Nasty Gal

I love Nasty Gal. I am so addicted to their products. I always buy Jeffrey Campbell shoes from here. I have purchased summer clothes as well and now I know how the sizing goes. Im a size small and the small fits well. Sometimes it depends on the manufacturer, clothes that are size small might fit a bit loose but can be fixed with alterations. I have purchased their shoe brand Shoe Cult. I love wearing the flatforms. The platform clogs are very cute though a bit unstable when walking. I prefer saw tooth threaded soles like UNIF and YRU bec its very comfortable to walk in all day in the office. They have great deals and sales. My outfits are so trendy that my friends and co workers always ask where I shop. I love the free shipping when you buy $75 or more. Shipping time is great. I receive my order within 1 week from the time it has been shipped. Great customer service. I always receive my response through facebook within 1hr or within 24hrs. Keep up the great work!

The customer service is outstanding. I receive ONE faulty item out of an invoice of 20 and within 24 hours Andy J had solved all of my problems and dispatched a replacement. It was only a loose button.

Every item was as I saw online. The sizes do run a little on the smaller side, but I used their measurements and ordered everything based on that. Some are size 14 while others are a 16 when I'm a size 12-14 usually.

It is most definitely the best value for money and I'll be returning just for the customer service. They respond to reviews and they have an amazing return policy for an online store. I have zero complaints

Anyone giving this a negative review based on quality... You obviously think that Kmart should be quality too yeah? For the price it is great quality in comparison to the trash I've ordered elsewhere for same price. You don't like it, go shop your Gucci and LV and respect that this is an amazing value for money store at its price point. Unbelievable how many stupid people are allowed to review

Okay let me just say i put a $200+ order in before i read these horrible horrible reviews and was freaking out after thinking i wasn't going to get it and it would be bad. I was like okay i need to cancel my order and wow am i glad i did not. I ordered on 11 items for my upcoming vacation on Sunday night 6/30 and paid for 2-3 days shipping so it would get here before we left the night or 7/3. My shipping updates were saying it would be here by the end of the day on the 3rd. Well it's the 2nd and i have all 11 items in the correct sizes i ordered them in. Now when i picked the size for my items i paid great attention to their size guide and models wearing size. Everything fits perfect and we all know it's a gamble when ordering online from anywhere anyways. The quality of the items don't seem like they're gunna last a super short period of time and if they do i mean the prices were a tell tale sign. However i don't think they look cheap as some people say. I am very satisfied with my order and how fast i received them. To top it off, after pay let's me keep money in my pocket for the trip! Thanks nasty gal.

I had ordered here when it FIRST was bought out my boohoo and I remember being very stressed out since the prices on Nasty Gal had dropped significantly, which could only mean the quality had dropped too. I ordered a bikini (both top and bottom) for $12 in total. The bikini is super cute but I have VERY small breasts and I'm still falling out of the bottom of the top so all in all, I wouldn't buy clothes from here. Don't get suckered in by the fact that everything is half price. They're doing that so you think it's good quality when it's not.

BUT the reason I gave this 5 Stars is because I figured buying shoes would be easier. I'm pretty sure Boo Hoo doesn't create their own shoes so getting them from a vendor should mean they're decent quality. I was right, the shoes I got look exactly as pictured and fit amazing!

In case people were wondering, the shoes I bought were:
-Talk 'Em Around Anklet Heel (they're okay, my least favorite of the bunch but at the end of the day they are a nice red heel)
-You're In the Driving Cleat Heeled Boot
-Pretty Red Rose Floral Heel
-Having a Ball Vegan Suede Heel

In conclusion: there are a lot of places to buy cool clothes, don't do it here. I personally have a harder time finding really cool shoes so I'm really glad I took the risk on these.

CUSTOMS CHARGES INFORMATION***
I'd just like to clear up something with customs charges because I feel like a lot of the ratings on this website are unfairly low because people are annoyed they had to pay customs on their order.

Customs are NOT controlled by nastygal! If like me you live in the UK anything you buy outside of the EU is subject to customs charges. So if you're not prepared to pay customs, don't buy! (the reason you may not get customs charges from other shops is because some companies mark your order as a gift so you don't have to pay customs, but it's illegal for them to do it!) It has been complained about in a few reviews that nastygal don't inform you of customs charges, but it is very clearly marked next to where you select your type of shipping that customs are your own responsibility.

