Abercrombie & Fitch Stores
Abercrombie & Fitch Stores Customer Service Contacts
New Albany, Ohio
United States - 43054
I was trying to order two items online. I went to my cart to check out and luckily I noticed that the calculation was wrong!!! I really cant understand this. Please look at the attach image. the first item was $25.92 and the second one $48.48 they added it up to 84.40 instead of $74.40 ( I had a coupon for $10, but this had nothing to do whit the calculation). I had a live chat with a representative that had no explanation and didn't want to have anyone call me to explain. The best she could say was "I will fix it for you" I just think that people have to be aware of this and be careful. This is wrong! They gave me a coupon, but tried to charged me extra $10. I sent an email, but no one called to apologize or to give any explanation.
Order placed on 7/13 total amount $584.30 was lost in transit and when contacted the company I was sent an...
The Get it by Christmas option would not work so would only apply free shipping by 12/27, after Christmas. So chose pick up option for Mon 12/23 so took it even though is a pain. And then on completion of order it says it will be ready by 12/24 for pick up. And now there is no one available for Customer Service on Chat or Phone for over 10 mins even though they are supposed to open til 9pm PST and its 7pm PST. If your site doesn't work or is screwed up at least have customer service backup!!! So frustrating this time of year.
And now I finally get someone and because I used Paypal as a payment option they can't do anything on the order. The payment method rules their ability to provide customer service, I've never heard of such a thing but DO NOT USE PAYPAL WITH THEM. Or else be screwed.
I just bought this pink hoodie on 31st August 2019 from New York store. It's been a single day and now this hoodie is shredding it's woollen dust all over on my floor. I mean i spent 60$ for this ??. I didn't knew that the products of Abercrombie & Fitch are like this. Like literally just a single day guys ? And this hoodie is shredding its dust all over my T-shirt and my floor ...
Disgusting customer service!!! I placed my first online order and sure as hell the last one with this company. Their courier company (Landmark) SUCKSSS! They didn't show up to my door to deliver the package, nor even made an attempt to deliver and left no notes to pick up from their location. I called company four times within a week of interval to follow up on my refund which they never did. Their customer service representatives were going in circle every time i call. and i have to end my call with their words that "madame you will be receiving refund within three business days" Which is totally BS! This people neither deliver any of my package nor refund my money back even after placing an order of more than a month now. I am still chasing them for my own freaking money. DO NOT SHOP WITH THIS PEOPLE. They are fraud and charge your credit cards and deliver nothing to you.
This company will not cancel your order and will process regardless of my actions to cancel. Then it is your...
If you need clothes that look expensive and cool, then Abercrombie & Fitch is not the right place for shopping. You're better off shopping at a thrift shop, at least you know what to expect from them.
I didn't think that this website has such a terrible clothing, what a shame. I will never order anything from them again, it's a waste of money. My daughter obviously deserves better clothes than those that they sell.
I used to love Abercrombie & Fitch and bought a lot from them, but that was in the past.
My last order arrived in a terrible condition, shirt was dirty and there was a big nasty stain on it. I took a photo and contacted Abercrombie & Fitch. I was expecting them to help me, but they only said that they were sorry that I had such an unpleasant experience!!
I asked for a refund and received the same message, which was obviously just an automated reply. That clearly showed that they simply didn't care!
I was not able to get a refund or replacement. I will not buy from them again!
Ordered a hoodie from Abercrombie & Fitch website. I never actually bought anything from this company because everything they sell is way to expensive.
The hoodie I've ordered was on sale.
When I paid for it I saw that they charged the full price. I contacted Abercrombie & Fitch customer service right away and said that there was some kind of mistake. Their rep said that it wasn't a mistake, the point was that they did not update their site and that's why it still showed "on sale". They refused to refund me even thought the whole thing was their fault! Avoid at all costs!
They cancelled my order and I don't know why! They never explained anything just cancelled it and that's all! I really wanted everything I ordered and was so excited about my purchase. They gave my money back and that's great, but I'm totally disappointed. Asked them many times what was the reason but they never replied and never explained why! In my opinion this company is super unprofessional! Abercrombie & Fitch is the number one disappointment of the year!
