Levi Strauss & Co. Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Levi Strauss & Co.

1155 Battery Street
San Francisco
United States - CA94111-1203

Customer Support Phone Numbers

1800 625 603(Australia & New Zealand) 1 1
8800 200 7363(Russia) 2 0
+1 866 860 8907(United States) 14 3
+1 888 501 5384(Canada) 1 0
+44 800 5384 7501(United Kingdom & Rest Of Europe) 0 0
+86 400 108 0501(China) 0 0
+852 31 840 075(Hong Kong) 0 0
+81 120 099 501(Japan) 0 0
+60 377 266 290(Malaysia) 1 0
+63 27 050 500(Philippines) 2 0
+65 67 496 501(Singapore) 0 3
+66 27 904 000(Thailand) 0 0
+27 214 039 400(South Africa) 0 3
+82 25 288 876(South Korea) 0 1
+84 39 397 999(Vietnam) 0 0
+55 112 388 8216(Brazil) 0 2
Levi Strauss & Co. Europe
Leonardo Da Vincilaan 19, Airport Plaza, Rio Building 1831 Diegem, Belgium

501A Level 5 Uptown 1, № 1, Jalan Ss21/58, Damansara Uptown, 47400, Petaling Jaya, Selangor Darul Ehsan, Malaysia

The Philippines
20th Floor, Tower II, The Enterprise Center, Paseo de Roxas Corner, 6766 Ayala Avenue, Makati City, Philippines

Jay Gee Melwani House, 10 Genting Lane № 11-00, Singapore 349583

South Africa
17th floor, Portside, 4 Bree Street, Cape Town 8001

Level 6 – Saigon Royal Building, 91 Pasteur St., Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

Levi Strauss & Co. Complaints & Reviews

Levi Strauss & Co. / levi’s jeans and shirts mislabeled, online size chart incorrect!

Oct 18, 2019

Hello, I've placed 3 separate orders online, 1st order I received jeans and shirts were small, they didn't match Levi's size chart online. I was told return using FedEx return ship label and write "Customer return, Wrong item" and I would receive a full refund. This didn't happen, my...

Levi Strauss & Co. / pants

Oct 14, 2019

Hello, My name is Nitzan Soreq and I'm a regular customer of Levi's company. On September 30th, I have visited your shop in Kurfürstendamm 237, 10719 Berlin and had a really awful experience. I tried a pair of pants and when I went out of the fitting room there was a woman who asked me...

Levi Strauss & Co. / re return

Sep 14, 2019

Dear Sir / Madam I logged a very minor complaint on Wednesday 4th September, just advising that I had received an incorrect receipt via email and asked for it to be amended and sent to me. I first got asked to provide bank statement and receipt details!?! My original complaint gave the...

Levi Strauss & Co. / levis 505 belt loops ripped off

Sep 11, 2019

My name is: Calvin Moore address: 859 Westlawn Drive Grovetown, Ga 30813 I have purchased three 505's jeans size 4o waist x 38 inseam... All three now have belt loops that have been ripped off from the jeans...Making it hard for the belt to hold the jeans in place while wearing them. I...

[Resolved] Levi Strauss & Co. / levi's 724

Aug 12, 2019

I work for a restraunt and our uniforms are 724 Levi's dark jeans. My complaint is after 1 months I had to buy another pair because of the fading in color and also the stitches between the legs were ripping I have different over 400.00 since January.i buy them 2 for 80.00 at the Levi'...

Levi Strauss & Co. / 311 skinny jeans color fading in one wash

Aug 11, 2019

Levi Strauss & Co.I bought a jeans for 3000inr from abovementioned showroom.. After just one light wash the color of jeans faded very quickly from inner thigh now its look ugly..i submitted the jeans at showroom and askwd them to provide me the same thing as it was the only product that was looking good on...

Levi Strauss & Co. / payment receipt not received and discount not given items

Aug 06, 2019

Once a customer was double-charged on his debit card. Then receipt was not given one time to me on shopping. Then again the discount was not given. Shirt bought was the large size I had to give it to tailor to adjust the size to medium. Also, I bought underwear which was not incorrect...

Levi Strauss & Co. / boots return under warranty to levis canada

Jul 14, 2019

I have received a pair of Levis's boots from my children as it matched the Levis's jean Jacket and Jeans set which I got for X'mas 2018. In march I took it out as Toronto weather starting to warm up. IN march, I wore it for less than ten times and the sole worn right out but the rest of...

Levi Strauss & Co. / 501

Jul 06, 2019

Bought a pair of men's 501's in the Champs-Élysées, Paris shop on a recent holiday. Worn them about 3 times and they now have holes in them back and front on both legs mid thigh area. It's like a worn, thinning hole where they would have been folded. Not going back to Paris and live in London...

Levi Strauss & Co. / 505 jeans

Jun 10, 2019

I have been buying Levis 505 jeans for years. They have the best fit and comfort for me. Recently I purchased two pair of them from our local Kohl's. When I wore them to work it seemed I was pulling up my pants all day. I found that the new jeans have fewer belt loop's. I'm sure thi...

