LG Electronics
reviews and complaints

I originally called LG customer service on May 3rd at 8:46 am. My fridge was warm and everything in my freezer had thawed. I was told that the repair would be covered by LG and service was scheduled for May 9th. The tech came, spent a short amount of time and told my husband that the compressor was bad. H said he had a part to order but would be back mid-morning May 13th. He never showed up (I waited ALL day) and calls to his company went unanswered. On May 14th, I again waited all day, while also making frequent calls to LG to verify that service would actually take place. Every agent I spoke to informed me that they also couldn't get the tech's on the phone, nobody had a solution (even Sandy, a supervisor), except to keep waiting. The tech finally called me directly at the end of the day on Tuesday to inform me that he would arrive at 8 am on May 15. He and two other techs (who referred to themselves as the three stooges) worked for three hours, plugged in the fridge and left. He told my husband that if there were any issues that I could call him directly. When the fridge was still not cold May 16, I called the tech directly and left a voicemail with no return call. I called LG again on May 17. The rep was able to get me scheduled for May 21 between 8 am and 12 pm. The tech did not show and calls to the business went straight to voicemail. After several calls to LG, they finally found me another repair company. However, the earliest appointment is now June 3rd. In case you lost track, that is ONE MONTH without a refrigerator. Don't even get me started on the number of rude service reps and supervisors I've spoke with! I have missed 2.5 days of work waiting for techs that don't show up. I have cumulatively spent hours on hold and speaking to customer service reps. I have been asked to complete multiple surveys. I've completed two and had nothing positive to say in either of them. It's time for LG to step up and either repair or replace my refrigerator this week!

Bought a lg 8, 000 btu window a/c (for bedroom) from home depot (for about $200.) july 2018 with one year warranty. May, 2019 (less than one year) unit fan motor slowed (barely blows air, at all) and began making awful roaring sound. It was installed in wall so we could still use our window. Contacted l g support about unit and was told to remove a/c from wall put on flat surface and wait 3 days for tech to come and check it out.
Meanwhile, it's may in houston, tx., it's 90 degrees, 100% humidity, heat index over 100 degrees and l g support is in denver! It will cost more than $199.99 to send a tech to my house and cost me over $250. To wait between 8am and 12 noon (lost wages). Instead of trashing this junk and replacing it, l g want to waste time and money on foreign b.S. I will never, ever by l g (less good) again.

I bought a dishwasher for over $800 dollars and have only used it for 14 months. Now the washer is giving me LE reading. Spending over $800 on an appliance of my hard earned money and now the unit is not even working.
ON top of that I keep receiving mail asking me to buy extended warranty! What is this selling crappy roducts and then asking consumers to buy extended warranty to repair your crappy products!
Looks like I did not make the right choice of buying a good product. So you manufacture products that break down in one year and then expect consumers to pay hundreds getting it repaired if they cannot affort your expensive extended Warranty?
I will be submitting more feed back on your face book page so everyone knows to be weary of your products.

Reuben R Gounder
9711 S 212th Street,
Kent 98031

[protected].

I bought an LG bottom-freezer refrigerator almost a month ago. Service came and rearranged the doors to open in other direction. After rearrangindg the doors I have noticed that they are not alligned correctly. Greek customer service refused to fix the problem or replace the refrigerator. They were really rude and quarrelsome. It is a shame for LG to be represented by such companies.

Dear Sir / Madam,

I am based in Ghana, (Kumasi), I am a dealer of LG products and usually purchase from Somotex & Unique. I operate by the company name "The Smart Buyer Company Limited", recently one new company who claims also to be a new Distributor, avalied himself as Mr Mohammed, from Giantech Electronics, a dubai based company and now recent in Ghana, his approach was humble and he sent me his item list and assured that he can compete with good pricing and good customer service.
1. I called him on the 1st of May 2019, booked 3 units of Hometheathres model no 655BK, and pricing was better and his terms were stricly CASH, which I complied, and when the items were delivered, I paid the cash to his Ghanaian representative called "John".

