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Les Schwab Tire Center

Les Schwab Tire Center review: Rotors and brake pads

K
Author of the review
2:37 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have a 2008 Lexus RX350 and Scotty Kilmer on YouTube told me to stay away from aftermarket parts for this particular model or any Toyota model for that matter. Les Schwab gave me a quote to replace my rotors and brake pads for $450 plus tax and I ask for my original parts and they said they use aftermarket parts and I thought he was going to tell me it would cost more which I was prepared to pay. knop! He went on to say; they will change my calipers' also. I replied, I didn't want my calipers replaced, he said that was standard. I have had my past vehicle serviced there in the past. Oh, no wonder I had brake problems on my Lexus ES300 in the past. They sabotaged my car and every two years I had brake problems. I found my original parts would last me at least five or more years longer. I learn from my mistakes which will never happen again. Whatever happened to the customer has the right to request they're OME parts?

Desired outcome: Give me my original parts AND DON'T REPLACE MY CALIPERS!

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