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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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N
9:38 pm EST

Letgo letgo business conduct

Hello I am having an issue with the letgo app and I have read online that this is kind of a common thing for people but nowhere does it have a way to resolve it. I have emailed asking why this is happened no one confronted me about anyting or thought to look into it. On my birthday February 13th I was suspended indefinitely from letgo. And they will not tell me why they just ignored or send me a copy of reasons why it might have been deleted. But I did not have any weapons posted I was not arguing or fighting with anyone I had over 90 five star reviews in the last year-and-a-half nothing that was posted was racist or offencive. And I have asked repeatedly the reason why and they will not reply even when i called I asked to speak to a supervisor and I didn't get one. And I'm honestly just flabbergasted at this point that's a lot of work down the drain to take the pictures post everything with the details and titles and descriptions prices and such for nothing.. Steven says if you think that this has been flagged as a mistake contact us here and I did that and they did not reply but I got to questionnaires about what I think of her customer service a week later.. and the only notice I am getting is it is suspended for review which implies it's pending not indefinite but a lady named Stephanie wrote me saying it was not going to be reactivated again again she didn't even say why she just said sorry for the inconvenience. Yet I'm still getting notifications. Something I was looking at has been sold or I have messages waiting for replies? . How do I get them to speak to me about it and possibly resolve the issue if there even is one ?

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R
8:28 pm EST

Letgo 43 inch vizio smart tv

I bought a 43 inch tv from Danielle for 80$ On 2/10/19, we met up at an aldi in Patchogue NY and we tested the tv in my car to make sure that the tv wasn't working. Turned it on and it was acting a little funny so Danielle agreed to letting me take the tv home and see if it's still acting like that at home. If it was still acting up she would take the tv back and return my money, we went home to test it and it was even wrose (I have a video to prove it) I contacted Danielle through letgo and I wrote to her for 2 days and never got an answer from her. Eventually she wrote back stating that a lot was going on and that she didn't have a phone so she was using her phone. I told her I understand let's meet up yesterday which was 2/13/19 at 7pm at the same location. She agreed to meeting up and I waited for an hour in a half. I contacted her and advised her that I will be reporting her for false advertisement. She then blocked me off of letgo, I would like someone to return my money if it's her or someone from letgo

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T
9:58 am EST

Letgo playstation vr sale

I sold Timothy Thibault a PlayStation VR Headset yesterday for $230. We agreed on a cheaper price if he could show up early but he showed up 20 minutes late. He only brought $230 and I still agreed. I showed him everything was there and it worked, I even showed him how to set it up. He was nice so I left a good review. He later left a review that states I was not trustworthy, the item was not as advertised, not all components work and the item was overpriced. He paid $230 for a couple month old VR headset that is 300 new. This is rediculous and I even offered to help him fix it and set it up right but he said "get over it your reviews done" and blocked me. I don't want to have this bad rep for something I didn't do.

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12:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Letgo nordic track treadmill

I message Salman concerning the treadmill. I asked the condition of treadmill. He assured me it was in good shape. When we got it home and turned it on, it kept a loud noise. I contacted Salman of my concern he stated, "I never heard the noise before something happen to it during transition". I told I had it checked out, and was told it is the motor". He didn't agree. "I believe you knew it before you sold it to me, I trusted you". He informed me that it is my problem. He blocked me.

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R
4:01 am EST

Letgo a large acrylic painting

I was contacted by a man calling him self Thomas. We agreed on a price of$100 for the painting and $68.00 for the movers. I was to deposit a cashier's check in to my account for the amount of $168.00. after the check cleared I was to contact Thomas with in 2 days. I got extremely busy at work and forgot. For 3 4 days he texted me I needed to deposit the check. Then I started to get suspecous and called the Georgia credit union .they siad the check number did exist. Then I went to a major bank in town and it would not scan. Finally I went to the police and they siad it was fake. I filled out a report with Reno police department then I filled out a report for the post office. When the check came it was for the amount of 1680 not $168.00. I have all the texts and there are quite a few. I have the two numbers they used to text and the the mail receat and envelope.

