Menu
Letgo Customer Service Phone, Email, Contacts

Letgo
reviews & complaints

letgo.com
letgo.com

Learn how the rating is calculated

4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Letgo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Letgo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Letgo reviews & complaints 1162

Filter reviews by rating
5
4987 reviews
4
1 review
3
2 reviews
2
2 reviews
1
5 reviews
Sort by:

Newest Letgo reviews & complaints

ComplaintsBoard
M
12:59 am EDT

Letgo fake jewelry

A man named "Marty" in Gainesville, Florida has an account called "Gainesville". He sold me a necklace he listed as a " vintage Native American silver and turquoise necklace" for $100 (originally listed as $275). It turns out to be costume jewelry not worth more than $10. I expressed my remorse and told him I would like my money back. He refused and blocked me so I can't even leave a review. It makes me sick that he's going to continue to rip people off.

Read full review of Letgo
View 0 more photos
Update by Marina567
Apr 23, 2019 1:05 am EDT

I was extra creeped out that he messaged me after I left that I was pretty and that he'd like to get to know me. This man is much, much older than my own father. And what kind of man rips off a schoolteacher on Easter Sunday?

View 0 more photos
Hide full review
ComplaintsBoard
C
6:33 pm EDT

Letgo user selling stolen good

Person who has the nickname 'Robit' in letgo is selling my stolen bike - schwinn mountain bike - which is a 26inch one. He even added the note 'Too big for my small sister'. When I contacted he took the add out but this person is selling stolen goods! He is well aware that it is stolen. I even reported to the local police. This person shouldn't be allowed to do that and user should be warned about it.

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
S
6:22 pm EDT

Letgo nintendo switch

I'm 14 and am thinking of getting into resale. So I was looking for a Nintendo switch and found one from user: Grace Mee for $150. I bought a $175 dollar Visa vanilla gift card and sent the picture of it and the CVV, the extra was for shipping. After checking online I confirmed $165 was taken off and sent to a PayPal account. She explicitly stated I'll send it to you and then blocked me after receiving the money. I'm 80% sure this is a scam because I'm now blocked. But I am wondering how she has 5 stars on her account and a review. That's the only reason I bought from her. I am wondering if someone at LetGo can message her since she has a verified phone number. The pictures are in no order and I have more on my Gmail. [protected]@gmail.com

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
J
1:33 pm EDT

Letgo iphone 7 plus

A person with the profile by the name of Dave Cortez has scammed me. I'm 16 years old and this is my first time buying a phone because I needed one desperately.
He and his friend, Nick, drove up to me in my neighborhood (21st Drive and Vineyard, Phoenix, Arizona, 85041) and repeatedly pushed me into taking the phone.
Since I didn't have any money on me, he took my Samsung Galaxy S8 Plus and drove off with his friend, leaving me with the disabled iPhone 7 Plus.

He met me up on my street (Said above). I have his profile name as well.
We met about 6-7 pm, his friend, a white male, was driving a Grey 2016 dodge challenger SRT 5.0

Read full review of Letgo and 1 comment
Hide full review
1 comment
Add a comment
O
O
Omeomya
, CA
Apr 16, 2019 3:48 pm EDT

So desperate for a phone but you already had one? Came to your home and you didn't have the money? Why would 1)he know where you live and what you looked like on the street?

ComplaintsBoard
A
1:13 pm EDT

Letgo I purchase of air pods, the seller took money but I didn’t receive air pods. she is not responding she blocked me and

Hi, I purchase Air Pods from a lady at Letgo Air pods she promised me to send me Air pods after receiving money $60 from me using Google Pay; but it's been 9 days she's not responding to me and I didn't receive the AirPods. I'm asking Tracking number but she's blocked me at Letgo. I emailed her no response. I contact google to refund me money but she took it already. Google wants me to inform Letgo so you can contact her and request her to refund my money. I was trying to add her name and and my conversation but I am unable to upload any pictures on this form.

Read full review of Letgo and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tomas Adams
, US
Apr 26, 2019 5:01 pm EDT

The seller was also selling a Nintendo Switch and Playstation 4 though the same account. There were special circumstances that required "Mel Paul" to mail the item. The item was listed as being in Chicago, but in each of the item descriptions, it said that her daughter had passed away and she was selling some of her things to help pay for the funeral expenses.

I purchased the Nintendo Switch, the seller requested that I use Google Pay to transfer her the funds and that she would mail the device the same day. I'm not sure how long it should take so I went today to ask if she had a tracking number or anything and it said that the account was deleted. I still had her email so I sent her an email but I'm starting to think that she's not going to get back to me.

