LG Electronics — Deceptive business practice/warranty repair charges
LG Dishwasher purchased in 2017 stopped working. Contacted licensed repairman off of Angie's List who diagnosed issue as faulty motherboard ($60.00 trip fee). Attempted for (2 months) to get proper part ordered through repairman/LG. First time, wrong part was sent, second time, no part was sent at all. Called LG back to begin dealing with an LG repairman directly and avoid communication through a third party. LG Customer service rep stated that they could not dispatch one of their repairmen without me providing them with credit card information, for "pre-authorization" that would cover any parts or additional work discovered by their LG technician.
Technician arrived and asked if the part had been received by me for the repair. I said it had not. He checked his truck and found the part. As he was replacing/repairing, UPS delivered the ordered part, which I provided to the tech. The repair was made. I paid the tech what he called a minimum service charge of $65.00 (plus tax), and the tech went about his day.
Today, I was charged an additional $134.07 ($125.00 + tax) for the repair. I contacted LG Customer Service who advised me that the $134.07 was a "dispatch fee" charged in addition to the service fee charged by the technician.
LG REF# CNN200527918288
LG REF# CNN200814329887