LBC Express
reviews and complaints

Follow-up the delivery of my ordered items with lazada, it was ordered
1st week of august and until now it wasn't delivered. it has been two
weeks since the last email of lazada regarding this but we are still waiting.

We understand that it may be the cause of MECQ, however it is over for a
month already. We reordered from same merchant last September 9 and it will be
delivered today or by tomorrow as per lazada app.

What happened? Last update in lazada is it is already in sortation center and
being prepared for shipment as of Aug. 5, 2020.

I need the items be delivered by wednesday at the latest or to refund my payment.
I will copy furnish DTI on my next follow-up, I expect the package is in good condition
given that it was in the sortation center for 1 month and a half already, kindly see
below for your reference:

Follow-up the delivery of my ordered items with lazada, it was ordered
1st week of august and until now it wasn't delivered. it has been two
weeks since the last email of lazada regarding this but we are still waiting.

We understand that it may be the cause of MECQ, however it is over for a
month already. We reordered from same merchant last September 9 and it will be
delivered today or by tomorrow as per lazada app.

What happened? Last update in lazada is it is already in sortation center and
being prepared for shipment as of Aug. 5, 2020.

I need the items be delivered by wednesday at the latest or to refund my payment.
I will copy furnish DTI on my next follow-up, I expect the package is in good condition
given that it was in the sortation center for 1 month and a half already, kindly see
attached images for your reference:

When i arrive at the Lbc branch, I did not know if theres cut off time. While waiting for me to called on, suddenly one man just go directly to the staff and he wants to deliver his things then the staff quickly accept the customers things. When i go to the staff to give my things that i want to deliver to my relatives she then insist that theres a cut off time 2pm but i told her why did you accept the other guy's things it is already past 2pm. That is so unfair. It is urgent to deliver my things to my relative because its essentials. I was at Gaisano Tisa Lbc Branch. Cebu Philippines. Hope you have an action with this.

I would like to know what happened to the package I have sent because the last time I checked, it was on its way to hangar-disposed from pending-hangar exchange. Tracking number is 149683909621. What are we going to do with this? Why weren't we contacted by lbc regarding the package? It was sent last feb. 3, 2020. There were clearly contact details on the receipt but none of us were informed what happened. The document is very important because it's a contract for the new property we have bought. Please get in touch with us as soon as possible. You may contact us at [protected]/[protected] or you may send your reply to my email, [protected]@gmail.com. It is very important for us to retrieve that document. I am hoping for a positive feedback and resolution regarding my concern. Thank you.

I tracked my parcel using the LBC Trace and Track, and it said that "Shipment is with a concern..." (September 19, 2020). I got in touch with LBC, and they said that my address was "incorrect" so they asked for my complete address. But I triple-checked my home address in Lazada, and there was nothing wrong with it. Then, LBC said that they will contact their delivery team to ask for their delivery schedule.

I waited around for almost two days to see if they will deliver my parcel, but so far, nothing. I've been messaging them thru Twitter, but they're not replying to me anymore.

grabe lbc, npkabagal ng serbisyo nyo, inihulog ang parcel q ng sept 9, 2020 galing lng ng ncr papuntang laguna, sept. 21, 2020 na wala prin, nkalagay sched nyo 3-4 days lng, npka bagal ng sestima nyo, wlng kwenta ung WE LIKE TO MOVE IT nyo,

Gudday.. I am complaining my branch collect reference, sobrang tagal na po yun pero until now di pa rin nag tetext, naka tambak na pera ko sa inyu. Please settle it asap, nag memessage po ako sa email niyo pero walang response, super poor customer service. Yung isang cod branch collect ko nong july pa yun pero until now wala paring text ilamg beses ko na itong pina follow up sa lbc, pina follow up naman ng sales niyo peru wala pa ring text. Sobrang kailangan ko na ang pera ko pero sobrang tagal ng text niyo. Nakakapagod na po palaging nag fofollow up. Please settle. Thanks

Parcel [protected].sent Angeles City to Subic(around 80km) 8th September.
As of 19th still not delivered.
Track and trace stated saturday 12th delivery not possible due office closed.
Many E mails sent with only reply quoting track and trace.