If you want to waste your money then you can do it here! Abercrombie is totally ridiculous website! Their products are super expensive but quality is way off. Everything they sell looks very poor and too simple, and the worst part is that they use the cheapest materials and that is not visible on the photos. Yes, photos on their website look nice and it seems like quality is great too, but believe me, it's not! It's like they sell cheap replicas of what you see on the site. Never will buy again at Abercrombie.com!
If you are looking for great quality clothing then Abercrombie is not for you. I thought it was a reputable company and their website looked very professional, so I ordered some items from them. I was very disappointed with the quality. That was my first experience with Abercrombie and I will definitely not order anything from them again. There are not so many bad reviews about this website, so I guess I just was not so lucky. But I don't want to waste my money on garbage quality clothing.
I was travelling in USA and brought some clothes from Abercrombie store. Only later I realized that everything I bought is much cheaper on their website, so I returned everything to the store and made an online order. Since I heard nothing from them I went online and checked my account and found out that it was empty. I couldn't find anything on my account, so I called and emailed Abercrombie customer service. I was told that they thought I was a reseller so they cancelled my order. They actually cancelled my order but charged my credit card! I was so mad! What kind of company runs business like that? These thieves stole my money but they won't get away with this!
As a working associate at Abercrombie kids, they always hire new people. Why you may ask?Because their...
I shopped in Abercrombie Fitch in Paragon Outlet in Jan.18 There were less people because it was not a weekend. I picked a jacket and waited outside of a fitting room for about 10 min. and nobody came to open the door for me. I saw one employee standing far away. So, I waved to him. He came and opened the door. Instead of letting me in, he let in another customer who stood outside of another fitting room and came 2 min. before he came. I asked him why he did it. He said that customer came first. I explained to him that I was there first. He shoot his shoulder and said nothing. I noticed there was no sign for a line. So, I asked him where the sign for the line. His answer was: it is not my problem. it is the stores. I couldn't believe what I heard. I complained to his manager and confront him with what he said. He denied!!! His manager told me it was AF's policy not to give employee's last name. So, I only got his first name: Winson I don't know if my complain on this website will help AF to improve their employees' service quality, but it is sad to see that a a good brand is lack of a good service and a good employee training.
On 11.11.2012 I ordered 4 items from A&F kids. I then sent 1 back for refund ($39.50) and 2 to exchange for...
I purchased a sweater and a polo shirt from this site, both as Christmas gifts which following the delivery guidelines on the site of 7-10 days, I believed would be here in time for Christmas. When they weren't, we gave them the benefit of the doubt in that shipping was delayed due to such high volumes around the one of year. We emailed numerous times are we mistakingly did not create an account meaning we are unable to track the order. The reply was in very poor English - to the extent that it barely made sense and told us it had 'been shipped'. Ten days after this email, and 3 days after Christmas it still hadn't arrived so we asked for the delivery link. It had just been picked up that day. Not only were we lied to, we couldn't cancel our order and are anticipating fake goods. Very unhappy and would not recommend this site. Stupidly, we were drawn in by the cheaper prices thinking they were being sold at wholesale prices - do not be fooled as others too have mentioned. If it is too good to be true, it probably isn't.
On december 1st, 2012, mark davis enter the to look or to browse at some of the clothing. When the store...
Today i went to A&F (downtown San Francisco) to exchange a sweater i bought last week. I got my sweater at...
My name is Bintou and I'm a cashier at Abercrombie & Fitch's flagship store on 5th Avenue in NYC. The CEO made $48 million last year, but workers like me don't get predictable hours, and we get on-call shifts that leave us waiting by the phone and never knowing when we work.
I'm really excited that workers there are getting together & signing this petition to stop the crappy on-call scheduling that workers have to deal with at Abercrombie.
If you work at Abercrombie and you are tired of not getting any hours while Abercrombie hires new workers, if you're tired of waiting by the phone to work, and tired of swapping shifts all the time, sign here! http://chn.ge/PXdM0U
If you support workers who just want fair schedules and enough hours to survive, sign here ! http://chn.ge/PXdM0U