The especially interesting thing is that 4 days ago when I paid for the Nintendo Switch, the AirPods were still listed as available. Im guessing that if this was actually a scam, the seller was listing these things, accepting payments from 3rd party services like Google Pay, and then blocking the users that paid them so they could continue on "selling" the items a few more times.

The seller's name was Mel Paul and the email she accepted my payment with was shesoinki@gmail.com

ComplaintsBoard
M
11:17 pm EDT

Letgo couch I bought from william crumit

I bought a couch off of mr. Crumit and he told me not to worry about having all the money right now that I could pay the rest to him at a later date and said that I am not trust worthy he doesn't even know me to even know that and hasn't even given me the time he stated for me to pay the remainder that I owe him before leaving such a negative review not to mention when he brought the couch into my home he showed up late at night not to mention he busted my whole ceiling by knocking all my ceiling tile from the ceiling into the floor I want this negative review moved from my account immediately i can seen screen shots of all messages between me and mr. Crumit if need be

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
Y
1:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo laptop

I met up with a guy yesterday (4/9/19) in front of the library on my campus. He gave me 200 for the laptop. He seemed legit until today 4/10/19 I went to the atm to deposit it. Before going I suspected it but skated to try and see if I was wrong. Turns out I wasn't. He gave me two fake 100 bills. I rely need the money and need to know if I can get it back. I messaged him and reported him on the app. No reply. But I do need my money!

Read full review of Letgo
Hide full review
ComplaintsBoard
G
3:12 pm EDT

Letgo scammer: lawson n dre

My name is Gregory's Spacely and I'd like to report a scammer. His username is Lawson N Dre, phone number is +[protected], and email is [protected]@gmail.com. He scammed me for $165 (4/4-4/5) by having me pay him through another app and never followed through with shipping the order. I highly suggest looking into our chat and all of his chats. I even made another account pretending I was someone else and he gave me the exact same scam with the original account he scammed me on.I am furious because it's my first time buying from Letgo and he ruined my experience. Please contact me for more information because I assume he's doing this to other customers as well and he's not stopping anytime soon. Thank you

Read full review of Letgo
Hide full review
ComplaintsBoard
J
12:10 pm EDT

Letgo seller is unresponsive

I have been trying for some time know to buy a pair of speakers from a seller on letgo user name ray geddes with very little to no communication. If this user posts things for sale they should be professional and respond in a timely matter. I understand people do work and nobody is glued to their computer 24/7 but I have sent multiple messages to this seller asking valid questions and all I got so far was sorry I was out of town and that was it not are you still interested in buying, when and where can we meet nothing. I really hate doing this but really if you put something for sale then respond to the buyer or remove the listing if your to busy to complete the transaction rather than leaving someone hanging for weeks. Thanks for listening.

Read full review of Letgo
Hide full review
ComplaintsBoard
P
7:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo prostitution dating sites!!!??

I have listed on let-go before a few years ago I have also purchased a few items I have just gone to post a new item and was not with countless prostitution porn dating sites. These are not just amateur local photos posted these are professional ads that lead to professional site. I am absolutely disgusted and enraged that let-go would allow its site to be used so prolifically for pornography. Ads are strategically displayed on popular searches I assume in the hopes that consumer will accidentally click on one. I have now taken the letgo apps off of all phones and we will no longer be using the site letgo has clearly turned into a front for pornography.

Read full review of Letgo
Hide full review
ComplaintsBoard
L
8:09 pm EDT

Letgo the go to sell changes my city every time I go to my post to edit something.

When I make a new post I put all the details in including my City of Sandy, OR 97055.
Then should I find it necessary to edit my post it comes up with a City miles away called Boring, OR. Then I'm forced to delete Boring and retype the correct City which is Sandy, OR.
Why does LETGO arbitrarily change my city?
This problem is frustrating in that people answering my ad think I'm in a different city.

Read full review of Letgo
Hide full review
ComplaintsBoard
T
12:41 pm EDT

Letgo ps4

So I talked to this guy and I was trying to buy a PS4 from him and he kept on asking me for money for his actions and he tryied to come this morning and basically @ten he said he was going to come and before ten actually and he said he will be here and kept asking for money for gas and been waiting for two weeks for it and never got the damn PS4 pro heres his number if u want to get in contact of him (301) 337-8355

Read full review of Letgo
Hide full review
ComplaintsBoard
J
2:20 am EDT

Letgo chat

I go to open my chat as I have notifications. Notifications stay. No chats to open. I only have to options to post something or to browse listings. I have opened it on different devices and its the same result. Laptop? Notifications with no chats. Phone. Notifications with no chats. Tablets. iPad. Online site. Other peoples phones. All of it. Absolutely no way of seeing the chats. How am I supposed to use this site for selling if I literally cannot get ahold of the people who are trying to talk with me?

