. Called LG and asked them to compensate me or provide credit towards new purchase. Never heard from them! I was not looking for outrages amount. I would have settled for ~600 credit towards new product. I guess too much to ask without impacting their profit margins.

For all the consumer protections, I'm blown away major appliance such as fridge comes with 1 year warranty when factory defects can take few years to manifest. I think we need to demand better! I'm ticked off and I hope consumers change the rules. We should demand 3 year factory warranty for major components. Also, punish companies that intentionally design appliances to last ~5 years. On that front, mission accomplished LG!

I'm hoping there will be class action lawsuit against LG refrigerators as I'm convinced this is a faulty design.

You have been warned!

I have bought a "TF580WB" on april 2018 (TF 580WB : Iran represative (Goldiran) model No).
After unpacking the product and quick test of main functions there was no problem with the refregerator and I packed it again in order to use it 4 month later.
This month I wanted to use the refregerator so I found that there is a problem with the bottle container. (See the attached video). this problem is due to bad shrinkage of refregerator door. (door shrink molding).
So I called the goldiran costomer services and they told me this is not a guaranty case because you have bought the refrigerator 5 month ago.

Is it really good reason!
This is a big molding fault and they told me you should inform us less than two month!

Regards.
Hamed Noueidarban.

I bought a overhead range lg stove and microwave and didn't think I would have to insure the microwave due 2 me having home appliances insurance if and when it needs repsirs/replacement some yrs down the way SUPRISE to me it broke before the 1yr manufacturer coverage time! Now I've been waiting over a month to have it either replaced or fixed! Parts been coming 1 box per week but not the right ones! Tech been here 3 times and still cant fix it due to wrong parts! I asked for a refund and was told to submit receipt of purchase so I did but still they're not giving me a refund or new unit! I'm so disappointed with this company and swear I will never buy nothing again from them!

Issue with mobile LG G3 D855.
CNU: [protected]
RNU180823078255

I sent my mobile to customer service on May 2018, because it wasn´t working properly, touch screen didn´t respond. On customer support changed IMEI to my phone.

Now, after 3 month of use. My phone didn´t recognize any WIFI, and the couldn´t hear properly the person who was calling me or whom I called. I have sent my phone to reparations, and they told me I have to pay 327 EUR, while my telephone is on guarantee. I was told that because of humidity, my guarantee does not cover the reparations. I told that my phone was properly used, and never ever the water got to my phone.

I supposed, that on the first time, when they changed my IMEI, they put me a second hand one. They told me that NO, they used a new one. Then, my question is, how could the humidity get to my phone if the IMEI was a new one. Isn´t it supposed to be hermetic closed? and it won´t get condensed air?

I am really disappointed of the service. I won´t pay this money, as I could pay a new phone already.

My Airconditioning, TV, Stereo System, Fridge, Washing Machine, Computer Monitor and all My family phones are LG
By taking in consideration the current feedback, we will take in considerations our future purchases
But still I hope we can receive a resolution on our issue

My request: To get my phone as soon as possible and to be repaired within the guarantee

I purchased an LG LED TV (LB69) on 8 May 2015. The display started to show issues in May 2018 and was completely gone in 6 weeks. We requested service. They came and examined the TV. They said you need to replace the display panel at a huge cost--around the price of the TV we had bought. Is a high tech expensive TV supposed to be like this, working for some three years and break?
I expect a service and a replacement at a much lower cost, below a third of the product's price for example. (It has only been three years since the purchase.)

* We had a 18 month warranty covered by Goldiran.

Hi: We bought LG Door in Door refrigerator. very expensive. In a year freezer stop working. I call LG. They said they will fix it. OMG They are nothing but group of lye's. They keep promising if they can't get some authorize service center coming to my house to replace the refrigerator they will replace it. They did that for over a month. their main purpose was to keep the customer running until they get feed up and drop the case. The Refrigerator comparasor seems to be a piece junk. in addition to other parts, the computer and etc... everyone said it will take them whole day to replace the comparasor. No one wants to do that. LG Refrigerator are extremely bad. They are highly prize for piece of garbage. please stay away from LG product. They better just stay with the Mobile phone. They are far from making reliable refrigerator. They high a group of lye's as their customer service. Please don't get fool by them. they are trained to fool the customers.

