LG ElectronicsDishwasher

A Aug 04, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

Caveat emptor - Please be aware of what you are getting into. This is not a manufacturer that stands behind its products.

Buy this product if you think you are lucky, or do not particularly value your time. Vote with your pockets if you think companies should be held accountable for the products they sell.

Item was purchased Nov 2017. Great item, while it worked [The positive review are not off the mark], but 4 months after manufacturer's 2 year warranty expired, I ran into the following issues:
(a) Faulty control panel - lights blink and/or buttons inoperative
(b) GFCI trips - So an electrocution hazard?
(c) 20 Amp circuit breaker trips - Wow! So a fire hazard?
The first one is known issue with poor water insulation on the circuit board, but LG customer care would not take responsibility (Many posts on Reditt - Should have been a recall, but isn't). 2 weeks later:
(d) Door lock switch failed in closed position with contents locked in.
I had to get a technician. $511 in repairs. And barely a week later:
(e) Machine self reported HE error - either thermostat, or water heater is broken.
(f) Water leak due to failed rubber seal on lower part of door panel

Through this all, I've kept LG informed - turns out these issues are not all that uncommon. LG's only response was that I was out of warranty and so it was (I paraphrase) not their concern.

LG insists that the item must be diagnosed by their "authorized technicians". I live in the SF/Bay area - There are only 4 shops authorized, and none would take my call! Life is too short to spend fixing broken appliances, or dealing with "customer care" that just doesn't "care")_

There are better brands around...

Responses

  • Js
    JSBlake Aug 04, 2020

    I’m sorry to hear you had this issue. So we can better investigate your issue please contact LG Customer Support by direct message via Twitter or Facebook using (@LGUS). Also, please include your name, physical address, email address, model and serial number and a brief description of your issue to expedite a resolution for you.

    As always, thanks for choosing LG!

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