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Leon's Furniture

Leon's Furniture review: twin bed

R
Author of the review
4:54 pm UTC

I would give this location, their staff and their management negative stars if i could. I have previously purchased living room furniture and was sold on their credit card with 0 interest but if you've been considering it, its absolutely not worth dealing with such a company. Sept 12 2019 I had gone to the store with my family for a VIP Customer appreciation sale. We were told of a promo - buy a living room sofa and get two throw pillows valued at $100. Aside from this we had purchased a few other pieces of furniture including recliners and a twin bed with mattress. I was told to wait 2-3 business days to receive a call, 4 days later and after trying their customer service line written on the bill "[protected]" to book a delivery date and no one picking up a single call, I physically went into the store (big waste of my time and gas) all to book a date for delivery. Finally delivery date is Sep 24 2019 at 1pm. I receive a call saying delivery is moved to 3:30-4:30pm (mind you i had taken the day off), only for them to arrive a little after 5 and surprise surprise they don't even have all our furniture. My 3 year old grandson had been told for over a week that he was getting a new bed as a birthday gift only for us to receive a foot board of a bed. Again after myself and my daughter trying to contact the customer service line and NO ONE PICKING UP, I had to physically go into the store to tell them parts and furniture was missing. I arrived at the store at 6pm and was there until 8pm, strung along the entire time for a mistake this company had made only to be told the bed wont arrive for another 2 months (how do you go out of stock of a headboard and rails when this foot board is part of a unit) and if i chose another bed they would discount me $100 but i would still have to pay close to another $400 difference. Why the hell would I pay an additional $400 after LEONS messes up my order? LET ALONE THEY SAID THEY RAN OUT OF THROW PILLOWS and I wouldn't be able to receive it because the sales agent didn't write it on the sales slip and mind you, THIS WAS THE PROMO FOR VIP CUSTOMERS. I WOULD NEVER BUY FROM THIS COMPANY AGAIN AND ESPECIALLY NOT AT THIS LOCATION. all the staff are always standing around like they are allergic to the phone, i suggest you dealing with Brick or Bad Boy - worst customer service ever!

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    45 Gordon Mackay Road, Toronto, Quebec, M9N3X3, Canada
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    Jul 31, 2026
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Leon's Furniture Category
Leon's Furniture is ranked 32 among 291 companies in the Furniture Stores category