In case you're wondering how much you're looking to pay with customs... your parcel might sneak through without you having to pay anything but it might not. In the UK when I get a parcel with customs I have to pay ?8 handling fee plus 20% of what my total order is worth (total order worth does include what you paid for shipping!) I think it varies based on which company ships your parcel but just be aware of that when you're making an order.

In terms of the rest of the buying process, I have made one order from this site - 2 dresses - and both were true to size, good quality and arrived within the specified 1-2 weeks. They arrived with customs (about ?16) which was annoying of course but that's just life! I would order more from nastygal if customs charges were free, but as it is out of their control I haven't marked down their rating at all for it.

DO NOT BELIEVE THE 5 STAR CUSTOMER REVIEWS THAT YOU SEE BELOW. These are all reviews that the Nastygal commitee posted to salvage the situation of their bad service, bad delivery and overall bad crisis management handling.
(TLDR: Scroll to the bottom for the concluding point that can be explained by the paragraphs below)

Ordered a parcel on the 16th of December. It was projected to arrive between 5-14 working days and was shown via tracking to have been on its way and already left the warehouse. 3 weeks later, my parcel still had not arrived. Emailed Nastygal and a member of the service staff told me that my parcel was delayed and held up at customs and would reach me by 17 January. On 13 January, I gather that they could not handle the situation anymore, they emailed me telling me that my request for a full refund had been approved. I HAD NOT REQUESTED A FULL REFUND AT ALL. They also included in the email that a refund might have been processed because the clothing items that I ordered were out of stock. The question here is how could my items have been delayed if they were already shown to have been shipped out at customs.

Wrote an email to clarify, and a member of the staff gave me the response that a full refund should suffice for the trouble caused in the episode. Pressed on further for an explanation and they told me that the courier had delivered it to the wrong address, thus the items had to be returned. They still refused to give me further compensation except for a refund (which was obviously what I was entitled to since my items had been 'returned'). I wrote another email back to tell them that I had checked with my account information and the address was accurate and there was no way that the courier had delivered it to the wrong address. This time, the staff said that she had checked and the courier had indeed delivered it to the correct address, and that the problem had occurred at "the delivery stage". It was an appalling experience with Nastygal, given the amount of offhanded excuses they gave to me regarding the whereabouts of my parcel, and even so, they still refused to give me further compensation except for the full refund which is actually not even a compensation in any way because my items were forcibly 'returned'.

In addition, I told them that I was willing to let the matter go if they would just ship my original order back to me, to the correct address but they gave me an excuse that because the refund had been processed, they would be unable to ship it to me. To me, it just sounds like a convenient way to explain away their inability to proceed with my shipment because their warehouse had run out of sizes for what I had ordered in the first place. I say this because when I tried to reorder my items, most of the items that I had originally ordered are out of stock or they do not have it in the size that I wanted anymore. This should most likely not be the case, especially since my items had been returned to the warehouse. In any case, I will be checking my credit card statement to make sure that I have gotten a refund for both the delivery charges and the full price of the items. In addition, future customers should take note that the website refunds you the exact value of the items that you ordered and does not make use of your overlooking of the difference in currency between pounds (?) and dollars ($) to make a slight profit for themselves at your expense.

To sum up my experience, Nastygal is FULL OF LIES, possibly being a Ponzi Scheme of 2019. My guess is that:
The items that I had ordered had never left the warehouse in the first place because they did not have stock for the items. The tracking shown on the parcel is fake and used to temporarily satisfy customers. Upon realising that our parcels are delayed, we are given another temporary gratification in knowing that our delivery charges have been waived and that the parcel is on the way. However, close to the due date, a refund is off handedly 'forced' upon us, making us wonder what went wrong. After that, stupid excuses such as the parcel being sent to the wrong address are given to us, with the company pushing away all blame onto the courier and the fact that they have given us a full refund, to eradicate themselves of all blame. A few questions remain. Did my items actually really get shipped out of the warehouse? Also, more importantly, IS THE COMPANY PROFITTING FROM THE IGNORANCE/LAZINESS OF US CUSTOMERS? It was only upon greater reflection that I realised that I should double check my credit card statement to make sure that I had not only gotten back a refund with the right amount, but also in the right currency. In conclusion, do not order from Nastygal.