2. On the 7th Of May, I get a order from my client, who requires 2 units of LG 43 Satellite, I called MR Mohammed, and requested him to send me the products, he replyed back by saying, first please deposit the funds, I told him, last order u supplied there was no such condition, however it is not a issue, please send me your company account, so I can then deposit the funds and u can then send me the products, he sent me a personal account details, I wasent comfortable as, I am ordereing from a company and not a seperate indivisual, I told him please send me the company account details, he said, he will send it, as he is with a customer.. I waited for GOOD 45 minutes, I then sent him a message on whatsup, that, this is not professional, and my customer cannot wait for 45 min, I have already commited to my client and assured that she will get the LG 43 tv the next day, and I also told Mr Mohammed that I willl complain to the HEAD of Department in LG and as well in their Dubai based office... when I called him he picked up the phone amd was very rude and said that he himself, and his director here in ghana as well as his overseas head director has told him NOT TO DO ANY BUSINESS WITH ME AND NO ANY MORE TRANSCATIONS. as they were not happy with my message written by me to inform the management of Giantech.

3. He hang up the phone on me and I had to loose the business. Sir, I am a very potential customer and dealer in LG, u can please refer my company to Mr IM, who was the head of operations last year, I had won 2 contracts for VRF system airconditioners, one was at harper road branch at Ghana commercial bank, the project was almost 100, 000$, u can please ask MR Nirdosh and Mr Im as well as Mr Shankar who are at somotex., the second project was at Ghana commercial bank, main office, in accra as they wanted to buy Chillers, but unfortunatelly the contract when to Daiken as Unique Appliances were not able to hanldle the client well.

4. The bottom line is, any dealer can get business and business is for growth, we are all here to grow LG and to promote LG, as that is the TARGET, why should a distributor hire a teenager, who cannot even speak english well, and be abusive as well as rude to we distributors.

I have the audio file of the telephone conversation as well as the whatsup data.. I was never rude, rather was humble and also spoke and told Mr Mohammed we are here to do business not to have EGO and attitude problem.

Apart from that, he involves his boss and does not even give his superiors number and says openly that, the whole compay from Dubai till Ghana shall not deal with me

I feel to me its a very big insult as well as bad business for me an for LG. all conditions were complied so why have such a bad customer service and why such harsh decisions taken on my company profile..

I would be greatful if this matter is addressed and also this who confusion and misunderstanding to be resolved.

U can contact me on +[protected] and "[protected]@gmail.com"

Also u can please enquire about my efforts with LG espically in the projects section with the government.

Thank u and await your reply

Regards

Deeppak Chainaani

After talking with 4 representatives and 2 of the 4 being supervisors, I am extremely upset with how they handle customer support. They guaranteed a time for my dryer to be fixed since it is new and is burning my clothes. After two days of taking off work and several hours of being on the phone, LG still has not resolved the issue. I recommend if you are looking into products, do not buy LG due to the customer service to fix their appliances. My dryer is only a month old.

I spent $2, 119.99 dollars on this refrigerator. After 3 1/2 years (April 2019) it just stopped cooling. I called my warranty company who referred me to a local service repair shop apparently authorized to repair it with a new compressor. LG refused to send me the parts telling me my local service repair man isn't actually authorized and pushed A+E fleet on me, I refused because that is not who my warranty company referred me to. That was 1 1/2 weeks wasted. Warranty company then referred me to another service repair shop who diagnosed the fridge with bad compressor (as well). Again, LG would not send me or local repair shop the parts. Again suggested A+E, again I refused because my warranty company did not refer A+E to me. Another week wasted. I called back the warranty company to tell them LG wont work with anyone but A+E it seems. Warranty company told me to go with whoever LG referred then. That was a complete waste of 2 1/2 weeks. A+E came Wed 5/1, changed the compressor. Didn't work. Came again Friday 5/3 changed the condenser, that didn't work. I called LG on Saturday 5/4 letting them know my frustration. Customer service is awful by the way, phone operators are rude the executive department is no help. Nothing is escalated. No body cares that a customers 2 thousand dollar, 3 1/2 year old refrigerator (not microwave, not toaster oven) doesn't work. This is an everyday appliance. So now it's Monday 5/6/19 the earliest A+E could come back was Thursday 5/9 to come look at it again. This is unacceptable! This should be escalated. There is no reason why a customer has to wait another second (let alone 5 more days) to be services a third time. I have two kids, I'm using a cooler and a neighbors fridge for a month now. This is absurd and unacceptable. If LG cared, they would take care of this issue sooner than later and not make anyone wait as long as I have, patiently. Its been 4 weeks and counting . I find it hard to believe Not one person has any power to rearrange schedules with A+E (LG's authorized service tech) to get me taken care of sooner. I find it extremely hard to believe no one could make that happen. It's the least LG could do. Make a customer feel they are important, instead LG makes me wait and resolved nothing.
reach out to me if you want the dozen names I've spoken to this past month. I have spent hours on the phone this month- wasted!

