LG Electronics

I spent $2, 119.99 dollars on this refrigerator. After 3 1/2 years (April 2019) it just stopped cooling. I called my warranty company who referred me to a local service repair shop apparently authorized to repair it with a new compressor. LG refused to send me the parts telling me my local service repair man isn't actually authorized and pushed A+E fleet on me, I refused because that is not who my warranty company referred me to. That was 1 1/2 weeks wasted. Warranty company then referred me to another service repair shop who diagnosed the fridge with bad compressor (as well). Again, LG would not send me or local repair shop the parts. Again suggested A+E, again I refused because my warranty company did not refer A+E to me. Another week wasted. I called back the warranty company to tell them LG wont work with anyone but A+E it seems. Warranty company told me to go with whoever LG referred then. That was a complete waste of 2 1/2 weeks. A+E came Wed 5/1, changed the compressor. Didn't work. Came again Friday 5/3 changed the condenser, that didn't work. I called LG on Saturday 5/4 letting them know my frustration. Customer service is awful by the way, phone operators are rude the executive department is no help. Nothing is escalated. No body cares that a customers 2 thousand dollar, 3 1/2 year old refrigerator (not microwave, not toaster oven) doesn't work. This is an everyday appliance. So now it's Monday 5/6/19 the earliest A+E could come back was Thursday 5/9 to come look at it again. This is unacceptable! This should be escalated. There is no reason why a customer has to wait another second (let alone 5 more days) to be services a third time. I have two kids, I'm using a cooler and a neighbors fridge for a month now. This is absurd and unacceptable. If LG cared, they would take care of this issue sooner than later and not make anyone wait as long as I have, patiently. Its been 4 weeks and counting . I find it hard to believe Not one person has any power to rearrange schedules with A+E (LG's authorized service tech) to get me taken care of sooner. I find it extremely hard to believe no one could make that happen. It's the least LG could do. Make a customer feel they are important, instead LG makes me wait and resolved nothing.
reach out to me if you want the dozen names I've spoken to this past month. I have spent hours on the phone this month- wasted!

I want a full refund of this refrigerator!

[protected]@gmail.com

I bought a lg smart tv about three years ago. The tv lasted less than a year. I took it to a repair shop and wass told it would cost more money to fix than what its worth it was a 37 inc tv I will never buy an lg tv again I am going to buy samsung from now on what a joke james miller 3303 locust st stjoseph mo [protected] [protected]@aol.com

Kindly my washing machine motor is still under Guarantee but main board was defected and LG agency & service center refused to order a new board as they stopped producing or exporting spare parts for this model anymore and they informed me that I should replace my washing machine with a new one which isn't accepted at all and I had informed them that I will escalate this issue for mother company to take the proper action

Thanks in advance for your kind support

Email:[protected]@gmail.com
Mobile:+[protected]

Regards,
Dr.Eng.Mohamed Sallam

My smart tv does not have a WiFi connection and I can't watch it it's been months. The reps keep you on hold for an hour and I'm left having to pay for a repair service. I'm being ripped off it's only a little over a year and I can't when enjoy my television. I am trying to see how you guys can help me because I'm really upset because this is my first smart tv and it's very disappointing.

About six years ago, I purchased all new appliances hoping to forego problems as my wife and I get older (80+). Great idea but not with LG. They do not stand behind their product.
We were warned that LG's warranty was horrible. We purchased Home Depot's extended warranties. Thank goodness for that. We have had major problems with all the appliances. Our latest comes from our washing machine with a frozen motor. We can only deal with a specific repair shop. They are rude to deal with. The repair estimate is as much as a new washer.
Dealing with repair issues, lack of help from LG, rude and expensive repairmen have made our LG experience very unpleasant. I wish I could warn everyone thinking of purchasing their products to look somewhere else.

LG Malaysia's agent in Seremban has taken my washing machine for repair more than 10 days without providing me any update.
I appreciate an update as all your customer service personnel at 18008222 are un able to provide me any updates or details. I left several messages to a person so called Manager (Lam), refuses to answer all my calls or return my calls.