Levi Strauss & Co. / levi 501 - black turning to gray after 1 wash

Jun 10, 2019

Levi Strauss & Co.Good day, I've recently purchased a black Levi's 501 jeans in Mexico at Coppel which was coal black and after only 1 wash turned to gray. In the meantime I've returned to the Netherlands, where I actually washed it for the 1st time, and I would like to know what can be done as I really...

Levi Strauss & Co. / shoes

Jun 08, 2019

Bought some denim topsiders 517598j95 mens us size12 from vendor Journeys. Two days later had pain in my A/C meniscus in left knee. I noticed ankle was turning in and further inspection revealed the sole was attached out of line with upper causing the heel to extend over inside sole...

Levi Strauss & Co. / purchase

May 23, 2019

I purchased jeans from resort world outlet in birmingham and was advised I could take my jeans to any levi's store in the uk to have my jeans altered. I took my new jeans to a levi's store birmingham city centre which is not a outlet to be advised that they cant alter my jean...

Levi Strauss & Co. / levi's low rise briefs

May 14, 2019

I bought 2 5-packs of Levi's Low Rise Briefs, size Large at Marshall's. The packages contained different colors and each package contained one brief colored red. After about one month of owning these briefs, which means only wearing and washing them less than 4 times, the stitching around...

Levi Strauss & Co. / jeans belt loops / holes

May 13, 2019

Levi Strauss & Co.Contacted Levi's customer service to report the problem with photos...the response below; 2yr warranty, send them to us (of course at the customer's cost), etc. And maybe we'll make it right, if not however Levi's won't send the jeans back unless customer pays! This is not the first time I...

Levi Strauss & Co. / levi 510 mens jeans

May 13, 2019

Levi Strauss & Co.Hi, we purchased a pair of Levi 510 mens Jean's from your Cheshire oak store around November 2018. My son has worn them a handful of times. When he wore them on 9th May 2019, they split quite badly. He was at college at the time and had to come home to get changed. I'm not very happy with...

Levi Strauss & Co. / poor product

May 03, 2019

Levi Strauss & Co.Hi I am writing as I am very disappointed in my purchase ! I was so excited about getting my Levi jeans 👖 for my birthday and new boots to go with them Birthday outfit sorted...They arrived on my birthday from Debenhams but on opening them up they looked rather big so I checked the label...

Levi Strauss & Co. / levi's 550

May 01, 2019

I have wore Levi's my entire life. I am 54 now. I have never worn no jeans but Levi's. Well now every pair I have are tearing at the corner of back pocket within about 8-10 wears. Would like some consideration given to this. For the price that we pay for Levi's this is unacceptable. I am...

Levi Strauss & Co. / overcharge

Apr 23, 2019

On 4/14/2019 I visited a levis outlet store on 820 w stacy rd suite 308 allen texas and was over charged a set of jeans The transaccion number is 185665 store #437 I live more than one hour away from your store and im trying to solve the issue without having to make that 2+ hout trip (both...

Levi Strauss & Co. / levi mens 527 jeans

Apr 21, 2019

The only Jean's I have worn thru my adult life are levis, my favorite 517's, I have 550 also, , these pants have gave me years of service, , recently, my local store was sold out of 517 in my size so my wife suggested too try a differnt style so I tried out the 527's, I liked the fit but...

Levi Strauss & Co. / retrieving a £5 voucher to use in store from your levis apo

Apr 20, 2019

I bought a pair of 724 Jean's today (20 April 2019) from your Levi's store in 32 West Quay Shopping Centre Southampton. I wanted to use my £5 voucher that I had retrieved from my account in your app. The shop assistant said she was unable to scan the bar code and was therefore unable to give...

Levi Strauss & Co. / jeans

Apr 15, 2019

Levi Strauss & Co.Hi, I bought these jeans at full price from Stratford Westfield's at the beginning of Winter 2018. As you can see in the pictures, the seams are completely falling apart and in the thigh section is tearing in 4 separate areas. I have had Levi's jeans before and never experienced thi...

Levi Strauss & Co. / 541 jeans

Mar 31, 2019

Levi Strauss & Co.I have been a long time user of Levi jeans. Basically started wearing them in high school. I stopped wearing them about 6-7 years ago as I kept having problems with the seams giving way too early. After only about 6 months of use. Recently I decided to give them another try. I bought 2...

Levi Strauss & Co. / levis 512 denim

Mar 08, 2019

Levi Strauss & Co.I bought a Levis 512 denim in December 2017 and now is torn in crotch area. I have not being wearing this much even. Being Levis, I expected my more quality and durability than this as it was not a cheap one either. I already reported this via and currently waiting for an answer...

Levi Strauss & Co. / ladies blue jeans

Mar 05, 2019

Levi Strauss & Co.Hi I bought the attached jeans from your Levi store at McArthur Glen Livingstone store a few years ago and have now sold them but I am now being accused of selling fake Levi's.  I phoned the store and Your assistant that gave me their email address and asked me to look back at my bank...