(LOOK AT THE IMAGES FOR THE DISCREPANCIES IN THEIR REPLIES)

I've been shopping at Nasty Gal for a while now, since around 2011 or 2012, and I used to be a huge fan. However, I've noticed that their service has been getting worse and worse over time. It's really frustrating, because I used to love shopping there and now I'm not sure if I can trust them anymore.

One of the things that really bothers me is that they used to offer free shipping for orders over $50, but now it's $75. That might not seem like a big deal, but it's just one of those annoying things that makes it harder to justify buying something. And their return and exchange policy has changed too - it used to be really easy to get a refund on your card, no questions asked. Now, if you want free shipping on your exchange, you have to settle for store credit instead. It's just not as convenient as it used to be.

But the thing that really pushed me over the edge was when I received a defective dress in the mail. The stitching was uneven and it was clearly not up to their usual standards. When I contacted them about it, they told me that I could return it with shipping waived, but only if I bought it at full price first. That's ridiculous! It's like they're trying to trick me into spending more money. And when I asked them to exchange it for a different size, they told me to take a picture of the defect and send it to them so they could check the other dresses in the same style. That's not my job! I shouldn't have to do extra work just to get a refund.

It's really disappointing to see how much Nasty Gal has changed over the years. I used to be a loyal customer, but now I only shop there when there's a sale. And even then, I always check to see if I can find the same item cheaper somewhere else. It's just not worth it to pay their inflated prices when their service is so unreliable.

I gotta say, I'm pretty disappointed with Nasty Gal. I was so excited to take advantage of their Memorial Day sale and snag a pair of boots that I had my eye on for a while. They were 40% off, which was a steal! But little did I know, I was in for a rude awakening when it came to shipping and customs fees.

Now, I live in The Netherlands, so I knew I had to check if I would have to pay any extra fees upon import. I did my research and found out that VAT in my country is 21% and customs is another 12%. So, I calculated that if I had to pay these fees on my original order amount of $340, it would come out to around $115. Not ideal, but I was willing to pay it for these boots.

But then, I received an email from a company called Landmark Global saying that I owed them a total of $195 for taxes and COD. What?! That's almost the same amount as my original order! I was freaking out, so I contacted Nasty Gal's customer service. They were polite, but not exactly helpful. They said my order had already shipped, so it couldn't be cancelled, but I could send it back once I received it and they would refund my money.

I explained that I couldn't send it back because I would have to pay the custom charges first, and I wasn't willing to do that. I said I would refuse the charges and the package would be returned to Nasty Gal immediately. They said that was fine and to contact them once I refused the package and they would refund my money immediately.

Now, I haven't received the package yet, so I'm hoping everything goes smoothly. But regardless, I want to warn others about buying internationally from Nasty Gal. I don't know if it's a scam or not, but there's $80 that's unaccounted for and that's not okay.

UPDATE: I finally received my package today and to my surprise, the taxes and duties I had to pay were much lower than what Landmark Global had told me. It came out to $114, just as I had predicted. So, it seems like Landmark Global is a complete scam.

Also, after writing this review, I realized that I had actually ordered from Nasty Gal a year before and had to pay some import taxes, but not as much as this time and not to Landmark Global. It seems like Nasty Gal's policy and service has changed for the worse in the last year. So, be careful if you're thinking about ordering from them internationally.

I'm so annoyed right now that I'm posting this review on all public websites. I recently bought a dress from NastyGal and wore it to my cousin's graduation. I should have known something was up when I saw the poor quality of the dress for the price I paid. But I didn't send it back because I didn't want to deal with their customer service reps or their return process. I just couldn't be bothered. It's probably what they want to achieve by not including a preprinted return label in the package. But let's move on.