Thanks.

Regards,
Ramesh

I purchased a lg tv from ashland my at big sandy at the end of 2017 with a 5 year warranty. They told me to get the warranty if anything ever happened to it, that my warranty would cover it. I had a witness with me, which is my fiancé. He and I discussed it and decided it would be the best decision because we have small children and animals. Anything could happen. I got the tv on the 90 day pay off and paid it off quickly, got the warranty with the package as well. Everything went smoothly. Had a great experience. They told me if I needed anything to let them know and they would take care of it. So now it's 2019 and something happened to the screen while we were at work. I reported it immediately and they are saying my warranty won't cover it. Okay, I wouldn't be as upset if they hadn't of told me it covered anything. They led me on to believe that this warranty was good for anything. All it needs is a new screen. That's it. It still works properly, it's just the screen. Now telling me i'm gonna have to pay extra money for this tv that i've paid a ton for, i'm mad. Another reason why i'm angry with them is I decided because my purchase the first time was so smooth, I went last october and purchased another tv. I'm still in the process of paying that tv off. I'm down to a little over $100 of pay off. I had a horrible experience this time with this tv. First they hassled me about the warranty and I kept saying no. They kept trying to talk me into it to the point of me almost walking out of the store. Finally I said "sorry, I don't want the warranty with this purchase, I just want the tv." i've went through access now with both purchases as well. Then once I paid for the tv, they then tell me they don't have the tv in stock so they have to order it and it would be coming from their warehouse in franklin furnace ohio, which is a 20 min drive for me. It took them almost two weeks to get me my tv after paying for it! They also had lied and told me the tv was at their store when it was not so I wasted my time driving up to ashland to get it. So finally I get the tv and after that, it's like my concerns or needs are no longer cared for. They have been pretty irresponsible and now i'm dealing with their repair store telling me their salesmen should've never told me that my warranty covered everything. I am sooooo angry. I would have never paid that much money for a warranty if it wouldn't have covered everything like they told me. Now i'm basically stuck with a crack screened 55" lg 4k hdtv that I dearly love and can't enjoy it because they are refusing to fix it unless I pay. I feel i've spent good money there, I have paid my payments and not been late and i've been respectful and held my composure when i've wanted to be a witch. I have reached out to access now and now i'm reaching out to you. Pleaaaase help! I don't know what else to do but I love this tv... It was my first major electronic purchase and I want to enjoy this tv with my family for years to come if I can. If you need anything from me, please contact me through email:
[protected]@icloud.com
Thank you so much for you're time and concern. Have a blessed day.

Lashea miller

My Refrigerator is 3 years old and has quite cooling . Today I call for service and I am told 11 days away. I have children and elderly in our household. What do you expect us to do, Not to mention we are 3 days away from Easter. You obviously have sold inferior products and service can not keep up. I will do all I can to spread the word. As said the happy tell no one, the angry tell everyone.

Mark Bludworth
Albuquerque, NM

[protected]

I have been dealing with a broken LG washer for 3 months. We have had 3 repairs done on this washer for the same issue. On the last visit over a month ago the repairman supposedly fixed the existing issue but found another issue that he couldn't fix and required more parts. It took LG over a month to get the parts in. When I complained to executive services they refused to replace my washer (it's a lemon) and said I had to wait for the part to come in on April 15th. It is now April 18th and the part still hasn't arrived. This has been the most frustrating situation I have ever dealt with on any appliances. Again, 3 months since my washer first broke. We deserve a new washer for all our troubles.

I had the stove less that 2 years. The oven will not hold the temperature. Any setting above 325 degrees goes 50 or 75 degrees above the setting.

The repair agent has come 6 times and has called LG in regard to parts to fix it . None of the replacement parts solved the problem.

Called LG's customer service department numerous times. Today I got an email saying they won't make good on the appliance. Call for more repair services.