P

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Y
11:04 am EST

Letgo tv from shaimeir douglas in wilmington delaware

The tv that shaimeir douglas is trying to sell is stolen.
He is trying to sell it for $200. Shaimeir took the tv from a relative when nobody home.
A police report was made. We are trying to get a location where
We can send the police to this residence to get the tv. He is also
Consider a runaway with a disability.
Place have this item removed immediately

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L
5:52 pm EST

Letgo report about my stolen shoes

hi i just want to report that some interested on my shoes to buy and i meet him tonight...and when i was in the meeting place he come and check my shoes out of the window of my car and he run away with my shoes...i only got the box of my shoes...and i think he using other name...bec.when i got home someone mgs.me and when i check the address are the same

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B
3:42 pm EST

Letgo canon t1i

There is a seller named gustavo ortega who is pushing a scam. At the time the seller listed his/her location at lakewood township, nj. I made an offer and arranged to pick up up the item and the person never showed up, despite letting him/her know that I was driving from 45m and I was on my way. When I arrived I message the seller to let him/her know that I was at the address that he/she gave me, but I got no response. Now I am seeing the same seller selling the same item from atlantic city, nj.

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D
7:52 am EST

Letgo questionable behavior

I posted for sale an office desk and a office chair for $275. This person named Dee S agreed to purchase. Is sending a bank check but the amount is for $2, 250 and he wants me to pay the mover picking it up. I feel this is a scam and want to know how to report him. I also need to put this back up for sale. I did reach out to him via text, and now see that I shouldn't have, however, he did send the check and it is sitting at the post office. How should I proceed?

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M
MissGigi
, US
Jan 19, 2019 3:39 pm EST

This is definitely a scam. The money that's being sent to you is fraudulent and you receiving it will mean you're liable for the fraudulent money. They're trying to get you to send them your own money since it will take several days for the bank to verify the check. The check will bounce and by then they will already have your money. Only ever receive money in person.

ComplaintsBoard
H
6:50 pm EST

Letgo user: buck juugin report

I messaged user "Buck Juugin" about his Nintendo Switch for sale. He only posted it for $200, which I thought was a little cheap for the whole console with everything included and also a Super Smash Bros game! So I messaged him to see if there were scratches or problems because his two pictures were dark and only showed the console and the game included. My first message just said "I'm interested." He then replied with a short response saying "ok im shipping." At that point I was a little alarmed and quickly replied, "no". User Buck Juugin then seemed agitated and we messaged back and forth from there. He then said he was going to report me and blocked me.

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A
11:51 pm EST

Letgo individual user

I had set up a deal with a woman named "Shawntell Truss" and after I got home and continued to try to get the item I bought to work, I realized that she had sold me a financed, unusable item. I went to question her to figure out if she knew the item was in that state but upon sending her a message she had messaged me saying that I paid her with counterfeit money. I offered to take it back and she could have her faulty item back but she continued sending rude vulgar messages to me like I had not replied at all. She then threatened me and posted a bunch of pictures of my letgo profile on letgo saying that I paid with fake cash . I know the cash I gave her was real since I got it out of the atm from the same gas station we met at directly before she arrived. I would like for her to be banned for unnecessary acts and threats she's done. But if that can't happen I would at least like for her posts of me to be removed. Much appreciated

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K
5:11 pm EST

Letgo items for sale

I don't know of how many times I find something that's for sale!
And contact that person or persons about the item! I get no
Reply's from that person or persons!
My question is? Why try and sale something if they are not going to respond.
I hate it when no one responds to my interest of an item!
There should be away to notifi letgo to show that person is not responding
There just need to better way to contact the seller!

Sincerely
Kenny

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L
12:13 pm EST

Letgo purchase of 1989 itsica motorhome not followed through.

Phone number [protected], Name of Matthew. This is a scam! We paid $300 down on an 1989 Itasica Motorhome. We looked at it, paid $300 down, with balance to be paid by 12/25/2018. We contacted "Matthew" the following Tuesday. "Matthew" ran us all over, with multiple excuses of why he was not showing up. We have since contacted the police, with the license number of the vehicle he was driving (WI plate ADY1875)...still waiting for response from police or "Matthew". We would like either the motorhome or the $300 back.

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M
3:09 pm EST

Letgo scammer - cashier's check/unethical request & behavior on payment activity

I recently posted some speakers (end of November/ beginning of December) to sell on Letgo. I was contacted by an interested buyer, we agreed on a price of $500 and he wanted to send me the $ via a check in the mail. So I gave him my address and when I got the check, which arrived yesterday 12/19/18, he had sent me $3, 500 and wanted me to use the overpayment of $3000 to pay someone who was coming to pick up the speakers. This seemed suspicious so I asked him to verify details and he wouldn't give them to me. I went to the Letgo app to report this scam but his profile has disappeared. The Phone# he was using was [protected] and [protected]. The signature on the cashier's check appears to be Mark N Stan and printed on the check states, "Remitter: Sonia Brown". The check is from (as printed) Florida Credit Union PO Box 5548 in Gainesville FL, [protected]. Check # 5103533, dated 12/14/18, with routing number on the bottom of the check: [protected] - [protected] . The address on the envelope is "FROM: Air & Water, Inc. 6600 Katella Ave. Cypress, CA 90630" (see photo attached).
I have let him know that I will be destroying the check and canceling the deal. He has my phone number and address and I feel very concerned. PLEASE LOOK INTO THIS ACTIVITY so this person doesn't continue to scam others! Resolution: please let me know when you've identified the scammer so that I can try and watch out for any continued efforts on the scammer's part. Thank you!

