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Abercrombie & Fitch Stores Customer Service

Abercrombie & Fitch Stores, Inc.

6301 Fitch Path
New Albany
Ohio
United States - 43054

Customer Support Phone Numbers

1866 681 3115(USA & Canada) 2 0
+44 808 234 0796(United Kingdom) 1 0
+43 800 297 507(Austria) 1 0
+32 80 078 309(Belgium) 1 0
+357 80 097 346(Cyprus) 1 0
+420 800 143 957(Czech Republic) 1 0
+45 80 887 649(Denmark) 1 0
+372 800 011 1609(Estonia) 1 0
+358 800 915 495(Finland) 1 0
+33 800 904 322(France) 1 0
+49 800 589 5041(Germany) 1 0
+30 800 129 011(Greece) 1 0
+36 680 019 770(Hungary) 1 0
+353 800 760 791(Ireland) 1 0
+39 800 789 475(Italy) 2 0
+81 663 381 3058(Japan) 1 0
+371 80 004 355(Latvia) 1 0
+370 880 031 465(Lithuania) 1 0
+352 80 026 985(Luxembourg) 1 0
+31 800 022 5374(Netherlands) 1 0
+47 80 017 266(Norway) 1 0
+48 800 121 4575(Poland) 1 0
+351 800 855 655(Portugal) 1 0
+421 800 002 187(Slovakia) 1 0
+386 80 081 112(Slovenia) 1 0
+34 900 961 880(Spain) 1 0
+46 20 792 277(Sweden) 1 0
+41 800 561 763(Switzerland) 1 0
Plus

Abercrombie & Fitch Stores Complaints & Reviews

Abercrombie & Fitch Stores / pink hoodie

Ka
Sep 02, 2019

Abercrombie & Fitch StoresI just bought this pink hoodie on 31st August 2019 from New York store. It's been a single day and now this hoodie is shredding it's woollen dust all over on my floor. I mean i spent 60$ for this ??. I didn't knew that the products of Abercrombie & Fitch are like this. Like literally just...

Abercrombie & Fitch Stores / disgusting customer service!!!

Fi
Aug 09, 2019

Disgusting customer service!!! I placed my first online order and sure as hell the last one with this company. Their courier company (Landmark) SUCKSSS! They didn't show up to my door to deliver the package, nor even made an attempt to deliver and left no notes to pick up from their...

Abercrombie & Fitch Stores / online order cancelled but still processed

Ma
Oct 04, 2018

This company will not cancel your order and will process regardless of my actions to cancel. Then it is your responsibility to return for refund. Called customer service to dispute and was told by the agent that she couldn't help me and there was no one else to speak to. Managers do not...

Abercrombie & Fitch Stores / terrible

Ma
Dec 07, 2017

If you need clothes that look expensive and cool, then Abercrombie & Fitch is not the right place for shopping. You're better off shopping at a thrift shop, at least you know what to expect from them. I didn't think that this website has such a terrible clothing, what a...

Abercrombie & Fitch / Dirty shirt

Si
Apr 06, 2017

I used to love Abercrombie & Fitch and bought a lot from them, but that was in the past. My last order arrived in a terrible condition, shirt was dirty and there was a big nasty stain on it. I took a photo and contacted Abercrombie & Fitch. I was expecting them to help me, but they only said...

Abercrombie & Fitch / Avoid at all costs!

Na
Oct 17, 2016

Ordered a hoodie from Abercrombie & Fitch website. I never actually bought anything from this company because everything they sell is way to expensive. The hoodie I've ordered was on sale. When I paid for it I saw that they charged the full price. I contacted Abercrombie & Fitch customer...

Abercrombie & Fitch / Totally unprofessional!

St
Apr 28, 2016

They cancelled my order and I don't know why! They never explained anything just cancelled it and that's all! I really wanted everything I ordered and was so excited about my purchase. They gave my money back and that's great, but I'm totally disappointed. Asked them many times what wa...

Abercrombie / Quality is super cheap.

An
Apr 19, 2016

If you want to waste your money then you can do it here! Abercrombie is totally ridiculous website! Their products are super expensive but quality is way off. Everything they sell looks very poor and too simple, and the worst part is that they use the cheapest materials and that is not...

Abercrombie / Very bad quality

Er
Apr 14, 2016

If you are looking for great quality clothing then Abercrombie is not for you. I thought it was a reputable company and their website looked very professional, so I ordered some items from them. I was very disappointed with the quality. That was my first experience with Abercrombie and I...

Abercrombie / These thieves stole my money!

Ya
Feb 02, 2016

I was travelling in USA and brought some clothes from Abercrombie store. Only later I realized that everything I bought is much cheaper on their website, so I returned everything to the store and made an online order. Since I heard nothing from them I went online and checked my account and...

