LBC Express
reviews and complaints

My mom sent a food package yesterday between 12-1 PM. I had it tagged as perishable so the courier will know that its an urgent delivery.

FIRST, I'm just wondering why the tracking number is not showing online as of today JUNE 4, 2019 9:00 AM.

SECOND, earlier today my mum check it at their office and the staff told her that the food will arrive the next day! it's a "pick up package" so why will it take 2 working days to arrive on the designated hub?!

THIRD, I'm disappointed by the fact that their customer care email address doesn't really respond to my queries.

What is wrong with my parcel? I am expecting my item yesterday since it says the item was ready for the delivery... tracking number [protected].. but when i checked again it says shipment issue.. what is the issue at all... ? You should at least inform about the status of my parcel, or try to contact ... i already sent an email but no reply about this issue... is this how you handle customer complaint? At least tell me where is my parcel and i will go with your branch personally to claim it...!

This is in lieu with my shipment tracking #[protected] gointg to Ozamis City LBC Gaisano branch for pick up sent last May 28, 2019, I would like to complain your late delivery of my shipment.

1.based on the receipt of my transaction date delivery of my shipment is May 30, 2019 but why is it that until now shipment is not available on the branch where my receiver should pick up the shipment?
2.According to your branch staff it will be delivered and available on June 3, 2019 coz it was not yet delivered by ur cargo from. Manila? Is this what your telling us 1-3 days delivery? Is this the fast service you are advertising? If that is the case I will rate you POOR because ypu do not follow your delivery date based on your issued receipt.

Please attend to this immediately. This is not only happened once but how many times alridy!

I guess the management should look into this!

i have emailed ur customer service May 31, 2019 but no reply until now or actions taken by the management. That until now there is NO DELIVERY OF SHIPMENT MADE AS OF TO DATE JUNE 4, 2019. so where is now you claim a fast service and courier of the country!? You are not following as to the scheduled dat of delivery of your client shipment. ITS A CALL TO THE MANAGEMENT FOR AN ACTIONS OF THIZ BRANCHES AND SERVICES OF YOUR BRANCHES IN LIEU OF YOUR CLIENT TRANSACTIONS! THIS IS NOT JUST A SIMPLE ISSUES TO RESOLVE BUT A SERIOUS MATTER TO LOOK INTO BY THE MANAGEMENT! YOU DISAPPOINT ME A LOT OF YOUR SERVICE, ITS. FAILURE AND POOR SERVICE!

Cut off in the lbc branch is 4:20.. i was already ther 3pm.. there is just two clerks and they were very slow.. i really need to send my report for it to arrive tha next day. Before the cut off the other clerk was so busy packing the other packages.. so transactions got even slower. I think they shouls seal all tha packages after the set cut off not before the cut off.. it happened to me thrice in this branch.

LBC is my organization's trusted courier locally & internationally. However, my personal experience lately got me so angry. My organization is holding and hosting a training for participants coming from 10 countries and so we need to officially write letters to our embassies abroad to allow people to get their visas to come to the Philippines for said event. One country needs original and notarized copies of the letter invite so on May 24, Friday, we asked LBC to pick up the letter from our office. On Monday & Tuesday, we tracked the parcel using the tracking # provided and saw that the parcel is still in the Cebu hub. We tried calling LBC office but it's either the number's busy or nobody's answering it. Today, June 3, 11 days after, I found out that the parcel is still in Cebu! ..and finally, I was able to talk to somebody in the office and I was told that they have not sent out the mail because there were no contact numbers of the receiver. Just like that...and to think that my organization has been LBC's client for several years now! Customer care? I wonder! LBC could have called or should have just left the parcel in the office and we would have acted on the concern immediately the day after we asked them to pick up the mail..and now there's that risk of me paying the hotel's confirmed booking should our participants fail to get the visa on time because they have not received the documents on time. I think I will demand that LBC pay the hotel...for damages!