This is a defective stove that can't be fixed ! More repair services is not the answer. The appliance store has replaced 3 parts but says they can only turn 1 into LG.

The service calls are under the phone number 814-591-7897 Bruno Genevro.
This stove should be replaced by LG.

I had bought 49" LED TV -model No. 49LF540A on 8th Jun'15. In less than 4 year display panel burnt out (stopped working).
The LG technician informed me that the display panel will have to be replaced which will cost Rs 35, 000 which is about 70% of the TV cost.
Display panel not working within 4 years of buying is shocking and LG do not have answer as to why the display stopped working, why should customer suffer on account of poor quality.
I have been calling up LG service centre, sending mails to them but I am not getting any response from them.

To Whom It May Concern,
One pissed off customer!
LG, I am a very disappointed and dissatisfied customer. My 3-4 year old refrigerator stopped cooling on 3/24/19. I discovered it on 3/25 and called immediately. I lost all of the food in my freezer and a lot in the refrigerator. I set up an appointment for a repair on Friday the 29th. I got parts received on the 29th and after 2 called to talk to the tech he finally called me at 1115 to confirm my appointment which was between 8-12 that morning. He arrived at 1215, walked into my house, looked at the parts box, walked back outside then came back a minute later and told me that "they" had sent the wrong parts. This was upsetting as I had to take the day off of work to be there for him to come and lost money that day. He then told me his next available was Wednesday 4/3/19 from 8-12. I said fine I'll take that appointment but would have to find someone to be at the house. On 4/3/19 my Husband stayed home from work for the appointment that never happened. I called LG just before 12 noon to ask where the tech was and after a very long and frustrating phone discussion between the LG rep who also called Mr. James Oliver the tech. He told her that I was not on his schedule for today and that he had "ordered" the parts. The LG rep can not verify if the correct parts are actually ordered or not. So once again, we have lost a day's worth of pay and the refrigerator is STILL not fixed. I think that he forgot to put me on his schedule and forgot to order the parts and is trying to cover for it. I have 2 small children and have now been out of a refrigerator since March 24th. Not to mention that i can not find my original receipt therefore I cant even get reimbursed for the lost food. When we first bought this refrigerator the one delivered did not work and we had to wait 2 more weeks to get the current one we have. I should have known then that this product was not reliable. What I am disappointed at is that the tech LG has employed does not even pretend to have any empathy but absolutely no drive to provide excellent patient service. I requested a different tech come out and that was never offered. I can tell you this if the reason for my refrigerator not working was not under warranty I would have already called an independent repair technician to fix it then I would sell this heap. I will not be purchasing any LG products in the future I can assure you.
Sincerely,
Deena Robinson
4/3/19

I cant expalin how decietful and untruthful the LG customer service department is. I have been dealing with them for five months and I can honestly say that in all that period that have not once kept a promise. I would even go so far to say that they intentionally lie, to make you get off the phone as they are hoping you won't have the patience or peseverence to keep going.

Ou LG fridge broke down in early December. They promised it would be fixed within days, we even bought the extended warranty at their direction. After we bought the warranty they then told us it would take nine days for someone to show up. When the person showed up they diagnosed the problem, but didn't have the parts and told us someone else would show up to fix it.

When the second person showed up 7 days later they not only still didnt have the parts, but also told us even if they had they parts they weren't qualified to fix the problem. The third person, who was supposed to show up on December 24th, (Christmas Eve) just didn't bother to show up.

Throughout this period we were in constant contact with LG and they told us to buy a mini fridge ( we were entertaining family for the holidays) which we did. They said they would reimburse for the fridge as well as refund our warrant y payment.

When we finally had some come out to look at he fridge (January 7th, they fixed it) for us to only find out that the work was sub-standard and another person had to be to actually fix it. Close to six weeks after the original problem occurred.