Hello good evening, I would like to lure your attention to an important issue that I have faced lately due to LBC services. My parcel wast sent last Sept.14, 2020 and addressed at Orion Bataan LBC branch for pick up. Since I know the tracking number, I always track it using LBC online tracker. Sept.15 it was stated that my parcel was en route to Bataan Delivery team. So I expect that the following days, I can claim my parcel. But on Sept. 16 the tracking state that my parcel has been received by Batangas Delivery team and also says that I shall expect delivery within the day. I went to Orion Bataan LBC branch Sept.17 to clarify this matter and ask them where my parcel is. But the only answer I got from them are they also don't know. They even ask me to just wait for their update. The only thing I want from them is to give specific location of my parcel and when I can claim it. I also sent emails to their customer care service but they're only asking my tracking number but they cannot give exact and specific information about my misrouted parcel. And one more thing, when I post on their fb page, their customer care replies are not reliable due to different answers in same day. (Attached photo was a screenshot of their replies on my enquiry, the 1st reply stated that my parcel was already transfered and in transit to Bataan. But an hour later the 2nd photo which states that my parcel is still at Batangas branch.) I would like to seek for your assistance about this. My tracking number is [protected]. Thank you.

I would like to file a complain regarding about my delayed parcel .
Almost 2 months of waiting until now there are still no updates or progress . Please do some legal action about it.. my last update was it was shipped in cagayan distribution team, my address is in ozamis city. Please help me track my order. Been waiting for it almost 3months now 😔😔

I am writing to you now because your customer hotline number is always busy. I'd like to know the status of my parcel! It's been 3 days since my package was shipped to lower laguna delivery hub, until now it has not delivered yet!

Ano na? Those law books are essential for my online classes! The rex bookstore has packed and shipped immediately my books but the delay is coming from you! Aba, galaw galaw naman!

Please action on this immediately!

The package was submitted by the dealer last 9/13/2020 at Cainta, Rizal. Its been 4 days now and I haven't got the package. I tracked it and it shows that the Batangas Delivery received the parcel already (last status check). How come I haven't received any update from you guys? I can't reach any of your customer service support. I've been dealing with this since yesterday! I'm looking forward that this will be put on high priority.

Good evening. My package was pick up by one of the LBC representative last June 26, 2020 in Perth Australia. It arrived Manila in August 18. (In the custom) LBC staff said that in 2 or 3 days it will be deliver to the receivers address. Today is September 17, 2020 and my family in the Philippines haven't received it yet. I've been contacting LBC staff in the Philippines many times and they always said the package is in the custom for processing. Almost one month now in the custom. (I don't know if they are telling the truth). My tracking number is [protected]. I will appreciate it very much if you can help me track my package.

Dear sir/madam,
I would like to bring to your attention a matter thats been dragging on for almost 4 weeks now.
On the 27th August I went to your lbc office in potenciano building in basak lapu lapu to return two items to lazada, one a mixer bound for a seller called Yida shop in the Philippines the other a gimbal camera to be sent to Island mall in China.
The lady who dealt with my returns was named Jenny I first gave her the mixer as this was a fairly big box together with the tracking number followed by the camera which was a tiny box together with the tracking number provided by lazada, this items were quite hard to mix up as each box was printed with a picture of the item inside.
Anyway they were indeed mixed up and the camera arrived at Yida shop in the Philippines and not Island mall in China.
I was informed of the mistake via message from Yida shop I immediately reported the matter to lazada, and 3 days later again I contacted lazada and again and yet again yesterday as nothing seems to be getting done.
At my own expense I once again visited your shop in basak whereby I spoke to a lady called April she telephoned Yida shop and confirmed the mistake and she told me the Mixer was still in your warehouse and that they would deliver the mixer to Yida shop, pick up the camera and return that to its rightful owner Island mall in China.
That was 10 days ago Yida shop still have no mixer they still have my camera.
Can you tell me when this situation will be rectified please im about 11000 peso out of pocket my son has no birthday gift and nothing seems to be happening.
I have enclosed the dockets for your perusal if you need further info please call me on [protected]
Kind regards
Christopher cobb

[protected] is the tracking number! Please take an action asap!