At the family function, my cousin came up to me and told me she had the same dress and how it was a "steal for the price" and how she loves Forever 21. I was confused. I told her it couldn't be the same dress because I paid almost $60 for it from NastyGal. My cousin laughed out loud and explained to me that it was the same dress and she only paid $15 for hers. I still didn't believe it, so I went to her house the next day to compare the dresses. To my surprise, they were exactly the same, but with different tags. I was so angry that I threw the dress in the trash. The same dress NastyGal sold me for $58, Forever 21 was offering it for $16.99. That's really nasty!

A few days later, I went on their website and found the dress. Then I did a search on Forever 21's site and found the dress there too. I also found it on Lulus, but they had it for $40+. I took screenshots because I felt everyone should be aware of this. As you can see from the screenshots below, they are all the same dress.

Forever21 screenshot:
http://postimg.org/image/y1ceixjmx/

NastyGal screenshot:
http://postimg.org/image/byiciz55n/

Lulus screenshot:
http://postimg.org/image/n7j4v9hnx/

I will never buy anything from NastyGal or Lulus again. It's one thing to be ripped off, but it's another thing to be so blatant about it. Stay away from them. I've sent them a notification of this review, and I'm curious to see how they respond.

I've been shopping at NastyGal for a good 4 years now and I must say, their customer service has never been great. But lately, it seems like they don't care about their customers at all. It's not just me, I've read other reviews and it seems like their quality control is at an all-time low. I recently ordered a pair of Jeffrey Campbell beige leather booties and when I received them, it was clear that they had been worn before. There was a huge stain on the front of the shoe and noticeable scuffs all over. It looked like someone had spilled something on the shoe and a girl in shipping decided to clean it with some chemical and thought it was "good enough" to send to a customer as new.

I tried to contact their customer service through live chat, but it was a complete waste of time. They redirected me to their email service without giving me any information. I received an email from Jennifer D, but there was no apology for their mistake. She just issued me a return label so I could return the item and get a refund. But what about other options? What about offering me store credit or sending me a new one in the same size? Nothing.

Now, I have to take my time to print the label, pack the items, drive to UPS to ship the item back because of NastyGal's mistake for sending a defective item. Then, I have to wait for my refund, which took 15+ business days last time. And from reading previous reviews, I'm considered "lucky" to have even gotten it back.

To make matters worse, Jennifer D sounded like a robot during our conversation through email. She had the same opening welcome line and ending line. I had to ask questions repeatedly for her to answer since she wouldn't answer them the first and second time.

I do like their clothes, they're cool and trendy, but it seems like their customer service representatives don't think that having helpful and considerate customer service is "cool" or "trendy." It's a shame because it's not hard to apologize for a mistake.

In conclusion, I do NOT recommend buying from NastyGal. You may not have an issue with them now, but sooner or later, you will if you continue to shop there. The items are not worth the stress and dealing with their terrible customer service. Sending the shoes back will mean they will try to rip off some other customer by sending it to them trying to pass it as "new."

I recently ordered from Nasty Gal and unfortunately, my experience was not a positive one. If you're considering ordering from this website, there are a few things you should know. Firstly, there's a chance that you might receive the wrong item(s). If this happens, the only solution offered is for you to send back the incorrect item and then re-order the item you originally wanted. The company will give you free shipping on the correct item, but it's still a hassle to have to go through this process.

Secondly, if you need to contact customer service, be prepared to wait on hold for a long time. It can take anywhere from 15 to 45 minutes to speak to a representative, who may or may not be able to help you. You can also try emailing the company, but there's a chance you won't receive a response.

If you do manage to get in touch with a customer service representative, they may not be able to do much to help you. They're not empowered to offer any solutions other than free shipping on the correct item, and they can only re-send the item once you've re-ordered it and sent back the wrong item. This can be frustrating, especially if you've already paid a high price for poor quality clothing.

Speaking of poor quality, that's another issue with Nasty Gal. The clothes are often of low quality, and the size charts can be inaccurate. This is likely because the company sources items from different distributors, but it's still disappointing to receive clothing that doesn't meet your expectations.

Overall, I wanted to support Nasty Gal because it's a woman-forward business, but my experience was disheartening. Other women's clothiers I've ordered from have made mistakes in the past, but they've always worked to fix the problem and make things right for the customer. Nasty Gal doesn't seem to care about fixing mistakes or supporting their customers. If you're looking for a hassle-free shopping experience with high-quality clothing, I'd recommend looking elsewhere.