Now it is April and we haven't recieved either a refund for the warranty, nor compensation for the fridge as promised. I spoke to LG today ( a woman called Myles) to be told that they were still processing our warranty payment, even though we have emails from mid January saying it would be processed in six weeks. And that now they wouldn't pay for the mini fridge, unless we could provide a receipt for the original LG fridge. Given it's about 8 years old we don't have that receipt. but at no time did anyone tell us, either when we got direction to buy the fridge or when they told us that our payment was being processed, that we needed that receipt.

Once again lies, lies and more lies from LG. Shocking

We purchased a lg tv, smart 4k tv july 2018.in february the wireless r feature stopped working. I called lg on march 6, 2019. After going through many many settings etc with lg on the telephone, it was determined I needed a new wireless card installed, l g set me up with a technician.. Windsor electronics. I received a call from the electronics office on the 6th, and was told they would be here to repair the problem on march. 11th.. Another call to the techs... the piece (part] was I but the technician was working the maryland area, they would call and let me know when he would be down in the north carolina area, probably the following week. Have not heard from them since, I can't even get anyony on the telephone, and i've tried and tried,

Yesterday 3/24/19 I called lg again. The checked around and basically said I they noted indicated the list show it still repaired and I would have to wait until someone contacts me.

The tech company assigned to my problem is in love vs, and I live I holden beach nc.. That's a 4 hour drive. There must be technicians closer than that, also there should be courtesy enough to call and explain the hold up. It had been 4 weeks since thus problem began. I insisted on buying lg products, but that loyalty is fast going out the

Evelyn hankins. Tel [protected]

The microwave was still working but unable to heat, I was confused when on the phone they said that the maintenance cost will be 160 LE and should not be deducted from the service, while the service center told me it should be deducted from the total.
finally the worker came and simply replaced the fuse and took 450 LE while the cost of the fuse is usually 5-6 LE only, I didn't complain and paid, unfortunately after using it 3 times the same problem occurred, another worker came saying that we need another spare part for 1250LE in addition to the 450 that was already paid while it was the same exact problem. I refused and asked them to return the money back, they said that now the check-up service is for 230 LE, after negotiation they said its for 200 then the call center said it's for 192.
In conclusion dealing with LG service center was so frustrating, unprofessional employees, bad service and also I can name it as stealing.
My microwave is not working, because of simple fuse, and they want to make a big deal out of nothing just to take money.

I bought 2 LG K20 last month 4/15/19, and shortly after I bought them the external speaker stopped working after I plugged it into the charger cord it came with. Unfortunately a few days after that I was in a car accident and have not been able to get over to the location that I bought it from. On top of that tonight I went over to the phone cord and smoke was rising up from it and the tip of the cord was melted and almost caught my house on fire. It wasnt plugged in that long. I was getting ready to charge my phone. This is the cord that came with the phone so I have a faulty phone and a faulty cord that almost caught my house on fire very upset please email me at [protected]@gmail.com

Yikes your customer service looks bad. I would agree my wife was having a problem with her LG phone turning off. It was under warranty so it was sent in. Her carrier was Virgin and you reset the phone and defaulted the carrier to Boost. So we get the phone back and can not even use it because of the changes you made. You told us to send it back for correction. It has now been sent back 4 times and you have yet to set her phone up with the correct carrier. She has not had a phone for 7 weeks. we have called the Philippine call center 23 times and have been told a supervisor would call us back 7 times and have yet to talk to one.

We bought a LG washing machine, model No. T2108VSAW on March 2nd, 2019. Once we started using the washing machine, we realized it couldn't spin the clothes properly. It generated a big turbulance when it was spinning my jacket and the spinning process stopped. The timer, which was around 9 minutes remaining, went back to 12 minutes and water flowed in to restart the rinse process. The washing machine kept repeating the same process because it could not get over the spinning process. As the video and the photo I uploaded, I washed only one jacket but the machine couldn't handle such a simple task.
I contacted the customer service.
When I was describing the problem, the customer service officer scolded me that I didn't know how to use the washing machine and we need to think carefully how to select clothes and put them into machine to make the spin work. How shameful that they blamed the customer to cover their own design defect. Are the customers expected to use a scale to weigh the clothes and a computer to calculate how many clothes shall be washed and what type of arrangement, in terms of shape and weight, to be put in the washing machine? I have never encountered an established company shirk its responsiblity and blame customer for their own design defect.