Magrereklamo lang ako sa parcel ko, 5 days na nakalipas wala pa rin yung item na binili ko sa marketplace sa fb. San pedro to santa rosa lang naman manggagaling yung item ko pero bakit ang tagal dumating? Hanggang ngayon wala pa. Tinry ko itrack yung item ko at lumabas na nasa lower laguna delivery team pa rin at naka lagay na date ay september 13 pa! Ayusin nyo naman yung serbisyo nyo kung pwede lang? Tangina

My order is overdelayed and not moving from your lbc daet delivery team. I have tracked my parcel and tracking result was: sat, 12 september 2020 shipment has been received at daet delivery team. My tracking # is: [protected]. My location is more than two (2) kilometers only from your lbc daet, but up to this time w/c is almost 4 days today sept 15 my parcel has not been delivered.

My cargo is still not ready for pick up after having escalated. I initiated to pick it up instead as they say my add is out of delivery zone, I asked Customer service to expedite and given me 24-48hrs, now it's 3rd day and no news at all.
Tracking no:[protected]. This is insane and too hassle for your customers.
I paid for delivery right to my place but it turned out I need to sort out myself given I've paid exact amount as agreed!

I brought 1/2 box to be sent to Cainta, Rizal, MM on the 10th of July 2020. The present tracking, the box is in Cainta LBC warehouse since the 3rd day of Sept and not being moved. It has been there for 11 days and no attempt to deliver has been done. I was calling the LBC everyday and just telling me that they will follow it up. It was supposedly to be a gift for a very special occasion but the said occasion transpired already and the gift is still being kept at the Cainta Warehouse for no apparent reason. Please, please it's more than two months and still undelivered to the recipient! Please! Tracking #[protected]!

Good day. My tracking number is [protected]. Sender: Anna Lorraine Baysa RECEIVER: Raianne Sereene M. Baysa. Correct Address: 48 Burgos St, Brgy San Vicente, Ilagan City, Isabela 3300. I have paid 1000.00++

I've sent a laptop/parcel supposedly addressed and should have been sent to ILAGAN CITY, ISABELA ZIP CODE 3300 but the teller who assisted me at Spark Place branch keyed in Iligan City, CDO. Hence, it was misrouted to Cagayan de Oro. I went back to the branch where I did the shipment to rectify this more than 2 weeks ago. They assisted me, emailed whoever they emailed so the parcel could be routed back to Manila then be sent to the RIGHT ADDRESS in Ilagan Isabela. Goodness of all goodness, when we checked it, it's showing (apparently) that it is being routed again to CAGAYAN team (I need someone to check if this is Cagayan de Oro again or Cagayan Valley- Ilagan Isabela.)

The laptop should have been used for schooling, my child has gone thru so many challenges for the past 3 weeks trying to look for ways for something that could have been handled better, if only the address is right. I have spoken with Customer Service Lou Alcoy already) I'm begging if you could please expedite this and Im also filing a complaint to the LBC SPARK PLACE BRANCH for mishandling this, I asked them to verify the address and they said no need because it will be a door to door delivery so it is easy. You can call me at [protected] if you need further verification.

Lorraine

Lbc, yong parcel na pinadala ko from cagayan de oro to cebu is until now hindi pa dumadating. September 5, pa pinadala, at september 8, en route to cebu distribution team pero until now en route padin? Imposible naman yan. Hindi naman ito unang beses nagpadala ako na may covid from cagayan to cebu din pero 3days lang dumating na. Pero ngaun ano? Balak nyo pa ata gawing 2weeks. nakakadala na serbisyo nyo!.