I want a full refund of this refrigerator!

[protected]@gmail.com

I bought a lg smart tv about three years ago. The tv lasted less than a year. I took it to a repair shop and wass told it would cost more money to fix than what its worth it was a 37 inc tv I will never buy an lg tv again I am going to buy samsung from now on what a joke james miller 3303 locust st stjoseph mo [protected] [protected]@aol.com

Kindly my washing machine motor is still under Guarantee but main board was defected and LG agency & service center refused to order a new board as they stopped producing or exporting spare parts for this model anymore and they informed me that I should replace my washing machine with a new one which isn't accepted at all and I had informed them that I will escalate this issue for mother company to take the proper action

Thanks in advance for your kind support

Email:[protected]@gmail.com
Mobile:+[protected]

Regards,
Dr.Eng.Mohamed Sallam

My smart tv does not have a WiFi connection and I can't watch it it's been months. The reps keep you on hold for an hour and I'm left having to pay for a repair service. I'm being ripped off it's only a little over a year and I can't when enjoy my television. I am trying to see how you guys can help me because I'm really upset because this is my first smart tv and it's very disappointing.

About six years ago, I purchased all new appliances hoping to forego problems as my wife and I get older (80+). Great idea but not with LG. They do not stand behind their product.
We were warned that LG's warranty was horrible. We purchased Home Depot's extended warranties. Thank goodness for that. We have had major problems with all the appliances. Our latest comes from our washing machine with a frozen motor. We can only deal with a specific repair shop. They are rude to deal with. The repair estimate is as much as a new washer.
Dealing with repair issues, lack of help from LG, rude and expensive repairmen have made our LG experience very unpleasant. I wish I could warn everyone thinking of purchasing their products to look somewhere else.

LG Malaysia's agent in Seremban has taken my washing machine for repair more than 10 days without providing me any update.
I appreciate an update as all your customer service personnel at 18008222 are un able to provide me any updates or details. I left several messages to a person so called Manager (Lam), refuses to answer all my calls or return my calls.

Thanks.