I would urge LG officer to contact us via email [protected]@gmail.com soon if LG is still serious about their company reputation.

March 1, 2019

The Management
LG Philippines
LG Korea
_______________

Gentlemen:

I am writing in protest of your very poor aftersales service. Last May 2016, I bought an LG TV Model 55UG8700 - PA, with Serial number 505VNNVOX895 from SM Appliance, Savemore, Tacloban City, Philippines.

I used the TV set not too often (not even daily) as i am too busy with hospital work. Among the members of our household, I was the only one who regularly watched on said TV set as the others have their own.

Just a month ago, I noticed that the tv screen was "flickering". Despite some several basic troubleshooting attempts i was not able to get rid of the technical glitch. So came the technical personnel from Lapu-Lapu service center here in Tacloban as recommended by the store where i bought my tv. After the diagnostics i was told that the LED screen alone has to be replaced but the bigger problem was that the model has already been phased out of the market and so does the tv screen replacement. Hence, there was no way it could be replaced. The last thing the service center told me after they tried to exhaust everything to save my tv was that it can be replaced by a brand new screen with those circuit boards attached to it included. I was given a ray of hope BUT to my dismay again the price quoted for the replacement was a staggering Php 55K but with only 3 months warranty! You people from LG i would say are obviously not customer friendly!
THIS MUST BE A BAD JOKE - I will be paying much the same amount as the cost of a brand new unit with 3 months warranty only?

I was really dismayed, utterly disappointed! I blurted saying i can use that amount to buy a brand new tv set already with probably the same specs. I bought the TV set for Php 67K and to us who are not affluent, that is much money. I saved for a quality TV set ( or so I thought). When I shelled out that amount, I was i banking on the LG brand name trusting that I will get my money's worth. I was even convincing my colleagues and relatives to switch to your brand because it's the best. Indeed, I was wrong and i don't think i got my money's worth

And the very sad part is up to now i did not get any reply from LG Product Service and Support personnel despite several attempts of correspondence (Case number [protected]) which happened several weeks ago. In fairness to your customer service agents who answered my calls (Clyde, Nina and Riza), they very well entertained my concern and just told me that they're going to elevate the matter to the concerned personnel/supervisor. But LG simply left their customer hanging up to this writing! Hey, I am just a call away! This is indeed a dismal treatment from your end. My disappointment with you is even an understatement!

What kind of after-sales service do you have? Do you think I will ever buy an LG TV set again uncertain as to how long it will last? And that, if something happens to it, I will have no assurance that the model or the part is still available after a few years? I now have the same impresssion on your other appliances- refrigerator, washing machine, etc..

I know that the two-year warranty period has lapsed but still, I did not expect that after just a few months since the warranty, I can no longer use the TV set anymore.

I had a VERY BAD EXPERIENCE with you LG!

ARNOLD D. ABRIL, MD, FPCS
Tacloban City
Philippines
+63 [protected]
[protected]@yahoo.com

This is what has been happening for 4 years now! I had a LG TV for three years and in that time span I had to replace the motherboard three times! I work paycheck to paycheck and I cannot afford a new tv. Plus the motherboard went out again. LG will not do anything for me. I am very frustrated and will never again purchase a LG product again. It would mean the world to me and my wife if you can send us a new 4K hdr 60 inch tv. I would review it online and everywhere that it's the best product ever! The LG was so bad I left it at the repair shop cause they said even if they put in a new motherboard it would definitely need a new motherboard eventually. The LG was poorly designed. They were only going to give me 20% which is $50-$100 a check from the difference. This is NOT good enough. I would like a 55 inch 4K HDR for free this once. I am over everything and would like a new tv now!