LG Electronics
reviews and complaints

Date 15.9.2018

To
Custer Service
LG Electronics, South Korea

Dear Sir or Madam,
I am from South Korea. I am a postdoctoral researcher in Computer Science and Engineering at Chonbuk National University, Jeonju. Recently, my wife (Customer ID: [protected]) bought a new AC (LG US1865NA4) from Butterfly (Dealer of LG in Bangladesh) showroom at Rangpur city, Bangladesh. They installed the AC at my home on 12.06.18, but they did not check after the installation. From the beginning it was not working properly and it was taking long time to make cool the room (even at 18 degree Celsius). She noticed and complained to the showroom. They came (2 days later) to my house regarding the issue. They mentioned that there was not enough gas from the beginning. For this, they filled the gas, but the problem was still there. Again she complained to them and they send personnel to solve it (3-4 days later). However, they took the AC in their office at Rangpur and told her that there was a leakage on a gas pipe. Now they are telling (around 12 days later) the problem is solved and they want to install again. My claim was to replace of the AC due to the AC was previously faulty. But they denied. My question is why the company or dealer will not replace the AC in this case? How we can trust on the brand LG (in this particular case in Bangladesh). How we can trust the dealer (such kind of Butterfly in Bangladesh) in second time, as they provided us the faulty AC from the displayed one without telling us the fact. If so, it might hamper to brand and marketing LG product (i.e., AC) in Bangladesh. Because, I bought the LG product first time from Bangladesh and the experience is not good.
I hope, you will be concern about the issue and take the action against the dealer due to their dishonesty (if there any) and very poor service. I talked with their customer service from Korea over phone regarding this issue but they were giving me wrong explanation that was disappointed me. I have attached the warranty card provided the dealer. Please find the attached file. If you need any further information regarding the issue let me know.

Kind regards and thanks,

A. S. M. Sanwar Hosen (Ph.D)
Postdoctoral Researcher
Room 606, 2-7th Engineering Building
Division of Computer Science and Engineering
Chonbuk National University, Jeonju, Korea
Email: [protected]@jbnu.ac.kr
Mobile: +82 [protected]

We have been dealing with a noisy refrigerator for over 9 months. The first time I called LG Customer Service I was told to empty the refrigerator, turn if off for 24 hours. It was still under warranty at that time. Had I realized at the time that this was a know problem instead of a fluke I would have taken out the extended warranty.

It stopped the noise for several months, then it started again. Called LG again. They wanted us to repeat the empty refrigerator, turn it off for 24 hours, again. That is not a permanent solution.

We wanted a technician to come out and look at it (made the mistake of not taking out the extended warranty), was told we were out of luck for warranty repair. Finally after multiple conversations LG agreed to pay for any parts but not labor.

I used their recommended repair service Mr. Rogers Appliance. The first technician came out July 11 and we were told that it was the compressor. From conversations with LG we didn't think that was the problem, but he's suppose to be the expert. He placed an order for the compressor.

When the compressor came in, July 21 the technician came out to fix the "compressor" he found ice build up in the evaporator coil and that the heater for the ice-fan had shorted out and it wasn't the compressor but a different part. The second tech did defrost the defective part and for a month all was good.

August 15 the ice-fan (evaporator cover) arrived and a tech came for the repair. Before verifying they had the correct part he had taken the refrigerator apart and discovered that the part they had was not the correct part. Don't know if it was an LG sent the wrong part or the repair company ordered the wrong part. So again we are waiting for the right part. Since this tech worked on the frig when it does the defrost cycle water drips out on to the floor. We have hardwood floors and are very concerned about damage to the floors.

It is now Sept 13 and I have a call into the repair company to find out the status of the part. We are also going to talk to someone about any legal actions we may be able to take against LG since this apparently has been an ongoing issue for a while and LG has not done a recall on the problem.

I would like to think that when you pay over $3000 for a refrigerator you're getting a good product.