Regards,
Ramesh

I purchased a lg tv from ashland my at big sandy at the end of 2017 with a 5 year warranty. They told me to get the warranty if anything ever happened to it, that my warranty would cover it. I had a witness with me, which is my fiancé. He and I discussed it and decided it would be the best decision because we have small children and animals. Anything could happen. I got the tv on the 90 day pay off and paid it off quickly, got the warranty with the package as well. Everything went smoothly. Had a great experience. They told me if I needed anything to let them know and they would take care of it. So now it's 2019 and something happened to the screen while we were at work. I reported it immediately and they are saying my warranty won't cover it. Okay, I wouldn't be as upset if they hadn't of told me it covered anything. They led me on to believe that this warranty was good for anything. All it needs is a new screen. That's it. It still works properly, it's just the screen. Now telling me i'm gonna have to pay extra money for this tv that i've paid a ton for, i'm mad. Another reason why i'm angry with them is I decided because my purchase the first time was so smooth, I went last october and purchased another tv. I'm still in the process of paying that tv off. I'm down to a little over $100 of pay off. I had a horrible experience this time with this tv. First they hassled me about the warranty and I kept saying no. They kept trying to talk me into it to the point of me almost walking out of the store. Finally I said "sorry, I don't want the warranty with this purchase, I just want the tv." i've went through access now with both purchases as well. Then once I paid for the tv, they then tell me they don't have the tv in stock so they have to order it and it would be coming from their warehouse in franklin furnace ohio, which is a 20 min drive for me. It took them almost two weeks to get me my tv after paying for it! They also had lied and told me the tv was at their store when it was not so I wasted my time driving up to ashland to get it. So finally I get the tv and after that, it's like my concerns or needs are no longer cared for. They have been pretty irresponsible and now i'm dealing with their repair store telling me their salesmen should've never told me that my warranty covered everything. I am sooooo angry. I would have never paid that much money for a warranty if it wouldn't have covered everything like they told me. Now i'm basically stuck with a crack screened 55" lg 4k hdtv that I dearly love and can't enjoy it because they are refusing to fix it unless I pay. I feel i've spent good money there, I have paid my payments and not been late and i've been respectful and held my composure when i've wanted to be a witch. I have reached out to access now and now i'm reaching out to you. Pleaaaase help! I don't know what else to do but I love this tv... It was my first major electronic purchase and I want to enjoy this tv with my family for years to come if I can. If you need anything from me, please contact me through email:
[protected]@icloud.com
Thank you so much for you're time and concern. Have a blessed day.

Lashea miller

My Refrigerator is 3 years old and has quite cooling . Today I call for service and I am told 11 days away. I have children and elderly in our household. What do you expect us to do, Not to mention we are 3 days away from Easter. You obviously have sold inferior products and service can not keep up. I will do all I can to spread the word. As said the happy tell no one, the angry tell everyone.

Mark Bludworth
Albuquerque, NM

[protected]

I have been dealing with a broken LG washer for 3 months. We have had 3 repairs done on this washer for the same issue. On the last visit over a month ago the repairman supposedly fixed the existing issue but found another issue that he couldn't fix and required more parts. It took LG over a month to get the parts in. When I complained to executive services they refused to replace my washer (it's a lemon) and said I had to wait for the part to come in on April 15th. It is now April 18th and the part still hasn't arrived. This has been the most frustrating situation I have ever dealt with on any appliances. Again, 3 months since my washer first broke. We deserve a new washer for all our troubles.

I had the stove less that 2 years. The oven will not hold the temperature. Any setting above 325 degrees goes 50 or 75 degrees above the setting.

The repair agent has come 6 times and has called LG in regard to parts to fix it . None of the replacement parts solved the problem.

Called LG's customer service department numerous times. Today I got an email saying they won't make good on the appliance. Call for more repair services.

This is a defective stove that can't be fixed ! More repair services is not the answer. The appliance store has replaced 3 parts but says they can only turn 1 into LG.

The service calls are under the phone number 814-591-7897 Bruno Genevro.
This stove should be replaced by LG.

I had bought 49" LED TV -model No. 49LF540A on 8th Jun'15. In less than 4 year display panel burnt out (stopped working).
The LG technician informed me that the display panel will have to be replaced which will cost Rs 35, 000 which is about 70% of the TV cost.
Display panel not working within 4 years of buying is shocking and LG do not have answer as to why the display stopped working, why should customer suffer on account of poor quality.
I have been calling up LG service centre, sending mails to them but I am not getting any response from them.