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9:00 am EST

Letgo gucci products

-Date of the incident: 12/12/18
-Client not: Not available
-E-mail: [protected]@gmail.com
-Full description of incident: Order 3 items using google of $160 and haven't received my items. Seller stop communication with me.
- Desirable solution: return my money.

Please look up Jessica Fernandez account via letgo. I see recently the account has been placed on modification.

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Update by Michael Abeyta
Dec 27, 2018 11:05 am EST

Please update my status of my complaint.

Update by Michael Abeyta
Dec 27, 2018 11:05 am EST

Can I please receive an update on my complaint.

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E
10:18 am EST

Letgo apple macbook pro on letgo but follow up via email fraud

I responded to ad for 2017 Apple MacBook Pro retina 13" for $200. Reply said contact aunt Maria Clark via email. [protected]@gmail.com
Was asked for my name, address and cell number and told to wait for email payment instructions from EBay. Received email from EBay Motors to make payment at Bitcoin ATM in my area and provide QR code for instruction. Contacted eBay and they said it is a fraud. Now what do I do?

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11:06 am EST

Letgo refund not received

Letgo member and ebay member Roberta Priest (roberta 6priest @gmail) selling a vehicle 2007 muranto for $1000.00 beginning September 16, 2018 Emails via Letgo purchase and ebay motors negotiating purchase negotations via ebay gift cards. Payment confirmation to Letgo verified with ebay Financial Department stating invoice for vehicle emailed transaction ID VPP-[protected] for 2007 Nissan Murano SE September 17, 2018 Decision to purchase vehicle September 18, 2018 2:45 PM MST. Monies sent September 18, 2018, Verification of funds negotiated September 19, 2019. Guaranteed there would be no additional charges upon receipt and inspection of vehicle if vehicle did not stand up to stated standards vehicle could be returned at sellers costs, no additional costs September 19, 2019 notified the ebay motors was requiring a shipping insurance cost of an additional refundable upfront charge prior to shipping vehicle from Omaha, Nebraska for road hazard insurance. I discussed this with Roberta Priest via gmail and ebay motors that ths additional cost would not be acceptable. I could not possibly come up with the additional monies and reminded both ebay and Roberta Priest of the gmail discussions and reference to invoice emailed no additional out of pocket costs to purchaser. ebay suggested seller might be able to negotiate additional costs, Roberta Priest stated she could come up with $500.00 of the additional costs of $1000.00 demanded for vehicle SUV shipment. I stated I would not pay any additional costs September 19, 2018 and September 20, 2018 demand a full refund of the $1000.00. I have phoned ebay customer service several times. ebay stated the cards were negotiated they could not refund the funds are at Letgo. Thus, I am requesting a full refund of the card numbers I will provide, once you look into your transactions and will provide additional information upon request.

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Update by documentLetGo
Dec 11, 2018 11:10 am EST

complaint has been updated, address completed, cannot miximum address up to forty symbols

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J
8:21 am EST

Letgo postings

Yall need to do a better job at monitoring the posts that are posted because if you look at the postings in the job service department every post that is in the jobs as someone offering a service which is messing people up who are offering service and people who are actually doing work to try and find a job so how about fix the problem and start monitoring the post and realizing that they're in the wrong category and those posts should be removed because having to flag them takes a lot of time out of my day to do y'all's job

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B
6:02 pm EST

Letgo can't reply to my chats/mgs/customers

I can't reply to my chats and I have customers waiting for me to contact them. Has something changed? It's been awhile since I've signed on. I click on chat and I'm routed to my messages. I click on a message and nothing happens. Usually I'm able to message them back after clicking on one, but now I'm not. Have I been blocked out? I'm losing sales. Please help! Thank you! Bonnie Bartley

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G
2:29 pm EST

Letgo nothing is loading

My messages are not loading I just keep getting the loading symbol, but nothing ends up loading. I was in the process of buying something and everything was great then all of a sudden I got a blank screen reloaded my page and then everything stopped loading. I can see items and send messages from the post but i can't see what people send me at all. Help please!

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Phone number

+1 (347) 433-8912

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letgo.com

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