LG ElectronicsDeceptive business practice/warranty repair charges

R Aug 14, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

LG Dishwasher purchased in 2017 stopped working. Contacted licensed repairman off of Angie's List who diagnosed issue as faulty motherboard ($60.00 trip fee). Attempted for (2 months) to get proper part ordered through repairman/LG. First time, wrong part was sent, second time, no part was sent at all. Called LG back to begin dealing with an LG repairman directly and avoid communication through a third party. LG Customer service rep stated that they could not dispatch one of their repairmen without me providing them with credit card information, for "pre-authorization" that would cover any parts or additional work discovered by their LG technician.
Technician arrived and asked if the part had been received by me for the repair. I said it had not. He checked his truck and found the part. As he was replacing/repairing, UPS delivered the ordered part, which I provided to the tech. The repair was made. I paid the tech what he called a minimum service charge of $65.00 (plus tax), and the tech went about his day.
Today, I was charged an additional $134.07 ($125.00 + tax) for the repair. I contacted LG Customer Service who advised me that the $134.07 was a "dispatch fee" charged in addition to the service fee charged by the technician.
LG REF# CNN200527918288
LG REF# CNN200814329887

Responses

  • Js
    JSBlake Aug 18, 2020

    I’m sorry to hear you had this issue. So we can better investigate your issue please contact LG Customer Support by direct message via Twitter or Facebook using (@LGUS). Also, please include your name, physical address, email address, model and serial number and a brief description of your issue to expedite a resolution for you.

    As always, thanks for choosing LG!

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