I recently had an experience with NastyGal that left me feeling frustrated and disappointed. I had ordered an item and paid for shipping, but when the package arrived, the UPS delivery person informed me that I had to pay an additional 30 pounds sterling for taxes charged by my government. I was not aware of this additional charge when I made my purchase, and I felt misled.

When I contacted NastyGal's customer service, I spoke with an advisor named Jennifer. She explained to me that the tax was not charged by NastyGal, but by my government. She also pointed out that there was a customs notification in the checkout process and on the International Shipping Page that stated that all applicable customs fees, taxes, and duties were the responsibility of the customer.

While I understand that NastyGal does not have control over government taxes, I still feel that they could have done a better job of making this information clear to customers. As a consumer, I expect to pay the final amount that is advertised on a website, and I don't want to be surprised by unexpected charges when my package arrives.

Overall, I was disappointed with my experience with NastyGal. While Jennifer was polite and helpful, I feel that the company could do a better job of communicating with their customers about potential additional charges. I hope that they will take steps to improve their communication in the future so that other customers don't have the same frustrating experience that I did.

So, I recently made an order on NastyGal.com and let me tell you, it was a complete disaster. I ordered five items, but one of them didn't go through even though the website confirmed it. Being the shopaholic that I am, I panicked and ordered the same item again, which went through. Now, I was worried that I had accidentally bought two pairs of sunglasses worth $45 USD (which is a lot for us Canadians with the terrible exchange rate). I contacted customer service through online chat and was told that the glasses were out of stock and I would receive an "out of stock notification email". I waited and waited, but nothing came. I contacted them again and was told to wait longer. The next day, I contacted them again and was told that it was too late to cancel my order. Excuse me? I didn't save all my chat transcripts, so I couldn't prove myself, but I stuck to my guns and told the rep that I had been scammed. They said Nasty Gal doesn't scam, but from my experience and the reviews I've read, they most certainly do. After talking to a rep for the fourth time, I finally got my shipping refunded, but they were only going to put $7.75 CAD on it. I corrected them and got what I deserved.

My package arrived on July 27, 2015, but it's now August 10, 2015, and it's still at the post office. I know I should have gone in and refused it, but I didn't have the time. I recommend refusing it as soon as possible so you don't delay your refunds like I did.

I also found that their stuff fits small. I'm a size 0 in jeans, XS in tops, and an XS skirt JUST fit me. If you're not a small person, beware. I prefer shopping at ModCloth.com because they have realistic sizes.

In conclusion, I don't recommend shopping at Nasty Gal. If there's something you really want, go for it, but be prepared to deal with difficult customer service to get what you deserve as a customer (who I thought was always right?).

Update: On September 4, 2015, I contacted customer service again and am finally getting my money back. We'll see if they reimburse me in CAD like they should. They tried to only give me the USD amount in CAD for my duty, which was not okay.

I recently made a purchase from Nastygal and unfortunately, it was not a great experience. I had some issues with the sizing and color of the items I received and when I reached out to customer service, I was met with some difficulties.

Firstly, when I emailed them about the issues, they requested pictures. However, when I tried to send the pictures back to the same agent, I received an autoreply saying that the inbox was full. This meant that I had to message them again on Facebook, which was a bit of a hassle.

The sizing of one pair of pants I bought in Large was completely off. It was so small that it barely fit my sister who is a small/medium in size. According to the size guide, the Large should have been between a size 40-42 in European sizing, but it was nowhere near that. It was completely wrong and not just a little bit off.

The color of another pair of pants I bought was also not what I was expecting. The pictures on the website showed them as completely grey, but in reality, they were green. The color name was sage, but I didn't think much of it since I was going off the picture. However, the color was completely different and not just a slight difference.

When I contacted customer service on Facebook and asked if there was any other solution besides returning the items, they couldn't help me. I sent them pictures of both items and a detailed description of what went wrong, but they just quoted their terms and conditions that "pictures and sizes could vary from item to item, and might not match the picture or sizing completely". I tried to explain that the issues were not just a little bit off, but they didn't seem to understand. They didn't offer any compensation or solution besides returning the items, which would have cost me more than the refund.