To Whom It May Concern,
One pissed off customer!
LG, I am a very disappointed and dissatisfied customer. My 3-4 year old refrigerator stopped cooling on 3/24/19. I discovered it on 3/25 and called immediately. I lost all of the food in my freezer and a lot in the refrigerator. I set up an appointment for a repair on Friday the 29th. I got parts received on the 29th and after 2 called to talk to the tech he finally called me at 1115 to confirm my appointment which was between 8-12 that morning. He arrived at 1215, walked into my house, looked at the parts box, walked back outside then came back a minute later and told me that "they" had sent the wrong parts. This was upsetting as I had to take the day off of work to be there for him to come and lost money that day. He then told me his next available was Wednesday 4/3/19 from 8-12. I said fine I'll take that appointment but would have to find someone to be at the house. On 4/3/19 my Husband stayed home from work for the appointment that never happened. I called LG just before 12 noon to ask where the tech was and after a very long and frustrating phone discussion between the LG rep who also called Mr. James Oliver the tech. He told her that I was not on his schedule for today and that he had "ordered" the parts. The LG rep can not verify if the correct parts are actually ordered or not. So once again, we have lost a day's worth of pay and the refrigerator is STILL not fixed. I think that he forgot to put me on his schedule and forgot to order the parts and is trying to cover for it. I have 2 small children and have now been out of a refrigerator since March 24th. Not to mention that i can not find my original receipt therefore I cant even get reimbursed for the lost food. When we first bought this refrigerator the one delivered did not work and we had to wait 2 more weeks to get the current one we have. I should have known then that this product was not reliable. What I am disappointed at is that the tech LG has employed does not even pretend to have any empathy but absolutely no drive to provide excellent patient service. I requested a different tech come out and that was never offered. I can tell you this if the reason for my refrigerator not working was not under warranty I would have already called an independent repair technician to fix it then I would sell this heap. I will not be purchasing any LG products in the future I can assure you.
Sincerely,
Deena Robinson
4/3/19

I cant expalin how decietful and untruthful the LG customer service department is. I have been dealing with them for five months and I can honestly say that in all that period that have not once kept a promise. I would even go so far to say that they intentionally lie, to make you get off the phone as they are hoping you won't have the patience or peseverence to keep going.

Ou LG fridge broke down in early December. They promised it would be fixed within days, we even bought the extended warranty at their direction. After we bought the warranty they then told us it would take nine days for someone to show up. When the person showed up they diagnosed the problem, but didn't have the parts and told us someone else would show up to fix it.

When the second person showed up 7 days later they not only still didnt have the parts, but also told us even if they had they parts they weren't qualified to fix the problem. The third person, who was supposed to show up on December 24th, (Christmas Eve) just didn't bother to show up.

Throughout this period we were in constant contact with LG and they told us to buy a mini fridge ( we were entertaining family for the holidays) which we did. They said they would reimburse for the fridge as well as refund our warrant y payment.

When we finally had some come out to look at he fridge (January 7th, they fixed it) for us to only find out that the work was sub-standard and another person had to be to actually fix it. Close to six weeks after the original problem occurred.

Now it is April and we haven't recieved either a refund for the warranty, nor compensation for the fridge as promised. I spoke to LG today ( a woman called Myles) to be told that they were still processing our warranty payment, even though we have emails from mid January saying it would be processed in six weeks. And that now they wouldn't pay for the mini fridge, unless we could provide a receipt for the original LG fridge. Given it's about 8 years old we don't have that receipt. but at no time did anyone tell us, either when we got direction to buy the fridge or when they told us that our payment was being processed, that we needed that receipt.

Once again lies, lies and more lies from LG. Shocking

We purchased a lg tv, smart 4k tv july 2018.in february the wireless r feature stopped working. I called lg on march 6, 2019. After going through many many settings etc with lg on the telephone, it was determined I needed a new wireless card installed, l g set me up with a technician.. Windsor electronics. I received a call from the electronics office on the 6th, and was told they would be here to repair the problem on march. 11th.. Another call to the techs... the piece (part] was I but the technician was working the maryland area, they would call and let me know when he would be down in the north carolina area, probably the following week. Have not heard from them since, I can't even get anyony on the telephone, and i've tried and tried,

Yesterday 3/24/19 I called lg again. The checked around and basically said I they noted indicated the list show it still repaired and I would have to wait until someone contacts me.

The tech company assigned to my problem is in love vs, and I live I holden beach nc.. That's a 4 hour drive. There must be technicians closer than that, also there should be courtesy enough to call and explain the hold up. It had been 4 weeks since thus problem began. I insisted on buying lg products, but that loyalty is fast going out the

Evelyn hankins. Tel [protected]