Leather Furniture Expo review: No refund for canceled order

I ordered a couch on 11/29/2024 and was quoted approximately 16 weeks for delivery. I paid a 50% deposit at that time. After 16 weeks, I contacted the company and spoke to Sam Young, who said there was an issue with the Natuzzi factory shutting down and said he would offer a discount with a new delivery date of Labor Day (24 weeks later), or I could cancel and receive a full refund. I canceled the order and was emailed confirmation on 4/23, saying the refund would be processed in 10-15 business days. It's been almost 6 weeks; deposit was never processed. They have stopped answering the phone and have not replied to emails.