I recently bought an LG 43UJ630V 4k hdr tv. Overall its a nice tv but it have some issues. When i watch movies or series or playing videogames with hdr enable the image looks a little blurry or dark and the colors some times change tones. Especially when i wach netflix series. Some times when hdr is not enabled (series with standard hd) the image is very grainy sometimes especially on dark or light colors amd its really annoying. I dont know if that's how LG 4k tvs supposed to look or its a malfunction with my tv.
Thanks

I purchased the refrigerator in July 2016. While under warranty, I complained about the upper ice compartment getting stuck from being frozen over. After two visits from the service tech, the door was replaced. Not long after that, same issue . This time it took two more visits and the hose was unkinked. Luckily I took out an extended warranty. Last week, I discovered that the frozen items were thawing. I thought maybe I hadn't closed it tightly enough, until I discovered that the entire refrigerator was warming. I called Karl's appliance center only to learn that the compressors were going out on many LG refrigerators, and she assumed that was the issue. By the time I called her, it was a Friday afternoon. She said she couldn't get a service technician out until the following Tuesday. Fortunately I was able to find a business that sold freezers. I had to shell out $348.14 for a 7 cu ft. Freezer that I probably won't need after the refrigerator is repaired. It has only been 2 years since I bought this unit new. That I had to have this much drama is unreal. I have had Whirlpools in the past, and never a problem. The only reason I bought an LG is that I was told that the issues associated with that brand had been resolved; apparently not. I didn't bother to call customer service, because the last time I spoke with then regarding my LG cook top, I got the runaround. I finally was told to contact Karl's. The tech person said when he got to my neighborhood, he would stop in to see what the issue was. I am still waiting. That was a year ago. I will never buy an LG appliance again.

I am extremely disappointed with LG's products and its service, esp. its service. I do not know why LG needs a service department / team when it does not really provide the necessary service. For a company that is so big and well known in Korea, it certainly has created a very bad reputation / name for itself in the U.S. Everyone that I talked to and who had purchased a LG product previously had sworn that they will never buy another LG product again. Now I know why, my 2 year old refrigerator has been broken for over a month now and LG service center is still unable to find someone that is willing and can fix the refrigerator. Every time I called the service support center, I always received the excuse that your case has been elevated to the top level of the support group and we are looking for someone to fix your refrigerator. It's past 4 weeks already and I live in a big city. If there is someone that can fix it, you would have found it by now. The issue is my refrigerator is not easily fixable and LG is unable to find anyone to fix it. But they will not admit it. They finally located someone to come by and evaluate the problem about 3 weeks ago. The technician told us that it is a compressor problem, but he is not the one to fix it because he is going on vacation and LG will send someone else to fix. He said that he will be gone for one week. I told him that I will wait for him to return from his vacation. He told me I should not have to wait that long as LG will send someone over to fix it before he comes back. It's already over 3 weeks and LG still has not sent anyone to fix the problem. Another technician I hired told me it's very costly and time consuming to fix the compressor problem and he cannot do it. He gave me a quote of what it would cost to fix the compressor problem, which is about the price of a new LG refrigerator. After that, there is no guarantee that it would work. Another LG contracted repair company told me they cannot fix it because it's too difficult when I called them. Since I was not able to get anyway with the customer support group, I contacted the commercial support # and my called was forwarded to someone who told me that it was unacceptable to make me wait so long to get an answer. She said she will forward my case to the executive group and they will contact me. It was already over a week and I have not received a call from anyone. Finally, I called the commercial department again and they forwarded my call to the executive group. When the call finally went through, the agent told me to hold and then proceeded to hang up on me. I called back again and the second agent was extremely rude on the phone. I have never had an appliance that breaks down within 2 years, esp. with one that is so expensive and have never dealt with a company that does not stand behind its products and honor what it put out on its website and address the customers' issues right away. LG customer support just keeps on stalling and delaying, probably hoping that the I will get frustrated and stop calling. I am very frustrated as I have not been able to buy any foods for over a month already because I do not have another refrigerator to keep the foods and I cannot throw this one out because it's still brand new and I spent a lot of money to purchase it.

LG's website has this slogan "LG Direct Service experts know LG products inside and out - from big-screen tvs ...dishwashers, refrigerators, ... and any other LG products. nobody can match our LG repair service technicians' product knowledge and commitment to excellence, utilizing only genuine LG parts and convenient service times built around your schedule - all backed by LG's promise of satisfaction". I do not know where this team of experts is and I am surprised that LG can honestly put out such a lie. If LG truly cannot locate anyone to fix its broken product after so long, it should admit that it had sold a bad quality product and replace it with a new one esp. one that is so expensive and so new. What can I do to get an answer or a resolution to this problem?

My name is Raymond Bush, I filed a claim on my LG G6 phone since it failed to charge, and do many other functions any more. My claim was approved and a prepaid UPS shipping Label was sent to me to pack my phone and send it in. The UPS tracking number is 1Z V3X [protected]

My phone was accepted as delivered and signed for by a guy named Raul on Thursday Morning of last week. My original Claim ID that was assigned in my email says Claim ID 522.

I have still not recived my replacement device as promised unthe second year guarantee. And the lady I have spoken with several times keeps giving me the run around, stating my phone would ship out Friday of last week. Then Tuesday rolls around and It will ship out Wednesday, then today, it will ship out next week. I am tired of playing these games. This phone was almost a thousand dollars and it is still under warranty. My registration for my phone is 321446, according to my email directly from LG which shows that yes in fact my phone was registered as required.

I want a phone back ASAP. I am really getting tired of them lying to me telling me that my phone is shipped, then its not shipped, yet they can not ever give me tracking information so I can track the location of my phone, nor will they give me the carrier that is supposedly shipping it to me. So where is my phone?

Raymond Bush

I expect a replacement or a full refund of this phone or I will be filing a better business bureau complaint, and forwarding all emails and communication that I have saved to an attorney for review. I am done not getting answers and done with the crappy service I am getting and being told one thing, then another.

Hello all,

Hope this email finds you well.

Please note that we are having a terrible experience with the customer support service after we bought multiple refrigerators and washing machines trusting the LG brand.

Kindly note that I have asked for a technician to set the washing machine multiple times with each time no one calls or show up during the estimated time. And finally after pushing multiple times that we are in need to get the washing machine to work as soon as possible a technician has been sent to set the machine but he did not test it after setting for the input/output water, we tried to power on the machine and when we tried we found that there is an error displayed (dE2) and it did not run the program. After that I found the output water cord is not put in the sewer pipe at all.

We are still facing an issue to get the machine working after the error we faced.

Multiple escalations were asked from the call center(19960) but no one answered us yet.

We have been trying to contact LG global support to aid us push on the local support to get this going and finalise the issue ASAP.

Kindly find the phone numbers that we apply the complains on

‭+[protected]‬
+20 [protected]
‭+[protected]‬

Waiting to hear from you the soonest.

Best regards,
Ahmed Metwally
[protected]@outlook.com
+[protected]

Lg customer service is an absolute joke! Our high-end lg refrigerator (model #lfxc24726s/02) has not been working now for over two weeks. The geek squad from best buy came out and diagnosed it as having a bad compressor. This is a factory warranty issue. We called lg a total of 11 times and each time we were given an rnn number and said a technician would be contacting us. That never happened! We would repeatedly call back and speak to a supervisor and again each time they would reassure us that someone would be back in touch. We never lost our cool, knowing that never resolves issues. However, we would be put on hold and disconnected repeatedly. Upon calling back, they would document in their notes that we had hung up on them! Additionally, the hold times to wait for a supervisor were insane! My husband timed it and a "one hour" wait was the average. After speaking with several appliance repairmen, lg is at their bottom of the list for quality, dependable refrigerators! Never, ever will be buy lg!

LG must mean Low Grade! The only things that exceeds LG's low grade quality is their lower grade customer support. You will regret if you buy it! Ignore all the awards and high customer reviews as they ONLY account for the first few months or couple years of service. It's initial quality based on looks and shine. That's the mistake I made at least. I will personally never buy any LG product again and it's not because my fridge failed, but because the company could not provide basic support such as sending a technician or offer any reimbursement / credit for my failed product. It's not like I bought disposable phone that's good for 2 years before it's outdated.

Model: LFXS24623S
Serial number: 507MRYA0Z349
Date of purchase: 09/16/2015

Fridge and freezer stopped cooling on 7/13/2018. I opened a support ticket and got email request for proof of purchase on 7/15/2018. On 7/23/2018, LG reached out and informed me the fridge is not covered my warranty, but

"
The following parts are fully covered : compressor, drier, evaporator and condenser (all parts typically used in a no cool repair), but labor isn't. However, I know how frustrating this is, so I want to see what I can do to help on that end. As a courtesy I would like to help cover the cost of the labor a bit. Servicers set their own labor rates, and I can't make any changes to what they'll charge, but I can reimburse you up to $200 for any labor charges you have to pay to the technician.
"

I immediately responded and asked for LG recommended service. LG never responded.

