FNAC: Complaints, Customer Claims, Free Resolution Services

Overview of FNAC customer experience

FNAC (fnac.pt) has been plagued with numerous consumer complaints, highlighting several negative aspects of their services. Customers have expressed frustration with their poor customer support, citing unhelpful and unresponsive staff. Delivery issues have also been a recurring problem, with many customers experiencing delays and damaged products upon arrival. Furthermore, FNAC's return and refund policy has been criticized for being overly complicated and restrictive, leaving customers dissatisfied and unable to resolve their issues. Additionally, there have been complaints about the lack of product availability and inaccurate stock information on their website, leading to disappointment and inconvenience for customers. These recurring problems make FNAC an unreliable choice for consumers seeking a seamless and satisfactory shopping experience.

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Newest FNAC complaints

Niveta Arora of Paris, FR

Nov 20, 2023 8:38 pm EST

FNAC Apple Watch series 5

Scanned by this product online have a written confirmation from apple that it’s a scam and fnac is currently not responding to my constant pleas of a return and reimbursement please help ! I ordered it a week ago on fnac.com in France and after it arrived I was unable to connect it to my apple iPhone. I then decided to visit the Apple Store in Paris where a technician checked out the issue for me. He couldn’t connect the watch to my phone either Basically we just couldn’t set it up so he suggested to me to get a reimbursement from fnac in one of their shops maybe and show the letter by apple . I did go to a fnac shop but they refused to help me and she’d me to call or email customer service. After which I did that too but customer service e inisists that since the product has been bought by a particular seller it is him who must accept that the product dosnt work and reimburse me. At this point I have no solution and just want a quick reimbursement thank you

Desired outcome: Please refund

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I ordered the watch online on fnac.com to pair with my original iPhone 14 brought from apple. It’s the first time I bought an Apple Watch to connect with my iPhone though I have been an iPhone user since years I bought the watch now. After it arrived I tried to pair it several times with my phone but it dint work. I also asked many friends who use both Apple Watch and iPhone both to pair it with their phones but it dint work either.

Then I decided to visit the Apple Store in Paris opera. One of the apple technicians there checked out the watch for me. It took over an hour after which the finally I was informed by apple that the product would have to be sent to their factory for further investigation and in case the issue needed to be repaired I would have to pay for it at my own expense and the cost could go upto 300 euros. So they told me go to to a fnac shop and ask for a reimbursement if I wished as I am protected by the consumer protection act the product having been ordered by me barely a week earlier and being under a warrantee for 2 years more. After this I went to a fnac shop in chatelet and they refused to do anything telling me that I had ordered the product online so I must try to resolve it online. Online I spoke to fnac customer service who were rude and dint give me any satisfactory answer when I’m just asking for a simple reimbursement as the product just does not work I even have a letter from apple confirm in this for now I’m in a huge crisis as I’ll be travelling soon and I have no solution how to get my money back yet. The order number is GDS3TWZ4YBNO2

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