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Levi Strauss & Co. Customer Service Phone, Email, Contacts

Levi Strauss & Co.
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1.3 318 Complaints
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Levi Strauss & Co. complaints 318

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F
12:37 am EDT

Levi Strauss & Co. Levis jeans crap

To Levi Strauss & Co.

I have purchased you LEVI JEANS in the past.

You have disgraced America with your contempt of life and insolent disregard for the life of humans.

I now have complete contempt and disregard for your LEVI JEANS brand and would never identify with you murders by wearing your LEVI JEANS. Well, if I am shoveling [censored] for dogs and horses or repairing a [censored] leak in a sewer sure, wear the [censored] LEVI JEANS for [censored] jobs, then burn the crap.

Desired outcome: GO TO HELL

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J
4:02 pm EDT

Levi Strauss & Co. 505 style sizes are completely different

505 32 x 30.

Bought 2 pair. Tried on one pair and they were perfect so I grabbed another pair to compliment the other. I came home washed both pair and wore a pair out to dinner no problem. The next day I tried on the other pair I just grabbed and put them on, and they were 28 inches not 30. It’s not the fault of the department store. This is clearly a quality issue. Levi’s are the only jeans I choose to wear, based off of comfort. I can’t wear the the short ones.

Desired outcome: Send me another pair of 32x30

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A
2:45 pm EDT
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Levi Strauss & Co. levi jeans, 505

Hi, thanks for having this to reach out to you.

I have 6 pairs of 505's that are in great shape, only months old that seem to have a defect. they all have ripped prematurely at the rear pocket. I've been wearing levi 505 for decades and have never had this issue, even when completely worn out.

size w34 L32

I'd be happy to send photos

I'd love to continue to buy these jeans, but there are expensive and if they can't stand up to bending over than I may have to choose something else. Would love to hear that you have solved this problem.

thanks much,

Andy T

Desired outcome: I'd like some new and improved jeans to replace my defective one.

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A
4:46 am EDT

Levi Strauss & Co. 502 Denim

In the last year and a half I have gone through 5 jeans. I bought 3 the first round and the lasted about 3 months before starting to rip. All of them start on the right pockets upper left corner.

My wife repaired them but as soon as you repair it just rips again.

Bought 2 new ones in November last year and they ripped within 2 week.

One in the crotch and the other again on the back pocket.

Is this the production fault or material issue?

Also why was the 527 range stopped?

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2:22 pm EDT
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Levi Strauss & Co. Levis Signature Series S51 Straight

Good Morning!

I have been purchasing Levis brand jeans for over 50 years now,,,not wanting to admit I'm older than that,lol.

*My complaint is that in about the last four years or so, I noticed that the "leg seams" on the "inner right hand side" and then the "outer left hand side" are twisted clockwise and want to always go over the toes instead of staying straight and parallel to the sides of my legs! This is extremely annoying as the more you are walking the more they want to twist forward over top the shoe!

Desired outcome: This is obviously a design flaw while being sewed at the factory(s)Simply get the factory manager to set the cutting process so when they are sewing the seams they stay straight down the whole leg of the pants!

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1:58 pm EDT
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Levi Strauss & Co. 505 Jeans

About a year ago I purchased a pair of 505s (34-30) at the J C Penney's in Prescott, Arizona. My previous older pair had eventually ripped at the corner of one of the back pockets. Now this "new" pair did the same thing a couple of months ago. I tried patching it but it just ripped again. Given that I have had two pair rip in the same place I feel this is a design flaw. And some cursory research on the internet has revealed than many other consumers have had the same problem. I have worn Levi brand jeans for over 60 years so this is disappointing. I am likely to buy Wranglers in the future.

Desired outcome: Given that these jeans are perhaps a year old I am not expecting much. I just want to let Levi Strauss know they need to fix this problem if they want to continue to exist.