Abercrombie Kids / MODEL

Up
Apr 07, 2015

As a working associate at Abercrombie kids, they always hire new people. Why you may ask?Because their management is horrible. I am a full time high school student, my day starts at 7:20 AM till 3:00 PM. I cannot work during school days as I have no transportation to and from my job...

Abercrombie Fitch Paragon Outlet / Rudeness and Bad Attitudes

Li
Jan 29, 2013

I shopped in Abercrombie Fitch in Paragon Outlet in Jan.18 There were less people because it was not a weekend. I picked a jacket and waited outside of a fitting room for about 10 min. and nobody came to open the door for me. I saw one employee standing far away. So, I waved to him. He...

Abercrombie Kids / A&F kids wrongly declared item value and refuses to assist in taxes

An

On 11.11.2012 I ordered 4 items from A&F kids. I then sent 1 back for refund ($39.50) and 2 to exchange for larger size. They sent me back the 2 with correct size in 1 package, and mistakenly sent a 3rd item ($39.50) back in another package. The values of these 3 items were inaccurately...

Abercrombie - Shop. Co. Uk / Fake goods? Poor delivery and customer service

Am

I purchased a sweater and a polo shirt from this site, both as Christmas gifts which following the delivery guidelines on the site of 7-10 days, I believed would be here in time for Christmas. When they weren't, we gave them the benefit of the doubt in that shipping was delayed due to...

Abercrombie Hoodie / RACIAL PROFILING

Ma

On december 1st, 2012, mark davis enter the to look or to browse at some of the clothing. When the store mananger ask me did I need some asisstant, so I ablige her to help me look and give me the total prce of the sweat pants I was looking at. After I put the pants back and on my way out...

Abercrombie And Fitch / extremely bad customer service

Re

Today i went to A&F (downtown San Francisco) to exchange a sweater i bought last week. I got my sweater at the sale price and it doesn't fit me so i bought it back to exchange for a different size. The super sale lady (white) was pretty angry after i told her i would like to exchange...

Abercrombie & Fitch / Workers aren't treated right

Bi

My name is Bintou and I'm a cashier at Abercrombie & Fitch's flagship store on 5th Avenue in NYC. The CEO made $48 million last year, but workers like me don't get predictable hours, and we get on-call shifts that leave us waiting by the phone and never knowing when we work...

Abercrombie & Fitch / Employees

Th

Abercrombie & Fitch has some of the worst scheduling practices in the retail industry today where vast numbers of employees are routinely sent home early without any pay. Are you fed up with low wages and a lack of respect? Do you know your rights as a retail worker? If you are having...

Abercrombie & Fitch / Rude store manager with no customer service skills!

Av

The experience I had on the 13th of February, 2012 at your Abercrombie & Finch store at Fox Valley Mall in Aurora was the worst retail experience I have had in my life. I entered your store with the intention of purchasing an item I had seen on your website and making a return. When I...

Abercrombie & Fitch / offensive smell

El

Let me preface this by saying I almost never complain and something has to be truly offensive in nature for me to want to speak out. I shopped today with my eight year old son at the Abercrombie and Fitch store in The Woodlands Mall located in The Woodlands, TX. I am writing this because...

Abercrombie / Customer service

Dt

Today, January 18th, my son and I went to your adult Abercrombie store at Washington Square in Portland, Oregon after I picked him up from school. We had many basics we need to purchase as he had just experienced a growth spurt. I will preface this by stating that I am a well groomed, well...

Uk Abercrombies / no goods delivered

Ns

I bought a jacket since last october 2011 and until to this date (January 2012) i didnt have the item. Evertytime i email them to ask, its always computer generated messages that answers me that says the goods is already with the local post office inspection and its the government legal...

Abercrombie & Fitch / bad quality

An

buy the Mens A&F Polos White from www.abercrombiefitch.org.uk and www.abercrombiefitch-uk.me.uk.although abercrombiefitch.org.uk store sell cheaper than abercrombiefitch-uk.me.uk store, the quality is worse than abercrombiefitch-uk.me.uk.what's more i want to return the A&F Polos to abercrombiefitch.org.uk, but they refused!!!so angery!

Us - Abercrombie.com / Fake goods

Sl

I very stupidly ordered some clothing off the above site presuming it was original Abercrombie&Fitch clothing from the USA. I knew straight away after my payment that Id done something very stupid. There was no receipt email and when they did email (written in very bad english) the...

Abercrombie And Fitch / Beware

Al

No Stars! Think twice about going into Abercrombie and Fitch ANYWHERE in the nation! They have blatant PORNOGRAPHY ALL over their walls. They have a girl with absolutely NOTHING on and her arms over her breasts covering what she could which was only her nipples. They have a BIG picture of...

