Les Schwab Tire Centerstire rotation

M Oct 29, 2018
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a verified customer
Verified customer

On October 29, 2018 I go in for an unsuccessful tire rotation. This is a second trip for this tire rotation. I was told on the first trip that one hour was needed. On the 29th I arrive and get my vehicle in the rotation or the days work. Then after one hour I see that my car has not moved, but many others who came in after me had come and gone. I waited another 40 minutes then asked for my keys back and left. It was obvious to me that it might be another 2 hours before the rotation was done. I get that tire rotations are free and Les Schwab wants to do the paying work first. I would like to know from the Office Staff or whoever how much longer it might be. Les Schwab would prefer to have you leave your car most of the day, I am sure, and then call you when it is ready. That is not always practical. I have been a faithful Les customer Schwab since 1976. I am afraid now that they are fast losing my "trust" and they customer service is going downhill. Mike Larimer

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