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4:04 pm EDT
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Levi Strauss & Co. mile high super skinny jeans

I've purchased mile high super skinny jeans from Macy's but had to return it because I found the front pockets so tiny. An inch deep, can't put a full hand in the front pocket. Why why why?!?! Can't even keep my chapstick in the front pocket without it falling out. I had the same issue with another jeans I bought over a year ago and I can't remember what it was - being 501 or 311. Still the front pockets being very shallow. I gave that jeans away. Please make the front pockets deeper. Are you guys too cheap to make them or what!?!

Desired outcome: Make the front pockets deeper

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C
6:27 pm EDT
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Levi Strauss & Co. Jeans

I had bought a new pair for myself and my wife, mine the belt loop broke after 2 or3 times of use, my wife’s pair, zipper failed almost immediately. I was able to return and get them replaced, hers are still working, used mine, maybe 10 times, belt loop failure again. When these were made in usa, I could wear them till they fell apart. Don’t buy levi products! Pure trash, no more quality as years past.

Desired outcome: Replace, or send 39.99

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J
2:14 pm EDT

Levi Strauss & Co. Levi’s 501 jeans

This is the 3rd pair of Levi 501 jeans the belt loops broke very easily and only in less than a year. These jeans aren’t used for hard work either. I remember jeans used to last for years.

Judging by multiple similar complaints it’s not just me.

Desired outcome: Refund check? Make better quality jeans for the price or charge less if quality has gone down.

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7:34 pm EDT

Levi Strauss & Co. Levi's 531 slim and levi's 501

The last two pairs of jean's I've purchased have had very poor quality control in the sizes. The last 501 pair, same waist and leg size, as my previous pair, were too long in the legs. More recently, the 531 pair that is the same length and waist had a much smaller waist size. This is very unacceptable as my size's are very specific. I will discontinue using this brand of jeans in the future.

Desired outcome: Fix your QC

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J
5:39 pm EDT

Levi Strauss & Co. jeans 514

levi pants tearing in the same spot on 5 pairs. left rear pocket top side.

Desired outcome: free pants

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8:35 am EDT
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Levi Strauss & Co. 517 JEANS

I have two pairs of Levi's 517 boot cut jeans that I purchased about two years ago from Shepler's. The zipper tab one pair broke off about a year ago. Yesterday the same thing happened to the other pair. Both pairs of jeans are now worthless unless I get someone to put in a new zipper. Levi's quality has certainly gone down since they no longer use the Talon zippers, which were great.

Desired outcome: I would like two new pairs of jeans with good quality zippers.

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B
5:51 pm EDT

Levi Strauss & Co. Levi’s 505 jeans.

I have had 4 pairs of Levi 505 jeans disintegrate along the seam below the zipper base and where the seams from legs and from zipper to crotch an seam from crotch to the seat of the jeans meet. Of the 4 seams that meet at this junction it is the crotch to zipper seam that lets loose. Alll of the jeans were less than 6 months old. 2 of the jeans were less than 2 months old. These are regular fit, not tight fitting jeans. None were used for any strenuous work activity, just casual wear.

Desired outcome: Refund or voucher to buy new jeans.

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J
7:05 pm EDT
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Levi Strauss & Co. Levi mens jeans

I bought 2 pair levi jeans for my husband, they fit fine, but after a couple months of wear, both jeans ripped down the back pocket, on both sides, I fixed them. Then then 1 pair ripped down the front next to the zipper.

I got that fixed but since I had to iron on patches to both sides. But now he won't wear them because the material is so stiff.

Really liked your jeans, buying them for 30 years, but not no more. Can't afford new jeans every couple months.

Desired outcome: Would like to know why your jeans turned to crap. They use to be tough, and would fade to a great color, with nice worn look. Guess that's out of the question for now.