Overall, my experience with Nastygal's customer service was not great. They didn't seem to understand the issues I had with the items and didn't offer any solutions besides returning them. It was frustrating to have to pay for the return myself, especially when their advertising was not accurate. If you're considering purchasing from Nastygal, be aware that you may have to fix any issues yourself and returning the items may not be the best solution.

So, I recently ordered from Nasty Gal and I have to say, it was my first and last time. I didn't have high expectations as I knew it's fast fashion, but my friend ordered from them for years and had no complaints so I thought I'd give them a try. I ordered 11 items and only kept 2 of them. Let me tell you why.

First of all, the sizing is very off and not consistent at all to the sizing chart they provide. Of the 6 pairs of shorts I ordered, I only kept 2 pairs. For the rest, I ran into problems like the waist being incredibly big, boxy fits, or just too large for the labeled sizes. I normally wear a US 4/Small, but even that didn't help me with their sizing. Both tops had a really awkward fit that if you bent over, the top would slip off immediately exposing your chest. The material was bad, felt like a cheap bathing suit and wasn't breathable at all. The canvas belt was itchy and didn't feel like canvas. Most of the bottoms were so badly sewn with threads hanging out everywhere. The Nasty Gal tag on the clothes are also itchy and ugly.

Secondly, they say they're based in San Francisco (California) so I was under the impression that the warehouse is somewhere in California. Instead, after I confirmed my order and paid for shipping, I find out the courier is DHL which is used for foreign mail so the items are coming from somewhere out of USA. I found out it's from the UK. Shipping isn't free. It's $10. I accepted that and paid for it, but for my $200 order, I never anticipated to shop at a brand that doesn't have a free shipping incentive. Not very inspiring for new shoppers but I tolerated it.

Thirdly, return shipping isn't free. They don't mention anywhere on their help section that return shipping costs money or how much it actually costs. Shockingly, mine was only $4 but it seems other buyers were charged much more. You'd think that especially know during a pandemic, that they'd be a bit friendlier about their policies but they're not. At least with H&M, I could buy online and return to store if I don't like anything. Unfortunately, Nasty Gal has no real store so returns are processed online and apparently not in USA either. Luckily for me, my return was processed within days of shipping out, so I got a refund very quickly.

Fourthly, the quality of items are hit or miss, mostly miss. Most of the items seem to match the price range for fast fashion so I'm not surprised. I took a risk to purchase and I accepted that. They mark up prices then put up a 60% off sale as if you're getting an awesome deal but you're not.

If you're in the USA, there's plenty of other retailers that are around that have real stores you can return your items to. I had better experiences on SHEIN and Romwe and that's saying a lot. Also, I put this review on another website and Nasty Gal reported it within the hour. It's no wonder there were only fake positive reviews there. Beware! Despite giving them two positive notes for me keeping 2 decent products and complimenting the fast refund timeframe, they still reported me so that shows they're hiding behind fake reviews. I have even less incentive to ever buy from them if that's how they do business. Stay away! FYI: I attached my order confirmation to show I actually bought from here.

I recently had an experience with NastyGal that left me feeling disappointed. I received a dress in the mail that had a clear black stain on the back. I was really looking forward to wearing this dress for a special occasion, so I sent a polite email to customer service asking if they could overnight me a new dress and I would send the damaged one back. However, the response I received was not what I was hoping for. They told me to ship the dress back by going to a UPS store and purchase another one online. This was frustrating because I had already purchased the dress I wanted and they sent me something damaged. They were not offering any convenience for me, the customer.

This was my first time ordering from NastyGal, and I was disappointed with the lack of customer service. It will be hard for me to order from them again. However, I must say that the email correspondence I had with them was professional and courteous. They apologized for the inconvenience and offered to issue me a UPS prepaid return label to return the Aphrodite Crepe Maxi Dress. They also refunded my original shipping fee of $5.00.

I was disappointed to learn that they were not able to replace the item and that I would have to reorder the dress. They also do not offer overnight shipping for Saturday deliveries. This was frustrating because I was going out of town and needed the dress for a special occasion.