Abercrombie & Fitch / Substandard product, Incompetent Employees

Fu

Bought a pair jeans from Abercrombie & Fitch. Within 60 days they had a 6" rip in the back. Fit was good. Wear was gentle. Product was defective. Went to store of purchase and was rudely “blown off” by an attractive Gen-Y Assistant Manager. I asked her to have the manager call...

Uk - Abercrombie.com / charging with errors.

Sa

i was trying to buy some stuff and kept receiving error codes, i felt suspicious and gave up, then all the sudden i received an email from them saying that they are processing my payment. (even though i didn't authorize the payment correctly since i kept receiving the error codes) i...

Abercrombie And Fitch / Extremely horrible customer service

Aa

re: Manager for Store # 10424 - Bakersfield, CA She has exhausted my patience, as this is the FOURTH and not the first time I have been treated so cold, apathetic and unprofessional by her. I always visit my local A&F to shop and I prefer to go early to avoid long lines. Apparently...

Abercrombie And Fitch / Poor customer service

Ju

My experience started pretty well being greeted as I walked in with my daughter and my visiting friends from Sweden. It soon went downhill... music was so loud noone could hear what the other one was saying. My daughter, who was looking for a bathing suit, found some items to try on but...

Abercrombie / Original $30.4, but only get $17.79 refund

Li

I bought a $30.4 jacket from abercrombie website on Jan 27, 2011, and I received my jacket on Feb 07, 2011. Because the size is not fit on me, so I went to the local store on Feb 09, 2011 and try to refund. But the cashier told me, they just changed return policy yesterday. She said I can...

Abercrombie & Fitch / Witholding refund

Av

My daughter ordered clothes from A & F on 30th December paying for next day delivery and was told it would be delivered by 3rd January. She realised from their website that the package had gone astray and contacted A & F immediatly. They said all they could do was re send her package - she...

Abercrombie + Fitch, Hollister Stores / Sizing and Advertisement

Ss

I recently went Into a hollister, followed by a Abercrombie And Fitch. The SIZING IS RIDICULOUS. For a 13 year old gurl, who wears around a 4 in American Eagle, Who finds shes sized for a 7 or 9 in Hollister is ridiculous. And Advertising! Do all the display models have anorexia? Im sorry...

Abercrombie & Fitch / refuses refund for returned merchandise

Dr

About 4 months ago my 47 year son came to visit me from England. He is severly handicapped as he has been deaf from birth and is legally blind. While he was visiting me he wanted to purchase a piece of clothing so I took him to the Abercrombe & Fitch store in Costa Mesa California which i...

Abercrombie&fitch Kempshall / No refund/kept coat

Ch

I purchased 2 coats at Abercrombie & Fitch the first week of december for both of my boys. 2 weeks later, I returned one of the coats because the zipper had broken. They took the coat and made an even exchange for a blue coat. My son, who was at home called and asked me if they would let...

Abercrombie & Fitch / They owe me $256.00

Jo

I went to the Abercrombie & Fitch Adult Store in Mall of America MN, to return cloths I had bought for my daughter.. I made these purchases with my debit bank card. When the manager #445426 went to return the $256.00 back to my debit card it would not let her. There was something going on...

Abercrombie Fitch / Racial Profiling / RACIAL PROFILING

Da

December 11, 2010 As a concerned resident of (Yonkers, NY), I am writing about a problem of racial profiling. That occurred on December 11, 2010 at 6pm, while I was leaving your store Abercrombie fitch, at the Westchester mall store # 10527 one of your security officers stopped my husband ...

Abercrombie & Fitch / Fake goods

Sa

Very stupidly bought some goods off this site 20.09.1o and presumed they were original and coming from USA. The eventually arrived via EMS courier from China. They are NOT what I ordered, incorrect sizes, incorrect styles, they stink and are 100% fake. I immediately contacted them to...

Abercrombie & Fitch Clothes / Clothes

Ka

Abercrombie & Fitch ClothesOkay, so like any other teenager, I like clothes. I LOVE fashion. But something is keeping me from stepping it up. And that persons name is ABERCROMBIE AND FITCH. I love the clothes, they all look so pretty. But there is one problem. Not a lot of people can wear them. Why? I will...

Abercrombie / Misleading

Al

I am a manager at Abercrombie and Fitch at Twelve Oaks Mall. I assure you most complaints made are those that can be easy misunderstandings between customer and employee. Abercrombie, Fitch, Hollister, etc do not discriminate in any form, shape, or way. We greet every customer with a very...

www. Abercrombieeurope.com / Scam

Fe

I have ordered myself 1 pair of sweatpants, they have never arrived to my address in Spain!!! I emailed them a couple of times about it but they have never replied to my complaint and a phonenumber is not available on the website!! I have contacted the official abercrombie.com website for...