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C
10:04 am EDT

Levi Strauss & Co. Rip at corner of pocket on several jeans

Levi's used to be quality jeans and the 550s are the only thing my husband wears. We continually have to purchase 4 or 5 new pair every 6 months. They all rip beside the inner corner of the right pocket, most within a couple months. I was searching for reasons why it happens and stumbled upon this page where there were many other people with the same issue. It's very disappointing. For the cost of the jeans, they should have better quality control.

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J
12:32 pm EDT

Levi Strauss & Co. Levis 541 Athletic Taper

Just want to mention that four pairs of these jeans are ripping along the back pockets. Love the fit and feel I have been wearing Levis since my late teens(I am now 52) Please help. Thank you. The jeans were all purchased of the online Levi store. One purchase of two pairs of jeans made on April 26 of 2021 and one purchase of two pairs of jeans made on June 21 of 2021. Order numbers listed in photos below.

Desired outcome: I just would like replacement as I count on these jeans for good looking work attire and I paid good money for them. I provided order numbers in photos below. I would love exact replacements, Thank you

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5:31 pm EDT
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Levi Strauss & Co. Womans Classic jean

I purchased a pair of Size 16 Classic Jeans and the fit was very disappointing. Although I tried them on, it seemed that the fit was ok. But after the purchase and wearing them for just an hour, I realized that the back waist would drop down, so that I felt I had to keep pulling them up. I'm going to donate them because it will drive me crazy to wear them for another day.

I purchased the same style 2 years ago and they fit great! I was so excited to actually own a pair of Levi Jeans!

Just what are the designers thinking? Who are they designing jeans for?

Desired outcome: Refund from Levi Straus. I spent $48.65. I would also like the designers to produce a product that fits, Size 16, with a waist that's smaller than my hips.

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M
Mr. Helpful
Los Angeles, US
Mar 13, 2022 6:20 pm EDT

Hi Ms Sand.

Levi's are absolutely considered one of the best brands of pants on the market.

Contacting the retailer you purchased the pants through, you're likely to find a size that better matches your body type.

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4:03 pm EDT
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Levi Strauss & Co. Levi jeans 505

I purchased these jeans at Christmas for my son. They split in the back by the pocket. My sons have been wearing levi jeans for 50 years and have never had a problem. That's all they wear. I was very disappointed with this happening. Is there anything you can do to help?

Desired outcome: Replacement size 33x32. 505

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6:05 pm EST

Levi Strauss & Co. levi mens jeans 550

bought new for christmas at the mall i have always bought this brand for my husband that’s all he wears and all pants 3 pair all ripped by the pocket. one at work and his under was exposed they are maybe 2 years old

the amount i paid it should last longer than 2 years very poor quality. i would never buy again unless you stand by your products

Desired outcome: new pairs of jeans

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3:21 pm EST
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Levi Strauss & Co. Levi Jeans Mens 505 550

I just recently purchased 5 pair of levis jeans. 550 and 505's.

the rear pockets have torn on everyone and two have completely torn.

this is ridiculous. i spent several hundreds of dollars on these jeans.

now what?

JCPenneys would not help. that is where i bought all the jeans from.

I have pictures i can send once i get an answer if it is worth it to do it or not.

if someone really cares they will reach out to me . Mike at [protected] or my email [protected]@zoominternet.net

thank you

ps i won't buy Levi's again

Desired outcome: new jeans

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Overview of Levi Strauss & Co. complaint handling

Levi Strauss & Co. reviews first appeared on Complaints Board on Apr 24, 2007. The latest review Rear right back pocket was posted on Mar 11, 2024. The latest complaint levi's 724 was resolved on Aug 12, 2019. Levi Strauss & Co. has an average consumer rating of 1 stars from 318 reviews. Levi Strauss & Co. has resolved 22 complaints.
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  1. Levi Strauss & Co. contacts

  2. Levi Strauss & Co. phone numbers
    1800 625 603
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  3. Levi Strauss & Co. emails
  4. Levi Strauss & Co. address
    1155 Battery Street, San Francisco, California, CA94111-1203, United States
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