LBC Express
reviews and complaints

Here's what happened, the package I was trying to pick up was sent on 10/17/19. I went to your SM branch on 10/18/19 but I was advised package was not received yet.
I went back on 10/19/19 and the aforementioned staff (with eyeglasses) advised that package is in the delivery hub because the delivery man could not find my address. I told her that package was for pick-up. She just shrugged her shoulder and said it's not with them and even accused that probably the package was for delivery. I was like, why would you say that when you got the tracking number in front of you and the data shows "pick-up".
I corrected her that package is for pick up.
Then she stayed mum and did nothing. No apology about their miss or whatsoever.
I was not even concern about her unethical behavior, I was more concerned about her not even checking what she could do to address the issue.
I then asked her if she can send a request to send the package back in their branch so I can pick it up. Your staff said she can send a follow-up request. Since I worked for customer service also, I was expecting she will educate me of the turn around time so I know when to come back. To my dismay, she did not and just stood there looking at me, doing nothing. I then inquired of the turn around time. She said possible day is on Tuesday, which would be 10/22/19.
Since I am already traumatized with the branch's inconsistency, I asked when would be the definite date. And with a very unfriendly face, she answered with the same, POSSIBLE day is on Tuesday.
Trying hard not to show how pissed she is making me of how she is taking the situation, I simply asked her one more time of the turn around time, she said 2-3 days.
I was so disgusted with her service it probably showed. She then said I can also call their branch to check and wrote down the office number on a blank information sticker.
I said thank you and left the branch.

This is not the first time I encountered such bad experience in this branch.
You may track me sending a feedback a few weeks back. I mean no harm, I prefer improvement because I've always used your service. The only problem is not all your branch share the same good customer service practice.

Thank you!

Hi goodevening, i just wanted to complain regarding on this matter. Earlier today around aroun 1:30pm it has been said that ready for delivery and expect package for today then why is it suddenly change around 2:16pm? I am expecting my package for today but it ddnt come..What do you mean by "shipment issue?. Please enlighten me with this.. Your immediate action for this matter is higly appreciated.

PS; Please see attach file for your reference.

Taking too much time! There were two staff, boy and a girl. The male staff seems to have been doing a lot of things in his computer. But has never called anyone in queue for the whole one hour. The girl's line moves but takes 20mins per person. I am just getting a cash on pick up because I dont want to incur any penalty but it has taken me eons just to get a simple package. Pls remind these staff to be more considerate of other people's time.

Tracking number: [protected]. I was checking status of the package. It shows ready for delivery within the day. But upon check it after a couple of hours, it shows system issue and get in touch with you right away. I have been sending packages to the same address. I don't have any issue with the first 2 transaction. This is the 3rd package and the first time I encountered this issue. Such a disappointment.

Since oct. 3, 2019 I am requesting a certification that the said parcel was not delivered because of the consignee refused to accept it.
They did give me a scan copy however, for 2 weeks we are requesting for a hard copy of it but still no response. We need the hardcopy of the said certification for the legal purposes. But we think that they did not give any attention to this.

I send my documents last Oct 7, 2019 but unfortunately they gave it to the wrong person so Oct 9 i call LBC hotline to retrieve the documents and give it to the consignee but until, four times i called LBC and there is no action taken .The documents is very important and it is original copy. Hoping and praying that you retrieve the documents and gave it to the consignee.My tracking no is [protected]. My documents is for Dindo Tolentino and not for labi ramirez

Bakit po ganun almost 2 weeks n hnd prin nag ttxt ung ilang branch Ng LBC, nakuha n lahat nung items n ipinashipp ko, pero until now ala png txt, pati ung cash n binayad Ng buyer hnd ko parin nakukuha, naka ilang beses ko Ng follow up sa lbc yn pero Wala paring action, nasaan n ung mga perang ibinayad ko, dyn sa COP n yn, paki gawan nyo Sana Ng action yn, pinaghirapan ko po ung perang binabayad dyn, Kya Sana po paki asikaso nman po.

I received a text that said there was a delivery coming and asked to prepare payment of Php 2200. I did not order anything for months. They did come to my house, luckily I told my mother beforehand. I just wanted to know who is this sender or if this is a scam. I didn't get to see who the sender was unfortunately. but this is the LBC courier's number: [protected]

I received a text from LBC express that my package will be delivered today. It's almost 5pm and I haven't received my package yet. Is there any chance the package will be delivered today? Or better yet please inform the customer if there is any delay with the delivery. I was so excited to receive my parcel yet no courier arrived today. Please improve your services. It's very disappointing if you get informed your package will arrive today and you wait for nothing.

it took me 3 hours to get my money because your workers here talk too much about their [censored]. they also do slow packaging the people in here is annoyed and queued. this lbc has 2 worker and we are only 8 people in here waiting for 3 hours.. they also entertain people who got didnt got here at the first place

please make action about this immediately.