Read full review of Letgo
Hide full review
ComplaintsBoard
K
6:25 pm EDT

Letgo chanel bags

I paid $500 as deposits of two bags. Upon receiving the bags will pay the balance. I have proof of paying the seller. I did not receive the bags. Contact seller by phone/text, no responses. Now she is blocking me. She still has items listing. And she keeps changing her profile pic. Her name is P. Valencia 831-588-0450. Phone number associated with Finishguy.com company. I am attaching the items I paid and her profile as. It's SCAM!

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
L
8:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo folding black table/blue chair

My husband and I have been mislead several times by this seller that goes by "Sell 101". She puts items on LetGo but also sells items on the weekends at a "Shopping Mall" at 168 East 2nd Street in Derry, Pennsylvania. We don't know her name, (an old woman with long gray hair). She NEVER answers any inquiries (though they are marked as "read"), and posts misleading ads for items that are wrongly described or already sold (but doesn't delete them). She lists items for multiple sellers. The phone # of this "flea market" is (724) 552-6711. Please look into this matter. Thank you! L & D / Derry, PA.

Read full review of Letgo
Hide full review
ComplaintsBoard
J
12:22 am EDT

Letgo complaint

"Judge Jeanine Pirro's Saturday night show has lost a corporate advertiser after she said on her March 9 broadcast that Muslim congresswoman Ilhan Omar is "Sharia-compliant" because she wears a traditional hijab head covering. Letgo, an online marketplace for selling used items that advertised on Saturday's episode of Justice w/ Judge Jeanine, will not run ads on her show again."

Since Letgo is insignificant in the e-commerce world, we are happy to see them go.

Read full review of Letgo
Hide full review
ComplaintsBoard
K
1:59 pm EDT

Letgo apple watch series 4 3 advertised as a series 3

I had purchased an apple watch that was advertised as series 3. when I had got home I realized that it was a series 1. It was advertised for 200.00 USD tried to contact seller on letgo and text message he will only answer if I call from a friends phone . It was perfectly clear that it was a series 3. I spoke to him from a friends phone and he said that the money is already gone . He still has stuff for sale .I realized that I was scammed when he did not return any of my calls or though letgo .

Read full review of Letgo
Hide full review
ComplaintsBoard
J
6:05 am EST

Letgo chat

I should be reimbursed the money I've had to pay on a renta l. Last refrigerator that I could afford was sold because I couldn't reply to her in the morning. I already had it and she thought I stood her up because chat wouldn't connect. Really loved this app but not any longer. I have tried everything and it's still not letting me chat. Whats the point of this service if you can't make any transactions?

Read full review of Letgo and 4 comments
View 0 more photos
Hide full review
4 comments
Add a comment
S
S
sllocin
, US
Mar 16, 2019 1:23 pm EDT

This is very frustrating.

S
S
sllocin
, US
Mar 16, 2019 1:24 pm EDT
Replying to comment of sllocin

why not

S
S
sllocin
, US
Mar 16, 2019 1:23 pm EDT

No Comment

S
S
sllocin
, US
Mar 16, 2019 1:22 pm EDT

Tried putting a truck on. Went through all the posting procedure. I have even gotten the message that it is listed. If you go to another computer or phone it is not on the site. Tried this several times and have finally given up. This site is just plain frustrating. Obviously not a single person shows up viewing my ad. Again frustrating. Thank goodness for Craigs List and offer up.
FTN

ComplaintsBoard
S
12:36 am EST

Letgo Noisy notifications

I have deactivated every single notification option on your site. I still get noisy notifications any hour of the day or night. There is no link anywhere to report a bug or for technical support even though your advice keeps telling me to look for it. How do I get the noise to stop or do I need to delete you from my phone not use your app? Please reply to [protected]@gmail.com or [protected]@bellsouth.net

Read full review of Letgo
Hide full review
ComplaintsBoard
L
2:21 pm EST

Letgo faulty calculator

I purchased a calculator from a couple who said it worked fine if you put a new battery into it. I did that and it did not work. I contacted them and asked for a refund and they assured me I would be able to get one. I contacted them 4 times about a refund and each time made an excuse on why they couldn't pay it yet and kept assuring me they would get back to me when they had the money. They have not gotten back to me.

Read full review of Letgo
Hide full review

Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Letgo customer service

Phone number

+1 (347) 433-8912

Website

letgo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Letgo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Letgo Customer Service. Initial Letgo complaints should be directed to their team directly. You can find contact details for Letgo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Letgo. Discuss the issues you have had with Letgo and work with their customer service team to find a resolution.