this complain of mine is for your branch in Sindangan Zamboanga del Norte Philippines. I would like to claim my parcel from Shopee and unfortunately they could release it to me because their reason that the person in-charge for it is having a day-off which I thought for this kind of business especially releasing goods are work for everyone in the counter no matter who's in the counter and in duty. It pissed me off because I traveled 20kms in the rain for just the parcel because they said it will return to the shipper if I am not able to take it after 2 days, besides my parcel is door-to-door delivery, hence my place is unaccessible for the service so I have to come to the LBC shop to take it myself.
Another thing, this lady working on that branch are too unfriendly for this kind of business, I've come to this shop twice for past few months to claim something, and both visit I have to tell them twice or repeating myself of what I want before any of them entertain me and passed me to this person and to that person that both of them sitting next to each other...too bad service both I encountered.
I wasn't able to manage to get their names especially the lady, I guess there's only one lady who were assigned there. she's thin and around 5 in height.

LBC Ayala Centre Cebu is very unreliable in terms of receiving money remittance.
Since Thursday, May 30, 2019 up to today, June 2, 2019 they are offline.
We badly need the money for Chemotherapy Treatment, but LBC Cannot help us! They have our money but unable to release it!
One Staff asked us to wait for 3 hours on Friday, May 31, 5 pm to 8 pm. At 8 pm another staff told us that money remittance is only 10 am to 2 pm. June 1 and June 2 we came back at 11 am, still offline! The service is very poor! This meeds to be attended urgently!

Good Day po..ako ay c Milcah Jancinal . ako po ay online seller from iloilo.. ang supplier ko po ay from manila. . noong May 23, 2019 my pinaship akong gold item from District Dasma Branch LBC to North Cotabato.. pagdating ng parcel doon sa receiver box nlng po ng lagayan ng gold item ang natira.. wla na po ang Gold.. ngun po hihinge ako ng tulong kng paano ito masulusyunan at maibabalik sa aking buyer. ang video pong iyan ang mula don sa supplier ko ng gold na ngppack ng item ko, at ang picture pong yan ay pgdating doon sa buyer ko na wla nang laman.
U can call me at [protected]

Waltermart bicutan lbc branch. Too many people waiting in line. No advise as to what is happening as a courtesy to other customers who are waiting. Went there 12:30PM and still waiting for more than hour but still no actions taken. Other customers already left the branch due to slow service and my paper is next in line but still no advise. As per the employee there's no system issue for remittance but i'm still waiting for more than an hour with no f******* actions taken!

Please do something about this if you want to keep loyal customers!

May 31 : Texted me that my package will be 'delivered' Today and that I have to prepare for the money. Hours and hours of waiting and guess what? No package arrived. Checked the Aftership app and said 'Delivery Failed due to: Consignee is Unavailable' and yet I found myself waiting at home for my package. Care to explain that?

No wonder why the ratings so low...

Delivered yesterday from Singapore to our residence here in the Philippines. Upon checking the package there are a lot of missing items, most are expensive toys ( Ironman "Hulkbuster figure", Lego Sets etc.) expensive jeans and clothing ( Levis jeans, Tribal jeans, Vondutch jeans etc.) and sets of expensive leather shoes.

Tracking number: [protected]

Your system says my items were received by the recipients (may 29 on the system) but the recipients haven't received it yet.
May 30, I have asked someone to go to the puerto galera branch to check on the items and it's still there - not delivered yet and not yet received by anyone!
The items were not received yet by recipients but your system says items where received on may 29 by both recipients.
You are providing wrong status of delivery and it affects our business. What action should be taken from this? I am expecting that this issue will be solved asap since I will be having more business transactions with lbc in the future.
See attached photos for proof. Thanks.

Good day po!

Patulong naman po ako regarding sa shipment ko from tacloban to cebu.

May 28, 2019--Arrived at TACLOBAN DISTRIBUTION
May 28, 2019 ---Forwarded to VCARGO EXCHANGE.
May 29, 2019---Arrived at VCARGO EXCHANGE
May 29, 2019----Forwarded to CEBU DISTRIBUTION TEAM
May 29, 2019---Ready for delivery. Please expect delivery within the day
May 29, 2019----Shipment issue. Please get in touch with us through our official customer care channels
Naghintay po yong receiver kahapon wala pong dumating tapos biglang nag shipment issue.need na kasi po yong item ngayon kaya pinapadala ko thru lbc kasi mabilis lang po, , patulong naman po for any feedback of my shipment please call# [protected]

Checked and found this posted in your LBC Track and Trace site:
Shipment issue. Please get in touch with us through our official customer care channels

I have attched a sample screenshot for your reference.