I have since learned that LG fridges are very difficult to service. I called 6 places (I'm located in North East), five of them told me they do not support LG, and one of the five laughed at me for buying this product. So good luck on that front..Oh wait, need new replacement parts? that will be another few weeks of added delay.

My issue turned out to be refrigerant leak. Given that it failed 2 years, 10 months after the purchase, I assume the failure started as factory defect or likely during the first year. Called LG and asked them to compensate me or provide credit towards new purchase. Never heard from them! I was not looking for outrages amount. I would have settled for ~600 credit towards new product. I guess too much to ask without impacting their profit margins.

For all the consumer protections, I'm blown away major appliance such as fridge comes with 1 year warranty when factory defects can take few years to manifest. I think we need to demand better! I'm ticked off and I hope consumers change the rules. We should demand 3 year factory warranty for major components. Also, punish companies that intentionally design appliances to last ~5 years. On that front, mission accomplished LG!

I'm hoping there will be class action lawsuit against LG refrigerators as I'm convinced this is a faulty design.

You have been warned!

I have bought a "TF580WB" on april 2018 (TF 580WB : Iran represative (Goldiran) model No).
After unpacking the product and quick test of main functions there was no problem with the refregerator and I packed it again in order to use it 4 month later.
This month I wanted to use the refregerator so I found that there is a problem with the bottle container. (See the attached video). this problem is due to bad shrinkage of refregerator door. (door shrink molding).
So I called the goldiran costomer services and they told me this is not a guaranty case because you have bought the refrigerator 5 month ago.

Is it really good reason!
This is a big molding fault and they told me you should inform us less than two month!

Regards.
Hamed Noueidarban.

I bought a overhead range lg stove and microwave and didn't think I would have to insure the microwave due 2 me having home appliances insurance if and when it needs repsirs/replacement some yrs down the way SUPRISE to me it broke before the 1yr manufacturer coverage time! Now I've been waiting over a month to have it either replaced or fixed! Parts been coming 1 box per week but not the right ones! Tech been here 3 times and still cant fix it due to wrong parts! I asked for a refund and was told to submit receipt of purchase so I did but still they're not giving me a refund or new unit! I'm so disappointed with this company and swear I will never buy nothing again from them!

Issue with mobile LG G3 D855.
CNU: [protected]
RNU180823078255

I sent my mobile to customer service on May 2018, because it wasn´t working properly, touch screen didn´t respond. On customer support changed IMEI to my phone.

Now, after 3 month of use. My phone didn´t recognize any WIFI, and the couldn´t hear properly the person who was calling me or whom I called. I have sent my phone to reparations, and they told me I have to pay 327 EUR, while my telephone is on guarantee. I was told that because of humidity, my guarantee does not cover the reparations. I told that my phone was properly used, and never ever the water got to my phone.

I supposed, that on the first time, when they changed my IMEI, they put me a second hand one. They told me that NO, they used a new one. Then, my question is, how could the humidity get to my phone if the IMEI was a new one. Isn´t it supposed to be hermetic closed? and it won´t get condensed air?

I am really disappointed of the service. I won´t pay this money, as I could pay a new phone already.

My Airconditioning, TV, Stereo System, Fridge, Washing Machine, Computer Monitor and all My family phones are LG
By taking in consideration the current feedback, we will take in considerations our future purchases
But still I hope we can receive a resolution on our issue

My request: To get my phone as soon as possible and to be repaired within the guarantee

I purchased an LG LED TV (LB69) on 8 May 2015. The display started to show issues in May 2018 and was completely gone in 6 weeks. We requested service. They came and examined the TV. They said you need to replace the display panel at a huge cost--around the price of the TV we had bought. Is a high tech expensive TV supposed to be like this, working for some three years and break?
I expect a service and a replacement at a much lower cost, below a third of the product's price for example. (It has only been three years since the purchase.)

* We had a 18 month warranty covered by Goldiran.

Hi: We bought LG Door in Door refrigerator. very expensive. In a year freezer stop working. I call LG. They said they will fix it. OMG They are nothing but group of lye's. They keep promising if they can't get some authorize service center coming to my house to replace the refrigerator they will replace it. They did that for over a month. their main purpose was to keep the customer running until they get feed up and drop the case. The Refrigerator comparasor seems to be a piece junk. in addition to other parts, the computer and etc... everyone said it will take them whole day to replace the comparasor. No one wants to do that. LG Refrigerator are extremely bad. They are highly prize for piece of garbage. please stay away from LG product. They better just stay with the Mobile phone. They are far from making reliable refrigerator. They high a group of lye's as their customer service. Please don't get fool by them. they are trained to fool the customers.