Overall, my experience with NastyGal was not great. While their email correspondence was professional and courteous, their lack of customer service left me feeling disappointed. I appreciate that they offered to issue me a UPS prepaid return label and refunded my original shipping fee, but it would have been nice if they had offered to overnight me a new dress or provided some other form of convenience for the inconvenience they caused me. I hope that they will improve their customer service in the future so that other customers do not have the same experience that I did.

I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. My order number is GUS107732612. I sent an email ,messaged on Facebook and even tried to chat with a live agent with no luck. Now I have an event to go to with no shoes. I would like more then 20percent of my purchase for the inconvenience and the damage.

Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below

Please find QR Code to return your order GUK106832465 attached.

EVRI QR code : H00JVD0002464799

Floral Embroidery Detail Wrapover Mini Dress

BGG02001-174-18

Qty: 1 Size: 10 Colour: Yellow

Status: Dispatched

£41.30

see attached screenshots of purchase invoice, email and returns QR code

I returned my order and with a shipping label that they sent me and I paid for ($4) and they cannot track it and have not received my refund of $300. I dont have the package. or the money and now they will not even reply to my emails.

Hello, I have received an order from you where 3 items are missing and 1 item that has been included was something I didn't order.

I have tried to deal with you customer service agents and although they initially offered to replace/refund the items missing, once I confirmed which were missing they have now changed their mind.

The order number was GUK106037296 and the missing items are:
- AGG10030-105-16
- AGG06869-440-24
- AGG01743-152-12

And the other item delivered was some linen highwaisted trousers (nothing like and of the items ordered).

Please advise on escalation next steps and the details of the external body I can contact if we are not able to resolve internally.

Many thanks,
Jessica
[protected]@hotmail.com
[protected]

I have reached out to them via facebook messenger, sent two different emails, as well as engage with their ai chat bot and to no avail, i have been unsuccessful with over 5 attempts to get a response or resolution. I have paid almost $450 for my items and am missing like 5 pieces. I have no choice if not resolved but to file a dispute with my bank.

Hi,

Just yesterday, I put an order in with Nasty Gal (GUK105214193) at 11.13PM and realised the order was going to be sent to my old address. I got in touch with customer services straight away (within minutes of ordering) and they said nothing could be done and I would have to collect the parcel.

This old address is an hour and a half drive away (the other side of the country) and we're also suffering the COVID pandemic meaning travel is limited to essential only.

I stated if I couldn't amend the order I'd like it cancelled. Under the consumer contract regulations I have the right to cancel an order within 14 days. They said this couldn't be done either.

As they have responsibility for the package until it gets sent out to me. They would now intentionally be sending this package to the wrong address. If the order doesn't get amended and this happens. I want the amount I payed to be returned.

Thanks,
Emma

I've been trying to get a refund after returning an order over 7 months ago. I've contacted them weekly and they are of no help even through Instagram! They have no real customer service just a bunch of people leading you to the next. What a disaster of a company. It's sad to see how bad this company has gotten. I don't even know how they still have a website, I guess because they steal people's money and keep the products. Wow.

I placed an order from Nasty Gal on December 12. The order was meant to be Christmas gifts for my daughter. The package was expected to arrive by December 23. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. The package was scanned on December 22nd and no further info has been updated since then. I contacted Customer Service and was advised to wait until January 14 and was also told that they would investigate with the courier. That date also came and went with no changes to the status of the package. I contacted Customer Service again and was offered to have the order sent again but two of the items were now out of stock. This experience has been extremely frustrating and I feel like Customer Service fell short. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. I was unable to get her replacement gifts due to my limited funds and I printed out the order so she knew what to expect. I don't understand how a package cannot be tracked. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. I would have liked for Customer Service to have taken me more seriously and offered a more empathic resolution besides waiting for a month and getting a partial refund and the other items sent again. It's very unfair that the items that are currently out of stock were her favorites and I ordered them on time.

I ordered clothes for next day delivery it's been three days now and there still hasn't been any scans in fastway, is my package missing? I needed the dress for work today I am very disappointed after paying for next day delivery.

When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. I have read numerous reviews about people's orders going missing. I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing?