LG Electronics

The V30+ smartphone's capabilities seemed wonderful when I first read about it. On top of this, the earphones by B&O were a great idea since I am a music lover and spend many hours listening.
However, when I bought my phone at the official supplier in Israel, I was deeply disappointed to find out that the earphones were NOT B&O, as advertised, but LG's own.
Since the same product includes - in Europe and the US - the B&O earphones, I approached the local supplier. I was told that "this is the company's decision, to not supply the B&O earphones and, if I wanted the B&O earphones, I can purchase them at the full price".
I am deeply disappointed since I truly wanted the product and am very satisfied by its operation - except the sound which is now quite poor due to the replacement of the advertised B&O earphones by a product of less quality, by far.
I am expecting the LG company to send me the B&O earphones that should have been in the package in the first place, so I get back the great sound as advertised.

We purchased an LG dishwasher and it failed, the 1st guy came out and changed the mothrtboard, it failed again, the second guy came out, and he took the front panel off, he couldn't find the issue, but, it started working again, but because he didn't know why it started working, he wrote on his form that he could not solve the issue, BUT, reported back to his boss that he fixed the issue, this contradicts what he wrote on his form which we have a copy of, so, it fails again, we call and ask for our money back, we are unhappy with our failing merchandise, the woman says thats not an option and basically they will come out whenever it breaks untill the warranty expires, and then were out of warranty and excuse the expression S.O.L., we are now anti LG, we will never buy another LG product and has anyone heard the expression BAD NEWS TRAVELS FAST, well that's us on steroids, we will WARN EVERYONE, about this service and then all those people will WARN EVERYONE, and this will have an exponential rippling effect on LG's bottom line.

I have been trying to get my refrigerator repaired for over a month! On 7/19/18 I called the service dept and it took over a week for a tech to come out. A new compressor wa ordered and delivered on 8/9/18. The new compressor was installed and would not work. The compressor was bad when it was delivered. I called the next day for a new. Impress or to be sent and it still has not been delivered.
I have called at least 4 times and talked to Theresa, Jessica and Willie in the executive department. They tell me I will just have to wait to hear from the regional service manager to call me. Today is 8/21/18 and I have not heard from anyone yet!
What kind of company are you running?

Hello .,

I m Living in Amman Jordan, Last Year September 2017 .
Today the Refrigerator start making very wrong sound from the Freezer . So I called customer Service LG at 5.30 first time and he have gave the Maintenance phone number - Upon Calling the Maintenance office, a Recorded message came up and informed me that they will be closed all Week due to National Holiday .

I dont think that the Refrigerator will hold till next week Im pretty sure it will get more damaged . and turning off the Refrigerator is not an option .

For a Company Like LG, It should have emergency Team for problems like mine .
I Have been LG Customer for more than 20 Years, Now I will for sure change for other companies who will offer better Service after Sales .

Thank you
Khalid Wasef Azar
Phone : [protected]
email : [protected]@orange.jo
Amman 11821 Jordan

We bought the filter on 27/07/2018
Lodged complaint with in 2 days of purchase as the filter was making too much noise.
Nothing was done n the problem was not fixed. Called the office and the service centre but they couldn't fix the problem.
Want to replace the product or get full amount back.
No response from the branch office side.
Kindly take into your notice and take action asap.

Greetings:
The finish of the black stainless refrigerators are flawed. No refrigerator should peel when you use the water dispenser.

I purchased the refrigerator on 6/9/17 at Jetson, 10350 S. Federal Hwy, Port St. Lucie FL 34952. One week after the 1 year warranty was over I noticed the peeling around the water dispenser. This is unacceptable. I called the customer service unit and all they offered was the black and white touch up paint. This is a joke. I now have beautiful granite counter-tops with junky appliances. You failed to disclose the finish on these products. Had I known I would not have purchased a black stainless product. This product should be reported to all the necessary agencies. BBB, Consumer Product Agency and the Attorney General.

Dear,
I bought a microwave since 6 years ago from here in Cairo, Egypt.
4 weeks ago it's touch buttons stopped to working. I caried it to the maintenance of Egypt to repair it . They told me we can't repair it . The panel of the device is destroyed and there is no stock for it because the factory stopped to produce Spare parts for this model as it is more than five year !
I contact with the your partner in egypt by their WhatsApp no. and hotline.
There manar was unhonest for mor than 3 weeks and finally tell me we have no solution for you. Get out from your LG device and buy another one .
Is This true that LG products have only 5 years life ?
Really I am shocked
Hope you have an answer and solution
Thanks a lot
Data of device are :
Mod. MH7947S
S/N 001TACA00123
69-01E24890-000123

My data
Name : Kyrillos Saad
Mobile no. : +[protected]
Email : [protected]@hotmail.com

Hi, I bought a 55LB5555 television set a little over 2 years ago for 550 dollars . I live alone and work 2 jobs so I hardly every use the television. My television stopped working a few days ago. Will your company stand by your product and do anything to help me in this situation ? I trusted LG when I made the purchase but I don't think I should have to pay 550 dollars again for another television.

LG corporation ran a scam on the purchase of extended warranty for appliances with an extra three month attached for a one year extended warranty. They refused to honor it and there was no paper work given on line other than a web page. It's a scam and they will not honor it.

I tried to call and complain but they refused to honor what they presented and gave excuses knowing the customer had no way of backing up their scam. BEWARE!

Please capture and save all webpages before applying for this deal.

Today, my top-load LG washer dispalyed an error code, which indicates that there's a problem with the machine's clutch. The washer is one year and eleven days old.

After seven hours, I was finally able to get through to LG customer service, who told me that not only would they offer no compensation (out of warranty eleven days), but they did not have an authorized service representative in my area (Charleston, SC).

LG does NOT stand behind their products. Stay away, far, far away from this company.

Date: 11 august 2018
Name: Dina Amr
Place: Cairo, Egypt

I bought a dryer from LG and wanted someone to come to plug it and show use it for the first time

I made the first call on Monday 6th august to set an appointment for the 11th of August (my only day off from work) the company refused to set an appointment and insisted that i must call 48 hours before the date I want
I told them that I will call on wednesady and the also refused and siad i should call on thursday to set an appointment for saturday the 11th

I called on thursday and they said it will be saturday 11 OR sunday 12, when i explained all what happened they said that Friday is their day off and it is not counted

After many negotiations they agreed to come on saturday 11th august between 1 and 2 pm

I was waiting for them on saturday and let me tell you that this is a new house and i am not living there yet so i have to drive 2 hours to arrive there

I arrived and was waiting for them and no one came
I called them five times and every time no one did ANY KIND OF HELP

All what they said is that I have to wait till someone calls me

No time frame! I just have to wait from 12 pm till 9 pm
No ONE helped me at all
They just kept saying that the are donig investigations and that some one will call me and no one called

They gave numbers to try to contact and these numbers were unreachable

Even the whatsapp service is awful NO one does any help
Now it is 11 pm and no one called or showed

All what they say is that I have to wait 48 hours
How can they be so careless about time of the client

How can they be so unprofessional and unhelpful

This is the first product I buy from LG and I am afraid it will be the last

If all this happens now, what will they do if the product broke or needed maintenance at some point

My father was about to buy completly new electronic from LG including tv, refrigirator, dryer and washing machine but let me tell you after what happened today i told him NO they are really bad

What happened today will affect your reputation because i am sure that it didn't happen just with me, their way says that this is what they do always

Please take action ... this is so bad for a well know brand like you
How can i recommend your brand if this is what i see when dealing with LG egypt for the first time

The call center number is 19960
My number [protected]
Email: dina .[protected]@gmail.com

LG product is low garbage. Company lies to the customers to cover up responsibility
Product is complete unsafe and LG neglect consumer cry. Cheating starts with management personal. Records being rewritten . Company stop communication with us after we provided prove that LG Canada misled customer. Can not wait till class action against company starts

I have purchased LG GR-B709DID refrigerator in March 2016
I am paying your service representative BRIMAG, a monthly fee for maintenance.
Last month the light of the Door in Door (outer door) stopped working.
The technician advised that the light switch should be replaced.
BRIMAG now are telling me that the complete Door in Door need to be replaced and it will take 90 days!
This is not acceptable.
Please advise

Regards,
Giora Lavy, PMP
+[protected]

TV purchased in Nov, 2015 and picture has gone out already. LG should replace. This is ridiculous that we paid $900 and now we're supposed to buy brand new one again. Not happy at all. What is LG willing to do for us? While we were watching today, the left side of the screen started to flash on and off and then the left side went light while the right side was ok. TV remote won't work at all!

Hi,
I am from India . I have bought LG G6 phone in May 2018. I have to followup so many times with LG Indian customer service, but no proper response has been given.
Again the dissapointment from LG SERVICE DESK.I got a call from service center that this weekend i will get the Android update 8.0 but still dissapointment from you guys.Can you please give me the confirm date ?
Are you taking this seriously ? Waiting for positive reply.

Sumant

This TV was released for sale in May of 2014. I purchased this TV on June 27, 2014. This TV was a brand new TV, both to the market and myself. Approximately 5 or 6 weeks ago, I started to have issues with the HDMI ports on the TV. Ports 1 and 3 were showing "no signal" with any devices being connected...only port 2 was working at the time. On July 17, all 3 ports stopped working. I contacted LG and was told it would cost me $125 to have a technician come out since my TV was out of warranty...unacceptable! THEN, I was guaranteed at the time that if I paid the $125, my TV would be fixed. Their favorite phrase "rest assured it will be taken care of." The issue was obviously NOT fixed, so I would have just been out of an ADDITIONAL $125. Bad business! The issue was clearly a manufacturer issue. I contacted your social media team and they agreed to send a technician out at no charge.

Your technician came out 3 different times and replaced the motherboard 3 times and replaced a cable as well, still nothing. The head of his department had determined that the TV was unrepairable. On July 31st, a "return authorization" was allegedly submitted and denied. The technician contacted me on August 2nd and notified me that he had to escalate it to get it overturned and he submitted another one. I contacted LG today (August 3rd) and they told me it was denied and would have to be resubmitted. I asked the representative why and he alleges he was unaware.

Your customer service is absolutely NO HELP WHATSOEVER!
1.) My TV should not have a shelf life of 4 years! This TV or part(s) should have been recalled! Throughout this process, I've discovered that this is a common issue with your TVs!
2.) I am paying for cable service on a TV I can not even watch! No compensation there from L-[censored]ing-G!
3.) I've had to take time off from work on 3 separate occasions to sit home during a 4 hour window waiting on the technician! No compensation there from L-[censored]ing-G!
4.) Everytime I call, the call/hold times are beyond excessive for the reasons for my call. Your customer service is outsourced to an overseas company and those people are mentally dense when it comes to addressing customer issues. They're unempathic and only have the ability to be robotic script readers. I have never had my time wasted on the phone like it is when I contact your custoner service department! It's disgusting and despicable. I am writing this email as I am on the phone with your custoner service department...currently on hold...the current call time is 1 hour and 15 minutes and counting. Out of 75 minutes, I've spent about 60 of them actually holding! RI-[censored]ING-DICULOUS! After holding, I finally got to an AMERICAN person from the return authorization department and he told me my RA request was in fact NOT denied, it was just submitted incorrectly! Yet another display of the incompantcy of your customer service department!

I am MILES BEYOND being livid at this point and a partial credit for my TV is unacceptable! LG has wasted my time and money in more ways than one and I want to be compensated for the mayhem that I've had to deal with!

I want to be contacted by someone from America...not a foreigner in one of your low-rent call centers! You all are making more than enough money to have adequate points if contacts for these specific customer issues! Everytime I call your call center, I should not be made to feel like I'm being a bother to YOUR employeees as a customer. The nasty attitudes, the disregard for tone, and lack of knowledge is what your customers get for spending their hard-earned money on your [censored]ty products?

Unacceptable!

P.S. Still holding to speak with someone else because the RA that was allegedly submitted about 40 minutes ago was not done. Current call time...1 hour and 42 damn minutes!

I called customer service(19960) on July 28 at 10:15 am, Regarding LG TV Which I bought in 2011 and now the image suddenly turned off for repeated times, the customer service sent a technician on the same day and the technician told me you need to change the backlight leds which is not available in the country and you have to call the customer service again to get it out of country and also to know the cost, so I called the customer service again at 01:15 pm on July 28 and they told me we are not manufacture this model of the TV anymore and this part is not available so I told the lady this is strange, company like LG give this such answer and who is your reference to give this type of information, she told Mr. Khaled Gad and I asked her to escalate my complain to hire manager and please reply to me after 24 hrs, otherwise I will send my complain to the headquarter because I am dealing with LG company one of the biggest electronic companies in the world but unfortunately I didn't receive any reply till now, so I am waiting your reply to solve this problem.