LBC has been serving our company for about 2 months. Since September, all the documents they picked up everyday for delivery (estimated number of documents to be delivered everyday is 200-500 pieces), unfortunately, they always failed to deliver most of the documents (they would deliver 50-100 only out of 500 pieces). They've been reasoning out that some of the parcels are out of delivery zone, office closed or unknown consignee. The reason of this complaint is that it is unbelievable for us that LBC couldn't deliver documents that are addressed to a Mayor, to a Governor, to a School and then they would reason out that these addressees are out of their delivery zone and/or unknown. We already talked to the account executive of our company but he didn't accommodate our complaint, he didn't show up to clarify these things. We just wished that they will act on this complaint ASAP.

Tracking number [protected]. Sent last 14/10. Delay on shipment last 15/10. No updates given after sending email and webchat is not available for "customer care".

Immediate follow up please. Laging nagpapadala sa address namin, and someone's always present in the premises to receive the order.

Was promised 1-2 days delivery turnaround time.No parcel received. No updates from customer care contsct centres. We need parcel delivered. Sender paid for door to door delivery and not pick-up.

Hi Team,
I have send urgent documents of daughter through LBC on 10th oct and when I am tracking it already reach in manila on friday 12th oct it has been reach but they didn't bother call or delivery documents and sunday when I track I found out so i inform them to visit Lbc espana office therefore mo day he went to the office but they inform him its has been dispatch to delivery and gave number to contact .He try to contact but the number is not working.
I believe you will treat this complain as urgent since I need to proccess for my daughter Asap.
Tracker number [protected].
Thanks and Regards
Raghu pradhan
[protected]

I received a text message from the bank regarding my package which was sent through lbc on 14 October with the tracking number. When I check the tracking number, lbc marikina-cainta team states that they couldn't find my address & for me to contact them which I did.However, they still returned my package to the sense without contacting me.Does the team know their job?I've been waiting foe this package for 6 weeks already.

WHAT IS GOING ON!
I PAID MUCH FOR THE DELIVERY AND WAS HOPING TO RECIEVE IT ON TIME.
BUT WHEN I CHECKED IT SAYS SHIPMENT ISSUE! PLEASE FIX IT. THIS IS SO FRUSTRATING.
I need it asap. That is unfair! I chose LBC because i was expecting that itll be fast. Pero ano! Nakakabwisit. That is so useless. Its not giving me more information as to why there was issue with thebshipment

Hi LBC. I was concern about my parcel. It says that it will be delivered within the day. But its already 5pm. So I got curious. I checked the given traking number. But i was surprised. Its says here that there was a shipment issue. I waited but none arrived. Its always the problem to your employees/courier. They dont even text or call when they're in the area. If they dont see you, they will leave. That's not the service I'm expecting. Its always like this. Issue about lazy couriers. this is my tacking number [protected].

I had a package which was out for delivery 3 days ago. Delivery guy updated tracking info — delivery failed citing address not located to be the reason. I have received several packages from lbc as well as other couriers and have always found that if they had difficulty locating my address, they'd contact the mobile number written on the package for a landmark. This time, nobody contacted me and the item was returned to the mandaue warehouse for pick-up. After several attempts to call the warehouse (phone keeps ringing, no answer), one Wellan Ngalot finally answered my call and was not at all helpful. He was sarcastic, didn't answer my queries directly and seemed like he was uninterested with his job. So this is how our conversation went:
Me: Sir mangutana unta ko unsa status sa package nako
Agent: mmmm
Me: sooo maghatag na ko sa tracking number?
Agent: o ma'am para makahibaw ko unsa na package imong pasabot
Me: nangutana ra ko sir kay wa man kay tarong na tubag — *proceeds to give tracking number
Agent: naka pending man ni ma'am
Me: so unsa may pasabot ana sir
Agent: kadiyot lang ma'am ...
Naka pending siya ma'am
Me: so unsa man pasabot sir? Ideliver na siya usab?
Agent: pending siya ma'am
Me: so unsa man sir? Ideliver usab? Or pick-upon nako dira? Or pwede nako pick-upon sa lain branch?
Agent: pwede pud ma'am
Me: okay, ako nalang pick-upon sa one pavilion branch
Agent: okay ma'am unsa man na branch?
Me: Sa one pavilion
Agent: okay ma'am ugma pa ni sa hapon ha

I proceeded to ask the agent's name and he stated his name is Wellan Ngalot, he even spelled it for me. This agent was unhelpful and did not answer my queries at all. I had to offer him possible solutions to my problems which is supposed to be his job. He was even sarcastic with the way he first answered me and only stopped being sarcastic when he noticed that I was getting pissed