Having 4 parts damaged in my refrigerator from LG, calling since June and nothing happened. But, every month they tell me to call next month to close the case now and reopen again!
I never saw such service before!
The local Dealer in my city when I was referred to by LG Egypt, was telling 2 items are fond although in the call center they mentioned only one. I asked that I want to purchase these items, but I was asked to pay almost all the price and come to pick those items after a week because of some public holidays that time, as these items is not in stock! I refused to pay because I was not sure who is right from LG Egypt or the local dealers.
Today I was informed nothing is available from LG Egypt! It's a big confusion for me.
The customer service are not taking my complain seriously and are all the company in Egypt don't seeem to be professional to handle product as LG.
Almost 3 month and not a single item is fond or ordered.

Bought the phone in June 2016, and just last week, it turned off by itself. Could not turn it on anymore despite trying to boot to safe/recovery mode. After researching online, found out that it is a known issue (mainboard), together with boot looping. Contacted LG Support, and was told that I could send it in so they can check. I have just received an email stating that repairs would cost 171 euros.
I understand that I am 2 months out of LG's warranty, however, as this is a known-issue and not a user's fault (e.g. dropped phone, damage due to liquid, etc), LG should at least shoulder the cost. Why wasn't there a product recall in the first place back in 2016 knowing that a lot of people were affected by this problem?,

My TV broke over a month ago. This TV is less than 6 months old, and I paid a LOT of money for it. I have been waiting for over a month for a TV. I have wasted a whole month of my summer vacation with my kids waiting for your stupid company to resolve this issue. I am absolutely irate over this and will never buy another LG product in my life. I will also be telling everyone I know about my experience and I will be posting every place that I can find on the internet. I will be reporting you to the Better Business Bureau and to Consumer Electronics. I've been promised over and over that I would receive a resolution to this and I have not once received any sort of ANYTHING from LG! I have had to call in and wait on hold for hours on end just to receive any info. I have tried to remain calm and let your company make this right, but at this point you have lost a customer for life. And I will do everything in my power to make others aware of your absolute lack of customer service and your faulty products!

I dont know what's wrong with y'alls phones but I Always brushed on lg phones to everyone now I would tell them to not get one because ever since I bought the lg fiesta I have had nothing but aggravating between phone being slow to no service and it won't stay connected to wifi I have had to factory rest phone which completely sucks having to do that to constantly turning it off and restarting it! I'm very disappointed in these phones! As of right now I wi never purchase a lg phone! I'm about to post a review of these phones on everything social and internet media I can find! Very aggravated!

Dears,

I'm having a serious issue since February 2018, I'm a working mum with 2 babies, and my washing machine was broke, I called Egypt call center, they sent me a technician who tried to fix with no result, so he recommended buying a new one, where we approved, but it was not available in Egypt stock and the first reply was, "we stopped this line of business, so we don't have this spare part - board", but I requested importing it, and since then there was a huge delay from Mar till May, They called us and said, It is available and scheduled more than one visit, and calls where they ask my husband about the status, and he narrate what happened, and they tell him will get back to him with no call backs, at the end I was contacting the technician and he confirmed that the new spare is available, and was rescheduling an appointment, where an assistant in the warehouse or service center refused to hand to the technician and he deleted the order on the paper as shown in the attachment, the technician send me picture of this, by then I called the call center (who received like 8 requests from me and they did it before) to tell me that the spare part was never there and they denied its existence although I;m having copy of the document that states its existence with my husband name - will attach it in the compaint-, so I need support in repairing my washing machine and set governance rules to this process as it full of gaps.

