The complaint has been investigated and
resolved to the customer's satisfactionResolved Lens Crafters — poor customer service
resolved to the customer's satisfaction
Today I visited the Towson store to have my glasses tighted. I took a seat and was still sitting in that seat 20 minutes later, without anyone acknowledging I was there. Neither of the two women working in the store ever aknowledged me. So, after 20 minutes I left and they watched me leave--saying nothing. I purchased 2 pair of glasses almost a year ago for over $600. Needless to say I will not be using Lens Crafters again. This was my first and last time using Lens Crafters. I have a Lens Crafters credit card which I will cancel immediately. And, I actually wanted to purchase a third pair of glasses before my prescription expired. This is so sad, because a few simple words, like someone will be right with you would have gone a long way.