Please text me [protected] if you have difficulties finding my place.

Thanks!
Daisy Jane Grapa
3248 Purok 1 Cangmating, Sibulan
Negros Oriental

This is to formally make a complaint and ask for redress of the error made by LBC kasambagan cebu city branch on my parcel which i delivered for shipping by your company last May 25 2019 with tracking no. [protected].

I can clearly recall that i wrote the correct address fairview Quezon City. I was in a hurry at that time as I have to fetch my baby from my mother's house that is why I wasntoo complacent on the staff who msde the receipt. Its just now that i tried tracking the said parcel and knew that it is already in Cagayan distribution center. I checked the receipt and indeed ur staff chose QUEZON BUKIDNON AS THE ADDRESS.

The parcel contains important snt stuff for my husband who will l soon leave for overseas job. It has a cellphone in it.

Pls do something thing to have it sent immediately to the correct address

CARL LEWIS MALAZARTE
164 pearl st east fairview Venus bigasan store fronting sunny villas, fairview Quezon city

Should yoru company fail to address my concern, i will not hesitate to file a formal charge for damages on this incident.

Respectfully yours,

Atty. Mae Jonabelle Poblete-Malazarte
Client

THIS IS OF HIGHLY IMPORTANCE

The person who processed my documents in the Municipality of Bonifacio, Misamis Occidental said they already sent the parcel thru LBC and I also confirmed that the said parcel was successfully delivered. However, as I was trying to follow-up the status of my PSA (since the documents sent were needed for my PSA) the person I talk to at PSA said there was no documents being sent . They are asking for a tracking number which I have : [protected] and the person w ho received the parcel. But how would I know who received the parcel? PLS HELP

I tracked my parcel and it says that it is already ready for delivery. No delivery happened. I even got a message that there was a shipment issue. LBC Gensan what's happening? I am very nervous because i spent a lot of money for this item and yet there has been an issue? We trusted your company to deliver our items safely and without giving the costumers any problems. Can I still get my parcel? This is such an inconvenience to us costumers. I hope it can be resolved immediately.

To whom it may concern,

Good day!

Hi, I was expecting a package under the tracking number [protected] last May, 20. 2019. However, upon checking Melanie Pia Gutmann (who is me) already received the Package (according to the package tracker) but I haven't received any package on that day! May I request a receipt and the signature who exactly received my package? May I also know the name of the deliverer? I am very disappointed with your service. I have been writing an email to the costumer care services but until now I haven't received any reply! I also tried to call but no one picks up the phone. Please do help me trace where my package went or if you lost my package could I have a refund? Thank you

Truly yours,
Melanie Pia Gutmann

2 boxes ang na-pick up sa accommodation namin nung April 19. Nakaalis ng UAE 04th May. At "naka-transit in Hongkong" from 16th May till today, 27th May. Walang info na maibigay ang CS Agent kasi di pa din daw nila alam. Sana man lang maisip ng Management ng LBC na pinili namin kayo na magdala ng packages, documents, etc sa pag-asang makakarating sa tamang tao at araw. Nakakapanlumo lang. Sana naman magawan ninyo ng paraan kung ano man klaseng paraan ang dapat kasi nakakainis na din. Yong boxes ko na inasahang makakarating sa amin ng early June, mukhang madi-delay na ng madi-delay. Hindi katanggap tanggap lalo na't kinakailangan ng Kuya ko ang laman nun bago siya sumampa ng barko ulit.

I was expecting a parcel on May 25 2019 but it never came. No one from LBC came but the tracker said it was not delivered because the recipient is unknown at the address.

Can you please help out? Been trying to contact your FB page/chat but no one is there to offer support.

I'm willing to pick up my parcel in LBC branches in Marilao, Meycauyan (Malhacan), or Bocaue branches.