Waiting for your prompt action
my mobile number:
[protected]
whatsapp: [protected]
email: [protected]@rayacorp.com

I Called LG customer care to fix my television and after the engineer came he said we need a spare part so customer service advised it will arrive from Korea and will fix the television on the 17th of August however no one called when i called again thez advised it will be on 28th of August or 1st of September.. i am without TV for almost a month and whenever i call they provide the worst customer service ever

We purchased the range in January 2018. At first it worked great. Then the front two burners quit being responsive to the controls. If you turned the burner on high, nothing happened. Turn it on low, it burned things. Cooking was impossible. The repairman came out promptly and replaced things. It worked for about a week and it happened again, but worse. The repairman has been out three times and the last time he came out he told us the left side was working well and on the right side to use "8" for high and "3 " for low, and that was the best he could do.

Now it is really horrible. Impossible to simmer anything. Impossible to cook anything. It has now been a month and first LG was insisting to send the repairman again. Now they say we need to wait two weeks for a review to see if they will replace or refund the range.

Two more weeks is a long time to wait when you have a cooktop that does not function.

When the customer buys a TV from a brand such as LG, it must find its quality excellent and maintain it better, the TV did not work after the end of the warranty immediately and when visiting the agent in Abu Dhabi Mussafah was informed that the light led burned and this problem is known in this device and cost me repair 600 dirhams, Less than a year the same problem came back, I'm sorry for an old company like LG to be so bad, cheap brands from China and others can work more than LG TV, for follow up mobile [protected] & email is [protected]@gmail.com

I am battling to send MMS with my phone although I can receive. My celphone service provider has sent me all the APN settings and it still does not work. I have contacted the LG head office on more one occasion. My calls are never returned and I am still battling. The after sales service is extremely poor and customer service is basically non existent.

All I am requesting is a solution to my problem. Frank Duarté

I purchased LG's French Door Refrigerator model LFXS29766 in November of 2016. The compressor went out this week. Didn't even last 2 years. I know of someone else who had the same problem, his didn't last a year...it took him 3 months to get his repaired...same model of refrigerator...coincidence, probably not. I called LG, they provided phone#s for service repair in my area. I called the service repair places and they indicated they will not provide any type of warranty service on LG products due to LG not providing reimbursement for their services. I asked if the replacement compressors were the same compressors used when purchased, they said Yes. Why would I bother replacing a part with the same defective part and spending the dollars for labor and the cost of the compressor since LG will not reimburse their service repair providers. Labor costs START at $600, then add in the cost of the compressor. I'm opting for a new refrigerator at this point.
They need to stop selling defective products. I'm sure they know there are problems with them, so why do this product still exist in stores? They should remove the defective product from stores and work on fixing the issue with these refrigerators.

The V30+ smartphone's capabilities seemed wonderful when I first read about it. On top of this, the earphones by B&O were a great idea since I am a music lover and spend many hours listening.
However, when I bought my phone at the official supplier in Israel, I was deeply disappointed to find out that the earphones were NOT B&O, as advertised, but LG's own.
Since the same product includes - in Europe and the US - the B&O earphones, I approached the local supplier. I was told that "this is the company's decision, to not supply the B&O earphones and, if I wanted the B&O earphones, I can purchase them at the full price".
I am deeply disappointed since I truly wanted the product and am very satisfied by its operation - except the sound which is now quite poor due to the replacement of the advertised B&O earphones by a product of less quality, by far.
I am expecting the LG company to send me the B&O earphones that should have been in the package in the first place, so I get back the great sound as advertised.

We purchased an LG dishwasher and it failed, the 1st guy came out and changed the mothrtboard, it failed again, the second guy came out, and he took the front panel off, he couldn't find the issue, but, it started working again, but because he didn't know why it started working, he wrote on his form that he could not solve the issue, BUT, reported back to his boss that he fixed the issue, this contradicts what he wrote on his form which we have a copy of, so, it fails again, we call and ask for our money back, we are unhappy with our failing merchandise, the woman says thats not an option and basically they will come out whenever it breaks untill the warranty expires, and then were out of warranty and excuse the expression S.O.L., we are now anti LG, we will never buy another LG product and has anyone heard the expression BAD NEWS TRAVELS FAST, well that's us on steroids, we will WARN EVERYONE, about this service and then all those people will WARN EVERYONE, and this will have an exponential rippling effect on LG's bottom line.