Leon's Furniturepoor quality control

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Verified customer

In March of 2007 I bought a couch, chair, and recliner from Leon's. After about two months the couch and matching chair were not wearing well and Leon's replaced it for me in July/07. In July/07 I bought a washer and dryer and the dryer came and it didn't work. My husband took the back off the dryer and the computer board had never been hooked up inside. Luckily he knew how to do this and the dryer worked after he connected it. Two months later the couch and chair again were not wearing well and Leon's said that I could chose another couch and chair which I did. They came with two trucks, one to pick up the old set and one to deliver the new set. They drove away with my old set and the delivery guys couldn't get the new set in the door. I must say they didn't try very hard. The truck returned only with the old couch. They said the chair had been dropped off already. Leon's said I could pick out another set which I did and it took until the beginning of December to receive. I ordered it at the end of September. This couch had a rip in it so Leon's said that they would replace it. I got the replacement at the end of March and this couch had a big black mark on it. They sent out a cleaning company and they removed the black mark. It was over a year that I was dealing with this. It certainly took the fun out of buying new furniture. I sent in a lengthy letter of complaint to head office and to the Saskatoon store and a customer service lady from the Saskatoon store called me. I never did hear from the head office and this lady that called me was a lady that I had complained about dealing with in my letter. I did not hear from any manager either in Saskatoon. They offered me some gift certificates but never said how much and I declined because that would mean I would be buying something again in that store and I refuse to even set foot in there. Leon's did do everything that was expected in replacing the furniture but to have four out of four couches be faulty in some way makes me question their quality control. I wouldn't recommend Leon's.

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