I went in the LBC branch to claim a small amount (P346.00) payment by a friend of mine. When I arrived, I asked the personnel (a mid-aged guy with eyeglasses) what form I need to fill out in claiming a money. so, he gave me the form. I waited between 25-30mins (with only 4 person in the queue and with 3branch personnel), then another personnel (a girl that seems new) called me and told me that they don't have smaller bills and can just comeback or claim the cash in other branch. I told them to give me P500 and I will just give them P154.00. then, they just let me waited again for another 25mins. they asked for my ID, and told them that I forgot my ID but have a copy in my mobile. the mid aged guy with eyeglasses instructed me sarcastically that I should bring an id. so I apologize in a sarcastic way also. but upon checking, my membership is expired and they told me that I can't claim the money because my membership is expired and need to have my actual id.
If you only knew, i'm in the same branch yesterday and they also have the same problem that they don't have smaller bills. and for a client with a membership that need to be renewed, I think a copy of an id in the mobile should be allowed or consider as an option. Thank you.

Dear LBC management team,
I scheduled a pick up booking number [protected] for 12th of October 8:30am - 9pm i keep on waiting but no nobody come to pick up my boxes, they didn't even call me just to inform they will not come and keep me waiting all day long, the next day I called the costumer service hotline and they told me to pick up my items that day but still no nobody come and they keep me waiting again then I called for the 3rd time and i went also to the lbc branch near me to inform them for my scheduled pick up but still nobody come they just promise me 3days of waiting for them and FYI i didn't go to work for three days just for the scheduled pick up, I dont know what is the problem, To be honest you will loose costumers for that bad service experience and why you still have an online booking pick up if there is no one to pick our boxes ? Imagine 3days of waiting ? And 3 days of calling the costumer service and they just promise to pick up my boxes and by the I also went to the nearest lbc branch near me to inform them and they give me the cp number that no one is answering also😔😡

Noong October 10, 2019, araw ng huwebes, nag padala ung auntie nmin ng gamot gamit ang serbisyo ng LBC dyan lang sa Signal Village Taguig. Para sa asawa kong may karamdaman. Araw ng byernes, ika 11 ng Oktobre 2019. Tiningnan q sa website nyo sa pamamagitan ng tracking number at nakita ko po doon sa system nyo at ito ung naka sulat doon. "Arrived at CAVITE SOUTH DELIVERY TEAM." Sumunod na mga araw nag follow up aq ulit sa LBC dito lang malapit samin sa may Sabang Dasmarinas at sabi sakin ay for delivery nrin daw po ung parcel na pinadala ng auntie nmin galing sa Signal Village Taguig.

Noong ika 13 ng Oktobre 2019, (Linggo) ang sabi skin ng taga LBC Sabang Dasmarinas ay nag punta na daw sa bahay nmin ung delivery staff ng LBC at sabi sa report ay wala daw tao sa bahay nmin. Eh, di nmn yon nawawalan ng tao kahit anong oras laging may tao yung bahay nmin. Kasi ilang araw nrin po nmin yon ina antay ung gamot para sa asawa kung may sakit.

Kung tinatamad lang sya mag deliver ng parcel nmin at napaka sinungaling nyang tao sana wag syang gagawa ng kwento at baka bumaliktad sa kanya ung karma sa mga pinag gagawa nyang kasinungalingan.

Tanong q lang po sa inyo taga LBC managment, Di po ba SOP po yon kung sakali man na dapat kuntakin nya ung mismo naka lagay sa parcel total may contact number nmn po yon eh. Alam nyo po ung gamot na pinadala ng auntie nmin ay inutang nya lang yon para maipadala samin at pra maka inom ng gamot ung asawa q. Pro sa kalokohan ng tauhan nyo ay di naka inom ng gamot ung asawa q ng 4 na araw.

Maawa po kayo sa mga tumatangkilik sa inyong serbisyo, nagbabayad po kami ng husto tapos ung serbisyo nyo po ay laging palpak base nrin po sa mga complaint nrin ng inyong mga customer.

Umaasa po aq na sana mabigyan nyo ng aksyon yung naging problema nmin sa staff nyo na napa sinungaling na tao. Isa pa pong problema, para po sa inyong kaalaman karamihan sa mga delivery staff nyo nanghihingi pa po ng pambayad sa gate nmin dito sa subdivision pag lalabas na po sila. Ung resibo ng pinag bayaran nmin eh sa kanila nmn napupunta at siguro pag balik nya sa opisina nyo ay ire-refund nya yung ticket na kunwari sya ung nagbayad eh mismo ung customer pa ung nag babayad. Kaya po sa daming reklamo sa inyo ay paki aksyunan po ninyo ung mga problemadong customer po ninyo dahil sa serbisyo nyong palpak. Maraming slamat po.

Ito po ung tracking number ng parcel ko po. [protected]