Having 4 parts damaged in my refrigerator from LG, calling since June and nothing happened. But, every month they tell me to call next month to close the case now and reopen again!
I never saw such service before!
The local Dealer in my city when I was referred to by LG Egypt, was telling 2 items are fond although in the call center they mentioned only one. I asked that I want to purchase these items, but I was asked to pay almost all the price and come to pick those items after a week because of some public holidays that time, as these items is not in stock! I refused to pay because I was not sure who is right from LG Egypt or the local dealers.
Today I was informed nothing is available from LG Egypt! It's a big confusion for me.
The customer service are not taking my complain seriously and are all the company in Egypt don't seeem to be professional to handle product as LG.
Almost 3 month and not a single item is fond or ordered.

Bought the phone in June 2016, and just last week, it turned off by itself. Could not turn it on anymore despite trying to boot to safe/recovery mode. After researching online, found out that it is a known issue (mainboard), together with boot looping. Contacted LG Support, and was told that I could send it in so they can check. I have just received an email stating that repairs would cost 171 euros.
I understand that I am 2 months out of LG's warranty, however, as this is a known-issue and not a user's fault (e.g. dropped phone, damage due to liquid, etc), LG should at least shoulder the cost. Why wasn't there a product recall in the first place back in 2016 knowing that a lot of people were affected by this problem?,

My TV broke over a month ago. This TV is less than 6 months old, and I paid a LOT of money for it. I have been waiting for over a month for a TV. I have wasted a whole month of my summer vacation with my kids waiting for your stupid company to resolve this issue. I am absolutely irate over this and will never buy another LG product in my life. I will also be telling everyone I know about my experience and I will be posting every place that I can find on the internet. I will be reporting you to the Better Business Bureau and to Consumer Electronics. I've been promised over and over that I would receive a resolution to this and I have not once received any sort of ANYTHING from LG! I have had to call in and wait on hold for hours on end just to receive any info. I have tried to remain calm and let your company make this right, but at this point you have lost a customer for life. And I will do everything in my power to make others aware of your absolute lack of customer service and your faulty products!

I dont know what's wrong with y'alls phones but I Always brushed on lg phones to everyone now I would tell them to not get one because ever since I bought the lg fiesta I have had nothing but aggravating between phone being slow to no service and it won't stay connected to wifi I have had to factory rest phone which completely sucks having to do that to constantly turning it off and restarting it! I'm very disappointed in these phones! As of right now I wi never purchase a lg phone! I'm about to post a review of these phones on everything social and internet media I can find! Very aggravated!

Dears,

I'm having a serious issue since February 2018, I'm a working mum with 2 babies, and my washing machine was broke, I called Egypt call center, they sent me a technician who tried to fix with no result, so he recommended buying a new one, where we approved, but it was not available in Egypt stock and the first reply was, "we stopped this line of business, so we don't have this spare part - board", but I requested importing it, and since then there was a huge delay from Mar till May, They called us and said, It is available and scheduled more than one visit, and calls where they ask my husband about the status, and he narrate what happened, and they tell him will get back to him with no call backs, at the end I was contacting the technician and he confirmed that the new spare is available, and was rescheduling an appointment, where an assistant in the warehouse or service center refused to hand to the technician and he deleted the order on the paper as shown in the attachment, the technician send me picture of this, by then I called the call center (who received like 8 requests from me and they did it before) to tell me that the spare part was never there and they denied its existence although I;m having copy of the document that states its existence with my husband name - will attach it in the compaint-, so I need support in repairing my washing machine and set governance rules to this process as it full of gaps.

Waiting for your prompt action
my mobile number:
[protected]
whatsapp: [protected]
email: [protected]@rayacorp.com

I Called LG customer care to fix my television and after the engineer came he said we need a spare part so customer service advised it will arrive from Korea and will fix the television on the 17th of August however no one called when i called again thez advised it will be on 28th of August or 1st of September.. i am without TV for almost a month and whenever i call they provide the worst customer service ever