PS:you can confirm via LG Egypt customer service recordable calls according to the above date and times.

Name: Yasser Kamal Abdel Latif
Phone: 002-[protected]
TV model: 42LE4500-TA
Product code: 42LE4500-TA.AFUDLJE
TV serial number: 011EGVJ04375
Manufactured: NOV 2010

Regards

Dear Sir/Madam
Good day,

I bought one LG refrigerator on 2015, from an authorized seller called almorshedy, in Egypt, on 20th of July 2018, I found out that freezer is not working.

I shut it down for 3.5 hours and got everything out of it.

Turned it on again and it still was not working

On 21st of July I called the call center and reported the issue, they gentleman asked me to do what I did on yesterday, when I confirmed to him that I did, he did a maintenance request for me, and the technician came same day, and advised after checking that whether the board or the compressor is not working.

He advised he would order the board first, if it worked after changing the old one that would be OK, if it still not working he would order the compressor then.

On 24th I called the call center again, the agent advised that spare parts take 3 working days to be delivered. And confirmed that board order was made on 22ND of July.

The technician came on 25 with the board, installed it, and it still was not working so he advised he would order the compressor now.

On 1st of August I called the call center, it was complete frustrating call, the gentleman advised that compressor is bing imported and would take 35 days (give or take) to be delivered, I tried to convince him that it is not logic and if it is this way, they better change the hole thing or any other solution that I should not wait that long in a hot country like ours, he told me what he can do is file a complaint, I told him no I'll do it myself.

I need urgent solution as I left my home for that and I already live in a remote area.

This is very frustrating and disappointing that I rely on a brand positive that it will not malfunction or breakdown, and if it did I'd find a customer service that I deserve, taking into consideration that it is in the warranty period, and it has been only 2 years I'm using it, and clearly it is manufacturing issue, although the technician tried to inform me it is because the unstable electricity, which is not true, and I already have other LG appliances working normally, and he already seems was not sure and didn't share the check up report with me since beginning.

Your urgent and prompt action are highly appreciated.

My email and phone numbers are as follows:

002 [protected]

[protected]@hotmail.com

Regards,
Emad

Dear LG,

I am very displeased with the customer service that is being provided.

I am very fond of LG Electronics Brand and I own a TV, Fridge, Washing Machine and Microwave, all LGE.
I'm very happy with my appliances, up to the point that I had a problem with my TV.

The model is a 42LE8500 and for the past year I started having problems on the HDMI connections. All HDMI ports don't seem to be working.
Coax, Antenna and Media Player (both USB and Network connected) work fine, TDT also. The problem is with HDMI which is not working.

After some research on the Internet, I found that a lot of customers are having similar issues with models purchased around 2010/2011, and they all point to some sort of HDMI soldering problem. It's very easy to find such cases: https://www.youtube.com/results?search_query=LG+hdmi+soldering

I actually performed the test with a hair drier and the issue is confirmed. There seems to be some electrical contact/soldering problem with LG TVs for some specific product series.

Understanding that the warranty period has already passed, on April 2nd I contacted the Portuguese LGE customer service to ask for help. After insisting for some feedback I got a reply on April the 13th informing me that the device is not covered by any warranty and that LGE was available to repair the equipment after presenting a budget.

On the 23rd I asked LGE how could we proceed for the repair and again after insisting for some feedback I got a reply on June the 6th stating that the information was passed on to "Serviço Técnico Oficial AT Informática" that would contact me and arrange all needed procedures to evaluate the repair.
I had no more feedback since.

My TV is still having the HDMI problem and Its clear that this problem is related to a design issue. It should be of LGE's best interest to address these issues promptly, even if the customer has to pay or support some costs.
It's unacceptable that the appliance simply stops working due to a design fault and the customer service takes months to provide information and does nothing to repair the device!

The ticket was opened under the reference: GCU180402073846
The TV SN: 012WRKG2T581

I really wasn't expecting this kind of followup from LGE, which is completely disappointing, and I don't know if I want to go for a repair solution or simply replace the TV with a different brand...

Best regards,
Sérgio

When using your zinc paper there is an inconsistency between the quality of colour of the sticky paper and non sticky. The sticky paper prints are really red and oversaturated whereas the non sticky is perfect. In the photo attached the top image is non sticky and perfect. The bottom image is sticky paper and without filters, it's really bad and would seem a fundamental flaw.