Levi Strauss & Co. / I am complaining about the number of belt loops.

Feb 27, 2019

We lived in Canada for 18 months. There I was able to buy Levi 550 jeans with 7 belt loops. When we come home to USA and my husband needs new jeans no Levi Jean is made with more than 5 loops. We got a pair form lands end that only had 5 loops and vowed we wouldn't ever get them again. My...

Levi Strauss & Co. / bad quality product

Feb 18, 2019

To whom it may concern, Mid last year (2018) I bought a pair of jeans at the store in Maastricht, it was a seasonal/celebration high waist vintage jeans with the orange label. They offered me to make the waist fit my size better as well as the length of the jeans as it was too big for me...

Levi Strauss & Co. / levi 505 men's jeans

Jan 28, 2019

This is the 3rd pair of 505's that I have bought for my husband within the last year or two. And this is the 3rd pair where the right back pocket has ripped so they are no longer wearable. I bought them at Kohl's, so I will bring them back and ask them to return them to Levi. I'm not...

Levi Strauss & Co. / 559 jeans

Jan 09, 2019

Levi Strauss & Co.I bought a pair of 559 jeans about a month ago, from a jc penny store in Valparaiso, Indiana, USA. Within the first month I noticed a thinning of the denim near the crotch of the jeans. Yesterday I noticed it wore through, leaving a noticeable hole. I'd like to be refunded the purchase...

Levi Strauss & Co. / wedgie fit jeans

Dec 19, 2018

This company has the worst customer… This company has the worst customer service, I placed an order online on 11/26 the jeans were a tad small and you cant exchange by mail so I went in-store on 12/1 they didn't have my size and she said she couldn't just exchange my order so I would have...

Levis on-line Germany / return now acknowledged and no refund

Dec 12, 2018

I purchased a pair of Ladies Levis from Levi's® Online Shop Team P.O. Box 41 01 04 44271 Dortmund Germany The style was a straight leg, size 28 W34 L. Last wednesday 5 Dec I received a skinny jean size 24, length very very short. I immediately mailed Levis, and took the parcel to UPS...

Levi Strauss & Co. / levi jeans 559

Dec 11, 2018

Traveled 80 miles to buy this pair of pants. I wore them that evening for my daughters Christmas play. When I got in the truck, they split right in the crotch area! How embarrassing! Had to attend the play like that. Store said they would refund but have to travel the same 80 miles. I have...

Levi Strauss & Co. / poor customer care

Nov 20, 2018

Dear Sir Madam, I have been in dispute with your company since April 2017 over two pairs of Levi 501 Jeans the metal buttons of which broke in half sheered actually. I tried contacting via telephone the numbers on your webpages but without luck. I emailed and received umpteen automatically generated...

Levi Strauss & Co. / 501 jeans

Oct 31, 2018

Levi Strauss & Co.Bought 2 pair of levis 501 jeans on 25/8/18 At the price of £65 each. But one of the pair's have ripped on the crotch. I can't find my receipt but I have bank a statement to prove I bought these. However when I took them back to Trafford centre they said I can't get an exchange, they said...

Levi Strauss & Co. / levi youth jeans

Oct 30, 2018

Levi jean blue dye product came off the jean and onto my childs legs abd hands. The dye was not immediately noticeable. It was not until my child removed the clothing to bathe the tge dye was visible abd unable to be removed by soap and water. My child became fearful, requiring emotional...

Levi Strauss & Co. / 505's

Oct 19, 2018

Went back to Levi's after buying Old Navy jeans for years. Bought a pair of 505'a a few weeks ago and belt loop tore after wearing 3-4 times. Wore a new pair of 505's for the very first time today 10/19/18 and damn belt loop tore again. Very dissapointed in Levi jeans. I grew up wearing...

Levi Strauss & Co. / levis women black skinny fit mid rise clean look stretchable

Oct 18, 2018

Levi Strauss & Co.Dear Team, I am really disappointed with the product quality which I purchased from Myntra worth 4299INR On 21st February 2018. I was shocked that I wore this product on 11th October 2018 for the first time and after the first wash with mild detergent, taking all precautions its colour got...

Levis / customer service complaint

Oct 17, 2018

I contacted Levis through email to ask a simple question about the City centre York store as it is being refurbished and requested when it will be reopening as the brand new pair of Jeans i bought over a month ago is faulty. They still have not answered my question. The customer service...

Levi Strauss & Co. / staff

Oct 14, 2018

Today I went to Bicester village from London to Levis shop because i like this brand, I try jeans, t'shert and i want to buy, but cashier is very rude. They have 2 cashiers a customer before me she going to cashier 1, and I saw cashier give to her 20% off on top discount i went to the...

Levi Strauss & Co. / jeans

Oct 10, 2018

Hi there, I bought a pair of 510 jeans around 3 years ago and they have developed a hole near the crotch. I was not expecting these jeans to develop such a problem as I bought them to last me a good few years. I've never had this problem with other Levi's I've had in the past. I would like...